室外泳池;泳池傘

弗蘭吉帕尼皇家宮殿酒店的評價

4 out of 5
弗蘭吉帕尼皇家宮殿酒店
# 27 St. 178, Sangkat Cheychumneas, Kaun Daun Penh, Riverfront, Phnom Penh

評價

8.0

很好

10 分評分,優異;426 則評價中有 122 則" "
8 分評分,不錯;426 則評價中有 185 則" "
6 分評分,一般;426 則評價中有 91 則" "
4 分評分,欠佳;426 則評價中有 21 則" "
2 分評分,很差;426 則評價中有 7 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.4/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

kk (hong kong)

讚好:整潔度、職員與服務和客房舒適度
地點很方便, 早餐選選擇很多
附近有很多按摩, 食的地方, 所以很方便, 很多地方都可以走路15min以內就到 近河畔, 皇宮, 離giant ibis 車站走路都是15min以內 早餐地點可以看到日出, 早餐選擇多 房間乾淨, 水在大堂有蒸餾水機提供
於 2018 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好:職員與服務和住宿狀況
经济型酒店
为了去大皇宫和博物馆订的酒店。地理位置不错。 酒店比较旧,设施一般。 一部电梯,经常要等。 房间比较小。 不值这个价。
於 2018 年 1 月住了 2 晚

6/10 一般

真實旅客

讚好:整潔度、職員與服務和客房舒適度
Great location
Near national museum and royal palais, nice stuff.

10/10 優異

Jen-Cheng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
方便又舒適的飯店
飯店地理位置極佳,位於博物館旁,離湄公河很近,晚上走路即可到達酒吧,非常方便

6/10 一般

chiungchung

不滿:住宿狀況
冷氣漏水, 維護不好.

8/10 不錯

Lai Wa (香港)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間整潔舒適,浴室乾淨,用品齊備,鄰近大皇宮,附近有很多餐廳

4/10 欠佳

真實旅客

不滿:整潔度、職員與服務和客房舒適度
不安全。抢案
酒店门口遭骑士抢包

6/10 一般

真實旅客

不滿:職員與服務
不安全 一出酒店大门就被骑士抢皮包
地点好 但危险区 治安差

6/10 一般

旅客 (上海)

不滿:整潔度、住宿狀況和客房舒適度
不安全。一出酒店2分钟就被机车骑士抢劫皮包,饭店没帮忙到警局而我们自己去
不安全。一出酒店2分钟就被机车骑士抢劫皮包,饭店没帮忙到警局而我们自己去。酒店蚂蚁很多

6/10 一般

Dennis

讚好:職員與服務

6/10 一般

tony (hong kong)

讚好:職員與服務
excellent location
not very clean and new but location is excellent, very close to palace and national museum

10/10 優異

Cindy (Shanghai)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
New hotel with great location
This hotel had Just finished renovation It located next door to Royal Palace and most room has view either to river side and palace

10/10 優異

BRUNO

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hôtel très bien placé, dans un quartier agréable.
於 2024 年 4 月住了 3 晚
The Frangipani Team 於 2024年4月26日的回應
Dher Bruno,Merci beaucoup pour votre avis positif ! Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement de notre hôtel et le quartier environnant. Nous nous efforçons de fournir à nos clients un séjour agréable et confortable, et votre satisfaction est notre priorité. Nous espérons vous revoir bientôt!Cordialement

8/10 不錯

Klaus

商務旅客, 多人同遊
讚好:整潔度和職員與服務
exzellente Lage. Geschmackvoll eingerichtet, aber sehr altes Inventar. Bäder renovierungsbedürftig
於 2024 年 3 月住了 2 晚
The Frangipani Team 於 2024年3月27日的回應
Dear Mr. Klaus,Thank you for your feedback. We're delighted to hear you enjoyed our excellent location and tasteful furnishings. We appreciate your insights regarding the age of our inventory and the need for bathroom renovations. We're constantly striving to improve our facilities, and your comments will certainly be taken into consideration. We hope to welcome you back again soon.Warm regards,

10/10 優異

Gilbert

讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was more than friendly felt great
於 2024 年 2 月住了 1 晚
The Frangipani Team 於 2024年2月28日的回應
Dear Gilbert,Thank you so much for taking the time to write your review and share your positive experience with us! We're thrilled to hear that our staff made you feel welcome and comfortable during your stay. We truly appreciate your kind feedback, and it motivates us to continue providing exceptional service to all our guests.We hope to welcome you back again soon!Sincerely,

10/10 優異

Jeffrey

讚好:整潔度、職員與服務和住宿狀況
Not a "modern" hotel but a good clean place to stay in central Phnom Penh. My fifth floor room overlooked the Royal Palace and the National Museum. We enjoyed the rooftop bar and the complete breakfast. Tip: Take a morning walk through the grounds and courtyards of the Royal University of the Fine Arts for a look at some great contemporary sculpture.
於 2024 年 1 月住了 3 晚
The Frangipani Team 於 2024年2月9日的回應
Dear Jeffrey,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay and appreciated the stunning views from your room overlooking the Royal Palace and National Museum. It's wonderful to know that you found our hotel to be a good, clean place to stay in central Phnom Penh.We're thrilled that you were able to experience our rooftop bar and enjoyed our complete breakfast offerings. Your tip about taking a morning walk through the grounds and courtyards of the Royal University of the Fine Arts is fantastic! We're sure our future guests will appreciate this recommendation.We hope to welcome you back to The Frangipani Royal Palace Hotel in the near future for another enjoyable stay.Warm regards,

10/10 優異

David (Issaquah)

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpful staff. Great location. Roof top bar with excellent views of Phnom Penh.
於 2024 年 1 月住了 2 晚
The Frangipani Team 於 2024年2月2日的回應
Dear David,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us, especially our friendly and helpful staff, great location, and the excellent views from our rooftop bar. Your satisfaction is our top priority, and we're glad we could contribute to making your experience memorable. We hope to have the pleasure of welcoming you back to The Frangipani soon!Best regards,

8/10 不錯

Frederick

讚好:整潔度、職員與服務和住宿狀況
Staff was very pleasant, informative and very helpful.
於 2024 年 1 月住了 8 晚
The Frangipani Team 於 2024年2月2日的回應
Dear Frederick,Thank you for sharing your feedback with us! We're delighted to hear that our staff made your stay enjoyable by providing pleasant, informative, and helpful service. Your kind words mean a lot to us. We appreciate your support and hope to welcome you back to The Frangipani in the future!Warm regards,

10/10 優異

Rosario

家人同遊
讚好:整潔度、職員與服務和住宿狀況
There’s roof deck bar 👍
於 2023 年 12 月住了 3 晚
The Frangipani Team 於 2024年2月12日的回應
Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed our rooftop deck bar. We hope you had a fantastic experience and look forward to welcoming you back soon. Cheers!

8/10 不錯

John

伴侶同遊
讚好:設施服務
Old but comfortable. Bedside lights didn’t work properly . Friendly
於 2023 年 11 月住了 2 晚
The Frangipani Team 於 2023年11月18日的回應
Dear John,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our friendly staff.We are sorry to hear that the bedside lights did not work properly during your stay. We strive to maintain our facilities in top condition, and we will investigate this issue immediately.We are glad that you found our hotel to be comfortable, despite the issue with the bedside lights. We hope you will consider staying with us again in the future.Thank you again for your feedback.Sincerely,

10/10 優異

May Thu

於 2023 年 11 月住了 6 晚
The Frangipani Team 於 2023年12月26日的回應
Dear Ms. May,Thank you so much for your perfect 5/5 star review! We are incredibly grateful for your positive feedback and thrilled that you enjoyed your stay. We always strive to provide an exceptional experience for our guests, and your rating confirms that we're on the right track.While we would have loved to hear more about your specific experience, we deeply appreciate your endorsement. If you ever have the opportunity to stay with us again, please don't hesitate to share your thoughts!Thank you once again for choosing our hotel. We look forward to welcoming you back soon.

8/10 不錯

Petya (Encino)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Pros: - Excellent location. I could walk literally anywhere. - Very nice and helpful staff. - Simple property but it has everything one could need. - Offers airport transfers and extensive list of local activities for additional fee. Everything was easy to navigate. Cons: - Outdated property and decor. It's not the hotel where you go to pamper yourself. Yet, it offers everything you need as a traveler.
於 2023 年 10 月住了 1 晚
Norin 於 2023年11月1日的回應
Dear Petya,Thank you so much for your review of our hotel. We appreciate your feedback, both positive and negative.We are pleased to hear that you enjoyed our excellent location, friendly and helpful staff, and convenient amenities. We also appreciate your understanding that our property is simple and outdated. We are currently working on a number of renovations to update the hotel, and we hope to have them completed in the near future.We value your feedback and we are committed to providing a great experience for all of our guests. We hope to welcome you back again soon so that you can see the improvements we have made.Sincerely,

10/10 優異

May Thu

於 2023 年 9 月住了 5 晚
Norin 於 2023年10月21日的回應
Dear May Thu,Thank you for taking the time to leave a 5-star review of the Frangipani Royal Palace Hotel. We are so glad that you enjoyed your stay with us.We are always striving to improve our guests' experience, and your feedback is valuable to us. We appreciate you sharing your thoughts with us.We hope that you will choose to stay with us again in the future.Sincerely,

10/10 優異

Gregory

於 2023 年 8 月住了 1 晚
Chanthy 於 2023年9月20日的回應
Dear Gregory,Thank you for your 5-star review! We are always striving to provide our guests with the best possible experience, and your feedback is greatly appreciated. We are glad to hear that you had a positive experience with us.We hope to see you again soon!Sincerely,Chanthy

8/10 不錯

Jodi

多人同遊
讚好:整潔度、職員與服務和設施服務
Wonderful Breakfast
於 2023 年 6 月住了 2 晚
Chanthy 於 2023年7月5日的回應
Dear JodiGreeting from The Frangipani Royal Palace Hotel!Thank you so much for taking the time to write such a wonderful review of our breakfast. We are so glad to hear that you enjoyed the variety of options, the fresh ingredients, and the delicious taste.We are always working to improve our breakfast offerings, and your feedback is invaluable. We will take your comments to heart and continue to strive to provide our guests with the best possible breakfast experience.Thank you again for your review. We hope you will stay with us again soon!Sincerely,Chanthy

4/10 欠佳

Hari

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Great staff, but very old property and much less clean facilities. Very noisy from outside traffic and loud music from outside. I would not go back to this property again.
於 2023 年 4 月住了 2 晚
Chanthy 於 2023年5月5日的回應
Dear Hari Thank you so much for your value time to writing us the feedback , we will share among team to force the weak part in order to improve.hope you will give us other chance to welcome you and show the improveing.Once again, thank you for your time to stay with us and look forwards to welcome you back.best regardsFrangipani Team

6/10 一般

Anju

於 2023 年 2 月住了 1 晚
Chanthy 於 2023年2月24日的回應
Dear Anju,Greeting From The Frangipani Royal Palace Hotel , We are so regret to hear that our service failing down not meet your expectoration, we we checked with team about your room we cannot find any error, could you sharing us the concerns thru our contact . We would like to know more about it in order to improve the part.Please email us with your phone number or any means of communication for us to discuss your issues personally.Best regardsChanthy

2/10 很差

Anju

於 2023 年 2 月住了 1 晚
Chanthy 於 2023年2月24日的回應
Dear Anju,Greeting From The Frangipani Royal Palace Hotel , We are so regret to hear that our service failing down not meet your expectoration, we we checked with team about your room we cannot find any error, could you sharing us the concerns thru our contact . We would like to know more about it in order to improve the part.Please email us with your phone number or any means of communication for us to discuss your issues personally.Best regardsChanthy

10/10 優異

Anusha

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location and customer service
The hotel is situated next to the Royal Palace and most attractions were walking distance. The staff were also very attentive and accommodated our specific requests. It’s a period hotel. The decor is slightly tired but the rooms are clean. There’s breakfast which was a mix of Asian breakfast with some Western touches - yogurt and fruits, toast, fried egg, baked beans etc. It was not a huge breakfast but adequate. Overall a good experience at the hotel.
於 2023 年 1 月住了 4 晚
Chanthy 於 2023年2月24日的回應
Dear AnushaThank you for taking the time to review your stay at The Frangipani Royal Palace Hotel, We are very delighted to hear that a good experience at the hotel. This is of the things that we would like to improve as per your mention maintain in our hotel.Looking forward to see you again in the near future.Yours Sincerely,Chanthy

10/10 優異

Estelle

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property, great view, great location, loved the rooftop pool
Chanthy 於 2023年1月18日的回應
Dear Sir,Greeting from Frangipani Royal Palace Hotel! Thank you very much for choosing us and for taking your time to share feedback On Expedia .We are extremely glad to read that you has an amazing experience with us . We really appreciate your kind feedback about Beautiful property, great view, great location, loved the rooftop pool . In addition , we are so delighted to hear that the service provided by our colleagues were great. Again, thank you for your time and please do not hesitate to contact us for any assistance that you may have and in the mean time. We look forward to welcome you back on your next trip with more fantastic experience.Best Regards,Frangipani Royal Palace Team

8/10 不錯

Julien

讚好:整潔度、職員與服務和客房舒適度
Très bon séjour
Hôtel très bien situé tout près du Palais Royal, le personnel est très gentil et souriant, plein de restaurant aux alentours.
於 2022 年 12 月住了 5 晚
Chanthy 於 2023年1月18日的回應
Chère Madame Julien,Bienvenue au Frangipani Royal Palace Hotel ! Merci beaucoup de nous avoir choisis et d'avoir pris le temps de partager vos commentaires sur Expedia.Nous sommes extrêmement heureux de lire que vous avez une expérience incroyable avec nous. Nous apprécions vraiment votre aimable commentaire sur Hôtel très bien situé près du Palais Royal, le personnel est très gentil et souriant, plein de restaurants autour. Encore une fois, merci pour votre temps et n'hésitez pas à nous contacter pour toute aide que vous pourriez avoir et entre-temps.Nous sommes impatients de vous accueillir à nouveau lors de votre prochain voyage avec une expérience plus fantastique.Cordialement, Frangipani

10/10 優異

Andrew

The view and service.
於 2022 年 2 月住了 2 晚
The Frangipani Team 於 2024年2月12日的回應
Thank you for sharing your experience! We're thrilled to hear that you enjoyed the view and our service during your stay. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back in the future for another memorable visit. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 不錯

andrea

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

8/10 不錯

Chatelain (Egly )

多人同遊
La terrasse avec la piscine très agréable sauf la chambre 511 est trop petite pour 2 personnes le petit déjeuner est très bien personnel à l’écoute
於 2020 年 2 月住了 4 晚

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s aging. There are a ton of new hotels that are nicer for the same price with larger pools and roof top bars. Unless you have a room with a view of the palace, as I did, not sure it’s worth the price. The view is lovely and I’d stay again as long as I could book a room with the palace and museum view.
於 2020 年 2 月住了 4 晚

8/10 不錯

Christian

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Personalen var
於 2020 年 1 月住了 3 晚

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Leuk hotel met prima locatie op wandelafstand van het koninklijk paleis en de Silver temple en de Sisowath boulevard (zeedijk) Heel wat leuke restaurantjes in de buurt. Kamers zijn voorzien van het nodige, maar dit is geen luxe hotel. Het onbijt buffet is prima in orde. Je krijgt waar voor je geld
於 2020 年 1 月住了 2 晚

4/10 欠佳

真實旅客

多人同遊
不滿:住宿狀況
The property is in a good location close to a few key attractions
於 2020 年 1 月住了 2 晚

4/10 欠佳

Peter

不滿:職員與服務和住宿狀況
Overpriced, outdated and unfriendly
Just spent 5 nights here over the New Year period. The location is good (right next to the Royal Palace and Riverside), but that's about it. Daily breakfast is average and nothing gets replenished. Get there by 7am or deal with whatever is left!!! The room itself is outdated and there was an issue with the shower where only hot water comes out (incredibly dangerous). The hotel staff are indifferent to guests...ignoring you as you walk past them and rarely acknowledging you at breakfast. We paid extra to stay in a hotel near Riverside with a pool.....sadly the water looked cloudy and unclean, so we did not end up using the pool at all. There is a nice skybar on level 8 with great views and happy hour drink prices each afternoon. Overall a big disappointment and we will not be coming back.
於 2019 年 12 月住了 5 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good for value
Very good place for family easy to allocate and strategic place to stay for traveller. The hotel is clean and tidy and worth of the value
於 2019 年 12 月住了 3 晚

6/10 一般

Margaret

多人同遊
讚好:客房舒適度
不滿:住宿狀況
Great location but poor maintenance
The hotel is in a terrific location, but either we were unlucky or they really need to pull their socks up regarding maintenance. Our toilet backed up constantly and whilst they were very prompt each time in coming to try and clear it, it didn't solve the problem (even though each time they said it was fixed). We stayed two nights and must have called them back 3 or 4 times. Our friends had the same experience with the air-conditioning in their room, and trying to unlock their safe - they came promptly but didn't successfully resolve the problem.
於 2019 年 11 月住了 2 晚

8/10 不錯

Mohd

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
Services excellent
於 2019 年 10 月住了 3 晚

8/10 不錯

PeteLivingston (Phnom Penh)

商務旅客, 多人同遊
讚好:整潔度、設施服務和住宿狀況
There is so much that this property has to offer. Location, cleanliness, view, nice pool, many offsite meal opportunities nearby. Some things should change. 1. Room doors should automatically lock for guest security. This is an international hotel and automatically locking room doors is a international standard for guest security. 2. Safes are provided for guests to place valuables. Very important. But when an outside service person, like a plumber, comes to fix something a staff member should stay with that person in a guest room for security of guest possessions. 3. GM and OM need to be responsive to questions. At check out for 4 rooms 10 night the GM was busy and could not meet with me. I left my business card and asked for a call back. No call back has occurred. I would stay there again. But hope that they address these issues for the international guests they serve. My overall rating would be higher if management was not so hard to talk with.
於 2019 年 9 月住了 10 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very friendly and attentive staff and very well kept hotel.
於 2019 年 9 月住了 11 晚

6/10 一般

M

伴侶同遊, 商務旅客
お湯の出があまりよくない。
於 2019 年 9 月住了 9 晚

4/10 欠佳

真實旅客

商務旅客
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
5部屋中4部屋お湯が出なかった。1つは熱湯? 使い方の問題でしょうか???
於 2019 年 9 月住了 2 晚

10/10 優異

Charmaine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great views, great staff and recommended! Totally worth the price
於 2019 年 4 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和設施服務
Lovely hotel and staff. Very central. Some of the facilities a little tired but not too bad. Super central.
於 2019 年 7 月住了 2 晚

8/10 不錯

真實旅客

親子同遊
讚好:整潔度、職員與服務和住宿狀況
The location and breakfast Is very good. But the swimming pool is very very salty
於 2019 年 5 月住了 2 晚

6/10 一般

Aliya

商務旅客
讚好:職員與服務
It is right in the center, walking distance to the royal palace and national museum.
於 2019 年 4 月住了 7 晚