Search Chalets in Pacolet Mills

"Breakfast was great, the staff was amazing especially Laketa. "

"Great start in a clean Europen design business hotel with great restaurants and bar "

"Front desk staff was RUDE (except for our checkout gentleman). The guy who sits in the corner during the week, almost never made eye contact with anyone. We were not permitted to check in 20 minutes early, so don't expect that. The lady who checked us in at 3:05, was determined to finish pouring her juice into her sippy cup before she would acknowledge me. She was slow and gave off a rude vibe. The handicap accessible suite did NOT have an in-room sofa like the other suites (which is a violation of ADA), the photos conveniently hide that fact. This was one of the main reasons I chose this hotel. Woman at the front desk, I think was going to move us, but we needed the handicap room for the grab bars at the toilet and shower. We asked to borrow a chair for my mobility-challenged dad to sit in the room, and was told a firm NO (we had to buy a $60 Walmart lawn chair). Furniture was huge and dated. A lot of workers stay here so it's crowded at breakfast. Entry and bath tiles were filthy and gray, which my sister scrubbed clean for an hour. They have a grade B in food service, and the sausage gave my dad diarrhea, we had to buy kaopectate. The housekeeping manager was a sweetheart, and took good care of us! And the gentleman who checked us out was very nice. "

"The gym was well equipped, the parking was easy. The staff was friendly. Our room was spotless. "

"The room was clean, the staff was friendly, always ready to assist. Breakfast was delightful, featuring a variety of fresh pastries, fruits, and hot options."

"Clean room"

"The room was very clean and the property was well-kept. Front desk staff was pleasant and helpful. The breakfast was lacking with no drink options except for coffee - a little attention to the breakfast would make this a better stop. But, we slept well!"

"Great place."

"Staff were brilliant and informative with speedy check-in. Good selection at breakfast. Room was clean. Plenty of parking."