February 2020 Trip with 2 families consisting of, four adults and three children, one of which is 6 months old.
We rented out the Seascape which was offered as an entire house. This house consists of 2 seperate apartments. An upstairs apartment and a downstairs apartment separated by outdoor access. We rented this house with the intention of having one family upstairs and one family downstairs.
The upper apartment of SeaScape was nice and clean with wonderful views. It had all amenities you could want and need.
However, the downstairs apartment was unusable.
Our friends with their 2 children spent the first night in the downstairs apartment. It smelt strongly of mildew and felt damp. It kept them and their kids up all night. The downstairs apartment was unusable to sleep in, especially for the children. We aired the entire apartment out for over a day, which had little to no effect. The horrible smell remained.
We reported the issue straight away to the property manager at Stayz. The response from Stayz and the owners was extremely disappointing. They wouldn’t offer any compensation/alternative and didn’t apologise for any inconvenience. They basically told us that the owners spent a lot of money fixing the problem and it is what it is. Stayz management told us that there had been no previous complaint about the smell but if you read the previous review about the property there was. We booked in October last year and it wasn’t reported then. If we knew what we know now we would have had rented this property.
As a result our two families with small children were forced to use the upstairs apartment only, which felt cramped and the sharing of bedrooms was a huge inconvenience.
We rented this property specifically for the use of the two separate areas, and did not get what we paid for.
We will not recommend Seascape or use Stayz again.
Pambula itself is gorgeous area and for anyone looking for a family friendly getaway I would thoroughly recommend it, however I would certainly not recommend staying at this property.
Overall - Disappointed.
