We entered our room late in the afternoon and everything appeared to be in order and clean. We unpacked and left for the evening. When we returned, the outside temp was in the 40s so we set the thermostat on 71 before retiring for the evening. I woke up at 1:30 a.m. and the temp in our room was 84.The thermostat was broken so in controlled the temp during our stay with the ON/OFF switch. The next morning, we discovered the we had no bath soap, no wash rags and no water pressure. We managed. When we left for the day (~ 10:00 a.m.), I stopped by the front desk and asked for soap and rags. They immediately requested room service. When we returned (~ 3:00 p.m.), we still had no soap or wash rags. I expressed my disappointment and I was offered points. (Really???) If I were paying $99.00 a night, I would not have been surprised. However, I paid ~$550.00 for 2 nights during offseason on the beach. I think I deserved much more for my money. Lodging for my next trip to Pensacola Beach will definitely be with a Hilton competitor. I will never stay at this property again and I would highly recommend anyone visiting Pensacola Beach stay somewhere other than the Hilton. The stay was awful and had a definite negative impact on our trip.