8/10 不錯
Mark R.
2024年5月1日
讚好:整潔度
Nice Place but Vacasa property management is TERRIBLE!
The condominium itself was nice. Hot Tub was great. The biggest problem was Vacasa. They were TERRIBLE!!! The heat in the condo was not on when we arrived and it was snowing outside! The response from Vacasa was that it had been warmer and that the heat must have gotten turned down - oops, sorry. The weather forecast was REALLY CLEAR that it was going to be cold - the heat should have been turned up especially considering that it is a radiant heating system which took hours to work and get the unit heated up. Next - the email regarding check in specifically noted that there was a garage door opener - there was not. We notified Vacasa right away and their response was that it is not a listed amenity. It said in the directions it was included and that there was a fine of over $100 if it was missing. After additional emails, Vacasa requested that we "screenshot" where we were told there was a garage door opener. So we had to screenshot VACASA's EMAIL back to them to prove to them what they had told us. Multiple emails later (wasting our time) they finally agreed that we were correct and that since the opener wasn't there we would not be charged. Overall Vacasa was terrible to deal with and terrible in managing the unit. We have another vacation planned for Deer Valley and will likely change our reservation as I have found out that it too is managed by Vacasa. Avoid any rental that is managed by Vacasa!
Mark R.
於 2024 年 4 月住了 2 晚