2/10 糟糕
YK
2018 年 12 月 17 日
满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
nice beach, nice room, but one night no electricity and no water ,so we cannot take shower.
And the most important thing are they are not honest! They try to charge us in different way, they send us the bill before check out, it said we order coconut in the bar that we never visit , it said we took the chocolate from mini bar which we never take. then we explained to the reception and settled.
When I back to home for a few weeks later, we received bank statement, the hotel charge our room rate again, but we paid to expedia already!
Then I report to expedia, expedia said the hotel didn't reply them.Really? it's over one month still no reply?!
Now I hope expedia /hotel can refund to me if they are wrongly charge instead of stealing customer's money from credit card.
otherwise , if ppl want to stay at this hotel should think before u stay, DOUBLE charge! i m not the only one
YK
2018 年 10 月入住 3 晚