4/10 欠佳
真實旅客
家人同遊
2020 年 2 月 13 日
不滿：職員與服務
Good location. Thanks for keep luggage at early arrival from airport. Busy and friendly staff when checked in. 24 hours front desk. No free-international-call handy phone. Rooms need maintenance. Checked rooms before stay. First room’s desk reading lamp without lampshade, second room’s bedside lamp could not light up. Third room, our room was a connecting room at other building, closet door and refrigerator door both only half open and stuck on bed. We asked the staff to lock the connecting door. Free room WiFi very slow, almost could not view any website, also blocked Hotels.com website. Showed the staff our computer and mobile in room that we could use our own sim card to connect internet very quickly. Thanks daily housekeeping for replace tissue box and bathroom supplies, but the quantity of new towels different daily. Paid city tax 18.8- for 2 person 5 nights, received receipt. After visited other cities, returned to stay one night before flight back to Asia. When checked in at 10pm, staff asked us to pay higher rate tax. Showed him tax receipt. He then gave us a room without curtain at bathroom. Refused. Second room without bathtub, we were afraid the shower water might flow to bedside. Until 2:30am, the third room without refrigerator, so we had to throw food, milk, cheese, salad. All refrigerators were moved away. Next day the staff told us to check out at 11am. It should be 12 at noon. Complained above to Manager. Information should be corrected
真實旅客
於 2020 年 2 月住了 1 晚