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鳳凰城機場雅樂軒酒店的評價

3 out of 5
鳳凰城機場雅樂軒酒店
4450 East Washington, Phoenix, AZ

評價

8.6

優異

10 分評分，優異；1008 則評價中有 604 則" "
8 分評分，不錯；1008 則評價中有 229 則" "
6 分評分，一般；1008 則評價中有 74 則" "
4 分評分，欠佳；1008 則評價中有 52 則" "
2 分評分，很差；1008 則評價中有 49 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

AN

於 2023 年 11 月住了 4 晚
Hotel Management 於 2024年1月23日的回應
Thank you so much for the 5 out of 5-star rating, AN! It was our pleasure to host you and we are so happy to know you enjoyed your time with us. We look forward to hosting you again soon!

10/10 優異

Yuan

讚好：整潔度、職員與服務、設施服務和住宿狀況
The service was great! The shuttle between airport and hotel was so convenient. Recommend this place.
於 2024 年 4 月住了 1 晚

10/10 優異

Nazir

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful place to stay. Staff was super friendly and helpful.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Lloyd

不滿：整潔度和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Judi

讚好：整潔度、職員與服務、設施服務和住宿狀況
This is my "Go to" when flying out of Phoenix Sky Harbor. It is right across the street from Pre-flight parking garage with shuttle to the airport. With regard to dining, the do have a limited menu you can order food from at the lobby bar. Food is good but it's not a sit down. You can take back to the room or eat in the lobby area which is nice.
於 2024 年 4 月住了 1 晚

10/10 優異

Nancy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

ginger

伴侶同遊
讚好：整潔度和職員與服務
Shuttle and the room layout nice to have
於 2024 年 4 月住了 4 晚

2/10 很差

Chris

I never stayed here
於 2024 年 4 月住了 1 晚

10/10 優異

Mike

讚好：整潔度、職員與服務和住宿狀況
Was nice property
於 2024 年 4 月住了 1 晚

8/10 不錯

Lyle

讚好：職員與服務
AC is loud, street noise was loud, and you could hear neighbors through the wall.
於 2024 年 4 月住了 1 晚

10/10 優異

Steven

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff at check in was awesome. Room was clean and nice. Area around hotel had homeless people on street so not walkable. Food options outside are limited but food in hotel was good. Location by airport and transportation to terminal good.
於 2024 年 4 月住了 1 晚

10/10 優異

Bryon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is very nice but the area around it is not great.
於 2024 年 4 月住了 1 晚

10/10 優異

Caroline

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean rooms, comfortable beds and close to airport.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Charles

家人同遊
不滿：職員與服務和設施服務
Information about services on in-hotel TV channel said shuttle available to airport starting at 4 am. We went to pick up area at 455 for 5 o'clock shutter but desk told us shuttle didn't start until 6am. So we had to go out of pocket for an Uber. I am very disappointed . Also, the bar was closed when we arrived about 5:30 pm.
於 2024 年 4 月住了 1 晚

10/10 優異

Monica

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Arrived at midnight, hotel is located next to the airport, very convenience.
於 2024 年 4 月住了 1 晚

2/10 很差

Christopher R

讚好：職員與服務
不滿：住宿狀況
Easily the noisiest hotel I've ever stayed at. Walls are paper thin you can hear conversations from both sides. Air conditioner had a very loud drone. Every time the little refrigerator kicked on it made a knocking noise. The bathroom fan doesn't work very well and the door didn't close all the way so smells are everywhere. Very loud street right outside you can hear the road like you have the windows open. You can hear people talking in the hallway like your door is open. Don't expect a relaxing stay.
於 2024 年 4 月住了 2 晚

10/10 優異

Dennis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was excellent to deal with. The facility is clean and very efficient.
於 2024 年 4 月住了 3 晚

10/10 優異

Stephen

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel!
於 2024 年 4 月住了 1 晚

10/10 優異

Sandra

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nicely furnished
於 2024 年 4 月住了 3 晚

10/10 優異

becky

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Check in was quick and the staff was fantastic! After being gone on vacation to the Caribbean for the last 10 days this was our last night before returning to Yuma and they made it a great end to our trip. Thank you!
於 2024 年 4 月住了 1 晚

10/10 優異

Kathleen

讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a huge snafu trying to get home from Burbank to Grand Junction CO. I made a last minute booking and was pleasantly surprised. Clean room, very comfy bed and right next to the airport with a shuttle. Easy peasy. The gentleman at the front desk was stellar at his job and went above and beyond to make sure all went well. I am sorry I did not get his name to give him proper recognition.
於 2024 年 4 月住了 1 晚

8/10 不錯

Sarah

於 2024 年 4 月住了 1 晚

10/10 優異

laura kristin

於 2024 年 4 月住了 1 晚

10/10 優異

Alqueisha

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

8/10 不錯

Emily

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very friendly and accommodating
於 2024 年 3 月住了 1 晚

8/10 不錯

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was adequate for a traveler - very convenient to PHX. Clientele is noisy. Train outside. But that is me - I am not a city person used to these things. It was comfortable, clean and the people were very nice. The lounge looked like fun, but I just didn't have time to take advantage of it.
於 2024 年 3 月住了 1 晚

10/10 優異

Robert

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 2 晚

2/10 很差

Virginia

伴侶同遊
不滿：職員與服務
The individual at the front office left a lasting negative impression on me due to their extremely rude behavior. Unfortunately, they decided to cancel my reservation solely based on an issue with my passport. Despite expressing my concerns about losing the money I had already paid, the individual showed no empathy and simply responded with a dismissive "that's your problem." Their lack of professionalism and disrespect were truly disappointing. It is my sincere hope that the establishment considers employing more empathetic and well-prepared staff at the front desk who can effectively handle tired guests like myself.
於 2024 年 3 月住了 1 晚

10/10 優異

joan

於 2024 年 3 月住了 1 晚

2/10 很差

Jacques

不滿：整潔度、職員與服務、設施服務和住宿狀況
The place was very dirty everywhere! There were shady people hanging out there with no room. The halls smelled like marijuana and the staff were very rude. I would recommend staying clear of this hotel. It’s unsafe!!
於 2024 年 3 月住了 3 晚

10/10 優異

April S

家人同遊
讚好：整潔度和設施服務
Staff were very friendly. I felt they went above and beyond with helping us with transportation. The maintenance gentleman helped with our luggage and and they picked us up somewhere other wthan the airport shuttle area.
於 2024 年 3 月住了 1 晚

10/10 優異

Patrick

讚好：整潔度、職員與服務和住宿狀況
Very friendly staff. Super friendly.
於 2024 年 3 月住了 1 晚

10/10 優異

Jarrett

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Tanya (Chandler)

讚好：住宿狀況
Close to the airport for a good rate and nice for the price
於 2024 年 3 月住了 1 晚

10/10 優異

JENNIFER

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfy beds & pillows. Good room layout
於 2024 年 3 月住了 1 晚

4/10 欠佳

Dawn

多人同遊
不滿：職員與服務
I booked my reservation well in advance and even called earlier that day to confirm that our reservation for a bedroom with two queen beds was available. When we checked in they said they did not have any rooms available with two queen beds, so we had to take a king bed. The guy at the front desk then started activating six different room keys and got all confused. We were given the wrong key to the room and we had to come back downstairs to get the correct key. The room was super noisy and all we heard were airplanes flying by all night long I would not stay at this location ever again.
於 2024 年 3 月住了 1 晚

10/10 優異

Cruz

於 2024 年 3 月住了 1 晚

2/10 很差

John (Carbondale)

於 2024 年 3 月住了 1 晚

8/10 不錯

Trent

讚好：整潔度、職員與服務和住宿狀況
Close to airport and easy to book
於 2024 年 3 月住了 1 晚

8/10 不錯

Bryan

讚好：整潔度
於 2024 年 3 月住了 1 晚

4/10 欠佳

Hoyin

商務旅客
讚好：整潔度和住宿狀況
不滿：職員與服務
Check in was short and rude. Was not welcomed or given any run down on things like the parking situation or breakfast. On check out day, housekeeping tried to come into the room despite having the do not disturb sign hanging on the door, with check out not being for another 2 hours. Outside seems unsafe.
於 2024 年 3 月住了 4 晚

8/10 不錯

Katie

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
good
於 2024 年 3 月住了 1 晚

4/10 欠佳

gabii

不滿：職員與服務
於 2024 年 3 月住了 3 晚

4/10 欠佳

Edward S Van Lier

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Room and bathroom were poorly designed. No closet space or drawers for clothing. Shower did not drain well since the drain was placed above the low point of the shower floor. The lighting was very poorly done since if you needed to use the toilet you have to basically turn on the light for the entire bathroom which then also shone into the bedroom. Saw quite a few homeless people nearby…especially by the Circle K. There was no housekeeping service after the first night, The AC was loud. The only plus was the proximity to the airport.
於 2024 年 3 月住了 2 晚

10/10 優異

Lorena

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
C
於 2024 年 3 月住了 2 晚

6/10 一般

Kevin

讚好：住宿狀況
Property was ok. Bathroom set up was not ideal for a family of 4. “Door” was very hard to close and woke everyone up when turning on light for bathroom since there was no door. Tile floor also needed cleaned or replaced.
於 2024 年 3 月住了 1 晚

10/10 優異

Judith

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is great!!
於 2024 年 3 月住了 1 晚

10/10 優異

Russell

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fun hipster vibe. Aloft never disappoints.
於 2024 年 3 月住了 1 晚

8/10 不錯

Nicholas

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and clean, good amenities
於 2024 年 3 月住了 3 晚

4/10 欠佳

Mary

不滿：整潔度、職員與服務和住宿狀況
The facility was loud. The room we had was right by the bar and we could hear people playing pool and at the bar for some time at night. In addition I paid extra for a hot breakfast and when I was given the vouchers I was told to not count on there being anyone there to cook and sure enough there was no one there to cook so they told me to get something from the fridge or freezer with the vouchers! Disappointed in the stay and it was overpriced to begin with but since I had a credit I decided to book it when I had many other options!
於 2024 年 3 月住了 1 晚