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蘭霍恩謝拉頓巴克斯鄉村酒店的評價

3.5 out of 5
蘭霍恩謝拉頓巴克斯鄉村酒店
400 Oxford Valley Rd, Langhorne, PA

評價

8.2

很好

10 分評分，優異；1001 則評價中有 525 則" "
8 分評分，不錯；1001 則評價中有 223 則" "
6 分評分，一般；1001 則評價中有 111 則" "
4 分評分，欠佳；1001 則評價中有 67 則" "
2 分評分，很差；1001 則評價中有 75 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Erlong

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fair
於 2023 年 8 月住了 1 晚

8/10 不錯

Melissa (Ny)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Good
於 2023 年 8 月住了 1 晚

10/10 優異

Dantong

於 2022 年 8 月住了 1 晚

6/10 一般

jeff (stickney)

讚好：整潔度
於 2024 年 4 月住了 3 晚

10/10 優異

Vanessa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The young lady at the desk was very professional. I don’t remember her name but she had dreads
於 2024 年 4 月住了 1 晚
FOM 於 2024年4月30日的回應
Thank you for sharing your feedback! The agent was Jamie who assisted you. We look forward to seeing you again soon.

10/10 優異

kantharaja

讚好：整潔度、職員與服務、設施服務和住宿狀況
Need Drinking water fountain and laundry Rest of the service is great
於 2024 年 4 月住了 1 晚
FOM 於 2024年4月30日的回應
Thank you for sharing your feedback with us, and we appreciate your business.

10/10 優異

Mary

讚好：整潔度、職員與服務和住宿狀況
Great, except I was not able to work air conditioning to come when needed.
於 2024 年 4 月住了 2 晚
FOM 於 2024年4月16日的回應
Thank you for sharing your experience. I do apologize for the inconvenience with your air conditioner.

10/10 優異

Cephane

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
FOM 於 2024年4月16日的回應
Thank you for staying with us and sharing your feedback!

10/10 優異

Maureen

Na
於 2024 年 4 月住了 1 晚
FOM 於 2024年4月9日的回應
Thank you for your business and feedback.

10/10 優異

d

讚好：整潔度、職員與服務、設施服務和住宿狀況
staff was very helpful!
於 2024 年 2 月住了 3 晚
FOM 於 2024年4月7日的回應
Thank you for sharing your feedback!

4/10 欠佳

Keisha

不滿：整潔度
Lock was broken on door
於 2024 年 3 月住了 1 晚
FOM 於 2024年3月27日的回應
Thank you for sharing your feedback! My apologies for the inconvenience with the lock on the door. Our engineering team has repaired the lock. Thank you for staying with us.

10/10 優異

Edward

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
FOM 於 2024年3月19日的回應
Thank you for your business!

10/10 優異

Jose

讚好：整潔度、職員與服務和住宿狀況
Everything went smooth and room was very clean
於 2024 年 3 月住了 1 晚
FOM 於 2024年3月13日的回應
Thank you for staying with us and sharing your experience.

10/10 優異

Maureen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone was so nice
於 2024 年 3 月住了 1 晚
FOM 於 2024年3月8日的回應
Thank you for sharing your thoughts and staying with us!

10/10 優異

Jimmy

讚好：整潔度、職員與服務和住宿狀況
Excellent hotel
於 2024 年 2 月住了 1 晚
FOM 於 2024年2月27日的回應
Thank you for your feedback and business!

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
FOM 於 2024年2月18日的回應
Thank you for staying with us!

10/10 優異

Amber

讚好：職員與服務和住宿狀況
great stay!
於 2024 年 1 月住了 1 晚
FOM 於 2024年2月18日的回應
Thank you for sharing your experience.

10/10 優異

Autumn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved this hotel! The staff are so friendly and accommodating. We would definitely stay here again.
FOM 於 2024年2月18日的回應
Thank you for staying with us and sharing your experience. We look forward to seeing you again!

2/10 很差

Qarizma

家人同遊, 伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
They charged my CC 3 times for reason and they are telling me i stayed 2 nights when i only stayed for one i told them to check the cameras me checking out they said they got no cameras in the property
於 2024 年 1 月住了 1 晚
FOM 於 2024年2月18日的回應
Thank you for sharing your concerns. We reviewed your concerns and confirmed that you did occupy our facility. My apologies for the misunderstanding.

10/10 優異

Andrea

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff
於 2024 年 1 月住了 1 晚
FOM 於 2024年2月18日的回應
Thank you for staying with us and sharing your feedback!!

10/10 優異

LJ

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sometimes you get more than what you’re paying for
We had a very interesting scenario with my mother back over Thanksgiving while she was staying at the hotel visiting family. The staff, especially Jamie and Charles took amazing care of her well-being. When I ended up moving my mother into care less than two months later, I realize I could stay at the same hotel. Her care facility is right up the street. It’s rare for me to find people that are so caring and go above and beyond but I found that with Jamie and Charles. I will continue to stay here just because I love the staff in the location. Please, they helped very much with my mother’s crisis over Thanksgiving, and that goes a long way. Five stars!
於 2024 年 1 月住了 3 晚
FOM 於 2024年2月1日的回應
Thank you so much for sharing your story with us, and allowing our team to provide you and your family with the exceptional service that we pride ourselves in daily.

8/10 不錯

Mayleni

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
FOM 於 2024年2月1日的回應
Thank you for your business!

10/10 優異

Tamika

於 2023 年 12 月住了 1 晚
FOM 於 2024年2月1日的回應
Thank you for staying with us!

8/10 不錯

Wendy

於 2023 年 12 月住了 2 晚
FOM 於 2024年2月1日的回應
Thank you for providing us with your feedback!

10/10 優異

Daniel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front Desk reception was very kind and welcoming.
於 2023 年 12 月住了 1 晚
FOM 於 2024年2月1日的回應
Thank you so much for staying with us and sharing your thoughts!

8/10 不錯

Kelly

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very professional staff, comfortable beds but no top sheet. The staff in the dining room were especially friendly and enthusiastic to serve (Fran, Denise and Yoshi. We reported a domestic issue with our connecting room and they took our concerns seriously (they even gave us vouchers for a free breakfast buffet). Annoying club music played throughout the whole time even though it was Christmas Time. I also wish the fireplace stayed on rather intermittently but enjoyed the seating area by it nonetheless. The hotel needs some TLC too. Overall we were satisfied.
於 2023 年 12 月住了 2 晚
FOM 於 2024年2月1日的回應
Thank you for sharing your concerns with us! I'm glad that our team was able to make your stay with us as pleasurable as possible. We are undergoing a renovation at the end of this year, and we hope you come back to enjoy our new product.

10/10 優異

Jose

於 2023 年 12 月住了 1 晚
FOM 於 2024年2月1日的回應
Thank you for the feedback!

8/10 不錯

Mollie

於 2023 年 12 月住了 1 晚
FOM 於 2024年2月1日的回應
Thank you for your business!

2/10 很差

Michaela

不滿：整潔度、職員與服務、設施服務和住宿狀況
The woman who checked me in was rude, unattentive, and didnt seem like she could be bothered. Had to ask me three times if I needed 1 key. I wasn't there much because I was in town because my mom way dying. Checked in around 7, left not long after. Came back and couldn't sleep from about 4am till 9am. The door in my room, 208, had holes all over the inside of it, had to be forced shut. It was also coming apart. I took a shower and the mirror looked like the football team just burshed their teeth, and the walkin shower drained into the rest of the bathroom which almost caused me to fall. I decided to end my stay. No one was at the desk to check out, I left my key and left. Not enjoying any part of my stay not only for the person reasons, but because the room felt unsafe and unkept. Would never recommend this location.
於 2023 年 12 月住了 1 晚
FOM 於 2024年2月1日的回應
Thank you for sharing your experience with us. Your concerns have been shared with the leadership team, and we have resolved some of your concerns. We will be undergoing renovation the end of this year, and with that change I hope that you would give us another opportunity in the future!

10/10 優異

Kenneth

於 2023 年 12 月住了 2 晚
FOM 於 2024年2月1日的回應
Thank you for staying with us!

4/10 欠佳

Brandon

商務旅客
不滿：整潔度和設施服務
Friendly bar staff, tina was great. I could see through the frame of my door, so noisy. $20 continental breakfast is a joke. I maybe had an equivelant to a $7 breakfast at a diner. Which wouldbe been fresh made to order.
於 2023 年 12 月住了 4 晚
FOM 於 2024年1月31日的回應
Thank you for sharing your feedback. We offer a full hot buffet for 18, and fresh items to order from our menu.

10/10 優異

Kelly

親子同遊
讚好：職員與服務、設施服務和住宿狀況
Check-in was very easy and the person who checked us in was super helpful. The room was standard but the queen beds seemed to be smaller than usual.
於 2023 年 12 月住了 1 晚
FOM 於 2024年1月31日的回應
Thank you so much for your feedback and business! I'm glad that your stay was enjoyable.

10/10 優異

Laura

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly and professional. Room very clean and comfortable
於 2023 年 11 月住了 4 晚
FOM 於 2023年12月3日的回應
Thank you for your feedback!

4/10 欠佳

Lisa

家人同遊
不滿：設施服務和住宿狀況
TV didn't work, mini fridge didn't work - when I asked front desk to fix they could only move me to another room. Mini fridge in that room didn't work either. So had no way to keep drinks cold. Hot tub/spa was closed. Pool was not lit well in the evening. Lots of things broken or in disrepair. When I asked for an adjustment to my bill for these inconveniences I was told they could not do that. I would not stay here again.
於 2023 年 11 月住了 2 晚
FOM 於 2023年12月3日的回應
Thank you for sharing your thoughts with us. My apologies for the unpleasant experience you encountered during your stay with us. Your concerns have been shared with our department manager, so that we can rectify the situation.

6/10 一般

John

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Curtains in our room were torn. Television operation was terrible. Weak signal and no channel guide, so viewing was virtually impossible.
於 2023 年 11 月住了 2 晚
FOM 於 2023年12月3日的回應
Thank you for sharing your experience with us. My apologies for the unpleasant experience.

10/10 優異

Theresa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Greeted by staff with a friendly smile and professional attention.
於 2023 年 11 月住了 1 晚
FOM 於 2023年11月26日的回應
Thank you for your business and positive feedback.

2/10 很差

RANA

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I stayed there for 4 nights for a business trip that my work had booked for me, and this hotel was a shame to be part of the Sheraton family! It was beyond disturbing to check in and only find out your keys on the 15th floor after a long travel day, do not work. Then when I went back down they gave me a master key which made me feel uncomfortable that they can give any guest a master key to access all rooms instead of walking their lazy self to open the door for me. Once I got into my room, I discovered the charger and only plug didn’t work. The bathroom sick doesn’t drain and to top it all off, while having my dinner a nasty roach was crowding on my desk and all over my belongings!!!! This hotel is infested in bugs as some of my trip partners experienced the same thing . But when I reported it to management, all they can do is move me to another room like I was going to feel any better sleeping then! I asked to speak to the manager and they took my information claiming she was off sick. They then promised that she would call me as they took my information, yet NO ONE CALLED!!! The PA public health department really needs to go really check this location out as it’s hard to believe that these kind of things are happen in a 3.5 star hotel! This was worse than a motel experience. I couldn’t sleep all night as I continued to check the walls, counter and under my blanket for bugs!! Never again will I stay at a Sheraton hotel again!
於 2023 年 11 月住了 4 晚
FOM 於 2023年11月26日的回應
Thank you for sharing your experience. My sincere apologies for the unpleasant experience you encountered during your stay with us.

2/10 很差

Vasyl

於 2023 年 11 月住了 2 晚
FOM 於 2023年11月26日的回應
Thank you for staying with us.

10/10 優異

Bobbi-Lynn

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
FOM 於 2023年11月26日的回應
Thank you for the perfect score!!

4/10 欠佳

Jason

讚好：客房舒適度
不滿：整潔度和職員與服務
Front Desk Needs Retraining!
Perhaps its the working etiquettes of the front desk staff rushing you through the check-in process or not responding to your calls when calling the front desk during your stay so they may return to their personal cell phones. No warm professionalism, just attitude returned back when interacting. I had to change my first room 416 due to its very dirty chalky viewable exterior windows and later during the stay being ignored my late night calls to kindly ask security or front desk to inform them about very noisy ignorant inconsiderate loud guests from partying on the same floor that I was on. No answer when calling multiple times. Had to go down myself to the front desk frustrated after midnight to find once again another front desk staff member sitting there playing with his personal cell phone. Problem did get corrected but learned the same partying guests were chased from the front lobby to go to their rooms. That is just great! Thank you for the well-trained front desk staff at this hotel! And, this is a Sheraton? You would think differently from this experience!
於 2023 年 10 月住了 3 晚
FOM 於 2023年11月26日的回應
Thank you for sharing your experience with us. Your concerns have been addressed with the department manager, and this was made a teachable moment for staff.

10/10 優異

robert

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
business travel super clean perfect bar perfect bar HOURS just stay here folks not red roof
於 2023 年 10 月住了 1 晚
FOM 於 2023年11月26日的回應
Thank you for the perfect score and gracious feedback.

10/10 優異

Donna

讚好：設施服務
The he front desk as very kind and helpful.
於 2023 年 10 月住了 1 晚
FOM 於 2023年11月26日的回應
Thank you for acknowledging our customer service.

10/10 優異

Mia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was well accommodating for our needs.The beds were soft and wonderful and the pillows like sleeping on clouds on the real and the breakfast buffet well worth the $18 person.
於 2023 年 10 月住了 2 晚
FOM 於 2023年11月26日的回應
We appreciate your business and detailed feedback!

8/10 不錯

Allane Isabelle

讚好：整潔度和職員與服務
It’s better hotel than the hotels in the area
於 2023 年 10 月住了 1 晚
FOM 於 2023年11月26日的回應
Thank you so much for sharing your thoughts.

10/10 優異

Ossierra

於 2023 年 10 月住了 1 晚
FOM 於 2023年11月26日的回應
Thank you for your business and feedback!

2/10 很差

Brian

於 2023 年 9 月住了 3 晚
FOM 於 2023年11月26日的回應
Thank you for staying with us.

6/10 一般

Rachele

於 2023 年 10 月住了 1 晚
FOM 於 2023年11月26日的回應
Thank you for staying with us.

10/10 優異

Sebastian

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Great services and front desk reception very friendly and professional
於 2023 年 9 月住了 1 晚
FOM 於 2023年11月26日的回應
Thank you so much for the 10!

8/10 不錯

Matthew

於 2023 年 9 月住了 1 晚
FOM 於 2023年11月26日的回應
Thank you for staying with us.

6/10 一般

Saphire

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The hotel is dated. My only complaint was the noise at 3am from next door.
於 2023 年 9 月住了 1 晚
FOM 於 2023年11月26日的回應
Thank you for sharing your feedback. My sincere apologies about the noise.