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小島別墅酒店的評價

3 out of 5
小島別墅酒店
Yasi Circle, Pacific Harbour

評價

7.6

不錯

10 分評分，優異；8 則評價中有 4 則" "
8 分評分，不錯；8 則評價中有 2 則" "
6 分評分，一般；8 則評價中有 0 則" "
4 分評分，欠佳；8 則評價中有 0 則" "
2 分評分，很差；8 則評價中有 2 則" "

8.4/10 

整潔度

7.4/10 

職員與服務

9.0/10 

設施服務

8.8/10 

住宿狀況

評價

10/10 優異

Salome

親子同遊
讚好：整潔度和住宿狀況
Great place
於 2022 年 7 月住了 2 晚

10/10 優異

Sweet

家人同遊
讚好：整潔度、設施服務和住宿狀況
The check in was a little rocky as they had double booked us and another family. Thankfully I was there 2 hours earlier and got to check in before the other family arrived. The caretaker/manager was so helpful and nice. She did all our laundry before we could blink it was gone and back, clean and folded. She always arrived early with a full breakfast. She was helpful with any information I needed. The only thing I’d suggest is getting better wifi as we could never get a connection. Also, the air conditioning leaks onto the beds. Otherwise everything else was perfect.
於 2022 年 4 月住了 4 晚

10/10 優異

Manoj

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
watty 於 2020年3月1日的回應
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

2/10 很差

ashley

不滿：整潔度
False advertising for private room
First off false advertising for private room no cookware, No cooktop, no utensils , No freezer / refrigerator , Not even bottled water was provided There was dirty hand towel in the bathroom, who even does that to their guests Didn't feel like going for breakfast which was provided but in the next door Villa where the reception is located If your reading this hotels.com and tourism Fiji, I want a refund. Paid $84.00usd for something worth $25Fiji dollars All I want is a refund Plus no sign outside to locate this place. No sign where the reception is. When I arrived there was no-one there. Waited 10 minutes Started worrying I'll have go back with taxi waiting. No number on the hotels.com website to call And luckily the reception staff arrived to check me in Private room is inside a house which also rented as hotel room.
於 2019 年 11 月住了 1 晚
watty 於 2020年2月24日的回應
“Thank you for bringing this to our attention. We’re sorry you had a bad experience.We’ll strive to do better. ”

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff. Excellent location and very clean
於 2019 年 2 月住了 5 晚
watty 於 2020年2月24日的回應
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

8/10 不錯

Carol

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
watty 於 2020年2月24日的回應
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

2/10 很差

真實旅客

家人同遊
不滿：職員與服務
I booked and they canceled me without letting me know on a specialist holiday like Xmas: totally unacceptable
於 2018 年 12 月住了 4 晚
watty 於 2020年2月24日的回應
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”

8/10 不錯

Geoff

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A lovely new house with pool. Great hospitality & service. Breakfast a real bonus! A sign outside the villa would assist in locating though.
於 2018 年 11 月住了 1 晚
watty 於 2020年2月24日的回應
Dear Traveler Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.“Thank you for letting us know about this. Your feedback helps us get better. We have looked into this issue and have resolve it promptly and accurately.”