Unfortunately I only had the chance to spend 1 night here, but really loved the central location and room. The owner Roberta was very helpful prior to my arrival to send me photos of the building door, and the entrance to the Heritage Collection rooms so that I was easily able to find my room. I was in Europe for 2 weeks and this place had the most comfortable bedding and pillows of all the places I stayed. The rooms were all tastefully remodeled over the past few years, keeping the character of the space, while providing updated bathrooms and bedrooms.
Make note that the street facade of building and street facing door appears old, a but run-down, and non-descript. Don't be surprised, it’s a shared multi-story building with many other private apartments. Once you arrive the Heritage collection is on the second floor, the 6-7 rooms within, and dining area are all beautifully remodeled, a complete contrast to what you see from outside on the street. Also, no elevator, so you’ll have to carry your luggage up and down to the 2/F (which is equivalent to the 3/F in the US). ** Also make note that the hotel will email you a few days before your arrival with online registration and PIN code to entry doors since there is no live reception at all times. Be sure to make contact with hotel before you arrive **.
I hope I have a chance to revisit here for longer stay the next time I pass thru Palermo!