住宿正面

西門公園城市溫泉度假酒店的評價

4.5 out of 5
西門公園城市溫泉度假酒店
3000 Canyons Resort Drive, Park City, UT

評價

7.8

不錯

10 分評分,優異;1000 則評價中有 438 則" "
8 分評分,不錯;1000 則評價中有 225 則" "
6 分評分,一般;1000 則評價中有 150 則" "
4 分評分,欠佳;1000 則評價中有 106 則" "
2 分評分,很差;1000 則評價中有 81 則" "

8.4/10 

整潔度

8.0/10 

職員與服務

8.2/10 

設施服務

8.0/10 

住宿狀況

8.4/10 

環保程度

評價

4/10 欠佳

Tyler

伴侶同遊
讚好:設施服務
The shower and jets for the tubs didn’t work. Otherwise great time.
於 2024 年 5 月住了 1 晚

10/10 優異

Brianna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property was amazing!! Some amazing service, we went there for a birthday and they went above and beyond to make it special. Will definitely be back!!
於 2024 年 4 月住了 1 晚

6/10 一般

Shaylauna

於 2024 年 4 月住了 1 晚

6/10 一般

Brianna

讚好:整潔度
不滿:職員與服務
The room was really cramped. You could barely walk around the bed in the bedroom and it blocked the front door if you opened the pullout bed. Nowhere to put suitcases- very claustrophobic.
於 2024 年 3 月住了 2 晚

10/10 優異

Yurgis

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Indoor/outdoor pool was unique
於 2024 年 4 月住了 3 晚

6/10 一般

Carolyn

於 2024 年 4 月住了 2 晚

6/10 一般

Gloria (Newport Coast)

家人同遊
不滿:住宿狀況
Really outdated. Hair in the bathtub, tv didn’t work, heater didn’t work for the first night and the room was a frosty 58 degrees. Didn’t get fixed until 5pm the next day. Won’t be staying here again.
於 2024 年 3 月住了 3 晚
Social Media Support 於 2024年4月3日的回應
Hi Gloria,We apologize for any inconvenience you experienced during your stay. Your feedback helps us identify areas for improvement, and we will take action to address them.Best Wishes, Social Media Support

10/10 優異

Aaron

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

6/10 一般

Jackie

讚好:設施服務
不滿:住宿狀況
I found the room for what I payed way overpriced. My room looked like it hasn’t been upgraded in 20 years. There is no in room dining. There is no help to you room. For the price I found your hotel very old.
於 2024 年 2 月住了 8 晚

10/10 優異

Catherine

讚好:整潔度、職員與服務、設施服務和住宿狀況
We came to Westgate Resort and Spa to celebrate our 40th Wedding Anniversary. Our stay in the Villa has been exceptional! Helpful, courteous and professional staff. Facials at the Spa were amazing. Rose was my esthetician. I give her a 10 out of 10. Spa is tranquil and serene, staff is so kind and courteous! We had dinner at The Edge steakhouse which is connected to the Resort. James was our waiter and his staff was incredible! Beautiful ambiance, attentive staff and incredible food. The Chef is top notch! Such a creative menu of dishes that perfectly complemented each other! We will definitely be back. 💕👍😊
於 2024 年 2 月住了 2 晚

10/10 優異

Laurie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property in wonderful location.
於 2024 年 1 月住了 2 晚

10/10 優異

Ivan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚

2/10 很差

Simon (Venice)

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This was the WORST "hotel" I've EVER stayed in and I've travelled the world for the past 40 years! It's a maze to find the room walking through hallways & taking multiple elevators to reach the room. The room was not ready & the dishwasher was halfway into the room with trash everywhere. I say "hotel" because they don't service your room - no cleaning - no making the bed - no picking up the trash - nothing! Staff are moving trash & disgusting yellow liquid in large roller bins in the limited space of a regular elevator. One team member told me he was transporting 340 boxes -- like I care! It was a pathetic excuse for a hotel ... it felt like a 3rd world country.
於 2023 年 12 月住了 4 晚
Social Media Support 於 2024年2月7日的回應
Hi Simon, We're truly sorry to hear about your disappointing experience during your recent stay. This is certainly not the level of service we strive to provide, and we apologize for the inconveniences you encountered with the cleanliness of your room and the overall condition of the hotel. Your feedback is extremely valuable to us, and we will address these issues with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future.Kind Regards, Social Media Support

6/10 一般

Kyle

伴侶同遊
讚好:整潔度
Nothing in our room worked... the toilet wouldn't flush, the air conditioner was broken. We asked to switch rooms but they were completely booked. We had to use the public restrooms in the lobby... not great.
於 2023 年 12 月住了 3 晚
Social Media Support 於 2024年2月7日的回應
Hi Kyle, We're deeply sorry to hear about the inconveniences you encountered during your stay. This is certainly not the experience we aim to provide. Please accept our sincere apologies for the issues with the toilet and air conditioner in your room. We understand how frustrating this must have been. We truly appreciate your understanding, and we'll work diligently to address these concerns to ensure a more comfortable stay for our guests in the future.Kind Regards, Social Media Support

10/10 優異

luke

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 優異

Gisella

於 2023 年 12 月住了 3 晚

10/10 優異

Gisella

於 2023 年 12 月住了 3 晚

10/10 優異

Maria Alejandra

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our stay at this property was spectacular. All the staff were very attentive and friendly. We will definitely come back!
於 2023 年 12 月住了 4 晚

10/10 優異

Hansol

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect vacation
於 2023 年 12 月住了 3 晚

4/10 欠佳

Aaron

伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
The room was dated and the king sized bed was more like a full. The staff at the front desk were very rude checking and did not acknowledge me for some time when checking in. I also called the front desk several times with no answer. Hours for the market were listed as 8 am to 6 pm. When I called the market extension there was no answer, however there was a recording stating it was open until 8 pm. The market was closed when we tried to go both times at 2 pm and 5 pm. The only reason I would consider going back is the Edge steakhouse, the food along with the staff at the steakhouse are exceptional
於 2023 年 11 月住了 1 晚

10/10 優異

Tyler

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property! Awesome amenities! Great for kids.
於 2023 年 11 月住了 1 晚
Social Media Support 於 2023年11月29日的回應
Hi Tyler, Thank you for sharing your 5-star experience! Your feedback motivates us to maintain our high standards.Kind Regards, Social Media Support

2/10 很差

Alan

於 2023 年 11 月住了 1 晚

6/10 一般

Stephanie

不滿:職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Social Media Support 於 2023年11月15日的回應
Hi Stephanie, Thank you for informing us about your vacation experience at the Westgate Park City Resort and Spa. We do regret to see it was negative, and although we do not know what went wrong, we hope to see you again soon. Best Wishes,Social Media Support

10/10 優異

Kase

於 2023 年 11 月住了 1 晚
Social Media Support 於 2023年12月4日的回應
Hi Kase, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Park City Resort and Spa!Best Wishes,Social Media Support

6/10 一般

Amy

於 2023 年 11 月住了 2 晚
Social Media Support 於 2023年11月9日的回應
Hi Amy, Thank you for taking the time to provide us with awesome feedback on the Westgate Park City Resort and Spa. We look forward to your next visit very soon!Best Wishes,Social Media Support

2/10 很差

Joseph

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I will never stay here again, no capability of steaming any devices. We're in 2023 get it together
於 2023 年 10 月住了 1 晚
Social Media Support 於 2023年11月3日的回應
Hi Joseph, Thank you for choosing the Westgate Park City Resort and Spa. We are truly sorry that you aren't enjoying your current stay with us. We hope that all concerns are brought to the attention of our front desk staff so that they can assist with providing you an exceptional rest of your stay. It is our hope that your negative outlook changes into a positive one.Best Wishes,Social Media Support

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Social Media Support 於 2023年11月10日的回應
Hi, We are happy that you enjoyed your accommodations and our staff at the Westgate Park City Resort and Spa. We hope to welcome you back again very soon.Best Wishes,Social Media Support

2/10 很差

Sarah

於 2023 年 10 月住了 3 晚
Social Media Support 於 2023年11月10日的回應
Hi Sarah, Thank you for taking the time to rate the Westgate Park City Resort and Spa. We regret to see that you had a less than exceptional stay, while we don’t know the reason why, we hope you give us another chance to provide you with an experience that exceeds all your expectations.Best Wishes,Social Media Support

4/10 欠佳

Brent

讚好:整潔度、住宿狀況和客房舒適度
We were moved from the room we booked in the app. When we complained to management, they said they don’t even offer that room, but the pictures were in the app. Not sure if this is the fault of the hotel or of the Hotels.com app. So features we expected from the room were not there. Disappointing. The room we were switched to has a ground level view of the parking garage entrance. Also disappointing as that was another selling point on booking the hotel and room we did was for the Mountain View’s of park city. There were also some amenities that were not working when we went to use them. Overall kind of a bummer stay.
於 2023 年 10 月住了 1 晚
Social Media Support 於 2023年10月24日的回應
Hi Brent, Thank you for taking the time to share your feedback with us regarding your recent stay at our resort. We sincerely apologize for any inconveniences you may have experienced during your visit. We understand that there was a misunderstanding regarding your room view, and we deeply regret any disappointment this may have caused. Our aim is to meet and exceed our guests' expectations, and we apologize for the mix-up. Regarding the amenities, we are truly sorry to hear that some of them were not available during your stay. We strive to provide a wide range of services and facilities for our guests to enjoy, and it is disheartening to learn that you were unable to access them as expected. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your honesty. We hope that you will consider giving us another opportunity to provide you with the exceptional experience we strive to offer.Kind Regards, Social Media Support

8/10 不錯

Wayne

於 2023 年 9 月住了 2 晚
Social Media Support 於 2023年10月23日的回應
Hi Wayne, Thank you for taking the time to provide us with awesome feedback on the Westgate Park City Resort and Spa. We look forward to your next visit very soon!Best Wishes,Social Media Support

10/10 優異

Momchil

讚好:整潔度、職員與服務、設施服務和住宿狀況
Ski and boots lockers rooms and staff help with skis. Swimming pool. Closeness to ski lift
於 2023 年 4 月住了 4 晚
Social Media Support 於 2023年9月7日的回應
Hi Momchil, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Park City Resort and Spa in the future for another impressive stay! Best Wishes,Social Media Support

6/10 一般

Janna (Staten Island)

讚好:職員與服務和住宿狀況
於 2023 年 8 月住了 5 晚
Westgate Customer Care 於 2023年10月9日的回應
Hi Janna, thanks for taking the time to visit us. We would have loved to know a bit more as we want to ensure guest satisfaction. We truly hope that we will get the chance to welcome you again for a much better experience at our resort.Kind Regards

8/10 不錯

Carl

於 2023 年 7 月住了 1 晚
Social Media Support 於 2023年8月17日的回應
Hi Carl, Thank you very much for your feedback and thank you for choosing the Westgate Park City Resort and Spa. We can't wait to see you again!Best Wishes,Social Media Support

10/10 優異

hunter

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing stay! Loved having access to sauna/steam room amd pools. Incredible views and insite amenities. Concert in backyard and endless outdoor activities! The complimentary on demad shuttle was awesome!
於 2023 年 8 月住了 2 晚
Social Media Support 於 2023年8月16日的回應
Hi Hunter, Thank you for visiting us here at the Westgate Park City Resort. We're thrilled to know that you had a fantastic experience, and we look forward to hosting you for many more visits!Best Wishes,Social Media Support

10/10 優異

Kari

讚好:整潔度、職員與服務和住宿狀況
All the employees were awesome! Very friendly and helpful!
於 2023 年 7 月住了 2 晚
Social Media Support 於 2023年8月9日的回應
Hi Kari, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Park City Resort and Spa!Best Wishes,Social Media Support

10/10 優異

David

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Resort was very friendly and clean. Lots of amenities and fun activities for the family.
於 2023 年 7 月住了 2 晚
Westgate Resorts 於 2023年8月1日的回應
David, Thank you so much for your review. We are pleased to read that you enjoyed our resort amenities and services. We hope that you will recommend us to family and friends. We are looking forward to seeing you again soon!Kind regards,Social Media Support

10/10 優異

Tonya

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The staff at the Westgate were very helpful and friendly. The rooms were very clean as were all of the common areas. I will definitely stay there again.
於 2023 年 7 月住了 1 晚
Social Media Support 於 2023年7月25日的回應
Hi Tonya, Thank you for choosing the Westgate Park City Resort and Spa. We appreciate your comments and are glad you found us to be of great value. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon.Best Wishes,Social Media Support

8/10 不錯

Kim

伴侶同遊
Room was not ready at their post 4pm check in. Room was are very small, clean but small.
於 2023 年 7 月住了 1 晚
Social Media Support 於 2023年7月21日的回應
Hi Kim, Thank you for staying at the Westgate Park City Resort and Spa! We're overjoyed that you enjoyed your stay! We apologize for the inconvenience that you had to endure, but we do hope to see you soon again for a vacation that exceeds all your expectations.Best Wishes,Social Media Support

8/10 不錯

Kristine

家人同遊
讚好:整潔度、職員與服務和客房舒適度
不滿:住宿狀況
Nice, but could use some updates
This was a great place to spend the weekend with our family. We stayed in the two bedroom unit. It was nice. We enjoyed the steam showers in the bathrooms. The condition of the resort could use some love. We wanted to play pickleball but the only set of racquets they had to lend out were completely broken and unusable. It was sad because my husband really loves pickleball and was looking forward to playing for his birthday weekend. They could definitely do some upgrades and maintenance, but overall it was a pleasant stay.
於 2023 年 7 月住了 2 晚
Social Media Support 於 2023年7月19日的回應
Good Morning Kristine,We appreciate your 4-star rating on the Westgate Park City Resort very much! We're glad you had an excellent visit and look forward to welcoming you back.Best Regards,

10/10 優異

graciela

讚好:整潔度、職員與服務和住宿狀況
me encaanto
於 2023 年 7 月住了 1 晚
Westgate Resorts 於 2023年7月12日的回應
Graciela, Gracias por elegir Westgate Park City Resort & Spa. Fue un placer recibirlos durante su estadía en la ciudad. Ver su cara familiar en una estadía futura sería un honor!Kind regards,Social Media Support

4/10 欠佳

Denise

於 2023 年 7 月住了 1 晚
Social Media Support 於 2023年7月12日的回應
Hi Denise, Thank you for sharing your experience with us. We are always pleased to hear when guests enjoyed their Westgate Park City Resort and Spa stay. We are happy you enjoyed your time with us and hope to see you again soon.Best Wishes,

10/10 優異

John

於 2023 年 7 月住了 1 晚
Social Media Support 於 2023年7月27日的回應
Good Afternoon John,We are so glad you had a 5-star experience at our resort. We hope to welcome you back in the future for another impressive stay! Best Regards,

10/10 優異

Kensuke

於 2023 年 6 月住了 1 晚
Westgate Resorts 於 2023年7月25日的回應
Kensuke, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation. Kind regards,Social Media Support

10/10 優異

Travis

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing Family trip
Amazing long weekend getaway at a beautiful resort! The service was amazing as well as the food from the restaurants. The pools were awesome and the kids had a great time in the arcade.
於 2023 年 6 月住了 2 晚
Westgate Resorts 於 2023年6月27日的回應
Travis, thank you for spending a wonderful weekend with us! It was a pleasure hosting you during your time in town. We're thrilled that you enjoyed our awesome amenities and warm hospitality. Seeing your familiar face on a future stay would be an honor!Kind regards,Social Media Support

10/10 優異

Kathleen

於 2023 年 6 月住了 2 晚
Social Media Support 於 2023年7月3日的回應
Good Afternoon Kathleen,Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for staying at the Westgate Park City Resort and Spa.We look forward to hosting you again! Best Regards,

4/10 欠佳

Yoko

讚好:整潔度和職員與服務
不滿:住宿狀況
於 2023 年 6 月住了 2 晚
Social Media Support 於 2023年6月27日的回應
Hi Yoko, Thank you for your rating on the Westgate Park City Resort. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Kind Regards,

10/10 優異

Sarah

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
All the staff were extremely helpful and friendly. The king suite was very nice and clean. There is lots of different options inside the resort that you truly don’t have to actually leave the resort for any reason everything is right there as far as dinning options, things to do for entertainment/activities for all ages, there is even a great little grocery store with a variety of choices. We just can’t wait to come back.
於 2023 年 6 月住了 1 晚
Social Media Support 於 2023年6月27日的回應
Hi Sarah,Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Park City Resort soon. Kind Regards,

10/10 優異

Skyler

於 2023 年 6 月住了 1 晚
Westgate Social Media Support 於 2023年7月12日的回應
Hi Skyler!We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate Park City Resort & Spa and we hope to welcome you back many times in the future.Best Wishes,Social Media Support

6/10 一般

Thomas

伴侶同遊, 商務旅客
讚好:整潔度和職員與服務
Did not like the small footprint of room. It was quite a maze of hall ways and elevators to get room.
於 2023 年 6 月住了 1 晚
Social Media Support 於 2023年6月13日的回應
Hi Thomas, Thank you for your rating on the Westgate Park City Resort. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us, and we hope to welcome you back in the future for a vacation which exceeds your expectations.Kind Regards,

10/10 優異

Mark

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Room was nice. Little small but great for a 1 night stay.
於 2023 年 4 月住了 1 晚
Social Media Support 於 2023年4月21日的回應
Good Morning Mark,Thank you very much for your rating and thank you for choosing the Westgate Park City Resort & Spa. We can't wait to see you again!Best Regards,