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The Helm

3.0 star property
Bed & breakfast in Pembroke Dock with free breakfast and restaurant

Choose dates to view prices

Photo gallery for The Helm

Enjoy a meal at our restaurant, where a central island offers a self-service dining option and artwork adorns the walls.
Experience the nautical charm of THE HELM, where a selection of beverages and snacks await.
Cozy retreat with a single bed, bedside table, and desk with chair.
Stylish hallway with doors to rooms 4 and 5, featuring a radiator and standard doors.
Kitchen essentials at the ready, including a kettle, bread, condiments, and pasta.

Reviews

3.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
  • Kitchen
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room

1 bedroom, desk, laptop workspace, iron/ironing board

Triple Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Portable fan
Separate bedroom
Hairdryer
Shared/communal kitchen
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Comfort Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Comfort Twin Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Portable fan
Separate bedroom
Hairdryer
Shared/communal kitchen
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Basic Twin Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Portable fan
Separate bedroom
Hairdryer
Shared/communal kitchen
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Double Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Portable fan
Separate bedroom
Hairdryer
Shared/communal kitchen
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room

1 bedroom, desk, laptop workspace, iron/ironing board

Comfort Double Room

Highlights

Separate dining area
Heating
Flat-screen TV
Washer/dryer
Portable fan
Separate bedroom
Hairdryer
Shared/communal kitchen
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
11 Commercial Row, Pembroke Dock, Wales, SA72 6JN

What's nearby

  • Pembroke Castle - 7 min drive - 4.5 km
  • Carew Castle - 10 min drive - 10.5 km
  • Freshwater East Beach - 15 min drive - 11.0 km
  • Tenby Beach - 20 min drive - 21.4 km
  • Freshwater West - 22 min drive - 18.7 km

Getting around

  • Pembroke Dock Station - 8 min walk
  • Cardiff International Airport (CWL) - 131 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Ferry House Inn - ‬11 min drive
  • ‪Seven Spice Restaurant - ‬12 min walk
  • ‪Y Cerrig Glas - ‬11 min walk
  • ‪Cwtch Coffee - ‬6 min walk

About this property

The Helm

Property highlights
Take advantage of free self-service breakfast, a garden and laundry facilities at The Helm. In addition to a bar and a restaurant, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Other perks at this bed & breakfast include:
  • Free self-parking
  • Express check-out, charcoal grills and outdoor furniture
  • Coffee/tea in reception
Room features
All guest rooms at The Helm offer perks, such as laptop-friendly workspaces and separate dining areas, in addition to amenities, such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Heating and portable fans
  • Shared bathrooms with baths or showers and hairdryers
  • Separate dining areas, communal kitchens and limited housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Similar properties

Enjoy a quiet breakfast in this inviting space with a desk, vase, and breakfast items.

OYO Lamphey Hall Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Bar
8.2 out of 10, Very good, 89 reviews
OYO Lamphey Hall Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of GBP 20

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Free bottled water
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Portable fan
  • Shared accommodation
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

The front desk is open daily from 4:00 PM - 11:00 PM
Front desk staffed during limited hours

Renovations and closures

This property is closed from 27 April 2025 to 31 December 2025 (dates subject to change).
The following facilities or services will be unavailable from December 9 2024 to December 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Hosted evening meal: GBP 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts

Frequently asked questions

Is The Helm pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Helm?

Self-parking is free at this property.

What time is check-in at The Helm?

Check-in start time: 4:00 PM; check-in end time: anytime. Early check-in is available for a fee of GBP 20 (subject to availability).

What time is check-out at The Helm?

Checkout is at 11:00 AM. Late checkout is available for GBP 20 (subject to availability).

Where is The Helm located?

Situated in Pembroke Dock, this bed & breakfast is 2.2 mi (3.6 km) from Wogan Cavern and 2.2 mi (3.6 km) from Pembroke Castle. Pembrokeshire Coast National Park and Lamphey Bishop's Palace are also within 6 miles (10 km). Pembroke Dock Station is 8 minutes by foot.

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The Helm Reviews

Reviews

3.8
Rating 10 - Excellent. 0 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 3 out of 11 reviews
Rating 2 - Terrible. 6 out of 11 reviews

4.4/10

Cleanliness

4.0/10

Staff & service

6.0/10

Amenities

3.6/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

4/10 Poor

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Does not meet safety regulations, no smoke detectors in room, no fire doors, the place is not clean or friendly
Stayed 1 night in Jul 2024

2/10 Terrible

Harsh

Liked: Property conditions & facilities
Disliked: Cleanliness
Hygiene was okish but the mattress on bed were very uncomfortable couldn't sleep whole night. The mattress on the bed seem to be very old and needs replacement.
Stayed 1 night in Aug 2024

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tatty, scruffy, cold, unwelcoming and dirty.

Awful place. One star is too much. More like a doss house. Unopened post piling up at the door. Floors could do with a good clean. Hand written paper signs stuck on the door and walls. Very scruffy looking. I arrived at about 2am. My room was very cold. I asked for the heating to be put on. They said "OK" but didn't do it. Heating didn't come on later either. Bedside lamps from the local Sue Ryder shop were tatty and plugged into an extension bar. The only power outlet was on the other side of the room meaning there was a cable on the floor (trip hazard). There was no sign of breakfast and nobody there to talk to about it. Didn't matter as we wanted out of the place as soon as possible.
Stayed 1 night in Mar 2025

2/10 Terrible

Anjan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

It was terrible! Not recommending anyone. Spend £10 more and get a decent room in other hotels in the area. As a couple we stayed in a twin bed room for 2 night. Shared bathroom, was listed free breakfast and thought sort of english breakfast but they had a kitchen with stuff like, egg, banana, beans, bread coffee, etc.. which you have to prepare yourself. All banana finished in the first day and they didn’t put more the 2nd day. Couldn’t sleep til 1:30am as the old guy next door came drunk, slammed the door kept making noises despite his wife tried to calm him. The hotel staff knew this and didn’t bother to do anything. Room had barely enough space to love around, bed was third class. Bedding was stinking.
Stayed 2 nights in Aug 2024

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

mary

Stayed 2 nights in Aug 2024

8/10 Good

Joline

Liked: Staff & service
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Im appalled this is on your website. The food rating is one so the accommodation is a 0. I had no curtain in my room and i was explained the access in and out of the building. Their is a communal kitchen with no milk provided and also it was extremely noisy, i was woken up at 4am constantly. I expect a refund or i will report this property & your so called respectively company (Hotels.com) to the relevant accusations. I have been a member for several years and i will be deleting my account as this was and will tarnish my experience physically & mentally . You cannot add photos to the page but if you provide a alternative email i will provide. Absolutely shocking!!!.
Stayed 2 nights in Jun 2024

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024