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OYO 棕櫚谷酒店 - 羚羊谷的評價

2 out of 5
OYO 棕櫚谷酒店 - 羚羊谷
217 E Palmdale Blvd, Palmdale, CA

評價

5.2
10 分評分,優異;309 則評價中有 59 則" "
8 分評分,不錯;309 則評價中有 41 則" "
6 分評分,一般;309 則評價中有 34 則" "
4 分評分,欠佳;309 則評價中有 37 則" "
2 分評分,很差;309 則評價中有 138 則" "

5.0/10 

整潔度

6.0/10 

職員與服務

4.8/10 

設施服務

4.8/10 

住宿狀況

4.6/10 

環保程度

評價

2/10 很差

Julian

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The room were nothing like the pictures online showed very disappointed whole hotel needs a upgrade
於 2023 年 7 月住了 2 晚

2/10 很差

Julian

不滿:整潔度、職員與服務和住宿狀況
Eva 於 2023年9月11日的回應
Hi, Julian! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

2/10 很差

Juan

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The rooms were nothing like the pictures on websites..
於 2023 年 7 月住了 2 晚

4/10 欠佳

Susanna

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
People having party in the parking lot, smoking. We chose the hotel because it had a pool - it was concrete rubbish at the pool area and the people at the parking lot made it feel unsafe to take a swim.
於 2023 年 6 月住了 1 晚
Rosy 於 2023年7月10日的回應
Hi, Susanna! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Rosy

10/10 優異

Jhoan Benito

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Maria 於 2023年7月10日的回應
Thanks for your kind and lovely words, Jhoan! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Maria

10/10 優異

David

於 2023 年 6 月住了 1 晚
Eva 於 2023年7月25日的回應
Hi, David! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Eva

8/10 不錯

Kevin

於 2023 年 6 月住了 1 晚
Ava 於 2023年7月5日的回應
Thanks for taking out your valuable time to rate us, Kevin! We will work even harder to make your stay a memorable one :) Regards, Ava

2/10 很差

Scott

伴侶同遊
不滿:整潔度、職員與服務和住宿狀況
I liked the proximity to shopping and food. I didn't like the broken steps to get up to the room. There were burn holes in the comforters.
於 2023 年 6 月住了 1 晚
Ammy 於 2023年6月30日的回應
Hi, Scott! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

8/10 不錯

Rosa

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 6 月住了 1 晚
Ammy 於 2023年6月30日的回應
Hi, Rosa! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 很差

Joke Johanna

不滿:整潔度和職員與服務
When I arrived at property there was 6 Sherriff's car in driveway. The floors were sticky, not clean, the bedding covers, sheets and pillows were not clean. graffiti on side of night stands and headboard. Only one exit out of room and that door was warped like it had been kicked in once. At night unexpected visitor banging on door wanting to get in. Very loud, abusive, screaming in room next door.
於 2023 年 6 月住了 2 晚
Tim 於 2023年6月26日的回應
Apologies for the problems you had faced, Joke! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 很差

Ian

於 2023 年 6 月住了 1 晚
Barbara 於 2023年6月26日的回應
Hello, Lan! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 很差

Ariel

於 2023 年 6 月住了 1 晚
Ava 於 2023年7月5日的回應
Hi, Ariel! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

8/10 不錯

Jenny

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The property was easy to find. Good parking lot. Happy that I could get a room earlier and bigger then booked. But kind of felt uneasy with some homeless people around the parking lot.
於 2023 年 6 月住了 1 晚
Joey 於 2023年6月21日的回應
Hi, Jenny! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey.

4/10 欠佳

Charles

於 2023 年 5 月住了 1 晚
Ava 於 2023年5月31日的回應
Hi, Charles! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

8/10 不錯

Erika

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Fair for the price
於 2023 年 5 月住了 1 晚
Ammy 於 2023年5月24日的回應
Hi, Erika! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 一般

Jorge

於 2023 年 4 月住了 2 晚
Lisa 於 2023年6月3日的回應
Hi, Jorge! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

8/10 不錯

Doreen

不滿:整潔度、設施服務和住宿狀況
The property was very dirty, trash everywhere. The room was worse People were hanging their laundry on railings and half dress occupants and fighting It was a bad experience
於 2023 年 4 月住了 1 晚

8/10 不錯

Yamil

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚

2/10 很差

Olivier

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
À éviter
Quartier pas tres serein, photo ne correspondant pas du tout à la chambre. Propreté et etat de la chambre pas terrible. Environnement du voisinage bruyant toute la nuit. Klaxon,...
於 2023 年 4 月住了 1 晚
Ammy 於 2023年5月4日的回應
Bonjour, Olivier ! Nous sommes vraiment désolés de constater que votre expérience avec nous n'a pas été agréable. Nous allons certainement travailler sur vos suggestions pour vous offrir la meilleure expérience possible la prochaine fois.

10/10 優異

Ruby

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚
Noah 於 2023年5月18日的回應
Thank you for your appreciation, Ruby! We hope to give you a consistent service every time. Regards, Noah

6/10 一般

Halvard

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
En natt på OYO hotell i Palmdale
Super service fra hotel manager da mine kreditt kort streiket. Hotellet trenger en skikkelig renovasjon. Det er nedslitt og persiennene faller fra hverandre og AC skramler. Rommet var til tross for dette godt rengjort. En del støy fra vegen
於 2023 年 4 月住了 1 晚
Ava 於 2023年4月19日的回應
Vi er veldig lei oss for å høre om dette, Halvard! Vi jobber hardt for å levere en god serviceopplevelse hver gang noen besøker hotellet vårt. Ser frem til å forbedre opplevelsen din hos oss. Hilsen Ava

2/10 很差

Blanca

伴侶同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
I had booked a king size non smoking and he assigned me a 2 bed room smoking n smelled really bad, the sheets had cigarette burns, the room was dirty, the restroom was in really bad condition, and it looked nothing like it’s advertised in the website
於 2023 年 4 月住了 1 晚
Ava 於 2023年4月19日的回應
We are sorry to disappoint you, Blanca! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

10/10 優異

Yvette

家人同遊
讚好:住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Ava 於 2023年4月19日的回應
Hi, Yvette! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

4/10 欠佳

Claire

不滿:整潔度、職員與服務、設施服務和住宿狀況
Property has been overrun by drug dealers. Got accosted twice on my way from checking in back to my truck. Did not feel safe at all. Room was pretty gross with sticky stuff on the walls. You cannot cancel when you get there, which I'm sure a lot of people would do as there is a sign posted that says "no cancellations". Don't stay here.
於 2023 年 3 月住了 3 晚

2/10 很差

Heidi

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Do not stay here
This facility is old which is okay but is not maintained and cleaned. It was nasty and seemed like a haven for criminal types
於 2023 年 3 月住了 1 晚

2/10 很差

真實旅客

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Horrible
It was dirtier then motel 6 just horrible people kept slamming the doors all night couldnt even sleep
於 2023 年 3 月住了 2 晚
Barbara 於 2023年3月18日的回應
Hi! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

4/10 欠佳

juan

家人同遊
不滿:整潔度、設施服務和住宿狀況
The sink was clogged, the parking lot was kind of unsafe( people outside smoking mariguana by the stairs) the cabinet drawers won’t close!
於 2023 年 3 月住了 1 晚
Eva 於 2023年3月15日的回應
Hi, Juan! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

2/10 很差

Amanda

多人同遊
不滿:整潔度和住宿狀況
The room that we were put in was filthy, sheets didn’t look clean, and bathtub had a substance in it.
於 2023 年 3 月住了 1 晚
Lisa 於 2023年3月7日的回應
Hi, Amanda! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa

2/10 很差

Nikki

於 2023 年 2 月住了 1 晚
Barbara 於 2023年3月18日的回應
Hi, Nikki! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

4/10 欠佳

Petrona

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
I like the location I’d not like the building to many smokers
於 2023 年 2 月住了 4 晚
Ammy 於 2023年3月23日的回應
Hi, Petrona! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 很差

Jessica

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Pretty bad expierence
We checked in set our bags down and left to get something to eat locally. when we came back some one was standing in our room!! he was "fixing the tv" we didnt tell any one about a tv problem. once we got angry enough to kick him out, nothing changed with the tv. so why was he in our room UNANNOUNCED with our bags and stuff? the place had a smoke detector that was ripped out of the ceiling and the wires were hanging. the tub looked like it had not been cleaned in months. room 216. i had to put a chair by the door to insure no one else would come in. they do not respect your privacy here. AT ALL
於 2023 年 2 月住了 1 晚
Rosy 於 2023年2月20日的回應
Sorry for the unpleasant experience you had with us. Jessica! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Rosy

4/10 欠佳

真實旅客

不滿:整潔度和住宿狀況
Below motels 6
Everything on the inside said run now to be honest i got the room because i was working late and d I didn't want to drive home and fall asleep but i walked in the room can walked back out i couldn't breathe in the room because of the smoky smell it was just all back I'm out of $92 I will say if your down on your luck and you need a quick spot its koo its below a motels 6 the felt very Drug dealer
於 2023 年 2 月住了 1 晚

2/10 很差

Marlom

於 2023 年 2 月住了 1 晚
Eva 於 2023年3月15日的回應
Hi, Marlom! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Eva

10/10 優異

Marlom

讚好:整潔度和職員與服務
Nice and vlean
於 2023 年 2 月住了 1 晚
Ammy 於 2023年2月14日的回應
Thanks for the positive rating, Marlom! Hope to welcome you again soon. Regards, Noah.

8/10 不錯

Arica

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 1 月住了 1 晚
Ammy 於 2023年1月26日的回應
Thanks for the positive rating, Arica! Hope to welcome you again soon. Regards, Noah.

10/10 優異

Paul

商務旅客
讚好:整潔度和職員與服務
It was a good stay for a 24-hour period
於 2023 年 1 月住了 1 晚
Ammy 於 2023年1月26日的回應
Hi, Paul! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 很差

Gevork

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Very sketchy place. Property is poorly maintained and outdated.I had to change my room because of how dirty it was but unfortunately the second room was as if not more dirty then the first one. Would not recommend staying here
Ammy 於 2023年1月26日的回應
Apologies for the problems you had faced, Gevork! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 很差

真實旅客

商務旅客
不滿:整潔度、住宿狀況和客房舒適度
Room Stinky felt unsafe
Smelly smokey room.Was not a non-smoking as requested. Room was dingy,worn and not well maintained. Noisy, some guy kept knocking on our door. Had to leave right away.
於 2023 年 1 月住了 1 晚
Ammy 於 2023年1月18日的回應
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 很差

John

伴侶同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
I didn't like that my tools were stolen from my truck it smelled like pot,roaches,toilet didn't work
Ava 於 2023年1月13日的回應
Hi, John! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 優異

Christopher

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
new and approved rooms much better then they us to be
於 2023 年 1 月住了 1 晚
Rosy 於 2023年1月9日的回應
We are sorry for the inconvenience caused to you, Christopher! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Rosy

2/10 很差

Alma

不滿:整潔度、住宿狀況和客房舒適度
Unsafe and falling apart
My BF and I ended up picking up our stuff and leaving at 1am. We had someone knock on our door next thing we have someone come through our window. Talking about wrong room, what if I would have been alone.
於 2023 年 1 月住了 1 晚
Rosy 於 2023年1月9日的回應
Sincere apologies, Alma! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Rosy

2/10 很差

Rocio

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
La estancia en el hotel fue muy desepcionaste el hotel es un hasco todo estaba sucio
於 2023 年 1 月住了 1 晚
Maria 於 2023年1月9日的回應
Apologies for the inconvenience caused, Rocio! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Maria

2/10 很差

Ilene

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Very dirty
Maria 於 2023年1月9日的回應
We are sorry to hear about your experience,Ilene ! Being a visitor, we expect everything to be perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Maria

2/10 很差

Robert

家人同遊
不滿:整潔度、設施服務和住宿狀況
THE WORST PLACE I EVER STAYED!!! If someone will ask me to stay at this horrible place again I will rather go to LA Skid Row and stay on a street.
Eva 於 2023年1月4日的回應
Hi, Robert! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

4/10 欠佳

MIRI

讚好:客房舒適度
不滿:整潔度和住宿狀況
Never again
It was Highly disappointing , The first rooms dead bolt would not lock and I am a woman traveling alone. I called the front desk and was transferred to another person whom was NoHelpWhatsoever. Then I went to the front desk and they changed rooms to one that locked but it was messed up I have pictures to add. The tub had metal showing , the shower curtain was filthy , parts of the roof was falling off and the doors had holes in it in the first room the door was melted in areas .
於 2022 年 12 月住了 1 晚
Ammy 於 2022年12月27日的回應
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 優異

James

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚
Ava 於 2022年12月22日的回應
Thanks for rating us superbly, James! Glad to know that you loved our services :) Regards, Ava

10/10 優異

Daisy

伴侶同遊, 商務旅客
讚好:職員與服務、設施服務和住宿狀況
Is nice to stay I have been here before. Everyone is nice and friendly at the place. When I can I like to spend the night there.
於 2022 年 12 月住了 1 晚
Ava 於 2022年12月22日的回應
Hey, Daisy! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ava

2/10 很差

真實旅客

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Very dirty. Dead roaches everywhere. The was a few crawling around. Bugs everywhere. The fire alarm was not there. You could tell someone ripped it out of the ceiling. The sheets where dirty. The blow dryer was pulled apart. All show in my pictures attached here. Very upset with the whole stay.
於 2022 年 11 月住了 1 晚
Ammy 於 2022年12月1日的回應
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 欠佳

Walter

家人同遊
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
於 2022 年 11 月住了 1 晚
Ammy 於 2022年12月1日的回應
Hi, Walter! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

10/10 優異

Margarita

於 2022 年 11 月住了 1 晚