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費城普魯士王凱悅酒店的評價

3.5 out of 5
費城普魯士王凱悅酒店
240 Mall Blvd, King of Prussia, PA

評價

9.0

卓越

10 分評分，優異；1001 則評價中有 669 則" "
8 分評分，不錯；1001 則評價中有 194 則" "
6 分評分，一般；1001 則評價中有 78 則" "
4 分評分，欠佳；1001 則評價中有 30 則" "
2 分評分，很差；1001 則評價中有 30 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Yi

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Devon - General Manager 於 2023年5月30日的回應
Thank you for sharing your recent experience. We hope to be your hotel of choice when returning to the King of Prussia area!

10/10 優異

zijie

於 2021 年 8 月住了 3 晚

8/10 不錯

Richard

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel near Philadelphia and the Mall in King of Prussia. We stayed here on our East Coast Trip. Rental car is a must. Various restaurants and shopping possibilities nearby.
於 2024 年 5 月住了 3 晚

10/10 優異

Princess

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務和設施服務
Room was spacious. Lots of parking, friendly staff. Nice breakfast buffet. Everything was great but the pool was very dirty and not well maintained.
於 2024 年 5 月住了 1 晚
Devon - General Manager 於 2024年5月15日的回應
Thank you for sharing your recent experience. We will share your feedback regarding the pool with our Chief Engineer to ensure maintenance and cleanliness of the pool is maintained at all times. Thank you for staying with us!

10/10 優異

Felicia

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
For the price and location, this hotel was great. We loved that there was a kitchenette in the room. Beds were extremely comfortable and the room was clean. WiFi and chrome cast connection to the tv were a tad slow, but overall we had a great stay here!
於 2024 年 5 月住了 1 晚
Devon - General Manager 於 2024年5月13日的回應
Thank you for choosing the Hyatt House King of Prussia. We hope to be your hotel of choice when returning to the area!

10/10 優異

Jenifer

讚好：整潔度、設施服務和住宿狀況
Property was nice
於 2024 年 5 月住了 1 晚
Devon - General Manager 於 2024年5月21日的回應
Thank you for staying with us. We hope you choose to stay with us again should your travels bring you back to the area!

8/10 不錯

Sharon (Downers Grove)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, great staff, clean and modern.
於 2024 年 5 月住了 1 晚
Devon - General Manager 於 2024年5月13日的回應
Thank you for staying with us and sharing your experience. We hope to be of service to you again during your travels!

10/10 優異

Jodi

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
We really liked this hotel. It was very cute.
於 2024 年 1 月住了 1 晚
Devon - General Manager 於 2024年5月10日的回應
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again during your travels!

8/10 不錯

Krystal

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
GREAT STAY, however I expected a more from the breakfast options
於 2024 年 5 月住了 2 晚
Devon - General Manager 於 2024年5月10日的回應
Thank you for staying with us and taking the time to share your experience. Please know that your feedback will be shared with our Food & Beverage Manager to consider when making future changes to our breakfast selection.

8/10 不錯

LORI

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is super nice and the rooms are spacious and clean.
於 2024 年 3 月住了 2 晚
Devon - General Manager 於 2024年5月6日的回應
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 優異

Faith

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very very polite and accommodating. I came for the Broad Street run and they allowed me late checkout because of the closed roads.
於 2024 年 5 月住了 1 晚
Devon - General Manager 於 2024年5月6日的回應
Thank you for choosing the Hyatt House King of Prussia for your stay while competing in the Broad Street run. We hope you choose to stay with us again!

10/10 優異

Franklin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel and staff. I highly recommend to anyone traveling for work or leisure. A
於 2024 年 4 月住了 4 晚
Devon - General Manager 於 2024年5月6日的回應
Thank you for staying with us! We hope we are your hotel of choice when returning to King of Prussia!

10/10 優異

Zachery

親子同遊
Very clean! Amazed with the amenities in the suite! Very friendly staff!! Would definitely stay here again!
於 2024 年 5 月住了 1 晚
Devon - General Manager 於 2024年5月6日的回應
Thank you for staying with us and taking the time to share your recent experience. We hope you choose to stay with us again should your travels bring you back to King of Prussia!

4/10 欠佳

Crystal

家人同遊, 親子同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
I ONLY booked this hotel based on 2 facts: they have a hot tub and an on-site restaurant/ bar. Neither were operational for my stay. The hot tub wasn't hot, and they didn't have staff for the bar/restaurant, so it was completely closed. I wouldn't recommend this place if those options are your deciding factors.
於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年5月3日的回應
Thank you for sharing your experience. I apologize if any advertised amenity was not available during your stay. Please reach out to the hotel to speak with management if you would like to discuss further.

10/10 優異

SANDRA (MIRAMAR)

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great spot
於 2024 年 4 月住了 3 晚
Devon - General Manager 於 2024年5月2日的回應
Thank you for staying with us! We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 優異

Pam

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our visit was great… would highly recommend!
Courtney 於 2024年4月29日的回應
We are so glad you enjoyed your visit with us! We appreciate the recommendation and hope to see you again in the future!

10/10 優異

Kristel

於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年5月21日的回應
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again during your travels!

10/10 優異

Alice

讚好：整潔度、職員與服務、設施服務和住宿狀況
Even more beautiful in person. Lived up to my expectations. Would definitely stay here again!
於 2024 年 4 月住了 2 晚
Devon - General Manager 於 2024年4月26日的回應
Thank you for your kind review! We can't wait to be of service to you again during your travels.

10/10 優異

Kelsey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Outstanding service great room grade colors great location must see
於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年4月26日的回應
Thank you for staying with us! We hope to be your hotel of choice when returning to King of Prussia!

10/10 優異

LaShonda

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful stay. I would highly recommend this hotel.
於 2024 年 4 月住了 2 晚
Devon - General Manager 於 2024年4月23日的回應
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 優異

Kevin (Westport)

於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年4月23日的回應
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

6/10 一般

Hector

家人同遊
The staff members are outstanding. Room 416 is boisterous.
於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年4月22日的回應
Thank you for sharing kind words about our staff. I'm sorry to see that you did not have a great experience in room 416. We would be happy to add to your guest profile a quiet location for future stays to hopefully avoid this issue happening again.

10/10 優異

Lissette

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was very clean
於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年4月22日的回應
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to King of Prussia!

10/10 優異

Sam

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property is spotless, very clean, well managed, and the service provided by the front desk is outstanding, Ms Laurie provided excellent and courteous service. Beds are very comfortable and breakfast is the best around. I highly recommend this property.
於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年4月19日的回應
Thank you for sharing your experience and your kind words about the property and staff. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 優異

Brian

讚好：整潔度、職員與服務和住宿狀況
Very nice clean and modern
於 2024 年 4 月住了 4 晚
Devon - General Manager 於 2024年4月19日的回應
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 優異

tanua

於 2024 年 4 月住了 3 晚
Devon - General Manager 於 2024年5月6日的回應
Thank you for staying with us! We hope to be of service to you again soon!

6/10 一般

Aneesha

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年4月15日的回應
Thank you for staying with us and sharing your experience. I hope you will choose to try our hotel again when your travels bring you through King of Prussia.

2/10 很差

Mohammed Ashraf

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Devon - General Manager 於 2024年4月15日的回應
Thank you for sharing your experience. I'm sorry to see you were not pleased with your stay. If you have additional feedback and would like to speak to hotel management, please reach out to the hotel.

8/10 不錯

Michelle

Nice , clean
於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年4月12日的回應
Thank you for staying with us. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 優異

Thomas

於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年5月3日的回應
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

10/10 優異

Nina

讚好：整潔度、職員與服務、設施服務和住宿狀況
So close to everything
於 2024 年 4 月住了 1 晚
Courtney 於 2024年4月8日的回應
Thank you for your feedback on your stay. We are so glad you were able to take advantage of our convenient location while staying with us. We hope you choose us again in the future.

10/10 優異

Yang

讚好：整潔度、職員與服務和住宿狀況
good
於 2024 年 3 月住了 1 晚
Courtney 於 2024年4月8日的回應
Thanks for your feedback! We're glad you enjoyed your stay!

10/10 優異

Nydia

讚好：整潔度、職員與服務和住宿狀況
Rooms did not have a safe for personal belongings But over all excellent.
於 2024 年 4 月住了 1 晚
Courtney 於 2024年4月8日的回應
Thank you for your feedback on your stay! While we are glad you enjoyed everything, please know that we can always hold valuable items down in our front desk safe at your request.

8/10 不錯

Mandy

家人同遊
讚好：職員與服務
I reserved a certain room type (King bed with tub) and when we got there, they told us this option wasn't available. I questioned the price of the room, and they said it was the same as the others. One of the two elevators was out of service, but we found the stairs and got some exercise. The location was good for shopping at King of Prussia and my 12 y/o daughter and I felt safe. The indoor pool area was nice as well. I sent a message and asked if they would write a note to my daughter to tell her Happy Birthday when we got there and they went above and beyond! They left her a plate of cookies and milk in the fridge.
於 2024 年 3 月住了 1 晚
Courtney 於 2024年4月6日的回應
Thank you for your feedback on your stay! We are glad that in spite of some confusion with your type of room, that our team was able to make you and your daughter feel special celebrating such a milestone. We hope to see you again in the future!

10/10 優異

Sharnee (Darby)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just very clean
於 2024 年 3 月住了 2 晚
Courtney 於 2024年4月3日的回應
Thank you for your positive feedback! We are so glad that we provided a clean and pleasant stay and hope you return to us in the future.

10/10 優異

Margaret

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bed was comfortable and room was sufficiently dark. Very quiet area. Would stay again.
於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年4月2日的回應
Thank you for sharing your recent experience. We hope to be your hotel of choice when returning to the King of Prussia area!

2/10 很差

Michael

於 2024 年 4 月住了 1 晚
Devon - General Manager 於 2024年4月22日的回應
Thank you for sharing your recent experience. I'm sorry to see that you did not have a great stay. Please contact the hotel if you would like to speak with a member of management.

10/10 優異

lisa

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was very nice and the amenities were excellent.
於 2024 年 3 月住了 2 晚
Courtney 於 2024年4月1日的回應
Thank you for your feedback! We're so glad you enjoyed yourself! We hope to see you again in the near future.

2/10 很差

Mona

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I did not get to check in at all. Arrived at the property ag 2:44 pm. I was told the room was not ready and it will be a 10 min wait and I would be texted when the room was ready. I waited for about one hour and the room was still not ready. I started getting anxiety as more and more people were trying to check in and were forced to wait. I asked for a refund and cancellation but the hotel asked Expedia to initiate the refund request. I contacted Expedia and your agent tried to speak to the hotel but they hung up on him. I ended up leaving and staying at another hotel. In the end, the email about the room being ready was sent to me at 5:56 pm, almost 3 hours later. If I had stayed there, I would have wasted the entire day in a lobby. I still want the money back for this hotel charge and I am waiting for a confirmation of a refund from Expedia.
於 2024 年 3 月住了 1 晚
Courtney 於 2024年4月1日的回應
Thank you for your feedback. I am very concerned to hear about your experience. Rest assured we will comply to any applicable refunds as we completely understand the inconvenience this has caused. Please let us know if you have additional questions.

10/10 優異

Consuelo

親子同遊
讚好：設施服務和住宿狀況
Nice and clean, room is clean and comfortable! Would definitely recommend and stay again!!
於 2024 年 3 月住了 1 晚
Devon - General Manager 於 2024年4月1日的回應
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again soon!

10/10 優異

Shanice

讚好：職員與服務和住宿狀況
Great hotel
於 2024 年 3 月住了 1 晚
Devon - General Manager 於 2024年3月30日的回應
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again soon!

10/10 優異

Quanda

於 2024 年 3 月住了 1 晚
Devon - General Manager 於 2024年4月19日的回應
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

10/10 優異

Shirley

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The pool was GREAT - a good size and it was incredibly warm. The breakfast spread was large and high quaility too. The room was very spacious. The restaurant was convenient, and there was even a pool table available to use. The only downside was one elevator wasn't functioning and it is situated next to the highway. HOWEVER, these do not outweigh all the other positives.
於 2024 年 3 月住了 2 晚
Devon - General Manager 於 2024年3月29日的回應
Thank you for sharing your recent experience. I'm happy to see it was overall positive!! In regards to our down elevator, we are pending state inspection after a repair was completed and will have it back in operations shortly. We hope you choose to stay with us again when returning to the King of Prussia area!

10/10 優異

Ciara

於 2024 年 3 月住了 1 晚
Devon - General Manager 於 2024年4月15日的回應
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again during your travels.

10/10 優異

Teoni (Alexandria)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was very spacious and the staff was wonderful. The pool was closed for maintenance but as soon as it open the lady at the front desk made sure she call out room to let us know it was open. Great parking, amazing breakfast options. I would definitely stay here again
於 2024 年 2 月住了 1 晚
Devon - General Manager 於 2024年3月26日的回應
Thank you for sharing your experience. I hope we are your hotel of choice when returning to the area!

10/10 優異

George

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was my 3rd time staying at this location , close to a major mall , shopping , high end to mid level dining , tons to do , porperty and rooms are great , the bar area was really nice , we got some drinks and relaxed
於 2024 年 3 月住了 2 晚
Devon - General Manager 於 2024年3月29日的回應
Thank you for staying with us and sharing such kind words about your experience! I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 優異

Dwayne

讚好：整潔度、職員與服務和住宿狀況
Great property the bartender and check in staff was great
於 2024 年 3 月住了 1 晚
Devon - General Manager 於 2024年3月25日的回應
Thank you for staying with us and sharing your experience. I'm thrilled to see you only had great things to say about the staff! We hope to see you again soon!

10/10 優異

Yasaswini

於 2024 年 3 月住了 2 晚
Devon - General Manager 於 2024年3月26日的回應
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

2/10 很差

Gregory

伴侶同遊, 商務旅客
不滿：整潔度和設施服務
Terrible place for me. Check in was 3 and sat and waited till 3:45. Room was a so dusty on Frig uncalled for. Kids running in hallway all hours of the night. Couldn’t have breakfast because no where to sit. So I complained in morning and when I got back on road to drive 6 hrs they told me on phone they credit only my drinks for $25 but not the room at all. This uncalled for and very unprofessional place trying take your money but when they mess up they don’t fix it at all. They quick to take your money but remember they won’t give it back because of there faults
於 2024 年 3 月住了 1 晚
Devon - General Manager 於 2024年3月26日的回應
Thank you for taking the time to speak with me and I'm glad we could rectify the situation. I hope you will choose to give the Hyatt House King of Prussia another try in the future!

8/10 不錯

Melissa

伴侶同遊
讚好：設施服務
The hotel is nice. The only downfall is the elevator took to long and only one elevator worked
於 2024 年 3 月住了 1 晚
Devon - General Manager 於 2024年3月25日的回應
Thank you for staying with us and sharing your experience. I would like to apologize for our elevator that is currently out of service. While repairs have been completed, we are awaiting state inspection to return the unit to operations. I apologize for any inconvenience this caused.