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瑪爾尼山谷維也納之家夢想城堡酒店的評價

4 out of 5
瑪爾尼山谷維也納之家夢想城堡酒店
40 Avenue de la Fosse des Pressoirs, Val de France, Magny-le-Hongre, Seine-et-Marne

評價

8.2

很好

10 分評分，優異；1008 則評價中有 427 則" "
8 分評分，不錯；1008 則評價中有 326 則" "
6 分評分，一般；1008 則評價中有 141 則" "
4 分評分，欠佳；1008 則評價中有 59 則" "
2 分評分，很差；1008 則評價中有 55 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

8.2/10 

設施服務

8.0/10 

住宿狀況

8.2/10 

環保程度

評價

6/10 一般

Evangel

讚好：職員與服務
Only near the Disneyland and very crowded
於 2023 年 10 月住了 3 晚
Reception Team. 於 2023年12月8日的回應
Dear,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please accept all our apologies if our hotel and service was not up to your expectations.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 優異

Pui Shan Charlotte

於 2022 年 10 月住了 2 晚
Chloé - Guest relation 於 2022年11月30日的回應
SATISFAIT 1Dear Pui Shan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Chloé - Guest relation

10/10 優異

Ariston

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious and comfortable room, EXCELLENT breakfast buffet, shuttles to Disney and train station, very friendly and bilingual staff, excellent theming and cleanliness
於 2024 年 4 月住了 2 晚
Itziar 於 2024年5月4日的回應
Dear Ariston,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

10/10 優異

Gary

家人同遊, 親子同遊
讚好：住宿狀況
Well worth the money, massive suite. Only downfall was the food both breakfast and evening meal was terrible.
於 2024 年 5 月住了 1 晚

10/10 優異

Christopher

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Itziar 於 2024年5月4日的回應
Cher Christopher,Nous vous remercions d’avoir pris le temps de partager votre avis sur notre hôtel. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.Nous serons enchantés de vous accueillir de nouveau au Dream Castle.Bien à vous,Dream Castle Hôtel

8/10 不錯

Daniela

讚好：整潔度、職員與服務和住宿狀況
Frühstücksraum war viel zu laut und unordentlich.
於 2024 年 3 月住了 3 晚
Itziar 於 2024年5月2日的回應
Dear Daniela,Thank you for taking the time to share your impressions with us about our hotel.We are truly sorry to read that the service in our restaurant did not meet your expectations and we apologize for the inconvenience this may have caused you. Our main priority is to make your stay memorable and we are happy to learn that they succeeded with their warm welcoming.Be sure that we will pass on all of your comments to our Food and Beverage Manager in order to improve the quality of our service and to avoid any future occurence.We hope we will be able to welcome again soon,We wish you a very nice day.Dream Castle Hotel

8/10 不錯

Edouard

讚好：整潔度和職員與服務
於 2024 年 4 月住了 8 晚
Itziar 於 2024年5月2日的回應
Dear Edouard,Thank you for sharing with us your impressions about our hotel.We are happy to learn that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Dream Castle Hotel

8/10 不錯

MARIE-LINE

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hôtel très agréable et personnel sympathique. Seul bémol, l'hotesse d'accueil ne nous a pas indiqué qu'il fallait se servir de la carte de la chambre pour faire fonctionner l'ascenseur Ni que les serviettes pour la piscine devaient être récupérées à l'accueil. Et lors de mon appel téléphonique il y a quelques jours on ne m'a pas précisé que le restaurant astrolab n'existait plus Nous avons été contraints de diner à la rôtisserie avec un buffet.
於 2024 年 4 月住了 1 晚
Itziar 於 2024年4月29日的回應
Chère Marie-Line,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hotel

10/10 優異

Akisha

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was great for our large group that we brought to Paris. The staff were kind and patient with us.
於 2024 年 4 月住了 4 晚
Itziar 於 2024年4月27日的回應
Dear Akisha,Thank you for sharing with us your impressions about our hotel.We are happy to read that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Dream Castle Hotel

10/10 優異

Dawn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Itziar 於 2024年4月28日的回應
Dear Dawn, Thank you so much for your great review about our hotel!We are very happy to read your impressions and to see how satisfied you have been with your stay.It has been a real pleasure to welcome you in our hotel!If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Dream Castle Hotel

10/10 優異

Jenylyn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed at this hotel during our first time to Disneyland Paris & this hotel is so convenient, clean & beautiful! Can’t wait to stay here again!
於 2023 年 11 月住了 3 晚
Itziar 於 2024年4月25日的回應
Dear Jenylyn,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

10/10 優異

Huma

Great place awesome facilities for children
於 2024 年 3 月住了 2 晚
Itziar 於 2024年4月21日的回應
Dear Huma,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dream Castle Hotel

4/10 欠佳

floriane (potigny)

親子同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Il me semble que pour un 4 étoiles il pourrait me faire le parking est désormais payant pour les personnes n'ayant pas réservé sur leur site pour deux nuits nous avons dû payer 30 €. Au niveau de la piscine nous avons été surpris que les serviettes ne soient pas à disposition à l'entrée que les casiers ne fonctionnent pas côté homme, et la propreté des lieux laisse à désirer. Nous avons pris une chambre pour 4 personnes et nous nous fournit qu'une seule carte pour y accéder sachant qu'il faut se servir de la carte pour pouvoir accéder à chacun des vestiaires de la piscine et aussi pour pouvoir monter dans les ascenseurs. Au niveau de restauration le soir au restaurant la Rôtisserie nous avons pu constater que toutes les viandes étaient sèches le fait qu'elle soit présenté sur des plaques chauffantes ne favorise pas ce point-là. Après il n'y a rien à redire sur le personnel. Mais le ressenti global du séjour n'est pas fabuleux en vue du prix si jamais on devait retourner par là-bas et que nous décidons d'aller faire un tour au parc Disneyland nous irions dans un hôtel Disneyland au moins le parking est compris et le service au niveau de la piscine et quand même maintenant supérieur
於 2024 年 4 月住了 2 晚
Marie 於 2024年4月21日的回應
Chère floriane,Nous vous remercions d’avoir pris le temps de nous donner vos retours à la suite de votre séjour au Dream Castle.Nous sommes désolés que les services et les prestations de l’hôtel n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Soyez assurée que nous avons à cœur d'offrir une expérience de qualité à nos clients et que nous mettons tout en œuvre au quotidien pour y parvenir.Nous espérons que malgré cette mauvaise expérience, vous nous referez confiance pour un prochain séjour et que nous pourrons vous montrer une image beaucoup plus plaisante de notre établissement.Bien sincèrement,

6/10 一般

Hayley

讚好：職員與服務
This hotel is fine but not amazing. Carpets look dirty but everything else is clean. Breakfast is incredibly busy and the staff do what they can to keep it moving. Basic and somewhat dated rooms but ok
於 2024 年 4 月住了 4 晚
reception 於 2024年4月22日的回應
Dear Hayley,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 優異

Benjamin Roy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
Marie 於 2024年4月22日的回應
Cher Benjamin Roy,Toute l‘équipe du Dream Castle se joint à moi pour vous remercier de votre retour.Nous serons ravis de vous accueillir à nouveau.En vous souhaitant une agréable journée,

6/10 一般

Sven

親子同遊
讚好：職員與服務
不滿：整潔度
Pool ist verdreckt! Überall liegen Haare und stinkt nach Urlaub. Ein Zustand!!! Auf Zimmer die Dusche war kaputt das wir nicht anständig duschen konnten. Die Lobby, Restaurant und Spieleraum war sehr gut.
於 2024 年 4 月住了 1 晚
Reception 於 2024年4月21日的回應
Dear Sven,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please accept all our apologies if our hotel and service was not up to your expectations.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 不錯

Sabas

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a beautiful hotel. Large, clean, and helpful staff. We were there midweek in April and found the Disneyland park shuttle and breakfast to be a bit chaotic and crowded, so I can’t imagine what it is like during the high season, but overall I would stay here again if going to the park.
於 2024 年 4 月住了 2 晚
Emma 於 2024年4月21日的回應
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you have enjoyed your stay.We are sincerely sorry to read that the breakfast did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 優異

mukhiddin

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel is nice. But no halal food available in the restaurant.
於 2024 年 4 月住了 4 晚
Itziar 於 2024年4月19日的回應
Dear Mukhiddin,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

8/10 不錯

Carmen

家人同遊, 多人同遊
讚好：整潔度和職員與服務
Parkkosten sehr teuer. Badezimmer veraltet, sanierungsbedürftig, Essen mittelmäßig
於 2024 年 4 月住了 5 晚
Itziar 於 2024年4月18日的回應
Chère Carmen,Nous vous remercions d’avoir pris le temps de nous donner vos retours à la suite de votre séjour au Dream Castle.Nous sommes désolés que le service et la prestation de l’hôtel n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Soyez assurée que nous avons à cœur d'offrir une expérience de qualité à nos clients et que nous mettons tout en œuvre au quotidien pour y parvenir.Nous espérons que malgré cette expérience, vous nous referez confiance pour un prochain séjour et que nous pourrons vous montrer une image beaucoup plus plaisante de notre établissement.Bien sincèrement,Dream Castle Hotel

6/10 一般

Jessica

讚好：整潔度
不滿：住宿狀況
於 2024 年 4 月住了 2 晚
Itziar 於 2024年4月20日的回應
Chère Jessica, Nous vous remercions d’avoir pris le temps de partager votre avis sur notre hôtel. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.Nous serons enchantés de vous accueillir de nouveau au Dream Castle.Bien à vous,Dream Castle Hotel

8/10 不錯

Rebecca

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel with free shuttles to disney running all day. The bar is expensive and the food choice isn't great so we just ate out instead.
於 2024 年 4 月住了 4 晚
Dream Castle Hotel 於 2024年4月16日的回應
Dear, RebeccaThank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely, Dream Castle Hotel

4/10 欠佳

Mercedes (Miami)

家人同遊
不滿：職員與服務和設施服務
The room release broken not able to make calls for room service or the front desk, the bathtub was not adequate for 3 seniors to bath it was too high and unsafe especially when the shower door switch’s so the water coming out of the shower head spills to the floor and one can fall trying to get out of the tub that’s too high. Complaint was made to have our refund to move to another Disney property and Pamela and Emma in the front desk were not cooperative. No courtesy shuttle to the airport guest have to pay $24 euro per person it should be an amenity by Disney because taxi is an average of $105 each way into Paris every expensive. Breakfast is not really free when dinner price is $35 pp. at the end the breakfast is charge on the expensive dinner price. The lobby bar area to buy water bottles or soda close at 11pm. No ice casino ice buckets in the room and no soap!!!! No soap bar to wash your face etc. No extra towels even thou I asked the house keeping crew.
於 2024 年 4 月住了 3 晚
Reception team. 於 2024年4月14日的回應
Dear,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Best regards,Livie.

10/10 優異

Rebecca

親子同遊
讚好：設施服務
Lovely clean, convenient for DLP. Swimming pool is lovely although changing facilities limited. Hotel provides towels. Breakfast has a variety of offerings but gets quite busy. The buffet restaurant on an evening was excellent and good value compared to bar prices or Disney meals/buffets.
於 2024 年 4 月住了 4 晚
Reception team. 於 2024年4月14日的回應
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 優異

Joanne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel. Very welcoming and friendly staff. Great shuttle bus service to and from disneyland Paris. Comfortable beds and good sized room. Would definite book again.
於 2024 年 4 月住了 3 晚
Reception team. 於 2024年4月14日的回應
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

8/10 不錯

Samuel

讚好：整潔度、職員與服務和住宿狀況
All around great experience
於 2024 年 4 月住了 4 晚
Reception team. 於 2024年4月14日的回應
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

10/10 優異

Gary

親子同遊
very impressed,
於 2024 年 3 月住了 4 晚
Reception team. 於 2024年4月14日的回應
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 優異

Tammy

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic hotel. We were very pleased with our stay and would come back here again!
於 2024 年 3 月住了 3 晚
Reception team. 於 2024年4月14日的回應
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

6/10 一般

Darren

家人同遊, 親子同遊
讚好：設施服務
不滿：職員與服務
On arrival the hotel is great, lovely reception area and in the Summer i’m sure the outdoor pool area is great. However some not so great areas. The room temperature was so hot and even with the air con on it wasn’t so effective. The indoor pool was freezing cold so only used it once. The bar area is quite small, so each time we went down there was nowhere to sit as some groups had taken all chairs so just tables left. Breakfast was chaotic each morning. Food running out, used dishes piled high on used tables and staff having to move people between restaurants. Don’t know why they were not just cleaning away dirty plates to make new clear tables?! The worst thing was whoever was responsible for moving glasses/bottles from rooms. On arrival there was a vodka bottle (with vodka in on it) and used glasses/beer bottles in the corridor. Still there 3 days later after it was moved to end of corridor. This is glass and alcohol in a family hotel with kids coming up and down the corridor. The attention to detail on service leave a a lot to be desired which is a shame as the hotel is good value, close to Disney and is a nice one if it had better service.
於 2024 年 4 月住了 4 晚
Itziar 於 2024年4月8日的回應
Dear Darren,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.Sincerely,The Dream Castle Hotel

10/10 優異

wilhelm

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice en nice employees
於 2024 年 4 月住了 2 晚
Reception Team 於 2024年4月8日的回應
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed the hotel and the friendliness of our staff.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

8/10 不錯

Josephine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location to access the Disney Parks- free shuttle services! Site was beautiful. My only critique was the hotel providing small wash cloths for shower. Otherwise, the venue was good!
於 2024 年 4 月住了 2 晚
The Dream Castle Hotel Itziar 於 2024年4月7日的回應
Dear Josephine,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you have enjoyed our hotel!We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

6/10 一般

Samuel (Phoenix)

讚好：住宿狀況
不滿：整潔度和職員與服務
Lobby restrooms were dirty, heater not working in rooms, no complimentary water in rooms. No hot water in shower - lukewarm. Staff was not very helpful or understanding of lack of heat in rooms.
於 2024 年 3 月住了 2 晚
Reception Team 於 2024年4月6日的回應
Dear Samuel,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrences.We hope that you will give us the chance to welcome you again and offer you a better experience.I remain at your entire disposal if you need me,Sincerely yours,

6/10 一般

guillermo (Chula Vista)

讚好：整潔度和住宿狀況
不滿：設施服務
My room was never vacuumed, I told front desk twice and nothing was done. This hotel does not provide bottled water. I do have pictures of crumbs that were never clean. I wish I could upload them
於 2024 年 3 月住了 6 晚
Reception Team. 於 2024年4月5日的回應
Dear guillermo,Dream Castle’s team sincerely thank you for taking the time to share your opinion and experience about our hotel. We are sorry to read that the room you stayed in did not satisfy you. Be sure that the issues you encounter do not reflect our standards.We will pass the information to our housekeeping service to prevent this situation from happening again. We hope we will be able to welcome you again and wish you a nice day.Best Regards,

8/10 不錯

Frank

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was lovely and spacious rooms. It was clean. The reason i marked down a couple of stars were there wasnt much round the property (expected i guess) but i didnt think the food was great. Breakfast was good but we ate one night and it wasnt great. Limited options and also limited on room service. Would have been better if there was more choice. Thats me being picky and i would recommend the hotel to others and would stay again
於 2024 年 3 月住了 4 晚
Emma 於 2024年4月4日的回應
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Emma

8/10 不錯

Kelley

於 2024 年 3 月住了 1 晚
Reception 於 2024年4月21日的回應
Merci.

6/10 一般

Alexandra

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Good points, nice, warm, clean hotel. Shuttle to disney, 10 minutes away. Bad points, water pressure to shower was very very poor, breakfast time in restaurant was a disaster.
於 2024 年 3 月住了 3 晚
Itziar 於 2024年3月31日的回應
Dear Alexandra,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that the breakfast service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 優異

Nut Auri

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super
於 2024 年 3 月住了 2 晚
Itziar 於 2024年3月31日的回應
Cher Nut,Merci d’avoir choisi le Dream Castle et d'avoir partagé votre retour si positif !Nous sommes heureux que vous ayez apprécié votre séjour et nous nous réjouissons de vous accueillir à nouveau parmi nous.Sincèrement,

10/10 優異

Katrina

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was huge , lots of room. Cleaned daily . Breakfast was included in room rate a lovely extra . Tad hectic but enjoyable . We brought the buffet dinner , had heaps of variety . 7/10 Not far from Disney park , shuttle bus supplied free of charge . Local shopping centre not far from Disney park - train station. Fridge in room not great kinda pointless doesn’t keep things cold . No bags provided for rubbish . Felt dirty throwing things in bin with no liners . Great helpful staff :)
於 2024 年 3 月住了 3 晚
Reception Team. 於 2024年3月24日的回應
Dear Katrina,Thank you for your review about our hotel ! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Marie

6/10 一般

Danny

家人同遊
讚好：整潔度和職員與服務
Parkplatz zu teuer
於 2024 年 3 月住了 3 晚
Leïla 於 2024年3月19日的回應
Hello, Next time if you book the room with our website, parking is for free.Thank you

8/10 不錯

lise

家人同遊
讚好：整潔度、職員與服務和設施服務
Bel établissement, pratique pour Disneyland. Petit déjeuner inclus copieux
於 2024 年 3 月住了 2 晚
Leïla 於 2024年3月19日的回應
Bonjour, Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement

10/10 優異

Shariel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic place to stay not just for DLP. Rooms were clean, staff are helpful, smells clean and room was delightful. Shuttle was regular and food was expensive but tasty (the Caesar salad i recommend) realistically everything is at Disneyland Paris. Much more space for money, don’t hesitate to book.
於 2024 年 3 月住了 3 晚
Reception Team. 於 2024年3月24日的回應
Dear Shariel,Thank you for your great rating !We have been very happy to welcome you in our hotel and we hope to see you again soon !Sincerely, Marie

8/10 不錯

Rachel

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Problème de navette nous avons fini par prendre un Uber. Salle de bain à redecorer Jolie chambre. Literie confortable et super draps. Hall d’accueil magnifique Petit déjeuner il n’y a pas toujours ce qu’il y a de noter
於 2024 年 3 月住了 2 晚
Leïla 於 2024年3月19日的回應
Bonjour,Merci d’avoir pris le temps de partager votre opinion avec nous.Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement

10/10 優異

Mathieu

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Reception Team 於 2024年3月20日的回應
Dear Mathieu,Thank you for your great rating!We have been very happy to welcome you to our hotel and we hope to see you soon again!Sincerely,Livie.

10/10 優異

Kelly

讚好：整潔度、職員與服務和住宿狀況
Wonderful hotel, excellent friendly staff! Contential breakfast a plus when heading to Disneyland Paris on their free shuttle provided
於 2024 年 3 月住了 2 晚
Reception Team 於 2024年3月10日的回應
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie

8/10 不錯

Catherine

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The place was nice. Basic amenities. Nothing WOW! Clean rooms. Nice having the shuttle over to Disney.
於 2024 年 3 月住了 4 晚
Reception Team. 於 2024年3月10日的回應
Dear,Thank you for sharing with us your impressions about our hotel.We are happy to read that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Livie.

10/10 優異

Ludivine (SAINT AVE)

於 2024 年 3 月住了 1 晚
Itziar 於 2024年3月31日的回應
Chère Ludivine,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,

10/10 優異

Lynne

家人同遊
讚好：整潔度、職員與服務和住宿狀況
2 night stay while visiting Disneyland Paris, good location, would stay again.
於 2024 年 3 月住了 2 晚
Reception Team. 於 2024年3月10日的回應
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 優異

Blaine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Reception Team. 於 2024年3月10日的回應
Dear Blaine,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

8/10 不錯

Armani

讚好：職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Reception Team 於 2024年3月10日的回應
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

6/10 一般

Roel (Duiven)

商務旅客
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Het inchecken verliep soepel en het personeel was erg vriendelijk. Het ontbijt was beperkt en wanneer je na 10:00 aankomt of een plek krijgt om te ontbijten zijn veel dingen op en worden niet meer aangevuld. Onze kamer is van de 4 nachten slechts 2x voorzien van nieuwe handdoeken, normaal niet erg maar wel als je er van uit gaat dat dit dagelijks gebeurt. Het parkeren is tegenwoordig betaald, helaas bij het uitrijden accepteerde de paal de creditcard en 2 types bankpasjes niet. Ook het contactloze betalen werkte niet. Gelukkig konden ze binnen wel afrekenen en een uitrijdkaart mee geven. Deze accommodatie gaan wij niet meer boeken.
於 2024 年 2 月住了 4 晚
Reception Team. 於 2024年3月10日的回應
Dear,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are sorry to hear that you had some issues in your room and please accept our sincere apologies if it was not up to your standards. As our customers satisfaction is very important.If you come back to the Dream Castle, we will make sure that your future stay will be better. I remain of course at your disposal, and I wish you a pleasant day,Sincerely yours,Livie.

10/10 優異

Stephan

於 2024 年 2 月住了 5 晚
Itziar 於 2024年3月31日的回應
Dear Stephan,Thank you for sharing with us your impressions about our hotel.We are happy to learn that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,