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皮奧里亞喜來登福朋酒店的評價

3 out of 5
皮奧里亞喜來登福朋酒店
500 Hamilton Blvd, Peoria, IL

評價

7.0

不錯

10 分評分，優異；594 則評價中有 186 則" "
8 分評分，不錯；594 則評價中有 135 則" "
6 分評分，一般；594 則評價中有 110 則" "
4 分評分，欠佳；594 則評價中有 77 則" "
2 分評分，很差；594 則評價中有 86 則" "

7.4/10 

整潔度

8.0/10 

職員與服務

6.6/10 

設施服務

7.2/10 

住宿狀況

7.2/10 

環保程度

評價

6/10 一般

Erika

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I think that it is absolutely ridiculous that you offer balcony rooms and charge extra for them, only to find out they aren't accessible. i understand keeping them locked for safety purposes, but dont charge people extra for something they cant use. not to mention that despite selecting and paying for this room with a balcony, they were all sold out and i stayed in a room that went for a rate about $15-$20 less than what i paid for my room. decent hotel, but do a little better.
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月21日的回應
Thank you for the feedback, we are sorry to hear that you were unable to utilize the balcony and appreciate you bringing this to our attention. We hope to host you another time!

10/10 優異

Adrienne

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great stay
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月20日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

8/10 不錯

Jason

讚好：整潔度、職員與服務、設施服務和住宿狀況
Place was nice. Parking garage needs more light
於 2024 年 5 月住了 3 晚
Sam 於 2024年5月14日的回應
Thank you for the feedback, we are so glad to hear you enjoyed your stay and hope to host you again soon!

6/10 一般

Amanda (Covington)

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Parking was inconvenient, unsafe at night. We were followed from adjacent parking garage. The location we were roomed in was also inconvenient, for deliveries. This back area including steps. We had a large bag, on rollers, requiring transport back and forth, which we couldn’t lift independently and down steps. Shower water temperature was just warm not hot. Toilet was broken on one side. Missing light bulb, in bedside lamp. Malodorous in hallway. Staff was friendly and helpful upon arrival and throughout duration of stay.
於 2024 年 5 月住了 2 晚
Sam 於 2024年5月14日的回應
Thank you for the feedback, we appreciate knowing what we are doing right and where we need to focus our efforts to improve. We hope to host you again soon!

8/10 不錯

Cindy (Westville)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to Peoria Civic Center
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月14日的回應
Thank you for the feedback, we are so glad to hear you enjoyed your stay and hope to host you again soon!

10/10 優異

Debra

讚好：整潔度、職員與服務和住宿狀況
Great
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月16日的回應
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again soon!

10/10 優異

Sandra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect from the check in to thw pool
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月11日的回應
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again soon!

8/10 不錯

Moira

Ok
於 2024 年 5 月住了 2 晚
Sam 於 2024年5月11日的回應
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again soon!

2/10 很差

Justin

伴侶同遊
不滿：職員與服務
Reserved a king tower room only to be told at check in that a reservation doesn’t mean it’s what you get, 2 queen room is the same price as a king I was told by the rude lady checking us in.
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月25日的回應
Thank you for the feedback, we hope to have the opportunity to host you again soon!

10/10 優異

Tonya

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月25日的回應
Thank you for the feedback, we are glad you enjoyed your stay and hope to host you again soon!

8/10 不錯

Nixon

讚好：整潔度
Stay was ok, not the best but not the worst. The one thing we absolutely did not like was the parking. That was horrible
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月17日的回應
Thank you for the feedback, we hope to have the opportunity to host you again soon!

10/10 優異

carmen

於 2024 年 4 月住了 2 晚
Sam 於 2024年4月25日的回應
Thank you for the feedback, we are glad you enjoyed your stay and hope to host you again soon!

10/10 優異

Gwendolyn

讚好：整潔度、職員與服務、設施服務和住宿狀況
Pretty Decor
於 2024 年 4 月住了 3 晚
Sam 於 2024年4月14日的回應
Thank you for the feedback, we are so glad that you enjoyed your stay and hope to host you again soon!

8/10 不錯

Lamont

讚好：整潔度、職員與服務和住宿狀況
Enjoyed my stay
於 2024 年 3 月住了 1 晚
Sam 於 2024年4月12日的回應
Thank you for the feedback, we are so glad to hear you enjoyed your stay and hope to host you again soon!

10/10 優異

Maria

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and tidy area outside smells like smoke
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月9日的回應
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again soon!

8/10 不錯

Heidi

於 2024 年 4 月住了 1 晚
Sam 於 2024年5月7日的回應
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again soon!

6/10 一般

Ronald

讚好：整潔度、職員與服務和住宿狀況
No breakfast
於 2024 年 4 月住了 2 晚
Sam 於 2024年4月8日的回應
Thank you for the feedback, we hope to have the opportunity to host you again!

2/10 很差

Scott

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務和住宿狀況
New facility. 3:30AM alarm. Next day alarm. Not good.
於 2024 年 3 月住了 3 晚
Sam 於 2024年4月4日的回應
Thank you for the feedback, we are so sorry to hear that your stay was not a great one. We hope to have the opportunity to host you again in the future!

10/10 優異

Brendan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sam 於 2024年4月4日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

10/10 優異

Diane

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff are friendly and take great care of the guests. Rooms are clean as well as the hallways. Downtown convenience with nearby restaurants and one attached to the hotel. Complimentary coffee in lobby.
於 2024 年 3 月住了 1 晚
Sam 於 2024年4月1日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

8/10 不錯

Zachary

商務旅客
讚好：職員與服務、設施服務和住宿狀況
It was a nice stay
於 2024 年 3 月住了 5 晚
Sam 於 2024年4月1日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

6/10 一般

James

商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
The staff was really great, however my room was dirty. There were cigarette burns in the carpet, one of the beds had a stain down the middle, and the ceiling had brown marks that looked like water damage.
於 2024 年 3 月住了 2 晚
Sam 於 2024年4月1日的回應
Thank you for the feedback, I am so sorry to hear that your room was not up to our standard. We hope to have the opportunity to host you in the future!

10/10 優異

April

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
comfortable rooms, close to civic center. Great place to stay for a concert.
於 2024 年 3 月住了 1 晚
Sam 於 2024年3月18日的回應
Thank you for the feedback, we hope to have the opportunity to host you again soon!

10/10 優異

Tiffany

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The workers were amazing every single one of them my family and I were there for about a week and they were great we can't wait to come back once the pool is fixed
於 2024 年 3 月住了 2 晚
Sam 於 2024年3月16日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and we can't wait to host you again soon!

10/10 優異

Cranston

家人同遊
They wouldn't let me check in because of shift cange system update. I couldn't check in I had to go to another hotel. I basically wasted my money. Unless I can get a refund or a credit?
於 2024 年 2 月住了 1 晚
Sam 於 2024年3月4日的回應
I am sorry to hear about your arrival experience. Please feel free to reach out to us directly to discuss this situation.

10/10 優異

Margaret

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月19日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay! We hope to welcome you back again soon!

8/10 不錯

Dania

家人同遊, 親子同遊
讚好：職員與服務、設施服務和住宿狀況
I like
於 2024 年 2 月住了 3 晚
Sam 於 2024年2月16日的回應
Thank you for the feedback, we hope to host you again soon!

2/10 很差

Zied

於 2024 年 2 月住了 1 晚
Sam 於 2024年3月21日的回應
Thank you for the feedback, we are so sorry to hear your stay was not a great one. We hope to have the opportunity to host you again!

10/10 優異

Kristin

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月13日的回應
Thank you for the feedback, we are so glad that you enjoyed your stay and hope to host you again soon!

10/10 優異

Tabitha

讚好：整潔度、職員與服務和住宿狀況
Calm and relaxing.
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月13日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月5日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

8/10 不錯

Abigail (Urbana)

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I reached out to the hotel to be closer to elevators and exits due to being on knee scooter. Instead I was placed in a room at the end of the hallway instead of near an elevator. Check in was okay. We were greeted with “The rooms are still being turned” instead of “let me look into that.” Our room was indeed ready but again the accommodations requested for my injury were not.
於 2024 年 1 月住了 2 晚
Sam 於 2024年1月30日的回應
Thank you for the feedback, we appreciate knowing where we can improve! I am so sorry we missed the opportunity to accommodate you and hope that we will have the opportunity to host you again soon!

8/10 不錯

Nicole

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 2 晚
Sam 於 2024年1月30日的回應
Thank you for the feedback, we are so glad you enjoyed your stay and hope to host you again in the future!

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Better front desk service needed!
Overall good experience as a stay, however my check-in was delayed due to housekeeping being behind. I’m only acknowledging this because I reached out to the front desk twice within 72 hours of my check in time to confirm that I’ll be able to check in early (1 hour only) into my room due to my arrival time. I’m very understanding of operations being in the retail industry servicing others myself. So I’m only disappointed that this was told to me as possible but was not honored upon my arrival and I still had to wait. The young lady who checked me in also did not provide me with any guidance for assistance with my bags or where to park and any instructions regarding it, not even other amenities in the hotel. Typically things that a front desk concierge would assist a new guest with. This was very disappointing and affected my experience. Hopefully it can get better.
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月30日的回應
Thank you for the feedback, I am so sorry to hear about your experience! That is understandably frustrating and we will absolutely be using your comments to improve the front desk experience. We hope to have the opportunity to host you again in the future!

4/10 欠佳

Timothy (Janesville)

讚好：整潔度和職員與服務
The room was nice, looked new, everything was clean. BUT: There is no on-site parking, which isn't mentioned. You have to park catty corner across the street. Sheraton will validate your parking, but expect to get accosted by panhandlers while you're hauling your luggage back and forth. Absolutely not recommended for women. The low-pressure shower automatically changed from warm to cold, encouraging a very short stay. The overhead light worked, but the lights between the beds didn't turn on, and the desk light and floor lamp didn't turn off (they had to be unplugged at night). The price was right, but too many other things were wrong.
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月24日的回應
Thank you for taking the time to provide us with this feedback! It is helpful for us to know the areas in which we can improve. We hope to have the opportunity to host you again in the future!

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月24日的回應
Thank you for the feedback! We hope to have the opportunity to host you again soon!

10/10 優異

Christopher

於 2024 年 1 月住了 1 晚
Sam 於 2024年1月24日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

8/10 不錯

Christopher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月24日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

8/10 不錯

Harley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月24日的回應
Thank you for the feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

4/10 欠佳

Isabelle

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月20日的回應
Thank you for the feedback, we are so sorry your stay was not a great one but hope to have the opportunity to host you again!

6/10 一般

KARA

於 2024 年 1 月住了 1 晚
Sam 於 2024年1月24日的回應
Thank you for the feedback, we hope to have the opportunity to host you again soon!

10/10 優異

Jaymeson

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月20日的回應
Thank you for the feedback, we are so glad that you enjoyed your stay and hope to host you again soon!

10/10 優異

Donna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Customer service was top notch
於 2023 年 12 月住了 3 晚
Sam 於 2024年1月20日的回應
Thank you for the feedback, we are so glad that you enjoyed your stay and hope to host you again soon!

10/10 優異

Peggy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月15日的回應
Thank you for the feedback, we are glad you enjoyed your stay and hope to host you again soon!

10/10 優異

Joseph

於 2024 年 1 月住了 1 晚
Sam 於 2024年1月15日的回應
Thank you for the feedback, we are glad you enjoyed your stay and hope to host you again soon!

8/10 不錯

Shannon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月15日的回應
Thank you for the feedback, we hope to host you again soon!

8/10 不錯

Elizabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月12日的回應
Thank you for the review, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

10/10 優異

John

商務旅客
讚好：職員與服務、設施服務和住宿狀況
Friendly staff and great location downtown Peoria
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月12日的回應
Thank you for the review, we are so glad to hear that you enjoyed your stay and hope to host you again soon!

6/10 一般

Jaime (Nashville)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
No amenities but they gave me a full refund
於 2023 年 12 月住了 1 晚
Sam 於 2024年1月3日的回應
Thank you for the feedback, I am sorry your stay was not a great one. We hope to have the opportunity to host you again in the future!

10/10 優異

Kenny

於 2023 年 12 月住了 1 晚
Sam 於 2024年1月3日的回應
Thank you for the review, we are so glad that you enjoyed your stay and hope to host you again soon!