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美聯酒店的評價

3 out of 5
美聯酒店
No.150H, St.516, Snagkat Boeung KorkI, Khan Toul Kork, Phnom Penh

評價

6.4
10 分評分，優異；46 則評價中有 7 則" "
8 分評分，不錯；46 則評價中有 11 則" "
6 分評分，一般；46 則評價中有 16 則" "
4 分評分，欠佳；46 則評價中有 7 則" "
2 分評分，很差；46 則評價中有 5 則" "

6.6/10 

整潔度

6.8/10 

職員與服務

5.2/10 

設施服務

6.0/10 

住宿狀況

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 1 晚
Vichhay 於 2018年6月21日的回應
We are welcome for your stay Midland Hotel and thank you for your good comment to us.

4/10 欠佳

SEUNGGI

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
호텔 청결 등 전반적으로 최악입니다. 갑작스런 폭우로 차에 이상이 생겨 급히 예약하고 체크인 했는데 타올 등 비품이.....다시 생각하기도 싫을 정도!
於 2020 年 8 月住了 1 晚

6/10 一般

真實旅客

商務旅客
不滿：設施服務和住宿狀況
The price was good. The room was $23 plus another $5 per person for breakfast. Breakfast was boring. Light bulbs in the rooms were burned out and not replaced on request. They don't seem to receive reservations made online so if you do that, bring proof. They do honor that. Taxi drivers don't know where the hotel is so take the address with you. The neighborhood is full of greasy used truck parts stores. It isn't pleasant.
於 2020 年 3 月住了 1 晚
Vichhay 於 2020年3月11日的回應
Dear Sir/Madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

6/10 一般

Gap Yong

商務旅客
단기간 숙박 이용
단기 수박으로 이용 복도가 어둡고, 밤늦게 check in 인데 예약된 방보다 낮은 등급의 방을 주어서 다시 항의로 방교환. 방문고리가 낡아 없어짐, 그러나 안전에 문제가 있는 것은 아님. 몇번이용하는데 노후화 되고 서비스도 낮음 값은 예전이나 동일한 수준
於 2019 年 12 月住了 5 晚
Vichhay 於 2020年1月28日的回應
Thank you for your commendation and next time we will try the best for you. We are welcome and provide good service for your next trip.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度和職員與服務
ベルボーイが大変親身になって日本語対応してくれました。ベットメイキングの方も笑顔で忘れものを見つけてくれました。
於 2019 年 12 月住了 1 晚
Vichhay 於 2019年12月13日的回應
Thank you for your comment and we will try the best for your next trip.

8/10 不錯

TOMOMI

多人同遊
讚好：職員與服務
於 2019 年 11 月住了 2 晚
Vichhay 於 2019年12月3日的回應
Thank your for your comment and thank you for your stay at Midland Hotel. We are welcome and try the best for your visit next trip.

6/10 一般

真實旅客

多人同遊
不滿：整潔度
於 2019 年 11 月住了 2 晚
Vichhay 於 2019年11月19日的回應
Thank you for your rate at Midland Hotel. We will try the for your reserve next trip. We are welcome for your stay at Midland Hotel.

4/10 欠佳

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
ゲストハウス並みのグレード
チェックイン時に「予約はない」、と受付で英語が通じないスタッフと悶着がありバウチャーを見せ何とかチェックインできました。 朝食ビュフェでしたが、宿泊客の少なさかセットメニューとなっていました、そのセット目にの朝食はフランスパンと目玉焼きだけしかも飲み物もセルフで水かお茶だけ、この粗末さにあぜん、朝食会場は、私のほかに一人だけでした。
於 2019 年 9 月住了 2 晚
Vichhay 於 2019年9月24日的回應
We are sorry to hear that. Next time we try the best reserve for you.

4/10 欠佳

真實旅客

不滿：職員與服務、設施服務和住宿狀況
Noise from new building construction next building.
於 2019 年 8 月住了 2 晚
Vichhay 於 2019年9月3日的回應
We are sorry about this and we will resole this problem soon.

8/10 不錯

かずの

商務旅客
便利なところでした。
於 2019 年 5 月住了 2 晚
Vichhay 於 2019年7月23日的回應
Dear Sir/Madam, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Midland Hotel! Best Regards, Vichhay Reservation Manager

2/10 很差

真實旅客

不滿：整潔度、設施服務和住宿狀況
No pool, no gym as pictured, the very reason I hose this hotel. Under long term repair. Place uninhabitable - mouldy and musky. Room door cannot be locked despite 'repairs'. Checked out within half an hour. Demanded a refund from Midland but was told to get it from the Booking agency who in this case is Expedia. Have not received refund from Expedia yet.
於 2019 年 6 月住了 4 晚
Vichhay 於 2019年7月23日的回應
We're sorry you were unhappy . Our Fitness will opening soon.

4/10 欠佳

Venkat Ramanan

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not Up to the Mark, not as advertised.
The Hotel is not as advertised, the breakfast is horrible, lots of flies around the food. Very few staff knows English and that too a little bit. The rooms are spacious but not clean, human hairs everywhere on the bed, toilet, chairs, etc. When I complained initially the staff claimed it was cleaned before our check-in, but after I raised my voice they agreed to clean and eventually cleaned it. But this is cheaper accommodation in terms of Money.
於 2019 年 6 月住了 2 晚
Vichhay 於 2019年6月19日的回應
Dear Venkat Ramana, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay, Assistant Manager

2/10 很差

Martin

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disastrous vacation.
The stay was a disaster. There were no facilities as listed on Hotels.com and the hotel was basically a building site. The was also no edible breakfast and so we have had to cancell and leave after one night. The hotel management has told us to contact hotels.com for a full refund.
於 2019 年 6 月住了 7 晚
Vichhay 於 2019年6月19日的回應
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 很差

真實旅客

不滿：整潔度、職員與服務和住宿狀況
Made reservation with single bed but not available. changed room to two twin bedroom. Sheet cover has stains. receptionist has not been trained and lack of customer services.
於 2019 年 5 月住了 2 晚
Vichhay 於 2019年6月4日的回應
We are sorry to heard that. Next time i will try the best for you. We are welcome for reserve you next time.

6/10 一般

真實旅客

不滿：職員與服務和設施服務
於 2019 年 5 月住了 1 晚
Vichhay 於 2019年5月26日的回應
Warmest greeting from Midland Hotel. Thank you for your comment to us. We are welcome for our reserve next time.

2/10 很差

真實旅客

於 2019 年 4 月住了 1 晚
Vichhay 於 2019年5月8日的回應
Welcome for your stay at Midland Hotel!

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
A repeated stay requested by traveller. Nothing much to comment.
於 2019 年 3 月住了 4 晚
Vichhay 於 2019年3月30日的回應
Greeting from Midland Hotel! Thank you for your stay at Midland Hotel. We try the best for all the guest stay at Midland Hotel.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Goos location and excellent service. G near excellent references.
於 2019 年 2 月住了 3 晚
Vichhay 於 2019年3月2日的回應
Thank you your recommend and we will try the best for your next trip to Midland Hotel. Sincerely, Vichhay

6/10 一般

真實旅客

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Rundown and lacking in customer service, not what it used to be
於 2018 年 12 月住了 3 晚
Vichhay 於 2019年1月5日的回應
Dear Sir/Madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

4/10 欠佳

真實旅客

家人同遊
不滿：住宿狀況
We have stayed here in the past and were pleased but now the hotel is rundown and the service is poor We werent anke ti get hand towels even after asking frequently.
於 2018 年 12 月住了 2 晚
Vichhay 於 2018年12月31日的回應
Dear Sir/Madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

8/10 不錯

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A good option for an affordable hotel with a pool and gym. Staff were friendly and helpful. The gym was well equipped and though I never actually swam in the pool it did look inviting. The restaurant had good food. There are western style restaurants and shops in the nearby mall (Starbucks etc.)if that’s your thing .
於 2018 年 12 月住了 2 晚
Vichhay 於 2018年12月25日的回應
Dear Robert, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Midland Hotel! Best Regards, Vichhay, Guest Service Manager

6/10 一般

M (Coquitlam, BC)

The location was 2 blocks short walk from TK Avenue outdoor mall, so that was very convenient. Unfortunately the hotel was not great, the pool and gym were a bonus feature but the housekeeping is not well done and there was often hair on my room floor. The room smelled like smoke even though it was non-smoking. The breakfast was ok, the days where it was buffet the food was cold but the days they had me order from the menu were better. The coffee bar in the lobby has pretty good drinks so it was nice to have it nearby.
於 2018 年 10 月住了 6 晚
Vichhay 於 2018年10月29日的回應
Dear Sir/Madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

6/10 一般

真實旅客

Too far out
This hotel is too far from anything..its really in a working area of pp..has a lot of business people staying for 1 or 2 nights and lots of chinese tour groups...the rooms are cleaned well and soft beds but the pillows were like bricks.tv was small but channels were ok.shower had lots of hot water and very good..my room looked out at the bottom of a roof so no light really.every day you must getbthe room key activated.bit of a drag being locked out.there was no water hise for the toilet in my room but could not be annoyed explaining this to reception. The pool is good..but gets very busy at the weekends and night times..you can come here and pay $5 to use it and the steam and gym rooms..the gym is probably its biggest attraction but beware..no aircon and only 2 small fans work and thats if you putbthem on yourself...there is a couple of girls at the pool who give out towels and 2 guys at the gym who i didnt actually see do anything..the reception are very nice and english is spoken..even the doorboy has a good knowledge of english.. To be honest i sort of liked it but realistically its not for tourists and being cheap costs you on tuks..nothing around this hotel and did not look safe to walk at night.. Breakfast is limited..not very good..asian food was the norm i would say.. If this was closer to the centre i would give it the thumbs up...
於 2018 年 10 月住了 4 晚
Vichhay 於 2018年10月26日的回應
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

8/10 不錯

Koo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Not too bad for what I paid for.
Right place for money we paid for. The was kind and courteous. The fitness Center with full size indoor swimming with open air was great. Carpet were old and becoming loose here and there, however the room was reasonably clean. Next room of us seems smoking where should be no smoking room. Set menu instead of Breakfast buffet. TK Avenue market place near the hotel has upscale stores and food. Thanks for the hotel staffs.
於 2018 年 10 月住了 5 晚
Vichhay 於 2018年10月12日的回應
Dear Koo , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. . We look forward to seeing you on your next trip to Midland Hotel! Best Regards, Vichhay, Guest Service Manager

10/10 優異

Sow Kee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Decent place to stay
The rooms are comfortable, beds pretty good. Shower needs some adjustment as water pressure is not consistent. Aircond needs time to cool the room.
於 2018 年 9 月住了 2 晚
Vichhay 於 2018年9月19日的回應
Dear Sow Kee, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay, Assistant Manager

6/10 一般

mm

讚好：整潔度和職員與服務
TV wasn't working at all, other than this all clean and hygienic everything works. Just location isn't good.
於 2018 年 6 月住了 1 晚
Vichhay 於 2018年7月2日的回應
Dear Sir/Madam, Greeting from Midland Hotel! Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vichhay., Assistant Manager

10/10 優異

Samnang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚
Vichhay 於 2018年6月26日的回應
Dear Samnang, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We look forward to seeing you on your next trip to Midland Hotel! Best Regards, Vichhay, Reservation Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great time
Excellent service upbeat positive stay love the hotel More bi lingual staff would help
於 2018 年 4 月住了 1 晚
Vichhay 於 2018年4月18日的回應
Dear Value customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip Midland Hotel! Best Regards, Vichhay, Guest Service Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Multi lingual
Excellant hotel. Need multi lingual team member. Excellant team
於 2018 年 3 月住了 1 晚
Vichhay 於 2018年3月20日的回應
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Midland Hotel!

4/10 欠佳

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
Midland Hotel
The air condition broke down at 10 pm no maintenance engineer to check. Gave a replacement room without remote for air con. The breakfast was horrible.
於 2018 年 3 月住了 1 晚
Vichhay 於 2018年3月20日的回應
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.

6/10 一般

sangkyu

於 2018 年 2 月住了 1 晚
Vichhay 於 2018年3月7日的回應
Thank you very much for taking the time to review our property. It's always heartwarming to hear that our service was appreciated.

6/10 一般

SOE (SE)

不滿：職員與服務和客房舒適度
이용 개선 좀 해 주세요
상기 호텔 위치가 고객사랑 가까워서 어쩔수 없이 이용하는데 개선할 부분이 좀 있습니다 1. 호텔 방침인거 같아요 : 일일 룸키를 갱신해야 한다는 점 2. 새벽 비행기의 경우 박스 포장해야 하는데 포장용 테이프가 없다는 점 3. 새벽의 체크아웃할때 불친절 하다는 점 이상입니다
於 2018 年 1 月住了 3 晚
Vichhay 於 2018年1月26日的回應
Dear Sir, Greeting from Midland Hotel! Thank you for your feedback. Sorry to heard that and i will you to reply back to me if you need to transfer to air port. Hope to hear from you soon. Many thanks, Vichhay Manager Reservation

8/10 不錯

Vannak

讚好：職員與服務
Hotel in good location. Staff very friendly, room a bit old need renovation.
於 2018 年 1 月住了 3 晚
Vichhay 於 2018年1月22日的回應
Thank you for your feedback.

8/10 不錯

Ken (NY)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place in a not so great area
Excellent stay,great facilities,great breakfast and very comfortable . I have stayed there twice and enjoyed the quiet location,great shops nearby!!
於 2017 年 8 月住了 4 晚
Vichhay 於 2017年10月27日的回應
Dear Ken, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Saskatoon! Best Regards, Vichhay, Guest Service Manager

6/10 一般

Magnus (sollentuna)

讚好：整潔度、職員與服務和客房舒適度
Gym Sauna swimmingpool
Bra hotell. lite slitet men ok. Om man som jag planera koppla av på hotellet så öppnar gym osv kl 12 det är en besvikelse.Frukosten kunde vara bättre. Men placeringen av hotellet är perfekt nära shoppingcenter med bio. Så helheten med vad som finns på hotellet och läget så är jag mer än nöjd.
Midland Hotel 於 2017年10月27日的回應
Dear Magnus, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Midland Hotel! Best Regards, Vichhay, Guest Service Manager

6/10 一般

laci (bangkok)

不滿：職員與服務
Looks old but inside good.
Near from new shopping mall. 2～3min by walk.from outside looks old but inside hotel is not that much like how looks.have a poor and gym.

4/10 欠佳

laci (bangkok)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Near the small shopping mall
Near that hotel have small new shoppingmall.but another thinks is nothing around there.far way from.down town.it take 20～45min to town.when have traffic take very long time. If want to feel live maybe it good hotel.

6/10 一般

真實旅客

讚好：整潔度和職員與服務
初めてのカンボジア旅行に利用しましたが、十分快適に過ごせました。 時々停電などしますが、それはお国柄ですので問題無いです。 ジムやプールなどは利用していませんので分かりません。

2/10 很差

local

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
スタッフ、設備共に最低
エクスペディアからの連絡ミスなのかブッキング出来ておらず、スマホの予約画面などを、見せるも何度も同じ質問を繰り返す。 挙げ句の果てに、カードキーをポイッと渡してくる始末。 翌朝も同じ質問と朝食も準備されず食べれなかった。 シャワーの水圧はゼロ。滴り落ちるだけ。 部屋は何故か間接照明のみで夜間はテレビを付けないと暗くて困る。わざとそんな部屋にしたのかな？ とにかく泊まるべきではない。

6/10 一般

Katja

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
A Decent Stay...
The hotel is value for money. It is reasonably clean and neat except for it dated furniture and bathroom. The staff speaks little english but managed to communicate with them by rephrasing and stressing so key words. There is no manager on site to handle more challenging issues. My booking was not found and they have to call the owner to handle it. The breakfast was not good. Need to pay USD $5 if breakfast is not part of the package. Though it is a buffet breakfast, it has little spread. Hot chocolate drink is available with the buffet but need to pay for it separately. There are a few seafood restaurant 3 minutes walk away and a very "singaporean" area with Geylang Lor 9 restaurant and Breadtalk 5 minutes away.

8/10 不錯

roko (千葉県)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
近くに、ショッピングモールがあります
思ったよりきれいだし、ロケーションが抜群だと思いました。 1年前にオープンした、カンボジアにしては？、かなりオシャレなお店が歩いて数分であります。

6/10 一般

Tony rad (Australia)

Average
This was a late booking and I was tire when I booked. Not real value for money

6/10 一般

Gyu Lee (Seoul)

Not bad not good
I was satisfied with my room, but I was not satisfied with the breakfast. The breakfast was not good because it was not delicious and clean. The location is roughly 5km away from the downtown.

8/10 不錯

Alex J. KIM (Korea)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel for the rate
Overall, I am totally satisfied with the services provided by the hotel staff.

8/10 不錯

ラビット大佐 (東京)

讚好：職員與服務
가격 대비 상당히 좋은 호텔입니다.
아침 식사도 적당히 괜찮아요 그리고 무엇보다 침대가 아주 편하고 방이 참 깨끗해요 화장실도 괜찮고요