When I first enter a room, I make sure to check the locks. Of course, the very first thing I noticed was the strike plate on the door frame. It was completely unsecured, hanging on hollow screws, and the wood behind it was damaged. This was a major safety issue. The lock was essentially useless because if you pulled on the door with force while locked, it would break off. I took photos immediately and went straight to the front desk to report it.
To their credit, the staff responded right away and offered me another room on the spot. It was technically an upgrade from a king to a two-queen room. However, the new room was absolutely filthy.
There was leftover food/snack behind the lamp, excessive hair and dust built up on the bed frame, an old acrylic nail left on the furniture, and the toilet was leaking. It was clear this room had not been cleaned properly.
I should have looked at reviews on Yelp first before booking. But again, those Expedia photos wowed me. They made the place look modern and clean. That was not the case at all.
I had originally planned to check out on Sunday, June 29. Instead, I left early around 10:00 p.m. on Saturday night. I felt so uncomfortable and disgusted that I could not stay another night. I believe the man at the front even asked me if everything was okay. I told him, "I just cannot be in that room. It is just gross." I would have expected follow up questions to see what could have been done, but, no.
What I experienced was neglect, both