海灘、白沙、小屋 (收費)、太陽傘

彭薩克拉海灘希爾頓酒店的評價

4 out of 5
彭薩克拉海灘希爾頓酒店
12 Via De Luna Dr, Pensacola Beach, FL

評價

7.8

不錯

10 分評分,優異;1002 則評價中有 467 則" "
8 分評分,不錯;1002 則評價中有 221 則" "
6 分評分,一般;1002 則評價中有 140 則" "
4 分評分,欠佳;1002 則評價中有 85 則" "
2 分評分,很差;1002 則評價中有 89 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

xuehai

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Michael 於 2023年12月20日的回應
Thank you for taking the time to leave us a 5-star rating! We're thrilled to hear that you had a positive experience during your stay at our hotel. If there's anything specific you'd like to share or if there are ways we can further enhance your experience in the future, please feel free to let us know. We appreciate your support and look forward to welcoming you back.

10/10 優異

Caixia

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
透过房间能看到美丽的大海,棒极啦!
於 2022 年 5 月住了 1 晚
Todd 於 2022年5月4日的回應
彩霞,非常感谢您的积极反馈! 我们希望在未来再次为您服务。

10/10 優異

Michael Edward

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed for 9 nights. Our room didn’t have a very good balcony view so Jonathon at the front desk gave us a much better room with a great view. We truly appreciate him taking the time to make the experience so enjoyable. We also enjoyed the breakfast buffet and loved having David take care of us. The poolside restaurant and staff were outstanding. We never expected such great food and drinks with such friendly servers. We will be back!!!
於 2024 年 5 月住了 9 晚

10/10 優異

Richard

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location at the beach
於 2024 年 5 月住了 2 晚
Mike 於 2024年5月21日的回應
Thank you for your perfect rating! We're delighted to hear that you enjoyed our good location at the beach. Your positive feedback means a lot to us, and we’re glad our location added to your stay's enjoyment. We look forward to welcoming you back for another great experience!

8/10 不錯

William

讚好:整潔度、職員與服務和設施服務
Nice, comfortable , property within walking distance to several restaurants. The beach access is nice.
於 2024 年 5 月住了 1 晚
Mike 於 2024年5月16日的回應
Thank you for your positive review! We're glad to hear that you enjoyed our beautiful beachfront location and the convenience of being able to walk to dining and shopping options.We look forward to welcoming you back for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 優異

Nicols

讚好:整潔度、職員與服務和住宿狀況
It’s overall it was an amazing stay
於 2024 年 4 月住了 2 晚
Mike 於 2024年5月6日的回應
We're thrilled to hear that you had an amazing stay with us! Thank you for taking the time to share your positive experience. We strive to provide exceptional service and accommodations to all of our guests, and we're delighted that we succeeded in making your stay enjoyable. If there's anything specific that made your stay memorable or if you have any feedback to share, please feel free to let us know. We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 優異

Kevin

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Mike 於 2024年5月6日的回應
Thank you for the perfect rating! We're delighted to see that you had a wonderful stay with us. If there's anything specific that made your stay enjoyable or if you have any feedback to share, please feel free to let us know. We appreciate your support and hope to welcome you back for another excellent stay in the future!

10/10 優異

Anallely

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

jennifer L

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had an excellent stay
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月29日的回應
Thank you for taking the time to rate your recent stay with us. We're delighted to see that you rated us highly, and we hope you had a fantastic experience during your time with us. If there's anything specific you particularly enjoyed about your stay or if there are any areas where we can further enhance your experience in the future, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We look forward to welcoming you back for another perfect stay soon.

10/10 優異

Jevanda

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Mike 於 2024年5月2日的回應
Thank you for your perfect rating! We're delighted to see that you had a great experience with us. If there's anything specific you particularly enjoyed about your visit or if there are any suggestions you have for us in the future, please feel free to share. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 優異

Carrie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Rena 於 2024年4月22日的回應
Thank you for taking the time to rate your dining experience with us! We're thrilled to see that you had a perfect 5/5 experience.We're grateful for your patronage and hope to have the pleasure of serving you again soon!

10/10 優異

Joseph

於 2024 年 4 月住了 2 晚
Mike 於 2024年4月18日的回應
Thank you for taking the time to rate your dining experience with us! We're thrilled to see that you had a perfect 5/5 experience.We're grateful for your patronage and hope to have the pleasure of serving you again soon!

10/10 優異

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location on the beach, with umbrella and chair service. Pool and hot tub with an outside bar, along with staff offering food and drink service. A variety of restaurants within walking distance, not to mention the two in the hotel, and a coffee shop sporting the Starbucks name, that has wonderful muffins.
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月16日的回應
Thank you for sharing such a glowing review of your recent stay with us! We're thrilled to hear that you enjoyed our prime beachfront location and the convenience of our umbrella and chair service. It's wonderful to know that you also appreciated our pool, hot tub, and outside bar, as well as the attentive food and drink service provided by our staff.We're delighted that you found our array of dining options, both within the hotel and nearby, to be satisfactory. It's great to hear that you enjoyed the offerings at our Starbucks coffee shop, especially the delicious muffins!Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic beachside getaway in the future!

10/10 優異

joseph

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Everyone was really nice.
於 2024 年 4 月住了 1 晚
Mike 於 2024年4月10日的回應
Thank you for choosing to stay with us and for sharing your kind words! We're thrilled to hear that you had a pleasant experience during your visit.Providing exceptional service and hospitality is our top priority, and we're delighted that our team members made a positive impression on you. Your feedback is greatly appreciated and will be shared with our staff.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 優異

Cesar

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very polite and look forward to stay long again
於 2024 年 4 月住了 1 晚
Mike 於 2024年4月8日的回應
Thank you for your kind words! We're delighted to hear that you had a pleasant experience with us and that you're looking forward to staying with us again in the future. Providing exceptional service is our top priority, and we're thrilled that our team's politeness contributed to your enjoyment.We look forward to welcoming you back for another fantastic stay, and if there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know.

8/10 不錯

Caroline

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The overall property was nice, but it’s looking tired. Carpet was stained in room, towels and linen were clean but had stains. Overall room decor was blah. And the chase lounges by the pool were pretty beat up. The staff however were outstanding and tried their best to make any issue right. The toilet in the room when I checked in wasn’t working and then the air conditioner stopped working later in my stay, but continued to make horrible noises preventing sleep.. additionally there were definitely not enough towels available for the room. Three isn’t enough for two people. Especially when the shower drips water all over the floor and the bath mat is super small.
於 2024 年 4 月住了 4 晚
Mike 於 2024年4月8日的回應
Thank you for providing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your time here. It's disappointing to hear that the condition of the property and the amenities did not meet your expectations. Please know that we take your comments seriously and will address them with our team to ensure improvements are made promptly.We're glad to hear that our staff members were outstanding and tried their best to resolve any issues you encountered. However, we understand that this does not fully compensate for the inconveniences you experienced. Rest assured, we will work diligently to address the maintenance concerns you mentioned, including the stained carpet, towels, and pool lounges.Regarding the issues with the toilet and air conditioner in your room, we apologize for the inconvenience and the disruption to your stay. Your comfort is important to us, and we will ensure that our maintenance team addresses these issues promptly to prevent recurrence.We appreciate your feedback regarding the availability of towels in the room, and we will review our inventory to ensure that adequate supplies are provided for all guests. Additionally, we will take into consideration your comments about the shower and bathmat to improve the overall experience for our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 優異

Carsten

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月8日的回應
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.

10/10 優異

Marty

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic vibe. People were so friendly, the beach was awesome, and the property has everything you need!
於 2024 年 4 月住了 3 晚
Mike 於 2024年4月8日的回應
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with us and enjoyed the friendly atmosphere, the beautiful beach, and our property's amenities. Providing a memorable and enjoyable stay for our guests is our top priority, and we're delighted that we succeeded in doing so during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 優異

Jaelyn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect
於 2024 年 3 月住了 1 晚
Mike 於 2024年4月8日的回應
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.

6/10 一般

joe

伴侶同遊
Floor was wet for the first day due to condensation
於 2024 年 4 月住了 3 晚
Mike 於 2024年4月8日的回應
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the wet floor due to condensation during your stay. Please know that we take such matters seriously, and we will investigate the issue to prevent it from happening again in the future.We appreciate your understanding and hope that despite this issue, you were able to enjoy the rest of your stay with us. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 優異

Mariela

於 2024 年 4 月住了 3 晚
Mike 於 2024年4月26日的回應
Thank you for your feedback! If you ever have any questions or need assistance, feel free to reach out.

10/10 優異

Lesli

親子同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love that I’m right on the ocean!!! I can hear it roaring right now!!!
於 2024 年 4 月住了 1 晚
Mike 於 2024年4月4日的回應
Thank you for your fantastic review! We're thrilled to hear that you're enjoying your stay with us and that our gulf front location is bringing you such joy. There's something truly special about falling asleep to the soothing sound of the waves.We're delighted that you're able to experience the beauty and serenity of the water during your time with us. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.

10/10 優異

Mallory

讚好:整潔度、職員與服務和住宿狀況
Love this hotel!!!
於 2024 年 3 月住了 4 晚
Mike 於 2024年4月1日的回應
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If you ever have any specific requests or suggestions to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

10/10 優異

Melissa

讚好:整潔度、職員與服務和住宿狀況
Excellent customer service
於 2024 年 3 月住了 2 晚
Mike 於 2024年3月29日的回應
Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience with us. Your support means a lot to us, and we look forward to welcoming you back for another outstanding stay in the future.

8/10 不錯

Kelly

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 4 晚
Mike 於 2024年3月29日的回應
Thank you for taking the time to provide us with a rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. If you have any specific comments or suggestions for improvement, please feel free to share them with us.

10/10 優異

Michael

讚好:設施服務
Liked it all !
於 2024 年 3 月住了 2 晚
Mike 於 2024年3月20日的回應
Thank you for your positive feedback and perfect rating! We're thrilled to hear that you enjoyed your experience with us.Your satisfaction is our priority, and we're delighted that you liked everything about your visit. If there's anything specific that stood out to you or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another great experience in the future. If you have any questions or need assistance, feel free to reach out to us anytime.

8/10 不錯

Marshall (San Antonio)

讚好:整潔度、職員與服務和住宿狀況
Check in was a bit confusing. Towels were not available at the pool kiosk. It took us 3 times to get our room keys to be programmed correctly
於 2024 年 3 月住了 2 晚
Mike 於 2024年3月16日的回應
Thank you for sharing your experience with us. We apologize for the confusion during check-in and the inconvenience with the room keys. Your feedback helps us identify areas for improvement, and we'll address these issues to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.

4/10 欠佳

Heidi

親子同遊
不滿:設施服務和住宿狀況
Didn’t have much going when we went. Outside bar was only open on the last day and closed early. Didn’t have much for drinks and menu was way to fancy for kids. Not really a kid friendly hotel.
於 2024 年 2 月住了 5 晚
Mike 於 2024年3月4日的回應
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited offerings during your stay, including the closure of the outside bar and the lack of kid-friendly options on the menu. Your feedback is valuable to us, and we will review our offerings to ensure a more enjoyable experience for all of our guests, including families. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 一般

Gretchen (Louisville)

伴侶同遊
Bed was uncomfortable and hard. Water in shower was lukewarm.
於 2024 年 2 月住了 2 晚
Mike 於 2024年3月4日的回應
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Please accept our apologies for any discomfort caused by the bed and the lukewarm water in the shower. Your comfort is important to us, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to let us know. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more pleasant stay.

10/10 優異

Terry

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really liked their service, the friendliness and desire to please at the check in. We had a problem that was professionally resolved and taken care of. The location is excellent and the food was very good!
於 2024 年 2 月住了 1 晚
Mike 於 2024年3月4日的回應
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our service, especially the friendliness and desire to please at check-in. We're also glad that any issues you encountered were professionally resolved and taken care of to your satisfaction. It's great to know that you found our location excellent and enjoyed the food. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another excellent stay! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 優異

Shahin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel great staff
於 2023 年 12 月住了 2 晚
Mike 於 2024年3月4日的回應
Thank you for your perfect rating! We're delighted to hear that you had a satisfactory experience during your stay. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable visit in the future.

10/10 優異

Kristi

讚好:整潔度、職員與服務和住宿狀況
It was an amazing stay there were a few minor things that we would have changed but the lack of security from the beach to the hotel, otherwise EXCELLENT!
於 2024 年 2 月住了 5 晚
Mike 於 2024年2月27日的回應
Thank you for sharing your feedback! We're delighted to hear that you had an amazing stay with us. We appreciate your comments about the minor areas for improvement and will certainly take them into consideration to enhance our services.Regarding the security concern from the beach to the hotel, we apologize for any inconvenience this may have caused. Your safety and security are our top priorities, and we will review our procedures to ensure that appropriate measures are in place.If there's anything else we can do to make your next visit even more enjoyable or if you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another excellent stay in the future! Thank you for choosing to stay with us!

10/10 優異

Richard

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Mike 於 2024年2月27日的回應
Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay. If you have any feedback or requests for your next visit, feel free to let us know. We look forward to hosting you again in the future!

4/10 欠佳

Wayne

不滿:職員與服務、住宿狀況和客房舒適度
Broken Quality and Customer Service Programs
We entered our room late in the afternoon and everything appeared to be in order and clean. We unpacked and left for the evening. When we returned, the outside temp was in the 40s so we set the thermostat on 71 before retiring for the evening. I woke up at 1:30 a.m. and the temp in our room was 84.The thermostat was broken so in controlled the temp during our stay with the ON/OFF switch. The next morning, we discovered the we had no bath soap, no wash rags and no water pressure. We managed. When we left for the day (~ 10:00 a.m.), I stopped by the front desk and asked for soap and rags. They immediately requested room service. When we returned (~ 3:00 p.m.), we still had no soap or wash rags. I expressed my disappointment and I was offered points. (Really???) If I were paying $99.00 a night, I would not have been surprised. However, I paid ~$550.00 for 2 nights during offseason on the beach. I think I deserved much more for my money. Lodging for my next trip to Pensacola Beach will definitely be with a Hilton competitor. I will never stay at this property again and I would highly recommend anyone visiting Pensacola Beach stay somewhere other than the Hilton. The stay was awful and had a definite negative impact on our trip.
於 2024 年 2 月住了 2 晚
Mike 於 2024年2月23日的回應
Thank you for sharing your experience with us, and we sincerely apologize for the inconveniences you encountered during your stay.We regret the issues with the thermostat in your room and the lack of bath soap, wash rags, and water pressure. Your comfort is our priority, and we're disappointed that we fell short of meeting your expectations in these areas.We understand your frustration with the situation, and we apologize for the delay in resolving these issues. This is certainly not the level of service we strive to provide to our guests.Your feedback is invaluable to us, and we will use it to improve our services and prevent similar issues from occurring in the future. Please feel free to reach out to us directly if there is anything else we can do to address your concerns or make amends for the inconvenience you experienced.

8/10 不錯

Jordan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property needs more carts, and parking isn't free like it says third party sites
於 2024 年 2 月住了 3 晚
Mike 於 2024年2月23日的回應
Thank you for your feedback. We're glad to hear that you had a positive experience overall.We apologize for any inconvenience caused by the limited availability of carts and the discrepancy regarding parking fees. Your comments have been noted, and we will work to address these issues to improve our guests' experience.We appreciate your honesty and hope to have the opportunity to provide you with an even better stay in the future.

2/10 很差

Katherine

於 2024 年 2 月住了 2 晚
Mike 於 2024年3月23日的回應
Thank you for taking the time to rate your recent experience with us, although we're sorry to see that it didn't meet your expectations.We're committed to providing exceptional service to all our guests, and we regret that we fell short during your visit. If there are any specific concerns you'd like to discuss or areas where you feel we could improve, please don't hesitate to reach out to us directly. Your feedback is invaluable as we strive to enhance our services and guest experience.We hope to have the opportunity to better serve you in the future and regain your trust.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Mike 於 2024年2月18日的回應
Thank you for your perfect rating! We're thrilled to see that you had a positive experience during your stay with us.If you have any further feedback or if there's anything specific you particularly enjoyed about your visit, please don't hesitate to let us know.We look forward to welcoming you back for another great stay in the future!

2/10 很差

Mark

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Filthy, disgusting, worst hotel ever
As the photos show, dirtiest hotel ever. Everything is sticky. Only offer housekeeping after 2 nights? Good luck drying off with that wet towel due to humidity. Elevators that take forever and stairs that will lead you to service areas, not an exit. No extra pillows or blankets available. Music blaring from the pool area when no one is there. So much for the sounds of crashing waves. Will never stay at a Hilton Branded Hotel again.
Trash left in hallway all day. Smells worse than it looks
Thrashed rooms left unattended all day
Again more trash left all day. Hotel staff just walks by
View Room? What a joke
於 2024 年 2 月住了 2 晚

10/10 優異

Domenico

於 2024 年 2 月住了 2 晚
Mike 於 2024年2月14日的回應
Thank you for your perfect rating! We're delighted to see that you had a positive experience during your stay with us.If you have any specific feedback or if there's anything you particularly enjoyed about your visit, please feel free to share it with us.We look forward to welcoming you back for another excellent stay in the future!

10/10 優異

Craig

於 2024 年 2 月住了 1 晚
Mike 於 2024年2月13日的回應
Thank you for your rating. We appreciate you taking the time to share your feedback with us.If you have any specific comments or concerns about your recent stay that you'd like to share, please feel free to reach out to us. Your satisfaction is important to us, and we're here to assist you in any way we can.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.

10/10 優異

Wayne

A
於 2024 年 2 月住了 1 晚
Mike 於 2024年2月4日的回應
Thank you for the positive rating! If you have any specific comments or feedback you'd like to share, feel free to let us know. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 優異

Laura

於 2024 年 1 月住了 1 晚
Mike 於 2024年3月20日的回應
Thank you for rating your experience a perfect 10/10! We're thrilled to see that you had such a fantastic time during your visit.If you have any additional feedback or if there's anything specific that stood out to you during your stay, please feel free to share. Your insights help us ensure that we continue to provide excellent service to all our guests.We hope to have the pleasure of welcoming you back for another outstanding experience in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 優異

Josh

於 2024 年 1 月住了 1 晚
Mike 於 2024年2月4日的回應
Thank you for providing a perfect rating for your stay! We're delighted to see that you had a fantastic experience. If you have any specific comments or if there's anything else you'd like to share about your stay, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 優異

Rebecca

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hilton Pensacola Beach is a nice hotel with great amenities. Indoor pool, outdoor pool and hot tub, restaurant, snack bar, and Starbucks. Room was clean and staff was helpful. We really enjoyed our stay!
於 2024 年 1 月住了 1 晚
Mike 於 2024年1月28日的回應
Thank you for taking the time to share your positive experience at Hilton Pensacola Beach. We are delighted to hear that you enjoyed our amenities, including the indoor and outdoor pools, hot tub, restaurant, snack bar, and Starbucks. It's fantastic to know that your room met your expectations and that our staff was helpful during your stay.We appreciate your kind words and are grateful for your recommendation. If you have any specific feedback or suggestions for improvement, please feel free to share them. We look forward to welcoming you back on your future visits to Pensacola Beach.

2/10 很差

Jerry (Madison)

伴侶同遊
讚好:設施服務和住宿狀況
不滿:整潔度
Could not find reservation. Hall had dirty towels and glasses.
於 2024 年 1 月住了 1 晚
Mike 於 2024年1月28日的回應
We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear that there were issues with finding your reservation and that you encountered cleanliness issues in the hallway.Our team takes these matters seriously, and we will investigate and address them promptly to ensure they do not recur. Your feedback is invaluable in helping us improve our services.Please rest assured that we are committed to providing a much better experience on your future visits. If you have any further details or concerns, please feel free to share them with us directly.Thank you for bringing this to our attention, and we appreciate your understanding.

6/10 一般

David (Frankfort)

家人同遊
讚好:設施服務
不滿:住宿狀況
No hot water in the evenings, bathroom exhaust fan not working. Garbage on the roof below our room.
於 2024 年 1 月住了 3 晚
Mike 於 2024年1月26日的回應
Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you experienced during your stay. Please be assured that we take your feedback seriously, and we will address these issues promptly to ensure a more comfortable experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 優異

Matt

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Mike 於 2024年1月21日的回應
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

4/10 欠佳

Melanie

於 2024 年 1 月住了 1 晚
Mike 於 2024年1月21日的回應
Thank you for your rating. We appreciate your feedback, and if there are specific areas where we can improve to make your next stay more enjoyable, please feel free to share. We value your input and hope to have the opportunity to provide a better experience in the future.

10/10 優異

Rachel (Broussard)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We love this hotel and stay every time we are in town. This trip, we sprang for the junior suite for our anniversary trip. The view was incredible and I’m afraid I won’t be able to go back to a regular balcony room. Will definitely be back! Great staff and property!
於 2024 年 1 月住了 7 晚
Michael 於 2024年1月16日的回應
Thank you for choosing our hotel for your anniversary trip! We're delighted to hear that you enjoyed your stay and the junior suite with its incredible view. It's wonderful to know that our staff and property contributed to making your celebration special. We look forward to welcoming you back for future stays, and if there's anything specific you'd like for your next visit, feel free to let us know. Happy anniversary, and thank you for your kind words!

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
MIke 於 2024年1月10日的回應
Thank you for taking the time to provide a perfect rating. We appreciate your choice to stay with us. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback in the future.We hope to have the opportunity to host you again and provide you with an excellent experience.