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棕櫚沙漠市萬豪長住酒店的評價

3 out of 5
棕櫚沙漠市萬豪長住酒店
38305 Cook St, Palm Desert, CA

評價

8.2

很好

10 分評分，優異；1000 則評價中有 510 則" "
8 分評分，不錯；1000 則評價中有 238 則" "
6 分評分，一般；1000 則評價中有 130 則" "
4 分評分，欠佳；1000 則評價中有 56 則" "
2 分評分，很差；1000 則評價中有 66 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

shiao-ping

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 7 晚

8/10 不錯

真實旅客

於 2019 年 11 月住了 5 晚
Candi 於 2019年11月26日的回應
Thank you for staying with us.

8/10 不錯

John

讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2024 年 4 月住了 3 晚

10/10 優異

Michelle

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚

10/10 優異

roger

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was super clean and the balcony is a major plus. The dining area, inside and out, is pleasant and spacious.
於 2024 年 4 月住了 1 晚

2/10 很差

May

不滿：整潔度
於 2024 年 4 月住了 1 晚

8/10 不錯

PHIL

於 2024 年 3 月住了 6 晚

10/10 優異

Bruce

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast was good. Friendly staff.
於 2024 年 4 月住了 3 晚

8/10 不錯

Geo

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚

10/10 優異

Adriana

讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy agradable
於 2024 年 3 月住了 1 晚

6/10 一般

Lori

讚好：整潔度和住宿狀況
I was disappointed to have to wait 45 minutes for a room to be ready in order to check in. This is the second time that has happened.
於 2024 年 3 月住了 2 晚

10/10 優異

Christine

讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was overlooking golf course and was very quiet. Kitchen needs a bit more things added to it especially scissors.
於 2024 年 3 月住了 6 晚

10/10 優異

Kelly

讚好：整潔度、職員與服務和住宿狀況
The front desk assistance was wonderful- would go back!
於 2024 年 3 月住了 1 晚

10/10 優異

Theron (Goodyear)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Unfortunately I didn’t see an EV charger on site.
於 2024 年 3 月住了 1 晚

6/10 一般

Sonia

家人同遊
Checkin process too slow
於 2024 年 3 月住了 1 晚

8/10 不錯

Penny

Great staff. Not ideal for seniors
於 2024 年 3 月住了 6 晚

6/10 一般

louis

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

10/10 優異

Elizabeth (Pittsburgh)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 10 晚

8/10 不錯

Robert

讚好：整潔度、職員與服務和住宿狀況
All was good
於 2024 年 3 月住了 2 晚

8/10 不錯

JOHN S (Atlanta)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Was disappointed in breakfast fare. First day no orange juice, no bananas, no oranges, no yogurt. a couple of bananas and yogurts came out 2nd and 3rd day, but gone very quickly. Scrambled eggs were not good- powdered? Room was okay except thermostat cover fell off and thermostat did not work.
於 2024 年 3 月住了 3 晚

2/10 很差

EFRAT

10/10 優異

Sandra

讚好：整潔度、職員與服務和住宿狀況
Staff was friendly. Room was spacious. Enjoyed our private balcony. Breakfast was delicious. We would definitely stay here again.
於 2024 年 2 月住了 2 晚

10/10 優異

Loretta Dee (Sheridan)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Residence inn was ideal for our 2 week stay. We loved the fully furnished kitchenvw a dishwasher. Our upstairs golf corse/ mountain views from our very comfortable balcony were excellent. The free hot breakfasts were very good and also very convenient. We especially enjoyed our very friendly morning male host who was especially welcoming.
於 2024 年 2 月住了 14 晚

8/10 不錯

Yescenia

於 2024 年 2 月住了 1 晚

10/10 優異

Sianny

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very hood
於 2024 年 2 月住了 1 晚

8/10 不錯

Wai (casto valley)

於 2024 年 2 月住了 2 晚

10/10 優異

John

於 2024 年 2 月住了 5 晚

6/10 一般

Sheri

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
I’d agree with many other reviewers. The staff were lovely, helpful and welcoming. The facility is worn, tired, and in need of a huge update. The carpets are stained, furniture is worn out and saggy (bed was good though) and the fridge was rattle and noisy. The pool is lovely, the tennis courts would be great but they have no equipment for them. You can use the hot tub in the Courtyard hotel next door. We did mention the many flaws and were willingly given a discount. The free breakfast was great!
於 2024 年 2 月住了 4 晚

8/10 不錯

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice, spacious rooms.
於 2024 年 2 月住了 6 晚

8/10 不錯

Michael

讚好：整潔度、職員與服務和住宿狀況
Nice warm pools at night. Good breakfasts
於 2024 年 2 月住了 5 晚

6/10 一般

Henry Hsing Sheng

多人同遊
It is my first time visiting Palm Springs. I therefore have nothing to compare.
於 2024 年 1 月住了 10 晚

10/10 優異

Francisco

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

6/10 一般

george (mission viejo)

家人同遊
讚好：整潔度和職員與服務
I made a reservation to stay overnight at the Palm Desert Residence Inn after attending a Super Bowl party. I called Emily at the reservation desk to check in early and she was very kind and accommodating. Emily stated the room would be ready as soon as I arrived. Upon arrival I met Nell at the reception counter as Emily had went to lunch. The hotel was booked for the weekend. Well was very pleasant, professional and kind. Great customer service. I was given the keys to the room and unlike other Marriott hotels I have stayed in this one, or at least the room I was in was not updated or renovated. The door to the room was in need of repair and the room was visibly well used and not renovated. We did take advantage of the early breakfast the next morning which was a nice amenity. The location is prime and near the frwy, 111 and other popular sites and thoroughfares. Recommended.
於 2024 年 2 月住了 1 晚

10/10 優異

Tonya

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Staff friendly and accommodating. Breakfast was good. Room clean, but they are in need of upgrading. Cabinets are pretty beat up. The bed was too soft for me. Stayed 5 days. Good value for the money.
於 2024 年 2 月住了 5 晚

10/10 優異

Amie

讚好：整潔度和設施服務
The hotel had many amenities, such as free breakfast, pool, lighted fireplace, etc.
於 2024 年 2 月住了 1 晚

8/10 不錯

Dana

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff. Very helpful and friendly
於 2024 年 2 月住了 3 晚

10/10 優異

katayoun

伴侶同遊
Check in this time was fast, room is clean but very very old bedding and furniture Chair is ripped! Good place for a one night stay not for vacation
於 2024 年 2 月住了 1 晚

2/10 很差

katayoun

讚好：職員與服務
不滿：設施服務和住宿狀況
Only one person available for check in, took her 1 hours this is not acceptable, old place that smells old and people below us were smoking not a good place to stay for vacation
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月6日的回應
Katayoun,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. We also are pleased to announce that the property will be undergoing a full renovation this summer.

8/10 不錯

JAMES (SIMI VALLEY)

讚好：整潔度、職員與服務、設施服務和住宿狀況
2nd time staying here , really enjoy the property… breakfast is good and all around would stay again , quiet with exception of some traffic noise and golfers early morning, but that’s expected being next to the course
於 2024 年 2 月住了 2 晚

10/10 優異

JOANNE (BONITA)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All the above!
於 2024 年 1 月住了 2 晚

10/10 優異

MANOJ Kumar

伴侶同遊
讚好：住宿狀況
Residence Inn Palm Desert offered us a great stay experience. The front office staff, in particular Heather, were courteous and helpful. Likewise kitchen staff in particular Lisa and Alvira were very helpful in providing special vegan meal for us. We appreciate and thank Residence Inn staff.
於 2024 年 1 月住了 8 晚

10/10 優異

DERYK (Edmonton)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent property and amenities. I would stay here again.
於 2024 年 1 月住了 2 晚

8/10 不錯

Lewis

No elevator
於 2024 年 1 月住了 1 晚

10/10 優異

Tracey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful landcape and the rooms are perfect for long stays.
於 2024 年 1 月住了 7 晚

8/10 不錯

Heather

伴侶同遊
讚好：職員與服務和設施服務
We had a room at the of the property that faced the mountain, very quiet. Breakfast was very good. Our room could use a little TLC. The doors on the vanity in the bathroom need to be restained. Light cover in the shower had bugs or dirt in it.
於 2024 年 1 月住了 3 晚

10/10 優異

Byron E (Stafford)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location was great room was clean
於 2023 年 12 月住了 5 晚

2/10 很差

Katherine (Naples)

不滿：整潔度、職員與服務和住宿狀況
Our room smelled terrible. the Tv didn't work . had to call twice t get assistance with Tv.
於 2024 年 1 月住了 1 晚
Hotel Management. 於 2024年1月31日的回應
Dear Katherine, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. We also are excited to announce that our hotel will be undergoing a full renovation this summer.Hotel Management.

8/10 不錯

Jamie

於 2024 年 1 月住了 1 晚

10/10 優異

Destinee

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚