Penfield Hotel with Pool

"Upon arrival around 7:30 pm, we were greeted with a line that wasn't moving. Understanding that there were several major events going on, we were like ok. When we did finally make it to a staff member she was very nice despite the chaos. But once we arrived at our room, OHHHHHH BOYYYYY!!!!!! We had a quick reality check. We felt like we were "CATFISHED". The room smelled like it was old and musty. The stands were stained up and not wiped down. There was no iron or blow dryer. We had, a double queen room with only one towel, two washcloths and a shower towel. They only had two (2) tiny bars of soap, that was only enough for you to wash your hands. There were four pillows on one bed and three on another. The room was dusty. Could not sit all the way on the toilet because you would hit your back on the wash area. There was very, and I mean very little space to put clothes. We just kept ours in the suitcase. When we went down to complain about the towels and everything else, the guy was nice, but he said that he apologize, but the didnt have no towels, so he gave us two (2) hand towels and a couple washcloths. One of the hand towels was stained from look like make up. Nevertheless! We did not use that towel. Overall! Outside of the friendly staff. The hotel was not worth the money paid. Very disappointed. Especially after a wonder Concert."

"Breakfast was great, staff were friendly and helpful. Rooms were well kept. The only thing we found was that the rug was not vacuumed under the pull out sofa. We found an old pill, some dirt and crumbs, but it wasn’t too bad. We did have very noisy neighbors, but that is to be expected anywhere you go, especially on graduation weekend. Overall, it was a pleasant stay. "

"At 8:25 in the morning on the day that we were leaving, which happened to be a Sunday. Housekeeping staff knocked at our door and then entered our room and we were still in bed."

"Parking was easy. Staff was very kind. Didn’t have breakfast there but will try another time. "

"Room was clean but old. This property could use a remodel. We booked several rooms for family. Several of the doors did not close well. The bathrooms are tiny and have old bathtubs and small vanity. The staff was very friendly and kind. Walls & doors are thin so you could hear everything going on in hallway and rooms next to you. "

"But the room and property was clean. Thank you."

"It’s a nice clean place, feels like a small apartment home"

"Terrible customer service. Asked for a hairdryer for three days straight and it was never delivered to our room. Requested a room that looked into the atrium from a higher floor was given first floor that faced highway. Right beside outside door that didn’t stay locked and banged all night. Room was clean, but floor was filthy. Found garbage on the floor."

"Two elevators for staff and guests made for delays"