公寓, 1 間臥室 | 私人廚房 | 大型雪櫃/冰箱、微波爐、焗爐、爐具

海德松德爾的評價

3.5 out of 5
海德松德爾
325 North 13th Street, Philadelphia, PA

評價

8.4

很好

10 分評分,優異;303 則評價中有 173 則" "
8 分評分,不錯;303 則評價中有 60 則" "
6 分評分,一般;303 則評價中有 27 則" "
4 分評分,欠佳;303 則評價中有 22 則" "
2 分評分,很差;303 則評價中有 21 則" "

9.0/10 

整潔度

7.8/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

jun

讚好:整潔度和住宿狀況
於 2023 年 8 月住了 2 晚

10/10 優異

Irene

讚好:整潔度和住宿狀況
This was a great place to stay with a great price. I really enjoyed the property and the amenities.
於 2024 年 4 月住了 4 晚

10/10 優異

Kari (Huntingdon)

多人同遊
讚好:整潔度和住宿狀況
Loved the stay & the property itself, location could’ve been better as there was multiple homeless sleeping/sitting directly outside the door & on the rest of the block. also there was trash all along the street/sidewalks and minimal parking. If you’re super concerned about safety this location probably isn’t the best, but if you know what to expect while staying in philly this is a great stay.
於 2024 年 4 月住了 2 晚

10/10 優異

Amanda

讚好:整潔度和住宿狀況
My daughter and I stayed here 3 nights and we did not want to leave. So comfortable. It definitely felt like your own apartment. Loved having the dishwasher and in room laundry facilities. Walked from our room all over the city during daytime and later nighttime hours. We felt completely safe. We would definetely recommend staying here and I would love to stay at another Sonder property after our first experience staying at the Heid.
於 2024 年 4 月住了 3 晚

10/10 優異

Thomas

讚好:整潔度、設施服務和住宿狀況
Wonderful loft apartment aesthetic, convenient location, great amenities
於 2024 年 4 月住了 4 晚

2/10 很差

Ahmad

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 3 晚
Sonder 於 2024年4月19日的回應
Hi Ahmad, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 優異

Remond

家人同遊, 伴侶同遊
讚好:整潔度、設施服務和住宿狀況
This place is beautiful and in the heart of everything. Perfect spot
於 2024 年 2 月住了 4 晚

10/10 優異

Martin

讚好:整潔度和住宿狀況
Great clean apartment. We enjoyed it very much
於 2024 年 3 月住了 2 晚

10/10 優異

Alex

讚好:整潔度和住宿狀況
The bed was to close to the floor.
於 2024 年 3 月住了 4 晚

10/10 優異

Stephane

商務旅客
讚好:整潔度和住宿狀況
Near the convention center
於 2024 年 3 月住了 7 晚

8/10 不錯

Charles

家人同遊
讚好:整潔度、設施服務和住宿狀況
Overall it is a nice place to stay when visiting Philadelphia. A little inconvenient to have to use the service elevator for all 4 days of the visit since the main elevator was in need of repair. Parking is what it is, but be nice if the place partnered with a garage for a flat rate and safer environment when parking at night. Units are great! Nothing fancy, but comfortable and clean. Only suggestion, add ceiling fans to the bedrooms for better air circulation.
於 2024 年 2 月住了 3 晚

6/10 一般

Vernell

伴侶同遊
讚好:住宿狀況
不滿:整潔度
The bathroom sink was clogged and the toilet I had to use a plunger 😡 The kitchen sink had low drainage also!!!😡 Plumbing sucks literally! But I will say The apartment/studio is updated clean and modern. I requested more towels I got no response And the main elevator was out of order
於 2024 年 2 月住了 2 晚
Sonder 於 2024年3月7日的回應
Hi Vernell, your honest feedback is important to us. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues you encountered with the plumbing and the lack of response regarding your towel request. Ensuring that our guests have a comfortable and hassle-free stay is of utmost importance to us. Had we known, our team would've been happy to fix the clogs. You can always reach us through our app, call, text, or email 24/7 for help during your stay. We hope to have the opportunity to make it up to you if you choose to stay with us again.

10/10 優異

Kpelyn

親子同遊
讚好:整潔度、設施服務和住宿狀況
Great stay love the Sonder the Heid such a beautiful furniture luxury apartment

10/10 優異

Teome

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
I liked everything
於 2024 年 1 月住了 3 晚

8/10 不錯

Jhanea

家人同遊, 商務旅客
讚好:整潔度
Decent stay
Overall it was an okay stay. I appreciated the complimentary air plugs because we could hear the adjacent neighbors during our whole stay (I don’t think they ever turned their TV off). Although the heat in the bedroom worked well it was hard to keep the room warm because the draft from the window/brick wall made one side of the bed very cold (drapery could help with that) and without an area rug the concrete floor was freezing. The bed wasn’t very comfortable, the pillows were thin and the bed linens didn’t fit the mattress - and if we didn’t stay for 4 nights this would’ve been less of an issue. We chose this option because of the kitchen and in-unit laundry as we were traveling with our 19 month old, and it was in walking distance to the events we were attending for the weekend. Definitely appreciated that there was always someone at the first floor desk.
於 2024 年 1 月住了 4 晚

10/10 優異

Na'

讚好:整潔度、設施服務和住宿狀況
It was a 10/10 I will be coming back soon
於 2024 年 1 月住了 4 晚

2/10 很差

真實旅客

讚好:整潔度
不滿:客房舒適度
I didn’t stay as I felt uncomfortable at the hotel. I didn’t feel safe so I left. I’d like a full refund as I didn’t stay at all.
於 2024 年 1 月住了 2 晚
Sonder 於 2024年2月8日的回應
Your feedback is important to us. Safety and security are some of our top priorities, and we apologize for any issues you may have encountered. We'd like to hear more about what we could have done better. Please reach out to our support team at any time. We hope to speak with you soon.

10/10 優異

Najah

讚好:整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Shenika

於 2024 年 1 月住了 4 晚

8/10 不錯

Ameena Sherie

讚好:整潔度
I had a very pleasant stay at this location. Original room I was booked in had leaks but, notified staff and they moved me right away to another room. Overall property. Very nice people very attentive.
於 2024 年 1 月住了 5 晚

10/10 優異

Kpelyn (Charlotte)

讚好:整潔度和住宿狀況
於 2024 年 1 月住了 5 晚

10/10 優異

Patrick

家人同遊
讚好:整潔度、設施服務和住宿狀況
Loved the property. Nicely furnished with large old factory windows and a lovely view. The kitchen and bathroom were well-appointed. Nice products in the bathroom. Everything you could need- washer/dryer, etc. I would definitely stay here again.
於 2023 年 12 月住了 3 晚

10/10 優異

Forrest

親子同遊
讚好:設施服務和住宿狀況
This place was surprisingly impressive. I highly recommend this place for a family to stay. The loft vibe was dope. We were a family of 6, and had lots of space in the two bedroom.

10/10 優異

Danilo

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Sonder the Heid is awesome. The place is extremely clean and has full equiped modern facilities. The kitchen has all you need and even more. Very cozy bedroom and perfect bathroom. Our room even had a Record player to complete the experience and the hype vibe. A must stay,
於 2023 年 12 月住了 6 晚

8/10 不錯

ChiHyung (Norton)

家人同遊, 商務旅客
讚好:設施服務和住宿狀況
Apartment was great, in a great location, sufficiently equipped. BUT it had been advertised as "deluxe" with a king bed, but we got a queen bed at best. The apartment reeked of weed and it took us 2 days of venting to get rid of the worst smell. Floor was quite dirty and sticky all around. Fitted bed sheet did not fit the mattress and was left covering only half of the bed. Overall, it was enjoyable. One word about parking: there seems to be lots of free parking a few blocks down (away from city center), the trick is to find the right time frame and be willing to walk a bit back.
於 2023 年 12 月住了 4 晚

10/10 優異

Ana

於 2023 年 12 月住了 10 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度和客房舒適度
Excellent. Highly recommend
Excellent. Easy access. Within walking distance to most things in the city
於 2023 年 12 月住了 3 晚

6/10 一般

Miracle

家人同遊
不滿:設施服務
The hotel was really cute. Loved all the windows and views but the second bedroom really seemed like an afterthought and the bed was not nearly as comfortable. 2 of the 5 nights of our stay we had incredibley noisy neighbors. The first night I went over myself and the second night (it was different people) is was clearly a party and although before the quiet hours I could not longer take the screaming coming from next door so I went down to security and they dealt with it. There was 10 people in that room and it was so loud I couldn’t hear the tv.
於 2023 年 12 月住了 5 晚
Sonder 於 2024年1月9日的回應
Hi Miracle, we're glad you enjoyed the overall aesthetics and views of our hotel. However, we're truly sorry for the inconvenience caused by the discomfort in the second bedroom and the disturbance from noisy neighbors during your stay. Your feedback is crucial, and we're working on measures to ensure a more peaceful environment for all guests. We appreciate your patience and hope for another chance to provide a better experience.

6/10 一般

Elizabeth

商務旅客
讚好:整潔度
不滿:客房舒適度
Uncomfortable mattress
Really cool place close to downtown - clean, safe, and quiet. Unfortunately the mattress was pretty uncomfortable, so I didn’t sleep great. Otherwise it would have been 5 stars!
於 2023 年 12 月住了 7 晚

2/10 很差

Monique

於 2023 年 12 月住了 1 晚
Sonder 於 2024年1月9日的回應
Hi Monique, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

4/10 欠佳

Jonathan

讚好:整潔度
不滿:住宿狀況
於 2023 年 11 月住了 4 晚
Sonder 於 2024年1月9日的回應
Hi Jonathan, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

6/10 一般

Dmitriy

讚好:整潔度和住宿狀況
於 2023 年 11 月住了 3 晚
Sonder 於 2024年1月9日的回應
Hi Dmitriy, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

4/10 欠佳

Reagan

多人同遊
不滿:整潔度、設施服務和住宿狀況
Bed frame broken, pull out couch broken, mold on shower head
於 2023 年 11 月住了 3 晚
Sonder 於 2023年12月8日的回應
Hi Reagan, thank you for your honest feedback. We're incredibly sorry for the broken furniture and shower head. We'll review this space with our team to ensure these issues are fixed. We hope to have the opportunity to host you again and show you a better experience.

10/10 優異

Michael

於 2023 年 11 月住了 3 晚

10/10 優異

Josephine C.

家人同遊
讚好:整潔度和住宿狀況
Love that there is staff at the front entrance, staff is polite and helpful.
於 2023 年 11 月住了 4 晚

6/10 一般

Delphine

於 2023 年 11 月住了 4 晚
Sonder 於 2023年12月8日的回應
Hi Delphine, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 優異

Brian

商務旅客
讚好:整潔度和住宿狀況
I had a good stay at this property. However, it could have been horrendous. The walls seem to be paper thin and the potential for a very noisy stay is real. I was curious as to why they placed ear plugs beside the bed, until I realized that I could hear every creak and cough from the units around me. Could use some more art on the walls.
於 2023 年 11 月住了 4 晚

2/10 很差

michael

不滿:設施服務
於 2023 年 11 月住了 4 晚
Sonder 於 2023年12月8日的回應
Hi Michael, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 一般

Ahmed

商務旅客
於 2023 年 11 月住了 6 晚
Sonder 於 2023年12月8日的回應
Hi Ahmed, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 優異

Navid

於 2023 年 11 月住了 4 晚

10/10 優異

Julie

讚好:整潔度和住宿狀況
I loved staying at this space. It was so open and light and beautiful. Could have used a quick coat of white paint, as the walls were a bit worn, but overall I was delighted.
於 2023 年 11 月住了 5 晚

6/10 一般

Jason

於 2023 年 10 月住了 6 晚
Sonder 於 2023年12月8日的回應
Hi Jason, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 優異

Kaitlin

讚好:整潔度和住宿狀況
於 2023 年 11 月住了 3 晚

10/10 優異

Terrell

於 2023 年 10 月住了 2 晚

10/10 優異

MARK

於 2023 年 10 月住了 4 晚

10/10 優異

Mengying

家人同遊
讚好:整潔度、設施服務和住宿狀況
its a nice place for a long stay in Philly
於 2023 年 10 月住了 4 晚

8/10 不錯

Anna

家人同遊
讚好:整潔度和客房舒適度
於 2023 年 10 月住了 3 晚

6/10 一般

Asaf

於 2023 年 10 月住了 3 晚
Sonder 於 2023年11月7日的回應
Hi Asaf, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 優異

Carole

於 2023 年 10 月住了 2 晚

10/10 優異

Kayla

於 2023 年 10 月住了 3 晚