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阿德羅斯科茨代爾度假村 (傲途格精選酒店)的評價

4.5 out of 5
阿德羅斯科茨代爾度假村 (傲途格精選酒店)
13225 North Eagle Ridge Drive, Scottsdale, AZ

評價

8.6

優異

10 分評分，優異；541 則評價中有 345 則" "
8 分評分，不錯；541 則評價中有 94 則" "
6 分評分，一般；541 則評價中有 43 則" "
4 分評分，欠佳；541 則評價中有 31 則" "
2 分評分，很差；541 則評價中有 28 則" "

9.4/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

Brittni

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean and chic! I liked the linens and the beds at Adero. They were comfortable and cozy. We enjoyed each meal at Cielo from breakfast, lunch and dinner. I also loved the staff at the SPA! They were welcoming and knowledgeable. The aestheticians who gave my daughters their facials were wonderful! I was not impressed with the lack of staff by the pool and the pool cafe. We could not get ice, food or drinks other than the Cielo bar and restaurant and we felt awkward ordering in pool attire. We wished there was a cooler or shade down by the pickleball courts as well. I enjoyed my time at Adero and would stay again. Thank you.
於 2024 年 5 月住了 3 晚

8/10 不錯

Claude (Incline Village)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Beautiful property and in a very quiet location.
於 2024 年 5 月住了 10 晚

10/10 優異

Sydnie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚

6/10 一般

NICOLE

伴侶同遊, 商務旅客
Friendly staff, but seemed a bit disorganized: towels and glasses at the pool from the night before were still there the next morning. The restaurant had decent service, but was incredibly understaffed.
於 2024 年 5 月住了 3 晚

10/10 優異

Samnang

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great view of the Sonoran Desert! Trail nearby to walk or hike. The pool area was convenient and clean! Great food at Cielo restaurant!
於 2024 年 5 月住了 3 晚

6/10 一般

Rich

於 2024 年 4 月住了 2 晚

10/10 優異

Liza

讚好：整潔度、職員與服務和住宿狀況
Beautiful location and views. The staff were pleasant and helpful.
於 2024 年 5 月住了 6 晚

8/10 不錯

Pierre

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Alesia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property, staff was kind and helpful.
於 2024 年 5 月住了 3 晚

10/10 優異

Marie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

10/10 優異

Andria

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The price of parking was excessive!
於 2024 年 5 月住了 3 晚

10/10 優異

Abidemi (Chicago)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved it It was very peaceful
於 2024 年 4 月住了 3 晚

6/10 一般

Jelena

家人同遊, 親子同遊
不滿：職員與服務和設施服務
The fact that you pay hundreds of dollars for a room and this hotel has the audacity to charge you daily for a parking spot is a first and will guarantee we stay away from Marriott properties in the future, just insane they would not let you park for free when you are a paying guest!
於 2024 年 4 月住了 2 晚

10/10 優異

janaire m

讚好：整潔度、職員與服務和住宿狀況
Location Location Location scenery
於 2024 年 4 月住了 3 晚

10/10 優異

Armida

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

8/10 不錯

Kelley

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

Molika

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
amazing resort away from the city up in the hills beautiful view
於 2024 年 4 月住了 2 晚

10/10 優異

J

於 2024 年 4 月住了 2 晚

6/10 一般

Janet (GILBERT)

伴侶同遊
不滿：職員與服務和設施服務
Stayed here several years ago and loved it, so we went back and definitely disappointed. Tried to get drinks at the bar in the evening, ordered twice waited over 1 hour and never received a single drink so we got up and left. Wanted to purchase a bottle of water in the evening (8 pm) but the only bar that sold water was already closed. So extremely limited on being able to provide things. Ordered ice to our room (because there are no ice machines) and that never arrived. Paid extra for a mountain view room, but had to look over the condo's that were directly in front of our room to see the mountain to the side. Tried to get customer services at the front desk with NO resolution.. just every departments seemed to not really care honestly. Hotel and room were okay, nothing special for the cost for sure.
於 2024 年 4 月住了 1 晚

6/10 一般

Bridget

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
The hotel was lit too much to see the stars. That was the whole reason we stayed there. We were very disappointed about this. We also had our handicap pacecard stolen from our vehicle and the valet told us there are no cameras in the back where the handicap is. That definitely doesnt sound like the resort cares about safety,
於 2024 年 3 月住了 4 晚

10/10 優異

Jim

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚

8/10 不錯

andrew

讚好：整潔度、職員與服務和住宿狀況
Beautiful location
於 2024 年 3 月住了 3 晚

10/10 優異

Markos

讚好：整潔度
於 2024 年 1 月住了 4 晚

6/10 一般

Keith

伴侶同遊
讚好：整潔度和設施服務
All was great with the stay, but super frustrating to have to ask and then the front desk acted like they were doing me a favor by giving what I paid for. All in all the property is great and would stay here again,view and location all are top notch. Frustrating that the check in process tainted the rest of the stay. Hope this is a one off experience any your stay is amazing, as it very well could be.
於 2024 年 3 月住了 2 晚

4/10 欠佳

Keith

於 2024 年 3 月住了 5 晚

8/10 不錯

Simon

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great property although our room was on the main floor and felt a bit like the basement, the pool area was great and general condition of the facility was good. Staff was inexperienced but friendly. In general it felt very understaffed from bar to restaurant. Website says they have pool service but in 3 days at the pool there was none. All in all we would stay there again as it is quiet and close to good hiking.
於 2024 年 3 月住了 3 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Simon, Thank you for the feedback and we greatly appreciate you taking the time to share it. I will be sure to pass the feedback along to our Food 7 Beverage Management.

10/10 優異

Donald

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Giles an assistant manager made sure that we were welcomed and had a beautiful birthday. In fact all staff were great. Really made my wife’s birthday. Excellent aces to the McDowell monuntain trail system. Beautiful views of Fountain Hills. Pool and fitness center could not be better. Enjoyed the pickleball as well. All in a enjoyable experience
於 2024 年 3 月住了 4 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Donald, We are so happy to hear that you and your wife enjoyed the visit for your wife's birthday celebration. We're thrilled to hear you enjoyed your stay and got to take advantage of all we have to offer from Pickleball to world class hiking. We hope to see you again at the ADERO soon.

8/10 不錯

DeLana

讚好：整潔度和職員與服務
於 2024 年 3 月住了 9 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Delana, Thank you for the review. Please come and see us again soon so we can turn that score from a 4 to a 5!

10/10 優異

Eric

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Kevin 於 2024年3月26日的回應
Hi Eric, Thank you for the review. Always nice getting a 5 out of 5!

6/10 一般

Lyndsey

親子同遊
讚好：整潔度和設施服務
The views and lobby area are very nice.
於 2024 年 3 月住了 3 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Lyndsey, Thank you for the feedback and we hope to see you again to turn that 3 into a 5!

8/10 不錯

Renee

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Kevin 於 2024年3月26日的回應
Hi Renee, Thank you for the review and we hope to welcome you again soon to turn that 4 into a 5!

10/10 優異

Amie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were concerned because of some poor reviews in the months prior to our stay. We were so delighted with the property, room, and the staff. A beautiful resort with responsive and competent staff.
於 2024 年 3 月住了 2 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Arnie, Thank you for taking the time to post such a nice review. Thank you for taking the time and we hope to see you again soon!

10/10 優異

Ismael (TUCSON)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Kevin 於 2024年3月26日的回應
Hi Ismael, Thank you for the 5 out of 5!

8/10 不錯

Kerrie

讚好：整潔度和住宿狀況
Room was not bad, but 6th floor doesn't allow for the darkness you need to see stars as they boost for a dark skies location and a mechanical buzz is noticeable ALL NIGHT LONG. Spa facilities were sub-par but massage artist was GReat. More if a high end hotel than resort feel.
於 2024 年 3 月住了 6 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Kerrie, Thank you for the feedback and we will be sure to address this with our Engineering team. Again, thank you for providing us with the feedback, we really appreciate it and will certainly follow up accordingly.

10/10 優異

Pei Wen

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
High ceiling and roomy.
於 2024 年 3 月住了 3 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Pei Wen, Thank you for the feedback. We hope to see you again soon!

6/10 一般

Leroy

讚好：整潔度和住宿狀況
不滿：職員與服務
Service at upscale restaurant was horrible and food was cold. Not even busy on a Thursday night
於 2024 年 2 月住了 1 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Leroy, I am so sorry to hear about the experience with our Food & beverage team. I will certainly notify the management team of your feedback.

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gorgeous views, quiet and great food. Perfect for a romantic getaway. A couple of misses on room service, but nothing major. Difficult to get cabs/uber to get into town, so you will want to reserve ahead of time.
於 2024 年 2 月住了 4 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Michael, Thank you for the feedback and we agree that this resort is perfect for a romantic getaway. We hope to welcome you back for another one soon.

2/10 很差

Christina M

多人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The staff was overworked and complained, out loud, to guests, as they should have. I heard, "I have no clean glasses to serve guests." One manager was rude to his staff. The wait was terrible. 20 mins for a drink?! Several staff members complained to me about a manager that was touching his staff. A woman that I was at the pool with said this same manager said to her very inappropriate things that I can't write on this review. I will never return to this resort, which is sad because the view is beautiful and the staff deserve more.
於 2024 年 2 月住了 3 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Christina M, I am so sorry to hear that your experience was sup par. i would like to make myself available if you wish to discuss your stay in further detail.

10/10 優異

Lisa

於 2024 年 2 月住了 2 晚
Kevin 於 2024年3月26日的回應
Hi Lisa, thank you for taking the time to write a positive review.

10/10 優異

Rafael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Rafael, Thank you for the great review. A 10 out of 10 is always nice to hear!

10/10 優異

Raylene

家人同遊, 親子同遊, 伴侶同遊, 寵物同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I’m starting off with the excellent service we received from the bellboys to the front desk, cafe, dining and spa staff! Thank you all for making our stay unforgettable. What a Stunning Hotel! With a nice art collection, we really enjoyed walking past the beautiful telescopes pointed at the sky on our way out during our stay. The restaurant is convenient if you feel like staying in. Good food with a nice relaxing ambience. Rooms are comfortable with beautiful views, personally the room looks better in person than online. We enjoyed the tennis courts and fully stocked gym, clean with complimentary water and towels. I would highly recommended to friends and family. Thanks again staff at ADERO!
於 2024 年 2 月住了 2 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Raylene, Thank you for taking the time to write such a wonderful review. I will be sure to share this with the team and we are so thrilled to hear that you enjoyed your stay with us. We would love to have you back and look forward to your return.

10/10 優異

Adam

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Adam, Thank you for the great review.

10/10 優異

Melinda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Most relaxing, best view, fabulous hiking
於 2024 年 1 月住了 1 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Melinda, We're thrilled to hear you enjoyed the property. We still have a few more months of nice weather. We look forward to welcoming you back.

10/10 優異

Sarah

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Sarah, thank you for the great review. We hope to see you again soon!

8/10 不錯

Debra

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Quiet. Beautiful views.
於 2024 年 1 月住了 6 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Debra, thank you for providing us with the feedback. We agree, the views are beautiful.

2/10 很差

Morgan

於 2024 年 1 月住了 3 晚
Kevin Holtzman 於 2024年3月26日的回應
Hi Morgan, I am so sorry to hear that your stay was sub par. Please do not hesitate to reach out to me so I can understand the shortcomings of your visit.

10/10 優異

Cheryl

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The views!
於 2024 年 1 月住了 4 晚

10/10 優異

Greg

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 優異

Ashley

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent place to stay
於 2024 年 1 月住了 3 晚

4/10 欠佳

CLINTON (Bixby)

伴侶同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
Nice hotel but dated. Shower drain kept backing up. Had to call front desk for everything including to have the room cleaned. Asked front desk for robes, they showed up almost 2 hours later. Room next door had room service plates sitting outside for over 24 hours. Ate at the bar one night, had to ask manager for spoon and napkin after my soup was delivered. Manager had a napkin she was carrying around doing who knows what with, she proceeded to give the napkin and said “here have mine” and walked off to get me a spoon. Limited food menu in main dining room. Only had one wait person working breakfast until a second wait person finally showed up. Waitress said you can’t fire them for showing up late because late is better than not at all. Definitely not worth $400 night. Beautiful property and views though.