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HM 中央大酒店的評價

4 out of 5
HM 中央大酒店
#42, Street 208, Village II, Sangkat Boeung Reang, Khan Daun Penh, Phnom Penh

評價

8.4

很好

10 分評分，優異；120 則評價中有 55 則" "
8 分評分，不錯；120 則評價中有 44 則" "
6 分評分，一般；120 則評價中有 12 則" "
4 分評分，欠佳；120 則評價中有 4 則" "
2 分評分，很差；120 則評價中有 5 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 13 晚

10/10 優異

Chihiro

於 2024 年 3 月住了 4 晚

10/10 優異

Motoko

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚

8/10 不錯

Erica

讚好：整潔度、職員與服務和住宿狀況
The hotel is in a good area, a short tuk tuk ride away from the key points in Phnom Pehn.
於 2024 年 3 月住了 2 晚

8/10 不錯

Patrick

讚好：職員與服務
於 2024 年 1 月住了 3 晚
Pidor HENG (Ms.) 於 2024年1月12日的回應
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you are satisfied with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

8/10 不錯

Andrew

讚好：整潔度和住宿狀況
In general, the facilities are reasonable and room are clean. However, hotel not flexible for even extension of 0.5 hr on check out time and staff seem to constantly change her position. This is the only hotel that I ever encountered such strict restriction
於 2023 年 12 月住了 2 晚
Pidor HENG (Ms.) 於 2024年1月12日的回應
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you are satisfied with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 優異

juan carlos

讚好：整潔度、職員與服務、設施服務和住宿狀況
It is a nice hotel with restaurants Close
於 2023 年 10 月住了 2 晚
Front Office Team 於 2023年10月19日的回應
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

8/10 不錯

Tony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Front Office Team 於 2023年10月19日的回應
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

6/10 一般

Kevin P.

讚好：整潔度和職員與服務
於 2023 年 9 月住了 2 晚
Front Office Team 於 2023年10月19日的回應
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 優異

Patrick

讚好：整潔度、職員與服務和住宿狀況
Great value for money. Room was spacious and clean. Staff were excellent. Area was safe and quiet. Nice pool area and gym was spacious but needed some maintenance and a/C. Many steps up to hotel front door could be an issue for some people. It's walkable to the markets and royal palace but only a cheap tuktuk ride otherwise. I highly recommend this hotel. I would have no hesitation to return here.
於 2023 年 8 月住了 1 晚
Front Office Team 於 2023年9月29日的回應
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. We really thank you so much for staying with us and taking the time to review. when check-out you also went to check room by yourself and you also did not see your pair of slippers. Best Regards, Front Office Team

10/10 優異

Patrick

讚好：整潔度、職員與服務和住宿狀況
Great value for money hotel in convenient location. Walkable to the royal palace and the shopping markets. Nice spacious room with all the amenities in great order. Nice pool area. Great friendly helpful staff. I would have no hesitation in returning to this hotel.
於 2023 年 8 月住了 2 晚
Front Office Team 於 2023年9月29日的回應
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. We really thank you so much for staying with us and taking the time to review. when check-out you also went to check room by yourself and you also did not see your pair of slippers. Best Regards, Front Office Team

8/10 不錯

Tatsuya

讚好：整潔度和職員與服務
The rate is reasonable. It's not so far from the central market. There is a small market near the hotel.
於 2023 年 8 月住了 3 晚
Front Office Team 於 2023年9月29日的回應
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. We really thank you so much for staying with us and taking the time to review. when check-out you also went to check room by yourself and you also did not see your pair of slippers. Best Regards, Front Office Team

6/10 一般

Kevin

家人同遊
讚好：整潔度和職員與服務
Everything was fine. There was nothing particularly special or extraordinary about the property. I was a little upset that after a stay of 13 or 14 nights in this hotel they refused to allow my wife to check out 30 minutes late the morning following my departure. Their breakfast buffet was average and I thought it was a little overpriced. Nice restaurants in the area charge less and have a much better selection.
於 2023 年 8 月住了 13 晚

4/10 欠佳

Naoki (Shinagawaku)

looks clean but quality of staff would be low. when i asked where is police station located with specific reason i gave but the suggested place was wrong or out of question.on this point tuktuk driver seems far more reliable. when i asked about my missing item but no action to comfirm it but just say i dont know. out of question this too, so location is good and quality of hotel nice but no human support anymore. others wellknown coutries have.
於 2023 年 7 月住了 1 晚
Front Office Team 於 2023年7月31日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us.

8/10 不錯

Naoki (Shinagawaku)

讚好：整潔度和住宿狀況
於 2023 年 7 月住了 1 晚
Front Office Team 於 2023年7月31日的回應
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

2/10 很差

Federico

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Pessima esperienza: mai più! Andate altrove!
Hotel 4 stelle, che non ne merita 2! La struttura è datata, austera, con finiture scarse. Le foto della piscina le hanno fatte con il grandangolo, gli spazi sono angusti. Abbiamo preso due camere, la nostra al terzo piano in un giorno presenta problemi alla cassaforte, cattivo odore dal bagno, ma soprattutto è vicina ad un montacarichi o qualcosa di similare per cui dalle 6 di mattina si sente un rumore fastidiosissimo che con cadenza di 10 secondi ogni due minuti ci toglie il sonno; ovviamente lo facciamo presente ma ci dicono che è un problema del ventilatore dell’aria condizionata…comunque problema non risolto! Nessuno ci ha proposto un cambio camera, però è impossibile che loro non siano a conoscenza di questo problema. Colazione scarsa e non molto igienica all’apparenza. La camera dei miei figli al 10 piano NON è stata rifatta il mattino seguente al nostro ingresso, nè pulita! In compenso per una bottiglietta di acqua ci hanno rincorso fuori dall’hotel!!!!! Se siete nella capitale cambogiana, evitate!! Ci sono altre strutture nettamente migliori!
於 2023 年 7 月住了 2 晚
Pidor HENG (Ms.) 於 2023年7月19日的回應
Dear Federico, Thank you for staying with us during your trip to Phnom Penh! Unfortunately, you didn't satisfy with this stay. We remember that you were very angry and refused to pay for two bottles of water that were consumed by your kids until we showed the evidence. Regarding the room cleaning, if you don't put the sign at the door, the housekeeping can't enter the room to clean.

10/10 優異

Benny

於 2023 年 4 月住了 3 晚
Pidor HENG (Ms.) 於 2023年7月12日的回應
Dear Sir/Madam, Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services.

8/10 不錯

Alejandra Guadalupe

於 2023 年 6 月住了 3 晚
Front Office Team 於 2023年7月31日的回應
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 優異

A

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel, with nice pool. Roms clean and comfy. Close to most places.
於 2023 年 6 月住了 3 晚
Pidor HENG (Ms.) 於 2023年7月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 優異

Mengkheang

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Pidor HENG (Ms.) 於 2023年7月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

8/10 不錯

Ly Eng

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Super séjour
於 2023 年 6 月住了 5 晚
Pidor HENG (Ms.) 於 2023年7月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

8/10 不錯

Adrian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel, good staff. Not far from riverside. Have stayed there twice.
於 2023 年 6 月住了 3 晚
Pidor HENG (Ms.) 於 2023年7月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 優異

Tonu

於 2023 年 6 月住了 4 晚
Pidor HENG (Ms.) 於 2023年7月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 優異

PHILIPPE

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
L'hôtel se situe dans une rue calme. L'établissement est propre, bien équipé. Lits confortables. Le personnel est serviable. Bon petit déjeuner
於 2023 年 6 月住了 4 晚
Pidor HENG (Ms.) 於 2023年7月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

4/10 欠佳

john

讚好：整潔度
不滿：職員與服務和住宿狀況
The Wi-Fi didn’t work during the entire stay. Bathroom flooded because shower drain didn’t work very well. They sure said that breakfast buffet started at 6:30 and when I got there at 6:30 there was virtually no food and what was there was cold. the van they arranged for me to go to see siem reap was jampacked with very disappointing seats, and barely any air conditioning at all. I canceled the return trip and took the M bus.
Pidor HENG (Ms.) 於 2023年6月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. Regarding your review, it wasn’t true that the breakfast start at 6:30 AM even though the online notification or verbally informed by our receptionist upon check-in. Furthermore, the transportation to Siem Reap wasn’t our hotel's benefit. Our Staff always inform the guest that we could arrange it for you by your selection. There are many choices for the transportation company to Siem Reap but you chose that company by yourself. We just called and informed them that you have a free pick-up service. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

2/10 很差

Lewis

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
No safe, no WiFi, ID must be held in reception
I stay in hotel more than 6 months of the year. I’ve been to thousands of hotels. I rarely leave reviews but felt compelled due to the poor experience I had Firstly, upon check in the hotel had faulty WiFi, no connection at all, and it would be that way for my entire 5 day stay - crucial issue for most people but luckily I had a mobile hotspot connection The second issue is I brought a guest one of the days - the hotel make your guests deposit their ID/passport - a scan and signature from me the room holder, is not enough, they’ll force you to leave physical ID in reception until you leave - this is a ridiculous policy holding guests ID for ransom The third issue is the safety deposit box is faulty, it has limescale within the battery unit. Which means sometimes it randomly powers off and you cannot get your belongings. Despite leaving a cash deposit on check in, you cannot bill breakfast to your room. You have to bring physical cash every morning to have breakfast. One of the days the safe was faulty and my money and wallet was locked inside the safe. I went to breakfast and explained the issue to them and they refused to let me bill breakfast to my room or pay by Apple Pay This hotel has bad service - all of the staff are rude, I know it’s a cheap hotel but kindness and good service costs nothing If you need WiFi, or a safe in your room, or you don’t want to surrender your guests ID as collateral (despite then having card and prepaid deposit) then avoid
於 2023 年 5 月住了 5 晚
Pidor HENG (Ms.) 於 2023年6月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh. It seems like you have had bad experiences with us. Let me reply to your complaint below: 1.The wifi was cut off from the main server. 9000 users throughout the whole country suffered not only from our hotel. We did announce this inconvenience caused and offer compensation. 2.Your guest didn’t register with you upon check-in, that’s why we didn’t let her in without her original identity card deposited at the front desk and returned to her when she left ( only if you agree that she could leave). This policy is made to protect you. 3.The safe deposit use battery and it could be out of battery as normal. You just inform the receptionist and they will change the battery for you. It wasn’t a big deal to be a complaint at all. 4.We run this business for years, we have a lot of return guests because of our protective policies, staff, and services. The guest feedbacks are extremely valuable for our improvement but not yours. Maybe, we’re not the hotel service that you’ve been looking for. We will never change our extra guest joiner policy. Therefore, please kindly find another hotel that they don’t strike about the guest’s safety for your upcoming trip to Phnom Penh. Have a good day! Best Regards, HENG PIDOR (Ms.)Asst. General Manager

6/10 一般

Emma

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Et ok hotel
Hotellet er rigtig fint, med en fin beliggenhed. Der er et bredt udvalg af morgenmad og deres cafe/restaurant, som man kan spise frokost/aftensmad på er overraskende god og billig. Receptionisterne tilbød en masse hjælp, men de kunne desværre ikke leve op til det. Vi fik vasket tøj vores tøj på hotellet, men tøjet blev overhovedet ikke rent, derudover var det også dyrt at få vasket sit tøj. Vi mistede noget af vores tøj og fik andres tøj. De tilbød transport til andre lande og byer, men det var også dyrt. Transporten tog lang tid før den kom, så jeg vil ikke sige de har ydet den service de kunne. Desuden var hotellets wifi rigtig dårlig. Det er et ok hotel, men man vil kunne finde noget lige så godt, hvis ikke bedre til en billigere pris.
於 2023 年 5 月住了 3 晚
Pidor HENG (Ms.) 於 2023年6月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. Related to your complaint about the transportation service, please be informed that all the transportation services do not belong to us. The prices are depending on the companies and their service. We could just call and inform them to pick up you from the hotel. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 優異

Thon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We love it a lot cuz they are good people!!
於 2023 年 5 月住了 17 晚
Pidor HENG (Ms.) 於 2023年6月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

8/10 不錯

HYOUNGILL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Pidor HENG (Ms.) 於 2023年6月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 優異

peter

讚好：整潔度、職員與服務、設施服務和住宿狀況
Walkable to most places. Excellent staff, keen to help. Transport always available
於 2023 年 3 月住了 21 晚
Pidor HENG (Ms.) 於 2023年6月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 優異

Brian

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚
Pidor HENG (Ms.) 於 2023年6月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 優異

Brian

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff. Great breakfast. Many useful amenities
於 2023 年 4 月住了 2 晚
Pidor HENG (Ms.) 於 2023年6月3日的回應
Dear Sir/Madam, Greeting from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you satisfy with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager

10/10 優異

Roger

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good city hotel.
Good city hotel. Short tuk tuk ride from royal palace end river. Ideal for a short stay.
於 2023 年 3 月住了 3 晚
Front Office Team 於 2023年4月12日的回應
Dear Roger, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 優異

Douglas (Ballston Spa)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable stay. The staff is excellent, the pool is nice and the area is very walkable.
於 2023 年 2 月住了 12 晚
Front Office Team 於 2023年4月12日的回應
Dear Douglas, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 優異

Min

於 2023 年 2 月住了 4 晚
Front Office Team 於 2023年4月12日的回應
Dear Min, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

4/10 欠佳

julian

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Service way below standard
This was the fourth time staying here as each of the previous stays were good. However this will be the last time we stay there due to unsatisfactory service. In particular, the nightshift male front desk cover. He was particularly rude to my partner. He asked her for ID which was unwarranted, knowing full well I did not understand what he was questioning about. He was clearly not asking other guests the same. On a second occasion he was reluctant to say the least, to help with a problem with our keycard to the room. He claimed it was expired even though he had just watched me use it to gain lift access. In addition many, but not all, of the staff seemed uninterested in helping out with simple requests. This was disappointing as on previous visits that was not the case.
於 2023 年 2 月住了 6 晚
Pidor HENG (Ms.) 於 2023年2月21日的回應
Dear Julian, Thank you for choosing our hotel as your accommodation during your trip to Phnom Penh and spending your valuable time reviewing us. Please be informed again that EVERY second guest who is not check-in at the same time as the main guest must be required his/her ID/Passport at the reception desk. This procedure is required by the Immigration Department to secure the guest's safety. If you choose to stay in a standard hotel in Phnom Penh, they will do the same way. Only some low-standard hotels or guest houses, they won't care about it. Should you need any further information or assistant, please do not hesitate to contact us.

10/10 優異

Thierry

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is great and helpful. Room very clean. Pool is refreshing in the evening. The gym is a little bit outdated, but it is more interesting to explore the neighborhood then going to the gym! I would come back!
於 2023 年 2 月住了 4 晚
Front Office Team 於 2023年2月20日的回應
Dear Thierry, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 優異

Savong

讚好：整潔度、職員與服務和設施服務
I loved it
於 2023 年 2 月住了 4 晚
Front Office Team 於 2023年2月20日的回應
Dear Savong, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 優異

Nitchapha

於 2023 年 2 月住了 1 晚
Front Office Team 於 2023年4月12日的回應
Dear Nitchapha, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

8/10 不錯

Nicole

於 2023 年 2 月住了 1 晚
Front Office Team 於 2023年2月20日的回應
Dear Nicole, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

8/10 不錯

Anne

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice pool area with sun and shade. However mainly for sunbathers. Why not add a few umbrellas for those guests that cannot lie in the sun. Area around the hotel lacks restaurants
於 2023 年 2 月住了 4 晚
Front Office Team 於 2023年2月20日的回應
Dear Anne, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 優異

Rhett

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff convenient location
Front Office Team 於 2023年1月29日的回應
Dear Rhett, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

8/10 不錯

ADRIAN WILLIAM FRANK

讚好：整潔度、職員與服務、設施服務和住宿狀況
All round great hotel cant fault it only snag seemed to be the swimming pool with limited sun which cast a shadow on the pool very cold but apart from that very happy 😊
於 2022 年 12 月住了 21 晚
Front Office Team 於 2023年2月20日的回應
Dear ADRIAN WILLIAM FRANK, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Rooftop lounge
Convenient location, good selection at breakfast and they changed up the menu each day. Really friendly and helpful staff. Rooftop lounge was very convenient, we ate there nearly every night. Gym had a ping pong table, great space to relax or workout. The spa/steam room combo was the best.
於 2023 年 1 月住了 5 晚
Front Office Team 於 2023年2月22日的回應
Dear Elizabeth, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel
Front Office Team 於 2023年2月22日的回應
Dear Michael, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

8/10 不錯

SASAHARA

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
大きな部屋、窓から周囲を見渡せる開放感、朝食はwebには６時から、部屋のインフォメーションには、６時３０分と書かれているが、実際は７時過ぎだった。
Front Office Team 於 2023年2月22日的回應
Dear SASAHARA, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.

10/10 優異

PARK

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
비슷한 가격의 호텔중에 제일 좋았어요
직원들도 친절하며 호텔 침구상태도 청결하고 에어컨도 잘 작동해서 쾌적합니다. 호텔입구에서 오른쪽으로 걸어서 약 10분내외로 왕궁과 박물관을 갈 수 있고 주변에 큰 슈퍼도있으며, 번화가주변이지만 대로변은 아니라 차소리가 심하지않아 만족스러웠습니다. 그리고 마사지샵 고민중이라면 호텔로비에서 예약가능한 마사지추천해요 :) 가격은 주변보다 조금비싸다고 생각될수있는데 그래도 건전함이 보장되고 정말정말 시원하게 잘해줘요!! 10시부터 이용가능한 수영장뷰도 좋은데 수심이 160cm/40cm 라 수영못하시는 분들은 참고하셔야할거같아요.. 구석쪽방에서는 와이파이가 조금느릴수있는데 로비랑 복도에서는 빨랐어요. 다음에 또 캄보디아에 온다면 이 곳에 또 방문예정입니다♡
於 2022 年 12 月住了 2 晚

6/10 一般

SASAHARA

10/10 優異

Nicholas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were very helpful and friendly. Fantastic hotel in a great area!

10/10 優異

Kathryn

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place
Nice place to stay. It was modern and clean. We were able to park underneath even though they have like 3 spots. Close to restaurants. Good value for your money.
於 2022 年 12 月住了 3 晚