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巴黎復興凱旋門酒店的評價

5 out of 5
巴黎復興凱旋門酒店
39 avenue de Wagram, Paris, Paris

評價

9.0

卓越

10 分評分，優異；812 則評價中有 529 則" "
8 分評分，不錯；812 則評價中有 195 則" "
6 分評分，一般；812 則評價中有 52 則" "
4 分評分，欠佳；812 則評價中有 23 則" "
2 分評分，很差；812 則評價中有 13 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Chit

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2023 年 4 月住了 1 晚
Youssef 於 2023年4月10日的回應
Dear guestThank you for choosing the Renaissance Paris Arc de Triomphe and for taking the time to share your valued feedback We are happy to learn that evrything met your expectations during your stay that our location is great and we look forward to welcoming you back soon in ParisBest Regards,Youssef Moustaine Elalaouie

8/10 不錯

Chi Keung

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
推薦！
酒店很舒適，位置很方便，旺中帶靜且安全，服務員的英語水平高。
於 2019 年 8 月住了 4 晚
The Guest Relation 於 2019年9月26日的回應
Dear guest, Thank you for taking your time on sharing with us your recent stay experience at Renaissance Paris Arc de Triomphe. We are beyond happy to know that you enjoyed your journey with us. Providing you a thoughtful service is our one and the ultimate goal. We look forward to seeing you soon here! The Guest Service Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 9 晚
Renaissance Paris Arc de Triomphe. 於 2019年8月30日的回應
Dear guest, Thank you for sharing with us your valuable feedback. We appreciate a lot. We hope to see you soon at the Renaissance Paris Arc de Triomphe. Warm regards, Guest service team

4/10 欠佳

Carl Tsai

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
一般服務都還可以, 只有清潔人員有問題
清潔人員在第四天早上我們用完餐回房間前, 進入打掃, 有點干擾, 而且很快隨意打掃, 沒有完全掃完的感覺 而且在昨天回到台灣時居然說我們有喝紅酒和Soda, 要向我們收27歐元( 紅酒15 歐元, Soda 一瓶6歐, 2瓶收12歐, 一共27歐元) 我們自己買了一瓶大瓶的白酒, (飯店提供的是中小瓶紅酒), 我們有用酒杯, 但沒有喝飯店提供的紅酒, 冰箱原本我們有放一些食物( Cheese, 和小點心), 走的時後, 我們有帶走, 但我們沒有喝Soda, 讓我很驚訝, 這是我第一次住四五星級飯店遇到的事
於 2019 年 7 月住了 4 晚
Cloé, Your Guest Relation 於 2019年8月12日的回應
Dear Guest: Thank you for your time sharing with us your experience with us in Renaissance Paris Arc de Triomphe. We take your opinion seriously and thank you for giving us this feedback helping us to improve. We look forward to having back soon here. Best Regards

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, overall services is good
於 2018 年 12 月住了 3 晚
Marie 於 2018年12月12日的回應
Dear Guest, Thank you for your nice comments regarding your recent stay at the Renaisance Paris Arc de Triomphe. We hope to welcoming you soon in Paris. Best regards, The guest service team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice experience. we had very good time there. Front desk awesome.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

tzu wen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
普立茲建築獎得主設計 讚

10/10 優異

Ka Leong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Elaine

不滿：整潔度和職員與服務
非常失望的酒店
我們一家在這里住了8天，但令我非常之失望，真的不明白為何會評等上五星的酒店。1．我們入住當天是早上，因一般入住在下午，所以他們也盡量給我安排了一間房，這點是好的，但我訂的是露台房，這間房很小也沒露台。我要求他們可否為我們安排兩間同樓層的房間，他們沒辦法安排，除非加60歐元升級才可以。下午我再要求他們安排有露台的房間，服務員答應明天可安排，要求我們明天12點前將行李搬出房間。第二天，我將行李搬出後，再三叮囑早班服務員安排好房間給我們，但到了晚上我回來，當然沒辦法給我換，真令人氣憤，我們明明訂的是兩間露台房，怎麼沒辦法安排呢？2．房間的被單三天才換一次，除了第一天有水給我們，其它日子每日要打電話向他們要，到第五天向他們投訴，口口聲聲說不會有下次，結果呢只有一次，後來也要電他們取，真的不明白他們的結構是怎樣？房間東西用了不會補充，拖鞋只有一對，住了八天也是那對，沒有給我更新一下。浴帽也是如此。我張枱擺放的垃圾也不會清理，東西掉在地上也不幫忙拾起，最夸張的是我用過的匙更，也不清潔好，直到晚上才有人清潔好，真的第一次遇到一間這樣的五星酒店。

8/10 不錯

Te-Kun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

MI YI MAGGIE (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel
Nice and friendly hotel staff. The hotel location is very good. Spacious is the room.

10/10 優異

chun ho (Hongkong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得再去
位置非常好，鄰近地鐵，酒店服務不錯

10/10 優異

PoShen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Jin (中国)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
距离凯旋门很近 附近有星巴克
房间不大 比较干净 距离凯旋门很近 附近有星巴克

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Jim (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good & Confort room but Restaurant so so.
Next time will still choose this hotel.

8/10 不錯

Jim (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Location and comfortable bed and good service
next time I will still choose this hotel.

6/10 一般

真實旅客

不滿：住宿狀況
位置好，设施很一般
酒店位置很好，迎宾很冷漠，前台服务人员很不错，酒店设置不好。

10/10 優異

lynn (china)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置很好
非常满意

10/10 優異

Chen (Taipei)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
絕佳的位置及服務
非常多地鐵線路可以選擇, 位於熱鬧區域有很多餐廳, 晚上也不擔心安全問題. 從機場巴士下車走過去只要幾分鐘, 飯店非常乾淨及清香, 服務人員有禮且認真聆聽我們的需求, 很慶幸我選擇了這裡, 極力推薦!!!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很棒的酒店，对得起这个价格
地理位置不错，走路5分钟到凯旋门和香榭丽舍大街。服务很赞很热情，checkout的时候顺便问了一下航班，结果特地帮我查了打印出来给我。房间没有想象中的大，但是有一个很大的大露台，可惜天气不好没怎么享受。入住有欢迎信，入睡前还有巧克力赠送。房间里还赠送一张CD，虽然我还没来得及听。床很大很舒服，是我在欧洲这几天睡得最舒服的床。离店后还收到了酒店的email，有种被重视的感觉。性价比很高的五星级酒店。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Jonathan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Brice - Assistant Front Office Manager 於 2024年5月8日的回應
Dear Jonathan,Thank you for staying at our hotel during your stay in Paris and for taking the time to share this really nice notation.We will be delighted to welcome you back soon.

10/10 優異

ALONA

讚好：職員與服務
Very nice hotel. Amazing staff.
於 2024 年 4 月住了 6 晚
Brice - Assistant Front Office Manager 於 2024年5月8日的回應
Dear Alona,Thank you for staying at our hotel during your stay in Paris and for this glorious notation.Be assure that we already share this feedback to our staff, thank's for this special atention to them. We will be delighted to welcome you back soon.Best regards,

8/10 不錯

SANJEEV (Green Brook)

商務旅客
讚好：整潔度
A relatively pleasant property in an excellent location, qualifies for a 4 star status
於 2024 年 3 月住了 4 晚
Brice - Assistant Front Office Manager 於 2024年4月27日的回應
Dear Sanjeev,The hotel Renaissance Paris Arc de Triomphe thank you very much for this notation and this nice comment regarding the hotel.We hope to see you again soon in our establishment and show you how we can improuve to reach your expectation as a 5 Star Hotel

10/10 優異

antonio

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Brice - Assistant Front Office Manager 於 2024年4月8日的回應
Dear Antonio,The hotel Renaissance Paris Arc de Triomphe thank you very much for this glorious notation. We hope to see you again soon in our establishment. Brice - Assistant Front Office Manager

10/10 優異

Kevin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff members were very nice and helpful.
於 2024 年 2 月住了 5 晚
Brice - Assistant Front Office Manager 於 2024年4月27日的回應
Dear Kevin,The hotel Renaissance Paris Arc de Triomphe thank you very much for this glorious notation and for this special atention to our staff. We hope to see you again soon in our establishment.

10/10 優異

Arlene

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great experience at this hotel. It was clean, updated, and spacious. Room itself was well equipped and comfortable. Check in was prompt and staff was attentive and efficient throughout my stay.
於 2024 年 3 月住了 4 晚
Brice - Assistant Front Office Manager 於 2024年4月27日的回應
Dear Arlene,The hotel Renaissance Paris Arc de Triomphe thank you very much for this glorious notation and for your commetn wich reflect our hight standard of quality of Marriott.We hope to see you again soon in our establishment.

10/10 優異

Zahi

於 2024 年 1 月住了 1 晚
Brice - Assistant Front Office Manager 於 2024年4月8日的回應
Dear Zahi,The hotel Renaissance Paris Arc de Triomphe thank you very much for this glorious notation. We hope to see you again soon in our establishment. Brice - Assistant Front Office Manager

10/10 優異

Alexa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Brice - Assistant Front Office Manager 於 2024年4月8日的回應
Dear Alexa,The hotel Renaissance Paris Arc de Triomphe thank you very much for this glorious notation. We hope to see you again soon in our establishment. Brice - Assistant Front Office Manager

10/10 優異

Fabiola

讚好：整潔度、職員與服務和住宿狀況
The staff was the best and kindest. The hotel was clean and beautiful
於 2023 年 12 月住了 1 晚
Brice - Assistant Front Office Manager 於 2024年1月6日的回應
Dear Fabiola, Thank you for your wonderfull notation. Thank you very much for this special atention to our staff members. Be assured that we will made recognition and share this beautifull review to them.We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

10/10 優異

Lynda

於 2023 年 12 月住了 1 晚
Brice - Assistant Front Office Manager 於 2024年1月6日的回應
Dear Lynda, Thank you for your wonderfull notation. We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

10/10 優異

Anisley (Homestead)

讚好：整潔度
於 2023 年 11 月住了 8 晚
Brice - Assistant Front Office Manager 於 2024年1月6日的回應
Dear Anisley, Thank you for your wonderfull notation. We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

10/10 優異

Julie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service!
於 2023 年 10 月住了 5 晚

10/10 優異

Nakesha

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

4/10 欠佳

Virginie

商務旅客
讚好：客房舒適度
於 2023 年 9 月住了 2 晚
Dorian 於 2023年10月4日的回應
Dear Virginia,We are sorry that you were not fully satisfied with your stay. Do not hesitate to contact us to tell us what went wrong in your opinion and what adjustments we could have proposed.Hoping to welcome you again to our hotel.Front Desk team

4/10 欠佳

Geleen

親子同遊
不滿：整潔度和職員與服務
A large piece of wood around the door frame in the bathroom (part of the door frame) fell off the wall - it was only glued on - and management at Marriott took 3 days to have it fixed and wouldn't allow us to change room nor would they give us a discount on our stay. I have 2 young children (2yo and 7yo) that stayed in that room that were exposed to the dust and glue fumes for those 3 days as well as the possibility of other pieces of wood potentially falling on us or my children. They said I needed to work through Expedia to get a discounted rate and when I followed their instructions, they still denied a discount. Terrible management, terrible hotel. The location is great, however, not worth paying to stay where there are safety issues and terrible management.

10/10 優異

Peter

於 2023 年 9 月住了 3 晚

10/10 優異

Anna

於 2023 年 8 月住了 2 晚

10/10 優異

Philippe

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
EXCELLENT CHOICE
於 2023 年 9 月住了 6 晚

10/10 優異

Debbie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel- had a wonderful stay.
於 2023 年 9 月住了 3 晚

6/10 一般

Hai

不滿：住宿狀況
Great location, everything else was mehh
The building was outdated. Service was definitely not 5 stars. The reception staff was outstanding, guy sitting at the entrance was just lazy and sitting around. We were a group of 5, 2 elderlies 1 toddler and when we arrived, he offered no help with luggage. The rooms are really old. The property needs more renovation or just downgrade to 4 stars to be more like it.
於 2023 年 8 月住了 3 晚
Dorian 於 2023年10月4日的回應
Dear Hai,We are sorry that you were not fully satisfied with your stay. Do not hesitate to contact us to tell us what went wrong in your opinion and what adjustments we could have proposed.Hoping to welcome you again to our hotel.Front Desk team

10/10 優異

hayrettin emrah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Location , Only 5 Mins walking distance to the Champ Elysee … very friendly staff. Over all its a good hotel however if restaurant terace was bigger would’ve been better. Elevator had a maintenance issue hope that would be fixed soon. Over all for the price performance 100% is a good hotel.
於 2023 年 8 月住了 3 晚
Brice - Assistant Front Office Manager 於 2023年9月3日的回應
Dear hayrettin emrah,It has been a pleasure to welcome you at Renaissance Paris Arc de Triomphe and we sincerely thank you for this wonderful comment.We are glad to know our hotel privileged location has suited you well during your visit to Paris.We are also happy to hear our staff was helpful and responsive whenever you needed anything wich is reflecting our hight quality of service of Marriott.lBe assured that our elevator are now working correctly and our renavtion are finished.The whole hotel team will be more than happy to welcome you back even sooner than expected.Best regards, Brice - Assistant Front Office Manager

10/10 優異

Pankaj

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service (otherwise a pricey hotel) We had excellent 1 night stay at the hotel. High rating is mainly due to the excellent customer service that we experience during our stay. Special shout out to Dylan, Knisha from the front desk and Emmanuel from the engineering team. Front desk was kind enough to have a piece of cake and balloons in the room for the birthday of our child. This was a very kind and sweet gesture from the hotel. Breakfast is excellent and hotel itself is just a short walk away from Arc de Triumph and Champs elysees, and Metro stations. Overall we enjoyed our short stay and if you want to be close to the center (and price is not a concern), this is an excellent place and we certainly recommend.
於 2023 年 8 月住了 1 晚
Brice - Assistant Front Office Manager 於 2023年9月2日的回應
Dear Pankaj,First of all, thank you very much for choosing our hotel Renaissance Arc de Triomphe. Also, we would like to sincerely thank you for taking some time to send us your review regarding your time with us.Thank you a thousand times for your nice comments regarding our staff especially regarding Kishna, Dylan &Emmanuel. Be assure that we already share your wonderfull review with our team.The whole hotel team will be more than happy to welcome you back even sooner than expected.Best reagards,Brice - Assistant Front Office Manager

10/10 優異

Laurie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed staying at the Renaissance Arc de Triomphe. From my balcony on the 8th floor, I could see the Eiffle Tower and the Arc de Triomphe. The breakfast at the hotel was delicious, the staff were friendly, the room was clean, and there were lots of wonderful restaurants close by. I would stay there again.
於 2023 年 8 月住了 3 晚
Brice - Assistant Front Office Manager 於 2023年9月2日的回應
Dear Laurie,First of all, thank you very much for choosing our hotel Renaissance Paris Arc de Triomphe. Also, we would like to sincerely thank you for taking some time to send us your review regarding your time with us.We are delighted to know you have enjoyed your neat and clean room with the panoramic views to Paris.We truly appreciate your comments regarding our staff wich reflect our hisht standard of quality of Marriott.Be assure that we already share your comment to our staff.We are delighted to welcome you really soon.Best regards,Brice - Assistant Front Office Manager

10/10 優異

mary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful place to stay in Paris.
Excellent hotel and very close to two metro stations. Our stay met our expectations. The staff was very friendly and helpful.
於 2023 年 8 月住了 4 晚
Brice - Assistant Front Office Manager 於 2023年9月2日的回應
Dear Mary,It has been a pleasure to welcome you at Renaissance Paris Arc de Triomphe and we sincerely thank you for this wonderful comment shared.We are honoured by all your kind comments about our spacious and comfortable hotel rooms.We are also happy to hear our staff was helpful and responsive whenever you needed anything wich reflec our hight standard of quality of Marriott. Best regards,Brice - Assistant Front Office Manager

8/10 不錯

Alicia

於 2023 年 7 月住了 4 晚
Brice - Assistant Front Office Manager 於 2023年9月2日的回應
Dear Alicia, Thank you for your notation. We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

10/10 優異

Neomi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very clean, excellent bed and sheets. small room but balcony makes up for it.
於 2023 年 7 月住了 4 晚
Clément 於 2023年8月9日的回應
Dear Neomi, Thank you for staying at the Renaissance Paris Arc de Triomphe and your positive feedback! We're delighted you appreciated our cleanliness, comfortable bed, and quality sheets. While the size of the room didn't meet your expectation, we're glad the balcony added to your overall experience. We hope to welcome you back soon!Best regardsClément Stoll Guest Relation