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精華酒店 - 金邊的評價

4.5 out of 5
精華酒店 - 金邊
No. 222, St. 200, Sangkat Boeung Raing, Khan Duan Penh, Phnom Penh

評價

7.8

不錯

10 分評分，優異；259 則評價中有 87 則" "
8 分評分，不錯；259 則評價中有 99 則" "
6 分評分，一般；259 則評價中有 41 則" "
4 分評分，欠佳；259 則評價中有 18 則" "
2 分評分，很差；259 則評價中有 14 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

評價

6/10 一般

真實旅客

家人同遊, 伴侶同遊, 商務旅客, 多人同遊
讚好：整潔度和職員與服務
便宜，乾淨。方便。設施簡單泳池真小。
於 2019 年 5 月住了 2 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
網路無法連線，實在可惜，早餐不錯
於 2019 年 3 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 6 晚

10/10 優異

Yen

讚好：整潔度、住宿狀況和客房舒適度
於 2018 年 12 月住了 3 晚

8/10 不錯

JEN-CHENG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得再住
前台人員,動作生疏,CHECK-IN花了15分鐘 這是美中不足的地方 早餐不錯 另外房卡只給一張
於 2018 年 10 月住了 3 晚

4/10 欠佳

Wing Tim

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
精華酒店不達標
入住時等候1小時，我訂是吸煙房，但把非吸煙房我，然後還叫我每次吸煙都要到大門外。員工態度非常差，整體是非常不滿意。
於 2018 年 9 月住了 1 晚

10/10 優異

lo helen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 2 晚

4/10 欠佳

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
失望
飯店去到先知沒房，需要我們臨時換一間等級較低的飯店，但又沒任何補償，新個間環境並不理想，夜晚比較嘈吵同有傢俱移動聲
於 2018 年 3 月住了 1 晚

8/10 不錯

Steven

讚好：整潔度、住宿狀況和客房舒適度
Nice hotel but some issues
It is a nice well maintained modern hotel. Some staff issues - on checkin they could not trace my booking. After 10 minutes I was given a key but the room had not been made up. I waited a further 10 minutes and got another room. Took a shower went out but noticed air con not working when I returned. Engineer was useless. I moved room again and this time no problems. Nice room, breakfast is good. They may have lost regular / trained staff due to COVID!
於 2020 年 7 月住了 2 晚

4/10 欠佳

NONAME

商務旅客
不滿：整潔度、設施服務和住宿狀況
虫は出るし、掃除は適当
於 2020 年 3 月住了 7 晚

6/10 一般

真實旅客

於 2020 年 3 月住了 18 晚

8/10 不錯

SHIGEFUMI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚

6/10 一般

SHIGEFUMI

まあまあ
値段の割にはまあまあかなと思いました。安かったので良しとします。 朝食付きでしたが、これもまあ普通に食べられますわ。フォーがあったのは良かった。 水がフリーで付いてないので、そこは×。
於 2020 年 3 月住了 1 晚

10/10 優異

Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fint hotell, ligger bra till men man måste ta tuc tuc överallt o kan ej gå som vid hotellen nere vid floden. Poolen såg inte riktigt ut som på bilderna men funkade ändå. Hjälpsam och trevlig personal.
於 2020 年 2 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 2 晚

10/10 優異

Francois

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Emplacement magnifique seulement un peu loin de l’attrait touristique, le Mékong et le Palais Pour s’y rendre les rues sont encombrées
於 2020 年 1 月住了 2 晚

4/10 欠佳

真實旅客

不滿：整潔度和設施服務
於 2020 年 1 月住了 9 晚

2/10 很差

HyunSeok

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Very notorious for overbooking
We booked three rooms for family trip. However, when I arrived there, "No room is available". It means they made overbooking. I booked the rooms 10 days before with whole payment. So terrible! This hotel is very notorious for overbooking. Finally we had to move other hotel. if you want to avoid sleeping on the street, you shouldn't book this hotel.
於 2020 年 1 月住了 1 晚

6/10 一般

MOHAMMED

多人同遊
不滿：住宿狀況
It was good to stay over there
於 2020 年 1 月住了 1 晚

6/10 一般

Jongho

多人同遊
於 2019 年 12 月住了 1 晚

10/10 優異

Luc

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Loved it!
Satisfied
於 2020 年 1 月住了 2 晚

8/10 不錯

Daniel

於 2019 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 3 晚

8/10 不錯

Zainai

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A comfortable hotel
A centrally located Hotel. The features in the hotel, such as a proper hook to air towel etc.
於 2019 年 12 月住了 2 晚

8/10 不錯

Kok Phiev

多人同遊
讚好：職員與服務和客房舒適度
於 2019 年 12 月住了 2 晚

2/10 很差

Dong hwa

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
숙박을 하지도 않았는데 환불이 불과하니 잘보고 결제하세요 지금까지 50만을 날렸습니다 절대로 한번 결제하면 환불안됩니다 제가 경험인데 싼게 비지떡입니다 실제로가면 냄새나고 그래서 결제를하고 잠을 못잔다하던라도 절대로 환불안됩니다 잘보고 결제하세요 벌써2번이나실수로 한번도 못자고 50만원 날렸습니다 호텔 컴 에서는 책임 안해줍니다 참고하세요
於 2019 年 12 月住了 1 晚

8/10 不錯

Kok Phiev

多人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2019 年 12 月住了 1 晚

8/10 不錯

Joseph

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

4/10 欠佳

Andrea

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
hotel ok, Hotels.com app never ever!
Due to my frequent travels, I usually use apps that allow me to earn points on my frequent flyer airline cards. This time I chose to use hotels.com because it was cheaper than on other websites. Online booking went smooth and all was ok. The third and last day we decided to stay one more night and extended and paid (50$) trough the app the stay. Yet once back in the hotel, after dinner, we have been told there is no availability and there is no room for us. There was also no possibility to cancel the booking as in the meanwhile midnight passed. Being late in the night, in Cambodia, we accepted to be upgraded to the hotel in front of us. Once packed and arrived, the “upgrade” room had nothing to do with what we have booked, the guesthouse hadn’t facilities we paid for, curtains were broken, the fridge empty, no swimming pool etc. all this isn’t of course terrible, it was even an ok place, but not for 50$. I checked their rates online and those rooms were sold for 20$! I got in touch via chat with hotels.com assistant who sweared these things never happen and wrote me to wait online while he would call the hotel. He did so, but in those 20mim the connection went lost and we had to start from the very beginning: another assistant, the same procedure, details, names, codes, he calls again the hotel, he the hotel calls the manager, the assistant calls the hotel back, the receptionist calls the manager back ... after another 45 minutes in which we have be
於 2019 年 12 月住了 2 晚

8/10 不錯

Susanne

家人同遊
讚好：職員與服務
不滿：整潔度
Mycket trevlig personal som var mycket tillmötesgående men talar och förstår engelska sådär. Rummen är stora och rymliga men sängkläder och handdukar var söndriga och inte helt rena. Frukostbuffén gör alla nöjda! Takterrassen med pool är förträfflig med utsikt åt alla fyra väderstreck.
於 2019 年 12 月住了 3 晚

8/10 不錯

Kok Phiev

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

8/10 不錯

Kok Phiev

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

8/10 不錯

Kok Phiev

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

8/10 不錯

Albert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel for a short stay
In general the hotel is good. Its location is okay. It is within walkable distance to the main Palace of the city (City Center). At the same time there is nothing really near the hotel (no shops, restaurants, clubs or massage salons). Hotel’s front desk staff was super sweet and helpful. I took a taxi from the airport to the hotel and I payed $18 for that ride. When I told that to the front desk guy he was shocked and suggested ordering a taxi for me back to the airport for $13. The next day the taxi arrived in time and I had no issues with checking-out at all. My room was pretty simply designed, but good looking. The bed was big and comfortable. The bathroom was tiny, but the shower was big enough and comfortable. The bathroom amenities were okay. Wi-Fi was fast. The additional plus for the hotel was there were free drinks inside of the refrigerator (Coke, Sprite, water and beer).
於 2019 年 12 月住了 2 晚

6/10 一般

Kok Phiev

多人同遊
讚好：職員與服務
於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、設施服務和住宿狀況
清潔感があって宿泊していて気持ちよかった。
於 2019 年 12 月住了 4 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：職員與服務和設施服務
Had a problem with the first room, where we found quite a few cockroaches. Staff was excellent and had us moved immediately to a newly renovated room. Though we didn’t have hot water, the room itself was clean and comfortable. The hotel was ok. Would have expected more for the price.
於 2019 年 12 月住了 2 晚

8/10 不錯

HIROKAZU

商務旅客
讚好：整潔度和客房舒適度
於 2019 年 11 月住了 4 晚
Esan MIN 於 2019年12月2日的回應
Dear Hirokazu, Greeting from Essence Hotel Phnom Penh, Kingdom of Cambodia. Thank you so much for choosing to stay with us and leave us a fabulous review here. For the entire team, we are really happy that you had a great experience while staying with us here. We are hope to host you again soon. Best Regards, Esan MIN (Mr) Senior Receptionist

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 2 晚

6/10 一般

Julia (Deutschland )

讚好：整潔度、職員與服務和設施服務
Freundliches Personal, nette Annehmlichkeiten auf dem Zimmer, gute Lage, Lobby macht was her, schöner Pool mit Rooftop Bar. - Zimmer sehr abgewohnt und schrecklicher Geruch. Frühstück nicht gut. Bettwäsche und Handtücher teilweise löchrig und fleckig.
於 2019 年 11 月住了 3 晚

10/10 優異

真實旅客

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
L établissement est super et bien situé. L équipe de la réception/acceuil est parfaite. Malheureusement le service Hôtelier à la piscine est très amateur, jamais servi correctement, incompréhension totale de l anglais par l équipe etc...
於 2019 年 11 月住了 2 晚

8/10 不錯

Patricia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Séjour à Phnom Penh
Bon séjour dans cet hôtel,accueil très agréable .La chambre était propre ,literie de bonne qualité.La salle de bain est compléte,mais nécessite une rénovation. Le petit déjeuner est bien. L 'hôtel est situé dans le vieux quartier,on rejoint le centre rapidement. C'est une bonne adresse
於 2019 年 11 月住了 4 晚

4/10 欠佳

MaciejW (Sierra Vista AZ USA)

伴侶同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
Hallways and rooms looked old and worn out. Stale smell of cigarettes throughout. Cleanliness was spotty, fair at best. On one day, breakfast was not ready at 6 30 with about 20 guests waiting. On the other day, most of breakfast items were gone by 9 30. Towels with brown spots and well torn. Although NOT requested, given room with connecting door and being subjected to a crying baby 24 hrs a day. Downgraded to a 2 twin beds and, reluctantly, given US 30 voucher (after difficult "negotiations"). No AC in common areas. The main lift used all the time by hotel personnel. Wooden lounge chairs at the pool have no soft cushioning so it's nearly impossible to lay down for more than 5 minutes. This is not a 4 star property, 2 maybe. The hotel management, it seems, aims at making profit at the cost of it's guests.
於 2019 年 11 月住了 4 晚
Esan MIN (Mr.) 於 2019年11月7日的回應
Dear sir or madam, Warmest Greeting from Essence Hotel Phnom Penh, Kingdom of Cambodia. First of all, let us say thank you so much for choosing stay with us. We do really happy and appreciated that you have choose us for your staying of you trip. Secondly, we do really apologize for the inconvenience. On the day of your arrival, we were fully book for deluxe double and any other double room, that's why we do not have any possibility to upgrade you or offer you the deluxe double room that you book. We do ask for apologize again for the noisiness of the customer next door of your room. Your room has a connecting door but it can not be open because the key is with our receptionist and no on can unlock it unless customer ask for it. Anyway we do really don't know that the room next door has baby and keep crying all the time and i know this is inconvenience for you to sleep in the room. But if we know about it, we will change the room for you immediately. We do apologize for that and we are hope to see you again in our hotel and see our improvement based on your opinion and recommendation. Thank you! Best Regards, Reservation Team

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel staff were kind, and the cleaning was good. Overall, it was superior.
於 2019 年 9 月住了 5 晚

6/10 一般

真實旅客

不滿：整潔度和住宿狀況
bad, rundown and smelly hotel.
The hotel has a good ranking on most hotel booking sites but dont tanke that as insurance for it beeing nice. The hotel is run down with disgusting floor carpets in the rooms which look like they havent been cleaned for the last decade. Also, there is a funny smell thru out the rooms and hotel as if someone were smoking inside the ac-system. At the price they quote, you can get a way, way better hotel in PP. Dont book this.
於 2019 年 9 月住了 3 晚

10/10 優異

joel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 4 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度、職員與服務和設施服務
the main entrance is a staircase. I've booked the hotel to ensure we have good access for my mom with knee issue, turns out there is a huge staircase to climb every time we enter / leave the hotel. We later then discovered there is a very small lift at the carpark, the entrance to carpark was extremely steep for wheelchair too, moreover the staff never assisted us, or inform us about the availability of the lift.
於 2019 年 6 月住了 2 晚
MIN ESAN (Mr) 於 2019年9月12日的回應
Dear Sir or Madam, Warmest Greeting from Essence Hotel Phnom Penh, Kingdom of Cambodia. Thank you so much for choosing to stay with us and we really so sorry that the staff didn't inform you about the elevator to the parking area. However, we do really feel sorry for your mom and I hope she will get better soon. I will share this to the team in order to make sure they will have assist the guest well and be informative. I hope you will come to stay with us again and see our improvement by your comment. Thank you! Best Regards, Reservation Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 3 晚

8/10 不錯

Helen (Singapore)

讚好：整潔度、住宿狀況和客房舒適度
Comfortable stay and convenient location
Booked this hotel at last minute because the original hotel booked was closed when I arrived. Location was quite ok except not many food options close by. Good to have a supermarket nearby though. Can easily use grab tuk tuk to attractions (central market, Russian Market, Royal Palace, Riverside, aeon mall, etc). Had dinner twice on the 13th floor, and the food was quite good. Reasonable prices too. Breakfast was decent, with some hot dishes, porridge, noodles soup and made to order eggs. Other than wifi unstable at times and missing some towels after each day housekeeping, overall stay was good.
於 2019 年 8 月住了 5 晚