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里滕豪斯羅斯特酒店的評價

4 out of 5
里滕豪斯羅斯特酒店
1831 Chestnut Street, Philadelphia, PA

評價

9.4

完美

10 分評分，優異；185 則評價中有 150 則" "
8 分評分，不錯；185 則評價中有 22 則" "
6 分評分，一般；185 則評價中有 6 則" "
4 分評分，欠佳；185 則評價中有 3 則" "
2 分評分，很差；185 則評價中有 4 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

8.6/10 

設施服務

9.6/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Corey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was exactly as pictured and described. Staff was friendly and helpful and happy to answer any questions. Great location.
於 2024 年 4 月住了 8 晚
Irena O 於 2024年4月24日的回應
Dear Corey,We are very humbled by your review. Thank you for staying with us and hope to see you again soon!

2/10 很差

Jeffrey

不滿：職員與服務
於 2024 年 3 月住了 1 晚
Austin Ginsberg 於 2024年3月25日的回應
We're sorry to hear that you didn't have a good experience during your stay with us. We always strive to make our guests' experiences as nice as possible. We didn't receive any notes about issues or complaints during your stay - and we wish we were able to provide the level of service we're known for.

10/10 優異

Brian (Everett)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sean, the host/concierge was amazingly friendly and helpful. The accommodation was so comfortable and spacious. Would stay there again and soon!! Loved it!! Perfectly located for shopping, dining and walking.
於 2024 年 2 月住了 4 晚
Irena O 於 2024年2月23日的回應
Dear Brian,Thank you for your kind words and all Team at Roost is happy that you had a great experience. Please come back and stay with us soon again!

10/10 優異

Melody

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Irena O 於 2024年2月23日的回應
Dear Melody,Thank you for the grand 10! We will make sure to keep up with it!

10/10 優異

Crystal

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay!!! Love, love, love it!!!
This is a great place to stay in center city Philly. We had a wonderful time here and looking forward to booking another stay soon.
於 2024 年 1 月住了 2 晚
Austin 於 2024年2月13日的回應
Crystal,Thank you so much for your review. We're happy to hear you enjoyed your time with us - and we look forward to seeing you again soon!

10/10 優異

Ellen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Review
Wonderful place to stay. Very tasteful modern design, very comfortable and excellent staff and location. Our favorite place to stay in Philadelphia
於 2024 年 2 月住了 2 晚
Austin 於 2024年2月13日的回應
Ellen,Thank you so much for the kind words about our hotel and staff. We're happy to hear you've enjoyed your stay, and look forward to seeing you again!

10/10 優異

Chanel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome sauce
Great place to stay.
於 2024 年 1 月住了 2 晚
Irena O'Sullivan 於 2024年1月30日的回應
Dear Chanel,Thank you for choosing Roost for your lodging destination. It is a great place, because we have a great guests such as yourself!

6/10 一般

Manuel

讚好：整潔度、住宿狀況和客房舒適度
Great location, apartment is comfortable but lacks light in the living room, a chair in the sleeping room and mainly, the heater makes too much noice
於 2024 年 1 月住了 7 晚
Iren O'Sullivan 於 2024年1月26日的回應
Dear Manuel,Thank you for choosing Roost for your travel destination and are saddened that did not meet your expectations. We are grateful that you brought it to our attention that we can improve upon moving forward.

10/10 優異

Gregory

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Irena O'Sullivan 於 2024年1月26日的回應
Dear Gregory,We are so happy that you enjoyed your stay with us and provided a feedback. We hope to host you at Roost Philadelphia again soon!

10/10 優異

Elizabeth

讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a great place for us to stay for a long weekend - since there was a snow storm and one of us got sick during our stay (unrelated to Roost!), it was especially nice to have so much space to spread out, and to have a kitchen. Would definitely come again. (Just a note that there are many steps to get in, so could be a problem for some people who need to avoid stairs).
於 2024 年 1 月住了 3 晚
Irena O'Sullivan 於 2024年1月26日的回應
Dear Elizabeth,So sorry that chilly weather in Philadelphia made you sick, but are happy that you had comfortable stay and we hope you recuperate famously. Please come back and try us in the summer, when you can enjoy all amenities Philadelphia has to offer!

10/10 優異

Jeff

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great spot in Rittenhouse
The room at Roost was fabulous. So spacious, the bedroom was quite comfortable, but having it separate from the living/kitchen was really nice, and if I was not alone, would be great with a couple or child. My only ask would be a bit better signage, the address is on the shop next door, and I arrived late so it was a bit confusing on how to get in.
於 2024 年 1 月住了 2 晚
ROOST Rittenhouse 於 2024年1月19日的回應
Good Afternoon Jeff, Thank you for taking the time to share your experience of the ROOST Rittenhouse. It means the world to us to know that you truly enjoyed your stay with us. Please be assured that we appreciate all your comments and feedback. We hope to see you return soon. Warm Regards,Irena O'Sullivan

6/10 一般

Michael

讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
I have been staying at Roost Rittenhouse for years. This time, the apartments seemed in need of refurbishment and the attitude of desk staff seemed negative and unhelpful especially on the final morning.
於 2024 年 1 月住了 2 晚
Irena O 於 2024年1月16日的回應
Dear Michael,Thank you for staying with us at Roost Rittenhouse. We at Roost pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.We are pleased to announce that property is scheduled for renovations and hoping that your next stay will be comfortable and pleasant.

10/10 優異

Rudolph

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
ROOST Rittenhouse 於 2024年1月19日的回應
Good Afternoon Rudolph,Thank you for the 10 of 10 review! It means the world to us that that you truly enjoyed your stay with us here at ROOST Rittenhouse. We hope to see you back soon for another great time. Warm Regards,Irena O'Sullivan

10/10 優異

Rosa

讚好：整潔度、職員與服務和住宿狀況
This place is great!!
於 2024 年 1 月住了 1 晚
ROOST Rittenhouse 於 2024年1月19日的回應
Good Afternoon Rosa,Thank you for the 5 star review! It means the world to us to know that you truly enjoyed your stay with us. Please be assured that we will be sharing your review with our entire team! We hope to see you back soon for another great time. Warm Regards,Irena O'Sullivan

10/10 優異

Mike

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly and helpful.
於 2023 年 12 月住了 2 晚
Irena O 於 2023年12月31日的回應
Dear Mike,We have a great staff to accommodate a great guests! Thank you for staying with us and hope to see you again soon!

8/10 不錯

Yuichiro

於 2023 年 11 月住了 8 晚
IrenaO 於 2023年12月31日的回應
Dear Yuichiro,Thank you for choosing Roost Philadelphia. Please let me know where we can improve that next time you will score us all 5 stars!

10/10 優異

Susan

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Irena O 於 2023年12月31日的回應
Dear Susan,Thank you for choosing Roost Philadelphia and giving us a review. We are happy that you enjoyed the stay and hope to dee you again soon!

10/10 優異

Joanna

讚好：整潔度、職員與服務、設施服務和住宿狀況
The apartment was the perfect size with all the amenities you could need. Staff, Lisa on the front desk in particular, were absolutely lovely and helpful.
於 2023 年 9 月住了 7 晚
ROOST Management 於 2023年10月31日的回應
Thank you for your kind words, Joanna. We are delighted to hear fhat you enjoyed your stay!

10/10 優異

Richard

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Surprise...apartment feel
I know the area, but wasn't aware of Roost before. It is an extended stay-style hotel, but it feels more like an apartment. We were drawn to it because it allowed pets. It exceeded our expectations and the room and bathroom were modern and well-appointed. You could stay a while, but we only needed it for the weekend. The extra bonus was LaColombe coffee beans, automatic grinder and brew options.
於 2023 年 10 月住了 2 晚
Seamus 於 2023年10月27日的回應
Richard, We are thrilled to hear you discovered Roost (and love La Colombe Coffee)! We have another Roost opening in Philadelphia within months, and continue to grow into more cities each year. We look forward to welcoming you back to Roost Apartment Hotels soon. Thanks so much for your kind review and we'll see you soon!

10/10 優異

Florence (San Francisco)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 4 晚
Irena O 於 2023年10月26日的回應
Dear Florence,Thank you so much for staying with us and providing your feedback. We are humbled by your response and hope to host you again in a near future!

10/10 優異

Elaine

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
ROOST Management 於 2023年10月18日的回應
We are delighted to hear that you enjoyed your stay!

4/10 欠佳

Duane

於 2023 年 9 月住了 1 晚
Irena O 於 2023年10月26日的回應
Dear Duane,We appreciate your feedback and are sorry that your stay did not meet your expectations. Please contact us directly and let us know where we fall short that we can fix that moving forward. Warm Regards

10/10 優異

Viola

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚
ROOST Management 於 2023年9月22日的回應
Thank you, Viola! We are delighed that you enjoyed your stay!

10/10 優異

Melissa

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5+ Stars!
Fantastic location - Target and CVS just steps away. Historical places about a 20 minute walk. Close to airport too. The staff is FANTASTIC!!! I will definitely stay here again!
於 2023 年 9 月住了 2 晚
ROOST Management 於 2023年9月22日的回應
Thank you, Melissa! We are delighed that you enjoyed your stay!

8/10 不錯

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
The apartment and the staff are awesome. Outside windows could use a cleaning. The area is slowly coming along in gentrification but is still rough-ish. Rittenhouse Square is very close and it's a great park, notwithstanding the roughness north of it. There was a *expletive* screaming toddler who ran around THUMP THUMP THUMP THUMP all day and night. The walls are thin between apartments, so we could hear the wiener kid screaming constantly. Woke us up early and kept us up in the evening. Not the hotel's fault, but be aware. Overall, a very good and relaxed experience.
於 2023 年 9 月住了 2 晚
Irena O 於 2023年9月4日的回應
Dear Michael,Thank you for choosing Roost as your lodging destination and taking the time to give us a review. We are happy that you enjoyed your stay and apologizing for disturbance from next door. We are thriving to make all our guests as comfortable as we can and if there is anything we can do, please let us know. Warm Regards

8/10 不錯

Soraya

於 2023 年 8 月住了 1 晚
ROOST Management 於 2023年9月22日的回應
Thank you, Soraya. We are delighted that you enjoyed your stay!

10/10 優異

Patti

讚好：整潔度和住宿狀況
於 2023 年 7 月住了 2 晚
Erica Stumm 於 2023年8月7日的回應
Thanks, Patti. We're delighted to see that you enjoyed your stay!

2/10 很差

daniel

於 2023 年 7 月住了 1 晚
Irena O 於 2023年9月4日的回應
Dear Daniel,Thank you for staying with as at Roost and giving us a score. We are thriving to make our guests as comfortable as we can and if we fail- we would like to rectify the situation as soon as possible. Can you let us know why you scored as so low? If we don't know- we cannot fix it. Contact us directly and we will be glad to help!Warm Regards

10/10 優異

Dale

親子同遊
讚好：整潔度、設施服務和住宿狀況
We really loved this place. The Staff was amazing and the room was perfect for what we needed. We will definitely be staying here again next time we visit.
於 2023 年 7 月住了 5 晚
Naomi C 於 2023年7月16日的回應
Thank you Dale! We are thrilled you enjoyed your stay. We look forward to seeing you again.

10/10 優異

Naidine

家人同遊
讚好：整潔度、設施服務和住宿狀況
The staff were extraordinarily helpful, professional, and pleasant. Our room was very beautiful - and very quiet, even though we were right in the middle of the city. The only disadvantage worth mentioning is that parking was inconvenient.
於 2023 年 5 月住了 2 晚
Erica Stumm 於 2023年6月13日的回應
Thank you for your kind words, Naidine. We are delighted to hear that you enjoyed your stay!

10/10 優異

ann martie

家人同遊
讚好：整潔度和客房舒適度
Super friendly staff-thank you Sean and Lisa for being so welcoming. The apartment was perfect-quiet and super clean. Would stay again in a heartbeat!
於 2023 年 4 月住了 1 晚
ROOST Management 於 2023年4月24日的回應
Thank you for your kinds words. We are delighted to hear that you enjoyed your stay.

10/10 優異

John

家人同遊
讚好：設施服務和住宿狀況
People are excellent
Erica Stumm 於 2023年1月16日的回應
Thank you for your kind words, John. We are delighted to hear that you enjoyed your stay and we hope that you choose ROOST in the future.

10/10 優異

Rogelio

家人同遊
讚好：設施服務和住宿狀況
Beautiful apartment. Spacious and well designed in a renovated old building. Excellent location near Rittenhouse Square. Highly recommended
於 2022 年 10 月住了 3 晚
Erica Stumm 於 2022年12月6日的回應
Thank you for your kind words. We are delighted to hear that you enjoyed your stay!

10/10 優異

Samuel

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Neat place, great people, and nice surroundings.
於 2022 年 9 月住了 3 晚
Seamus 於 2022年9月19日的回應
Thank you so much for your kind review Samuel! We look forward to welcoming you back soon.

10/10 優異

Nancy

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
A lovely property, so close to shops and dining! All the Staff were a pleasure to talk with. Would definitely stay again!
於 2022 年 5 月住了 9 晚

10/10 優異

Henry

讚好：整潔度、設施服務和住宿狀況
於 2022 年 1 月住了 2 晚

10/10 優異

Koby

讚好：整潔度和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 優異

David J

於 2021 年 8 月住了 3 晚

10/10 優異

mary

於 2021 年 11 月住了 8 晚

10/10 優異

Endrit

於 2021 年 11 月住了 2 晚

10/10 優異

sabrina

讚好：整潔度和客房舒適度
於 2021 年 11 月住了 5 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度和客房舒適度
Lovely & Caring Staff
Always love my stay at Roost Rittenhouse. The location & practicality of the rooms are well suited for my frequent trips to Philadelphia. I love seeing the same staff, Chanel & Sean, as they help warm up my trip each time I stay! Thank you for the hospitality
於 2021 年 11 月住了 3 晚
Erica Stumm 於 2021年11月23日的回應
Thank you for your kind words. We are delighted to hear that you enjoyed your stay!

10/10 優異

Charles R

讚好：整潔度和客房舒適度
Nice digs
comfortable and convenient. Nice cozy little apartment near Rittenhouse Square.
於 2021 年 11 月住了 4 晚
Chris Miller 於 2021年11月18日的回應
We are pleased that you enjoyed your stay. We look forward to your next visit!!

10/10 優異

Steve

伴侶同遊
讚好：整潔度和住宿狀況
The employees went way over the top and way out of their way to make our stay comfortable and enjoyable. We will only stay at Roost Rittenhouse.
於 2021 年 11 月住了 2 晚
Chris Miller 於 2021年11月18日的回應
We are so glad to hear our staff was able to help. Thank you for the positive feedback!!! We look forward to your next stay!

8/10 不錯

Mark

伴侶同遊
讚好：整潔度
Difficult entry steps (not handicapped or suitcase friendly). No on-site parking (nearby garage was $42/day). Friendly desk staff. Noisy A/C. Lots of street noise til 3am through closed windows. Windows were inoperable (painted and blocked in place). Window sills rotted away & some windows had gaps under, letting a few bugs in. Displeasing views. Floors were not level, seemingly sinking in places. Plenty of hot water but took awhile to get hot. Large rainfall shower head provides large coverage area but no spray pressure. Insufficient towels for a week's stay without housekeeping. No laundry detergent provided. Nice gas range. Insufficient dish-ware & cutlery (service for 4). Could have used a microwave-safe coffee mug, an oven mitt, smaller nonstick skillet, a nonstick pot, & some glass canisters for leftovers. Decorated nicely, but getting worn & scuffed up. Cloth sofa (couldn't sanitize). Comfy bed, but no top sheet. Nightstand blocked bedroom door from being opened or closed. Electrical outlets worn out (power adapters fall out). Breaker tripped when running toaster. Unencrypted WiFi; WiFi access code timed out twice prematurely; no hardwired ethernet. Non-smoking facility was great, but smokers on the front steps were not.
於 2021 年 9 月住了 5 晚

10/10 優異

Gregory

於 2021 年 9 月住了 4 晚
Erica Stumm 於 2021年11月4日的回應
Hello Gregory, we are delighted to see that you enjoyed your stay. Thank you for choosing ROOST Rittenhouse!

10/10 優異

真實旅客

商務旅客
讚好：整潔度和客房舒適度
Our go-to spot when in Philadelphia
The ROOST is conveniently located near Rittenhouse Square and many of the finest restaurants in the city. The rooms are nicely decorated and cared for, with ample space and all the things one needs. Staff and management are friendly and able to address issues as they arise.
於 2021 年 9 月住了 3 晚
Christopher Thomas 於 2021年9月28日的回應
Hello, Thank you so much for taking the time to write and share your experience with us. I am so glad you enjoyed your visit. I will share your glowing comments with all the members of my team. Thank you for staying with us and we would be thrilled to welcome you back! All the best, Christopher Thomas General Manager

10/10 優異

dean

家人同遊
讚好：整潔度和客房舒適度
Will stay here again!
The staff is extremely professional and courteous, and helped us through some initial difficulties. There's a 24-hour CVS on the corner, which is a big plus.
於 2021 年 7 月住了 3 晚
Kate 於 2021年7月19日的回應
Thank you for the great review! We can't wait to have you back with us again soon (with fewer speedbumps, but equally fantastic staff!)

10/10 優異

Jennifer

於 2021 年 6 月住了 1 晚
Kate 於 2021年6月19日的回應
Thank you for the phenomenal rating! We hope to see you next time you're in Philadelphia!

8/10 不錯

真實旅客

讚好：整潔度
不滿：客房舒適度
May stay
We chose Roost as we were staying a few days and I was interested to try the apartment concept. Generally it was fine, great location and we had everything we needed. Staff were very friendly and helpful when asked. A couple of comments - it was unseasonably cold when we stayed and the unit was freezing. We weren't able to keep the AC/heating on at night because it was so loud and was located right by the bedroom so had to warm the apartment up during the day and then hope for the best. I'm not sure how this would be in winter or the height of summer. There are no curtains, just blinds and lots of windows. Also, you are provided with a dishwasher & tablets, but no dishcloth or dishwashing liquid which means you either have to buy some (which we did) or run a practically empty dishwasher. Washing machine also came without any pods or liquid. Lastly, we had an issue with our TV which required the manager to come and reset it. A few basic instructions in the room would have been helpful as we could have done this ourselves with a bit of guidance.
於 2021 年 5 月住了 6 晚
Kate 於 2021年6月21日的回應
Thank you for this feedback! We're always looking for new ways to improve guest experience and reviews like this are a great stepping stone for us! I hope you enjoyed your stay in Philadelphia!