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里滕豪斯酒店的評價

5 out of 5
里滕豪斯酒店
210 W Rittenhouse Sq, Philadelphia, PA

評價

9.6

完美

10 分評分，優異；621 則評價中有 517 則" "
8 分評分，不錯；621 則評價中有 66 則" "
6 分評分，一般；621 則評價中有 19 則" "
4 分評分，欠佳；621 則評價中有 11 則" "
2 分評分，很差；621 則評價中有 8 則" "

9.6/10 

整潔度

9.8/10 

職員與服務

9.6/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Wenhsuan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 2 晚
Hunyeh Hoghooghi, Front Desk Manager 於 2018年10月5日的回應
Thank you for sharing your feedback with us! We are looking forward to your next visit to Philadelphia.

10/10 優異

Ariel

家人同遊
讚好：整潔度、職員與服務和住宿狀況
CoCo and Victor are exemplary professionals — stellar service throughout our stay! Dinner at Lacroix Restaurant was simply amazing. Five stars!!!
於 2024 年 5 月住了 1 晚

6/10 一般

Patricia

伴侶同遊
The hotel is old. The heat/AC system in our suite was so noisy we had to leave it turned off. The layout of the room was old. The mattress wasn’t great. There was no elevator security, like having to scan a hotel key before going upstairs, and no one at the hotel entrance really paid attention to who was coming in, so I didn’t feel safe sometimes. They charged $70/day for overnight parking, a total ripoff. The restaurants are good, but I wouldn’t stay here again.
於 2024 年 4 月住了 2 晚
R Archambault 於 2024年4月29日的回應
Thank you Patricia for your thoughtful review. The safety and well being of everyone in our hotel is of the utmost importance to us. We take your comments very much to heart and will certainly address the condition issues that you noted immediately. We sincerely hope that you do return to the Rittenhouse when your travels bring you back to Philadelphia.

10/10 優異

shannon (Colbert)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing hospitality and location
於 2024 年 3 月住了 3 晚
R Archambault 於 2024年4月22日的回應
Thank you so much Shannon!

10/10 優異

Gloriana (Palmyra)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
R Archambault 於 2024年4月15日的回應
Thank you Gloriana!

10/10 優異

Carlos (miami)

讚好：整潔度和職員與服務
於 2024 年 4 月住了 2 晚

10/10 優異

Margaret

讚好：整潔度、職員與服務和住宿狀況
Excellent hotel
於 2024 年 3 月住了 2 晚
R Archambault 於 2024年4月22日的回應
Thank you Margaret!

10/10 優異

Dalia (Chicago)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a luxury, classic hotel that feels old money and fancy. You’re paying for that. Nice size rooms, excellent service. Parking is way too pricey, and wish the lobby library bar had a dimmer setting with more seating, especially in the later evening for a night cap. Really liked it and would recommend it for anyone trying to feel pampered.
於 2024 年 3 月住了 1 晚
R Archambault 於 2024年4月5日的回應
Thank you Dalia! We truly appreciate your thoughtful review of teh Rittenhouse. Your comment on the lighting is well taken and we have electricians coming out next week to help us to program lower settings in and outside teh Library Bar.

10/10 優異

Sharon (Glen Ellyn)

於 2024 年 3 月住了 1 晚
R Archambault 於 2024年4月22日的回應
Thank you Sharon, we appreciate your rating!

10/10 優異

Jason

於 2024 年 3 月住了 1 晚
R Archambault 於 2024年4月22日的回應
Thank you Jason!

10/10 優異

Kathryn (Blue Bell)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious and comfortable room with a lovely view of Rittenhouse Square. Attentive staff. Great bar area
於 2024 年 3 月住了 1 晚
R Archambault 於 2024年3月18日的回應
Thank you for joining Us Kathryn! We hope to see you agarin soon.

10/10 優異

Barbara

於 2024 年 3 月住了 4 晚
R Archambault 於 2024年4月2日的回應
Thank you Barbara! We appreciate your Five Star rating!

10/10 優異

Danielle

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly, attentive staff. Super hot sauna. Great restaurants and desserts.
於 2024 年 3 月住了 1 晚
R Archambault 於 2024年3月12日的回應
Thank you for joining us Danielle! We are thankful for your rating and review of The Rittenhouse- I will be sure to share it with our pastry chef and her team!

10/10 優異

Barbara

家人同遊
讚好：整潔度、設施服務和住宿狀況
The staff here is remarkable. They are everything a hotel of the caliber of The Rittenhouse would want and more! Thank you for a wonderful stay.
於 2024 年 3 月住了 2 晚
R Archambault 於 2024年3月11日的回應
Thank you Barbara! I look forward to sharing your comments with the team. We hope to see you again the next time you visit Philadelphia!

10/10 優異

Melissa

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚
R Archambault 於 2024年4月2日的回應
Thank you Melissa!

10/10 優異

Kevin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly and property was very clean.
於 2024 年 3 月住了 1 晚
R Archambault 於 2024年3月4日的回應
Thank you so much Kevin for staying with us. We are proud to be your home here in Philly and appreciate you taking the time to rate and review The Rittenhouse!

10/10 優異

Gina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
R Archambault 於 2024年2月27日的回應
Thank you Gina! We are grateful to have you as our loyal guest and to receive your highest rating.

10/10 優異

Alison

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 2 晚
R Archambault 於 2024年4月2日的回應
Thank you Alison!

10/10 優異

Randi

於 2024 年 2 月住了 2 晚
R Archambault 於 2024年4月2日的回應
Thank you Randi!

8/10 不錯

Roy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property!
於 2024 年 2 月住了 2 晚
R Archambault 於 2024年2月21日的回應
Thank you Roy! We hope to earn your highest rating on your next visit to The Rittenhouse.

10/10 優異

William

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect stay Staff were very friendly
於 2024 年 2 月住了 1 晚
R Archambault 於 2024年2月12日的回應
Thank you William! We truly appreciate your highest rating and thoughtful comment regarding our team.

8/10 不錯

Spiro

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
R Archambault 於 2024年4月2日的回應
Thank you for joining us Spiro! Please let us know how we may earn your highest rating on future visits.

10/10 優異

Katherine

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚
R Archambault 於 2024年4月2日的回應
Thank you Katherine!

10/10 優異

Khidir (Ridgewood)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location in a traditional property. Very nice staff.
於 2024 年 1 月住了 2 晚
R Archambault 於 2024年2月2日的回應
Thank you Khidir, we truly appreciate your highest rating and comments!

10/10 優異

john

讚好：整潔度、職員與服務、設施服務和住宿狀況
It does not get any better. This is a destinations say. I have stayed in hundreds of hotels over my career, and this one is the best.
於 2024 年 1 月住了 2 晚
R Archambault 於 2024年1月29日的回應
Thank you John! We appreciate your highest rating for The Rittenhouse!

8/10 不錯

Rosanna

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Arrived early but room was not ready until close to 6pm (3 hours after check in ) . We had dinner reservations at 645 pm and after having been out all day, we wanted to shower and have down time.. but that didn’t happen. The front desk staff and management went above and beyond in making it up to our group - by adding some additional perks and extending check out. Room magnificent and view of park was amazing! Amazing breakfast at LaCroix. The initial check in was very disappointing and off putting but the front desk staff and manager made up for it..
R Archambault 於 2024年1月29日的回應
Thank you Rosanna for your recent visit and thoughtful review. While recovery is important, we will be sure to use this experience to improve our service to you going forward. We value your business and your feedback very much.Sincerely, Reg ArchambaultGeneral Manager

10/10 優異

Lynn

於 2023 年 12 月住了 2 晚
R Archambault 於 2024年1月3日的回應
Thank you Lynn. Happy new year!!

10/10 優異

Christopher

家人同遊, 親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved this hotel, my 2 young kids had a great time and so did our dog. There's a room service menu for dogs, a dog park across the street, and the staff were all dog friendly. They even brought a bed and bowls for her and she got some treats. With advanced notice you can get pet sitting and dog walking, however we didn't know that but the receptionist said he could walk her for us. The in room dining was very good. Would for sure stay again
於 2023 年 12 月住了 2 晚
R Archambault 於 2024年1月3日的回應
Thank you Christopher! We were happy to host you and your family at The Rittenhouse recently. Happy new year and we hope to see you in 2024!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The gem of Rittenhouse Square
THE nicest hotel I have stayed in Philadelphia. Elegant, warm, friendly, accommodating staff, and probably the best bar in Rittenhouse...
於 2023 年 12 月住了 1 晚
R Archambault 於 2023年12月19日的回應
Thank you so much for your Rittenhouse Hotel and Library Bar review. Best wishes for a wonderful holiday season!!

8/10 不錯

Gary

讚好：職員與服務和客房舒適度
不滿：整潔度
於 2023 年 12 月住了 1 晚
R Archambault 於 2023年12月12日的回應
Thank you Gary! We appreciate you staying with us and taking the time to rate your stay. Hopefully we will earn a 10 of 10 from you on your next visit.

10/10 優異

Myron

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Front desk service was amazing !! Very accommodating and the room was spectacular.
於 2023 年 12 月住了 1 晚
R Archambault 於 2023年12月11日的回應
Thank you Myron! We appreciate your rating and review.Happy holidays!!

10/10 優異

Dawn

於 2023 年 12 月住了 1 晚
R Archambault 於 2023年12月11日的回應
Thank you Dawn!Happy holidays!!

10/10 優異

Dolores (Pearland)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel location is excellent. The staff go above and beyond for the guests. I will definitely return here again.
於 2023 年 11 月住了 4 晚
R Archambault 於 2023年11月28日的回應
Thank you Delores! Happy holidays to you and your family and we hope to see you again soon.

8/10 不錯

Nicholas Jovan

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff very friendly would definitely recommend staying here I will definitely be coming again.
於 2023 年 9 月住了 1 晚
R Archambault 於 2023年11月16日的回應
Thank you so much Nicolas. Hopefully we can earn a Five Star rating from you on your next visit. Please let us know if there is anything we can do to make for future stays more comfortable.

10/10 優異

Peter

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
R Archambault 於 2023年11月15日的回應
Thank you Peter!

10/10 優異

真實旅客

讚好：住宿狀況和客房舒適度
Very friendly and comfortable stay. I felt at home.
於 2023 年 11 月住了 2 晚
R Archambault 於 2023年11月13日的回應
So happy to hear that. Thank you for making us your home away from home!

10/10 優異

Amr

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location large spacious rooms and very friendly service
於 2023 年 11 月住了 3 晚
R Archambault 於 2023年11月10日的回應
Thank you! We are grateful for both your rating and review of The Rittenhouse.

10/10 優異

Paul

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 4 晚
R Archambault 於 2023年11月28日的回應
Thank you Paul!

10/10 優異

Ambreen

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent stay and superb service
於 2023 年 10 月住了 3 晚
R Archambault 於 2023年11月2日的回應
Thank you Ambreen!

10/10 優異

john

於 2023 年 10 月住了 2 晚
R Archambault 於 2023年11月28日的回應
Thank you John! Much appreciated!!

2/10 很差

Lyle

不滿：住宿狀況和客房舒適度
Badly in need of an update
Unfortunately the pricing of this classic establishment does not justify the experience, and we wish we had stayed elsewhere in this prime location. Rittenhouse square has several other hotels nearby for a fraction of this, all of which are in better condition and offer full amenities.
於 2023 年 10 月住了 1 晚
R Archambault 於 2023年10月27日的回應
Dear Lyle,We are truly sorry you came away with such a poor impression. Please feel free to contact me directly so I may hear your feedback and see what we can do by way of recovery.Reg ArchambaultGeneral Managerrarchambault@rittenhousehotel.com

10/10 優異

drew

於 2023 年 10 月住了 1 晚
R Archambault 於 2023年11月13日的回應
Thank you Drew!

10/10 優異

Esther

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable and wonderful service.
於 2023 年 10 月住了 3 晚
R Archambault 於 2023年10月12日的回應
Thank you Esther! We appreciate your Five Star rating!

10/10 優異

Khidir (Ridgewood)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Charming property located in the heart of old Philly with many dining options and great architecture all around.
於 2023 年 10 月住了 1 晚
R Archambault 於 2023年10月11日的回應
Dear Khidir, Thank you for your thoughtful review of The Rittenhouse!

2/10 很差

allen

於 2023 年 10 月住了 1 晚
R Archambault 於 2023年11月2日的回應
Dear Allen,Please let us know about the specific nature of your dissatisfaction so we may address it immediately. I am truly sorry that you came away with a negative impression of us.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great!
於 2023 年 10 月住了 2 晚
R Archambault 於 2023年10月10日的回應
Thank you for your review and rating of The Rittenhouse!

10/10 優異

E PAUL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
R Archambault 於 2023年10月9日的回應
Thank you for your top ranking! Truly appreciated.

10/10 優異

Sharon

於 2023 年 9 月住了 1 晚
R Archambault 於 2023年10月27日的回應
Thank you Sharon!

10/10 優異

james

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
R Archambault 於 2023年9月25日的回應
Thank you James!

10/10 優異

Bill

於 2023 年 5 月住了 3 晚
R Archambault 於 2023年9月22日的回應
Thank you for your review of The Rittenhouse! Have a wonderful weekend.