2 間餐廳；供應早餐、午餐、晚餐；東歐菜
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蘇瓦娜酒店的評價

4 out of 5
蘇瓦娜酒店
#6, Street 21, Tonle Bassac, Chamka Morn (Independent Monument Area), Phnom Penh, Kandal

評價

8.8

優異

10 分評分，優異；222 則評價中有 117 則" "
8 分評分，不錯；222 則評價中有 79 則" "
6 分評分，一般；222 則評價中有 16 則" "
4 分評分，欠佳；222 則評價中有 6 則" "
2 分評分，很差；222 則評價中有 4 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

7.2/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
好
於 2019 年 6 月住了 2 晚
SOK VANNA 於 2020年12月18日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

6/10 一般

真實旅客

1.飯店接洽人員英文溝通不大順暢； 2.機場接機司機遲來，讓人手足無措只能乾等； 3.官網mail接收有問題，我跟同伴發了無數封都說沒看到，後來是打到hotel.com請客服幫忙聯繫飯店才勉強聯繫上； 4.一進去時看到房間被跟床單髒汙，飯店人員有即時幫忙換掉，因為太累只好這樣了； 5.餐點好吃； 整體而言因爲便宜就算了，不過若是商務旅行不會再入住。
於 2019 年 3 月住了 2 晚

8/10 不錯

chi fung

讚好：整潔度、職員與服務和住宿狀況
於 2017 年 11 月住了 2 晚

6/10 一般

真實旅客

普通
不推薦這間酒店,性價比低,相比同類型酒店,這間房間較細小,服務態度一般

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

WAI KEE (香港特区政府)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
空调有待改善

10/10 優異

Chi Man (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice hotel
it upgraded our room!!! the room was much more bigger and included a spa~~very good breakfast also great staffs are nice

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
everything good and make relax

8/10 不錯

Mang Hang (Macau)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Will come back again !!
Good Location. Big and clean room, very nice and helpful staff !

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
超值的酒店
因为池景房没了所以升级到了套房 非常不错的房间 厕所很大有浴缸 布局非常现代化 设施很新很干净 属于不大但是非常精致的酒店 地理位置也很好 就在纪念碑的旁边 周围也有很多不错的餐馆和酒吧 走几步路就到了 去大皇宫也很近 工作人员很热情 总体来说非常满意

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
一間新而雅致的精品酒
原本預訂的是標準客房，去到酒店已幫我提升了exclusive room,但由於它在泳池旁邊又在地下那層，我一向太喜歡住得太低，所以要求幫我換一間高樓層的房間，服務員竟然幫我換了一間蜜月套房，間房真的又大又乾淨，兼且有一個大露台，令我很滿意。

10/10 優異

Asta

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 3 晚

10/10 優異

Jedie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 3 月住了 3 晚

8/10 不錯

Keith

家人同遊
讚好：整潔度和客房舒適度
於 2021 年 11 月住了 6 晚
Heng Phirum 於 2021年12月21日的回應
Dear Valued guest, I would like to express my deep thank to you to give us the review and we hope to meet you next time at my hotel.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very Kindly
於 2021 年 3 月住了 5 晚
Heng Phirum 於 2021年5月18日的回應
Dear Valued guest I would like to express my special thank to you giving us the review. Villa Savanna Boutique Hotel wish you healthy and happiness, especially being free from COVID 19

10/10 優異

真實旅客

家人同遊, 親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
We like it properly. Reasonable price and clean. Thanks
於 2021 年 3 月住了 1 晚
Heng Phirum 於 2021年4月20日的回應
I would like to express my deep thankfulness to you and hope that meet you soon in my hotel

8/10 不錯

Marcus

讚好：整潔度、職員與服務和客房舒適度
於 2020 年 12 月住了 1 晚
SOK VANNA 於 2021年1月16日的回應
Dear Marcus, Many thanks for your review. We are all very appreciated for your review and we hope to see you again soon, we are very please to wish you have a pleasant day where you may go! Best regards, SOK VANNA Mr, Sales & Marketing Executive

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
日本人には良いと思います。
こじんまりとしたホテル。 場所がわかりにくい。 プールは綺麗だが、陽当たり時間が少なそう。 部屋はとても清潔で綺麗。 シャワーのお湯がぬるい。 夜、食事する場所は少し歩くと沢山ある。 日本語の通じる店も多い。
於 2020 年 11 月住了 2 晚
Heng Phirum 於 2020年12月17日的回應
大切なゲストの皆様、本当にありがとうございました。近い将来、私のホテルに滞在できることを光栄に思います。 健康になりますように

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 10 晚
SOK VANNA 於 2020年10月21日的回應
Dear Valued Customer, Thanks you very much for your review. I am all team are very appreciated for your review and we are very pleased to say thanks you and wish you have a pleasant day where you may go. Best wish and good luck Sovanna Hotel Sale & Team

10/10 優異

Heng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚
SOK VANNA 於 2020年12月18日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
För det priset, var det ett schysst hotell. Bra läge och bra service.
於 2020 年 2 月住了 1 晚
SOK VANNA 於 2020年12月18日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
緑に囲まれて、朝は鳥のさえずりが聞こえる良い環境の中、清潔な部屋でシャワーのお湯も問題なく快適でした。立地的にも中心部で、
於 2020 年 2 月住了 3 晚
SOK VANNA 於 2020年12月18日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

10/10 優異

Sreymom

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel is clean and staff are friendly.accept no lift we had to carried our luggage up those stairs.. but we did enjoy the stay.
於 2020 年 2 月住了 2 晚
SOK VANNA 於 2020年12月18日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel had everything we needed for our stay and staff were always pleasing, happy and polite. Our only problem was no hot water in bathroom.
於 2020 年 2 月住了 3 晚
SOK VANNA 於 2020年2月15日的回應
Dear Anonymous, Warmest greeting from Villa Sovanna Boutique Hotel. Thanks you very much for your accommodation with our hotel in Phnom Penh – Cambodia Thanks again for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. If you have any assistant, please do not hesitate to contact us by email : sales@villasovanna.com or stay@sovannahotel.com We look forward to seeing you again in your next future visiting. Wish you have a pleasant day! Yours truly, Villa Sovanna Boutique Hotel Team

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
The location is good as quiet in residential area and many restaurants are around the hotel
於 2020 年 1 月住了 3 晚
SOK VANNA 於 2020年12月18日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2020 年 1 月住了 2 晚
SOK VANNA 於 2020年1月30日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best Regards, Villa Sovanna Hotel Manager & Team

8/10 不錯

Koh

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ok
於 2020 年 1 月住了 4 晚
SOK VANNA 於 2020年12月18日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

8/10 不錯

Javier

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
SOK VANNA 於 2020年12月18日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A small and cosy hotel, clean and quiet. Walking distance from some great sights.
於 2020 年 1 月住了 1 晚
SOK VANNA 於 2020年12月18日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

8/10 不錯

Pierre

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Un hôtel agréable idéalement situé dans Phnom Penh
Nous avons passé 5 nuits à l'hôtel Sovanna qui est idéalement situé à moins de 5 minutes à pieds du monument de l'Indépendance, à 50 m du Boulevard SIhanouk dans une rue latérale assez calme. Cette propriété a récemment été agrandie. L'aile ancienne ne comprend que deux étages sans ascenseur et les chambres sont relativement petites et d'un confort moyen. L'extension comporte six étages dont un rooftop d'où on a une vue intéressante sur la ville. Les chambres de cette extension sont beaucoup plus vastes et confortables que celles de la partie ancienne. Nous avons été initialement logés dans une des chambres anciennes et nous avons du "mettre la pression" sur la direction pour disposer, dés la seconde nuit d'une chambre conforme à ce que nous avions réservé. Le personnel est très aimable et serviable. La piscine est toute petite mais est située dans un agréable patio arboré et décoré de multiples orchidées. Le bémol: le petit déjeuner est minimaliste en dépit du fait que l'hôtel est associé à deux restaurants populaires qui l'encadrent, les Sovanna 1 et 2, où la nourriture - cambodgienne - est de qualité (spécialités de grillades).
於 2019 年 12 月住了 5 晚
Heng Phirum 於 2020年1月2日的回應
Dear valued Guest, On behalf of Villa Sovanna Boutique Hotel, I would like to express my deep thank to you writing your real command. it is very important for us to improve our properties for all on the world and we hope that we will meet you and your friends soon in our hotel in near future. Dr. Heng Phirum, Director

4/10 欠佳

真實旅客

於 2019 年 11 月住了 2 晚
Puthirith Suyd 於 2019年11月22日的回應
Hi, Thank you for taking the time to share your feedback on Expedia, I am disappointed to read your review and would like to offer my sincere apologies for your experience. I would appreciate the opportunity to discuss your comments further and invite you to contact me at the Hotel directly. I hope to hear from you soon. Kind Regards, Puthirith Suy

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Skybar and the central location are excellent. Staff very helpful and go the extra mile
於 2019 年 11 月住了 1 晚
Puthirith Suy 於 2019年11月20日的回應
Hi, I want to personally thank you for sharing your Magnifique review following your recent visit, it is a delight to read! We all look forward to welcoming you back. Kind Regards, Puthirith Suy

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sky bar has a great view over the city. Great hotel
於 2019 年 11 月住了 1 晚
Heng Phirum, General Director of Villa Sovanna Bou 於 2019年11月13日的回應
On behalf of Sovanna Hotel, I would like to thank so much for your command and Wish you healthy. We hope that we have great honor to receive your next reservation

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Well maintenanced
於 2019 年 10 月住了 4 晚
Dr. Heng Phirum. General Director 於 2019年11月13日的回應
Dear Valued guest, I would like to thank so much for your review and we hope that we will have great value to receive your reservation next time/

8/10 不錯

真實旅客

於 2019 年 8 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
Shower run cold water on one day.
於 2019 年 7 月住了 2 晚

4/10 欠佳

じゃっきー

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
スタッフの対応がわるかった
於 2019 年 7 月住了 5 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 1 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度和住宿狀況
The room is clean and good location. There is no lift so that if your room is 2nd floor, it's hard to carry heavy suitecase to the room. But overall, good facility.
於 2019 年 6 月住了 3 晚

10/10 優異

jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Brilliant
Great place to stay, I would recommend this hotel in phnom Penh, Thank you for a lovely stay😎😁
於 2019 年 2 月住了 3 晚
SOK VANNA 於 2020年12月18日的回應
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

10/10 優異

jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 4 晚

8/10 不錯

kevin

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Service was a little unprofessional, although still reasonably friendly. Bed was fantastic, as was shower
於 2019 年 1 月住了 2 晚

8/10 不錯

Charles

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 7 晚

2/10 很差

真實旅客

不滿：設施服務和住宿狀況
the room details nothing like the real thing sometimes no hot water....a smell of sewer gas in bath room ….room phone did not work there one week never got it fixed.... breakfast not good....hard to find anyone who speaks English never go back
於 2019 年 1 月住了 7 晚

6/10 一般

真實旅客

不滿：整潔度
於 2018 年 12 月住了 12 晚

8/10 不錯

ronald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very Nice PP Hotel
Very nice hotel located near independence monument. Very friendly and attentive staff. Complimentary cooked-to-order breakfast at hotel restaurant good but modest portions. Rooftop bar with incredible views. Banana and Sovanna restaurants nearby are extremely good, plentiful and cheap. Tuk-Tuks always out front making for $2 - 3 rides anywhere very convenient. Only issue was no hot water our initial day but resolved next day.
於 2018 年 12 月住了 4 晚

8/10 不錯

Mikael

讚好：職員與服務、住宿狀況和客房舒適度
Mindre hotell som kändes prisvärt
Lever upp till priset. Mindre hotell med mer personligt intryck. Liten pool men i fint skick och lite lummig inramning. Frukost modell enkel men helt ok. Vi uppgraderade till större rum med uteplats/balkong. Badrummet trångt och svårt att hänga upp sina saker.
於 2018 年 12 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
- Petit hôtel sympathique - Belle petite piscine, skybar et barman exceptionnel - Bien placé
於 2018 年 12 月住了 2 晚

8/10 不錯

Maria

讚好：整潔度、職員與服務和客房舒適度
Under renovation.
Hotellet er under renovation, hvilket man kunne se på værelset, da de havde glemt at pille maler tapen af :-) morgenmaden var meget kedelig. Og de områder der maglede renovation var slidte og triste. Tilgengæld var det de havde lavet rigtig godt, virkelig lækkert.
於 2018 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
朝食は満足
4つ星ホテルとして行くと、雰囲気は少し物足りない気がするが、滞在中は特に不便はない。アメニティも十分。 朝食はバイキング形式ではなく、ウエスタンかアジアンかをテーブル選んで持ってきてくれるスタイルで量は多くないが悪くはない。
於 2018 年 12 月住了 3 晚