外觀

普魯士國王艾洛伊 - 希爾頓逸林酒店的評價

4 out of 5
普魯士國王艾洛伊 - 希爾頓逸林酒店
301 W Dekalb Pike, King of Prussia, PA

評價

8.2

很好

10 分評分,優異;1007 則評價中有 474 則" "
8 分評分,不錯;1007 則評價中有 274 則" "
6 分評分,一般;1007 則評價中有 133 則" "
4 分評分,欠佳;1007 則評價中有 74 則" "
2 分評分,很差;1007 則評價中有 52 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Sherri

讚好:整潔度和職員與服務
於 2024 年 4 月住了 1 晚

10/10 優異

Theodore (Fairfax)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good overall suburban hotel. Only one thing I will ding them on - 8 am housekeeping knock. Seriously??? Most people aren’t up. I was but dumbfounded by such an early interruption.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月28日的回應
Dear Theodore, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, service, and location. My apologies regarding the early housekeeping interruption; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Michael O'Donoghue, GM

10/10 優異

Katherine

讚好:整潔度、職員與服務和住宿狀況
Great place
於 2024 年 4 月住了 1 晚
GM 於 2024年4月25日的回應
Dear Katherine, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael O'Donoghue, GM

6/10 一般

Phalone

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
GM 於 2024年4月25日的回應
Dear Phalone, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Michael O'Donoghue, GM

10/10 優異

WILLIAM

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Veronica

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel had a lovely stay
於 2024 年 4 月住了 2 晚
GM 於 2024年4月20日的回應
Dear Veronica, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again soon. Best, Michael O'Donoghue, GM

6/10 一般

Keith

讚好:整潔度和職員與服務
This is a great hotel but I really wish it had a restaurant that was open on the weekends.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月20日的回應
Dear Keith, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to seeing you again. Sincerely, Michael O'Donoghue, GM

10/10 優異

Gaia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff, clean, great gym
於 2024 年 4 月住了 1 晚
GM 於 2024年4月20日的回應
Dear Gaia, Best, Thank you for sharing your feedback on your experience. We're pleased to hear that our clean hotel, friendly staff, and amazing gym made for an enjoyable stay. Please plan to revisit us the next time you travel to the area. Michael O'Donoghue, GM

10/10 優異

Doris

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

8/10 不錯

Nya

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Staff very accommodating and helpful
於 2024 年 4 月住了 1 晚
GM 於 2024年4月15日的回應
Dear Nya, It is always a pleasure to hear that we have earned your recommendation. Thank you for recognizing the entire staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Michael O'Donoghue, GM

10/10 優異

Georgia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Jeffrey (west hartford)

家人同遊
讚好:整潔度、設施服務和住宿狀況
clean
於 2024 年 3 月住了 2 晚
GM 於 2024年4月6日的回應
Dear Jeffrey, Thanks for letting us know you enjoyed the cleanliness of our hotel. We appreciate your patronage and hope to see you again soon! Best, Michael O'Donoghue, GM

8/10 不錯

Angela

家人同遊
讚好:整潔度、職員與服務和住宿狀況
I always enjoy the Alloy. It is in a great location, very convenient. I would appreciate working ice machines on all floors. Otherwise, no problems whatsoever. I’ll stay again the next time I am in the area.
於 2024 年 3 月住了 2 晚
GM 於 2024年3月27日的回應
Dear Angela, We love hearing customers say they are return guests who will stay with us again! Thank you for your feedback and for pointing out some areas for improvement. We strive to be the best hotel in King of Prussia, and our guests help us achieve that goal by sharing their thoughts about The Alloy. Please find a reason to visit again soon. Best, Michael O'Donoghue, GM

10/10 優異

SAMON

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property
於 2024 年 3 月住了 3 晚
GM 於 2024年3月27日的回應
Dear SAMON, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Michael O'Donoghue, GM

10/10 優異

Geary

Great location.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月25日的回應
Dear Geary, Thank you so much for staying with us and acknowledging The Alloy's fantastic location. We appreciate you sharing your top-notch experience here, and we hope to see you again soon. Best, Michael O'Donoghue, GM

8/10 不錯

Elisa

於 2024 年 3 月住了 1 晚
GM 於 2024年3月13日的回應
Dear Elisa, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Michael O'Donoghue, GM

10/10 優異

Alyssa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

4/10 欠佳

Daniel

不滿:職員與服務
於 2024 年 3 月住了 2 晚
GM 於 2024年3月4日的回應
Dear Daniel, We assess all reviews to ensure we provide the highest quality of service, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Michael O'Donoghue, GM

2/10 很差

Renee (Ashburn)

讚好:整潔度和住宿狀況
於 2024 年 2 月住了 2 晚
FD Lead Supervisor 於 2024年2月21日的回應
Hi Renee,Thank you for taking the time to leave us your feedback, we value this information and do use it to improve our overall service. I am so sorry that your expectations were not met during your stay. I will be sure to speak with the appropriate departments to look into the circumstances surrounding your experience and ensure that our relationship can be reconciled. I do hope that you will give us another chance in the future to improve upon this stay as I know we are more than capable of providing you a better experience. If you can share any additional information about your stay or if you would like to speak directly with management, we would be happy to assist; please give us a call.

10/10 優異

Jessica

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
FD Lead Supervisor 於 2024年2月21日的回應
Hi Jessica,Thank you so much for the outstanding review, we really appreciate it! I am happy to hear that you enjoyed your stay & we look forward to hosting you again.

8/10 不錯

Daniel

讚好:整潔度、職員與服務和住宿狀況
Nice hotel limited amenities. Would be nice to have some sort of complimentary breakfast
於 2024 年 1 月住了 1 晚
GM 於 2024年2月16日的回應
Dear Daniel, Thank you for your generous rating and your helpful feedback. We want to ensure that we do the best job we can for you and all of our guests, so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back for an even better stay next time. Best, Michael O'Donoghue, GM

8/10 不錯

Justine

讚好:整潔度、職員與服務和住宿狀況
The hot water in the shower didn't work. Told front desk when I was leaving.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月14日的回應
Dear Justine, We are happy you enjoyed the hotel overall. I am sorry that one aspect of your stay, the lack of hot water in your shower, didn't measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon for a flawless experience. Best, Michael O'Donoghue, GM

8/10 不錯

VINCENT

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms were nice but poor lighting
於 2024 年 2 月住了 1 晚
GM 於 2024年2月11日的回應
Dear VINCENT, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Sincerely, Michael O'Donoghue GM

2/10 很差

Kaleem

讚好:職員與服務、設施服務和住宿狀況
When I got in room I noticed my bedding had stains on it I reported it and they gave me a mattress pad sheet instead a quilt I called back they gave me a thin blanket I was frustrated and turned heat up because I was tired I knew they would take their time bringing the right item
於 2024 年 1 月住了 1 晚
GM 於 2024年1月29日的回應
Dear Kaleem, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail in both preparation and follow-up. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Michael O'Donoghue, GM

10/10 優異

Andrew

Awesome
於 2024 年 1 月住了 2 晚
GM 於 2024年1月29日的回應
Dear Andrew, I'm glad that all aspects of your stay exceeded your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Michael O'Donoghue, GM

10/10 優異

Serena

讚好:整潔度、職員與服務、設施服務和住宿狀況
Bed was comfortable. Clean room.
於 2024 年 1 月住了 2 晚
GM 於 2024年1月27日的回應
Dear Serena,We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our accommodations clean and comfortable. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.Best,Michael O'DonoghueGeneral Manager

4/10 欠佳

真實旅客

家人同遊
讚好:客房舒適度
不滿:整潔度
So dusty and lots of children running up and down the halls
於 2024 年 1 月住了 2 晚
GM 於 2024年1月22日的回應
Dear Anonymous, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some things that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go as planned. We hope to have the opportunity to redeem ourselves to you on a future visit. Sincerely, Michael O'Donoghue, GM

10/10 優異

crystal

讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is near restaurants and shops.
於 2024 年 1 月住了 2 晚
Kennedi 於 2024年1月21日的回應
Crystal, Thank you so much for your feedback, we do greatly appreciate it. We hope to see you again in the near future.

4/10 欠佳

Robin

讚好:整潔度
Room was clean . Unfortunately a large group of kid’s hockey teams were in the hotel as well . Trust me I know they are kids and they are loud and run around. Boys will be boys. I just wish that they had had them on their own floors. Was woken up by them . If I had known that was the only choice to stay there with them on the floor, I probably would’ve picked another hotel.
於 2024 年 1 月住了 1 晚
Kennedi 於 2024年1月18日的回應
Thank you kindly for your feedback. We do apologize for the experience you've had with us this past weekend. Unfortunately, due to our availability we didn't have a choice but to spread everyone out, but usually they are all of the same floor to prevent from disrupting our other guests. We look forward to seeing you in the near future.

8/10 不錯

Laura

於 2023 年 12 月住了 3 晚
GM 於 2024年2月8日的回應
Dear Laura, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Michael O'Donoghue, GM

8/10 不錯

Steven

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The junior suite was very comfortable, with a living room area including a sofa and large screen TV, an in-between area with a coffee maker and small refrigerator across from a nice bathroom, and a bedroom with a king size bed, desk, and TV. However the sliding doors on the bathroom did not operate smoothly. The hotel restaurant staff was very friendly, the service was good, and the food was excellent, although the menu was limited.
於 2024 年 1 月住了 2 晚
GM 於 2024年1月10日的回應
Dear Steven, Thank you for taking the time to share your review with other travelers and us. I'm pleased you enjoyed our comfortable accommodations and friendly service while in town. I appreciate your comments about the bathroom door in your room, and I have taken note of that. There is no better compliment than a return visit, so we hope to see you again soon. Best, Michael O'Donoghue, GM

10/10 優異

Shannon

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Kennedi 於 2024年1月18日的回應
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 優異

Chris

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
GM 於 2024年1月10日的回應
Dear Chris, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Michael O'Donoghue, GM

10/10 優異

Tracy

讚好:整潔度和設施服務
於 2024 年 1 月住了 2 晚
Kennedi 於 2024年1月18日的回應
Thank you kindly for your feedback. We look forward to seeing you in the near future.

8/10 不錯

Karen

於 2023 年 12 月住了 1 晚
Kennedi 於 2024年1月18日的回應
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 優異

Hasan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Kennedi 於 2024年1月18日的回應
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 優異

saaiba

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great customer service!
於 2024 年 1 月住了 1 晚
GM 於 2024年1月9日的回應
Dear saaiba, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Michael O'Donoghue, GM

8/10 不錯

Ijiah

於 2023 年 12 月住了 3 晚
FD Lead Supervisor 於 2024年2月21日的回應
Hi Ijiah, Thank you so much for your positive review. We recognize that there is always room for improvement when it comes to guest experience. If you have the opportunity, please don't hesitate to book your next stay with us so that we can follow through on earning the 5-star review!

10/10 優異

Jennifer

多人同遊
於 2023 年 12 月住了 1 晚
ken 於 2024年1月18日的回應
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 優異

Jason

讚好:整潔度、職員與服務和住宿狀況
The Man @ the front desk was awesome!!
於 2023 年 12 月住了 1 晚
GM 於 2024年1月9日的回應
Dear Jason, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Michael O'Donoghue, GM

6/10 一般

真實旅客

不滿:住宿狀況
Shower door leaked. Air vent in bathroom very dusty. Flashing lights on wall when lights out, very distracting.
於 2023 年 12 月住了 5 晚
GM 於 2024年1月9日的回應
Dear Traveler, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback, and we're very sorry for the maintenance issues with your room. We will take your comments into consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Michael O'Donoghue, GM

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
GM 於 2024年1月10日的回應
Dear David, Thank you for sharing the incredible rating of your experience, and please revisit us. Best, Michael O'Donoghue, GM

10/10 優異

Darnell

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great organization
於 2023 年 12 月住了 1 晚
GM 於 2024年1月1日的回應
Dear Darnell, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Michael O'Donoghue, GM

8/10 不錯

Deric

讚好:職員與服務和住宿狀況
Will be back
於 2023 年 12 月住了 2 晚
GM 於 2024年1月1日的回應
Dear Deric, We strive to provide our guests with exceptional service that keeps them returning to The Alloy, so it is great to hear you will be back. I appreciate your support! Best, Michael O'Donoghue, GM

10/10 優異

james

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Kennedi 於 2023年12月27日的回應
Thank you for your feedback, we hope to see you again in the near future. Enjoy you day and have a happy new year.

10/10 優異

Brenda

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved this hotel. Staff was very friendly and accommodating. I used to stay at another hotel in the area, but this will be my new home when traveling for business.
於 2023 年 12 月住了 5 晚
Kennedi 於 2023年12月26日的回應
Thank you for your feedback, have a happy holidays!! We hope to see you back soon.

10/10 優異

Qasim

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Kennedi 於 2023年12月27日的回應
Thank you so much for your feedback. Have a Happy New Year and we hope to see you back soon.

6/10 一般

James

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I just wished there was a microwave. We hardly eat out, so we go to the grocery stores to buy food, and some of the food we bought needed to be microwaved, and we had none. I've stayed at motels which had microwaves, I think it was a disgrace that a 5 start hotel did not have one.
於 2023 年 12 月住了 3 晚
GM 於 2023年12月26日的回應
Dear James, Thank you for sharing your feedback with us. We always strive to provide the best possible experience for our guests, and your suggestions for improvement are valuable to us. We are grateful for your decision to choose our hotel, and we hope to have the opportunity to welcome you back for a better stay in the future. Sincerely, Michael O'Donoghue, GM

8/10 不錯

Catherine

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
This is my second time staying at the Alloy. I enjoy the location and the staff is nice. My room this time was very quiet.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月22日的回應
Dear Catherine, As a returning guest, we want to express our gratitude to you on behalf of our entire staff. Thank you very much for choosing us again and for sharing your positive feedback about your stay. We are thrilled to be your preferred hotel in King of Prussia and eagerly await your next visit. Best, Michael O'Donoghue General Manager

10/10 優異

Debra

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Kennedi 於 2023年12月19日的回應
Thank you so much for your feedback. Please have a safe holidays and happy new year. We look forward to seeing you in the near future.