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阿文戴爾/西鳳凰城萬怡酒店的評價

3 out of 5
阿文戴爾/西鳳凰城萬怡酒店
1650 N 95th Lane, Phoenix, AZ

評價

8.8

優異

10 分評分，優異；1000 則評價中有 627 則" "
8 分評分，不錯；1000 則評價中有 212 則" "
6 分評分，一般；1000 則評價中有 71 則" "
4 分評分，欠佳；1000 則評價中有 40 則" "
2 分評分，很差；1000 則評價中有 50 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.2/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Michael

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
An excellent accommodation experience; But it's strange that my reservation clearly includes breakfast, but it doesn't include breakfast.
於 2024 年 1 月住了 1 晚
Courtyard Team 於 2024年1月24日的回應
Thank you for taking the time to rate our property.Unfortunately Courtyards do not offered complementary breakfast because it is made to order.We hope to see you again soon.

10/10 優異

Kristina

讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s was really clean and the staff was so nice. It looked just like the pictures.
於 2024 年 5 月住了 1 晚

10/10 優異

Joshua

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was just excellent!!!
於 2024 年 5 月住了 2 晚

10/10 優異

Edward (Mendon)

We have stayed here before. Very nice!
於 2024 年 5 月住了 1 晚

8/10 不錯

KENNETH

家人同遊, 商務旅客
讚好：設施服務
Really enjoyed my stay very clean hotel quiet well-maintained thank you I will be back
於 2024 年 5 月住了 2 晚

10/10 優異

Aaron

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall nice hotel and treated well by everyone. Very nice pool and hot tub. Ok gym and nice food. Cleaning service was very nice and helpful
於 2024 年 4 月住了 2 晚

10/10 優異

Jacob

讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoyed the cleanliness and the amenities that were available
於 2024 年 5 月住了 3 晚

10/10 優異

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The breakfast is fantastic. The staff was friendly and informative. The pool and hot tub were clean and provided poolside towels. Excellent Servive and a great value for the money
於 2024 年 4 月住了 2 晚

6/10 一般

Catherine

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
I did not like that breakfast is not included with the room. There was a dumped love seat in the parking lot.The street sign when you are on Mcdowell is hard to see until you pass it.
於 2024 年 4 月住了 1 晚

10/10 優異

Brett

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I was able to check in an hour early room was clean despite being close to a bad neighborhood
於 2024 年 4 月住了 1 晚

10/10 優異

Natachia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was clean and quiet. The staff was also very friendly and professional.
於 2024 年 3 月住了 5 晚
Courtyard Staff 於 2024年3月29日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you again soon.

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
It was very clean and quiet. The staff was very nice
於 2024 年 3 月住了 2 晚
Courtyard Staff 於 2024年3月29日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you again soon.

10/10 優異

Eric

於 2024 年 2 月住了 3 晚
Courtyard Staff 於 2024年4月25日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you again soon.

6/10 一般

Griselda

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was super easy and quick. They are Ben offered us complimentary water bottles which was nice. They have a small place to grab quick bites to eat including Starbucks drinks. Our room was clean and spacious. We had a microwave and mini fridge which was a bonus. My husband used the fitness room and shared no complaints. My biggest issue is that the hotel is traffic noise from the nearby freeways. You can hear it all night and it does interrupt your sleep. I would think they would have built a sound barrier insulation during the construction of the hotel. Everything else was fine.
於 2024 年 3 月住了 3 晚
Courtyard Staff 於 2024年3月29日的回應
Thank you for taking the time to rate our property.We apologized for the inconvenience, we have a few options for noise complaints at the front desk, such as ear plugs and white noise machines. We hope you give us another chance to full fill your expectations.

8/10 不錯

Christopher

讚好：整潔度、職員與服務、設施服務和住宿狀況
Thank you!
於 2024 年 2 月住了 3 晚
Courtyard Staff 於 2024年3月29日的回應
Thank you for taking the time to rate our property. We are so happy you enjoyed you stay.We hope to see you again soon.

10/10 優異

Monica

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Courtyard Staff 於 2024年3月29日的回應
Thank you for taking the time to rate our Property.We are so happy you enjoyed you stay.We hope to see you again soon.

10/10 優異

Phillip

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
ICS 於 2024年2月7日的回應
Thank you for taking the time to rate your recent stay with us. We are glad you enjoyed your stay.

6/10 一般

Kevin

不滿：整潔度、住宿狀況和客房舒適度
Very average
Employees were friendly enough but relied on signs to excuse their absence and the overall lack of service. Rooms are dark and the lighting is awful.
於 2024 年 2 月住了 1 晚
ICS 於 2024年2月7日的回應
Sorry to hear that your stay did not go well. Lack of service and presence at the front desk is not the norm. I hope you give us another opportunity to serve you.

10/10 優異

JayPe

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to the freeway; clean facility
於 2024 年 1 月住了 1 晚
ICS 於 2024年2月7日的回應
Thank you for taking the time to rate your recent stay with us. We are glad you enjoyed your stay.

10/10 優異

Bethany

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was very nice, especially considering that the price was less than other hotels in the area. Upon our arrival, the staff was extremely friendly and gracious everybody had a smile. Our room was clean and came with everything that we would need, the only thing I would have changed is a combination tub/shower, rather than just a standalone shower, but that was my mistake during my booking. The bistro/bar in the lobby was a little bit pricey, but the food was great and the service was even better there Were a lot of shops and restaurants right in the immediate area and access to the hotel from the main roads was very easy and convenient to get to 10 out of 10 would stay here again.
於 2024 年 1 月住了 2 晚
ICS 於 2024年2月7日的回應
Glad to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 優異

James

讚好：整潔度、職員與服務和住宿狀況
Wasn’t quiet, we were on the freeway side, cars and trucks, nice room and very comfortable.
於 2024 年 1 月住了 2 晚
ICS 於 2024年2月7日的回應
Thank you for taking the time to rate your recent stay with us. We are glad you enjoyed your stay. Sorry about the noise you experienced, next time feel free to check out a white noise machine from the front desk. It is a big help.

10/10 優異

Bobbie

於 2024 年 1 月住了 2 晚
Courtyard Staff 於 2024年3月29日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you again soon.

10/10 優異

Charles

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
ICS 於 2024年2月7日的回應
Thank you for taking the time to rate your recent stay with us. Cheers!

2/10 很差

Evelin

於 2024 年 1 月住了 1 晚
ICS 於 2024年2月7日的回應
YIKES, we are sorry that you did not enjoy your stay.

8/10 不錯

Sunnie

於 2024 年 1 月住了 1 晚
Courtyard Team 於 2024年1月24日的回應
Thank you for taking the time to rate our property.We are so happy you enjoy your stay.We hope to see you again soon.

10/10 優異

Earl

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
ICS 於 2024年1月22日的回應
Thank you for rating your stay with us. We are happy you enjoyed your stay with us.

2/10 很差

真實旅客

家人同遊
讚好：整潔度
There was a lot of noise, a fire alarm after little kids were asleep and what looked like prostitutes in the lobby. Also many transients around the area.
於 2024 年 1 月住了 1 晚
ICS 於 2024年1月22日的回應
I sincerely apologize for the disruptions and inconveniences you experienced during your stay. I deeply regret the excessive noise, especially the fire alarm disturbing little kids after they were asleep. Additionally, the presence of individuals that appeared to be prostitutes in the lobby is not reflective of the environment we strive to maintain. We understand the importance of a safe and comfortable atmosphere for our guests.I assure you that we take such matters seriously, and I will immediately address these issues with our staff to ensure appropriate measures are taken. Your feedback is invaluable, and we are committed to making the necessary improvements to provide a more enjoyable and secure experience for all our guests. If you choose to stay with us again, we will do everything possible to exceed your expectations.

10/10 優異

Alan (Huauchinango)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
ICS 於 2024年1月22日的回應
Thank you for rating your stay with us. We are happy you enjoyed your stay with us.

2/10 很差

Henry

商務旅客
不滿：客房舒適度
Lousy lumpy beds.
When I do my business travel I like to stay at nice place to get some good food and rest well. But not this place, the looks nice from the outside and inside but the beds are terrible lumpy. Came home with a back ache from sleeping on bed for two nights.
於 2024 年 1 月住了 2 晚
ICS 於 2024年1月22日的回應
Thank you for sharing your experience during your stay at our property. We sincerely apologize for the inconvenience you faced with the lumpy mattress. It's unexpected for mattresses that are only a year old, and we appreciate you bringing this to our attention. I will promptly communicate this to our property management team to ensure the mattress undergoes proper rotation. We hope that if your future travels lead you back to the area, you'll consider giving us another opportunity to provide you with a more comfortable stay.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Todo Okk
Nos encantó la barra de café y snacks
於 2024 年 1 月住了 1 晚
Courtyard Team 於 2024年1月24日的回應
Gracias por tomarse el tiempo para calificar nuestra propiedad.Estamos muy contentos de que haya disfrutado de su estancia.Esperamos volver a verte pronto.

10/10 優異

Evelyn (Bonney lake)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly and professional. The rooms where very clean and nice
於 2024 年 1 月住了 3 晚
ICS 於 2024年1月22日的回應
Thank you so much for your kind words! We're delighted to hear that you found our staff friendly and professional. It's also wonderful to know that you enjoyed the cleanliness and quality of our rooms. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you loved about your experience, feel free to share, as we always value insights from our guests. Safe travels!

8/10 不錯

Maria

讚好：住宿狀況
The property’s bed was very comfortable!
於 2024 年 1 月住了 1 晚
ICS 於 2024年1月22日的回應
We're thrilled to hear that you found our beds to be comfortable! Ensuring a restful and enjoyable stay is a top priority for us, and your feedback is greatly appreciated. If there's anything else that stood out to you or any suggestions you may have for improvement, feel free to share. We look forward to welcoming you back for another comfortable stay in the future!

10/10 優異

Steve

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Driveway confusing with little/no lighting. Elevator(s) also confusing. No up/down button. So ended up on wrong floor at one point. Also appeared 1 elevator broke down and staff did not know .
於 2024 年 1 月住了 3 晚
ICS 於 2024年1月11日的回應
Sorry to hear about the troubles you experienced. We will absolutely further investigate and see if we can make the appropriate changes. Thank you for letting us know!

10/10 優異

Luis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place
於 2024 年 1 月住了 1 晚
ICS 於 2024年1月11日的回應
So glad you enjoyed your stay. Thank you!

10/10 優異

John

家人同遊, 多人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
ICS 於 2024年1月11日的回應
Thank you for rating your stay with us.

10/10 優異

Candace

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great room and bar!
Service was wonderful, check was easy. Marcy in the bar was great, very helpful and the food and drink were great. She stayed open a little longer since checked in later, really appreciated her kindness. Room was clean and comfortable, faces bed towards the window was a great idea. We will stay here every time.
於 2024 年 1 月住了 1 晚
ICS 於 2024年1月11日的回應
That is great! We LOVE it when our team stands out and makes you feel so welcomed! We think Marcy is pretty great too! Thank you again for letting us know.

10/10 優異

Carlos

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
ICS 於 2024年1月11日的回應
Thank you.

10/10 優異

Ana

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muy bueno👍
Estancia placentera, habitaciones muy comodas, sin duda volveria a quedarme ahi.
於 2023 年 12 月住了 1 晚
ICS 於 2024年1月11日的回應
Muchos gracias!!!

10/10 優異

Gloria

家人同遊
於 2023 年 12 月住了 2 晚
Courtyard Team 於 2024年1月24日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you again soon.

8/10 不錯

Julaine

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had to contact management to get the room serviced and trash taken out.
於 2023 年 12 月住了 5 晚
Courtyard Team 於 2024年1月24日的回應
Thank you for taking the time to rate our property.We apologized for falling short of your expectations.We hope you give us another chance to shine.

4/10 欠佳

ItsFunnehAndTheKrew

於 2023 年 12 月住了 1 晚
Courtyard Team 於 2024年1月24日的回應
Thank you for taking the time to rate our property.We apologized for falling short of your expectations.We hope you give us another chance to shine.

10/10 優異

Larry (Waltham)

讚好：職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Courtyard Team 於 2024年1月24日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you again soon.

10/10 優異

Fabian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Courtyard Team 於 2024年1月24日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you soon.

10/10 優異

Paola

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff.
於 2023 年 12 月住了 1 晚
Courtyard Team 於 2024年1月24日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you soon.

10/10 優異

Rita

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful location & views
於 2023 年 12 月住了 1 晚
Courtyard Staff 於 2023年12月5日的回應
On behalf of the entire hotel team, I want to thank you for sharing about you recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 一般

William

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Noise from other parties insane. Kids running all hours of the night. No microwave in room. Bed had no support.
於 2023 年 11 月住了 4 晚
Courtyard Staff 於 2023年12月8日的回應
Thank you for taking the time to rate and review our property. We apologize about the noise and the sports groups that were in house. We hope you choose to stay with us again.

10/10 優異

carleen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Courtyard Staff 於 2023年12月7日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you again soon.

10/10 優異

Roseann

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Staff very friendly.
於 2023 年 11 月住了 1 晚
Courtyard Staff 於 2023年12月7日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you again soon.

10/10 優異

Richard

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good experience
於 2023 年 11 月住了 3 晚
Courtyard Staff 於 2023年12月7日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you again soon.

10/10 優異

Cynthia

於 2023 年 11 月住了 1 晚
Courtyard Team 於 2024年1月24日的回應
Thank you for taking the time to rate our property.We are so happy you enjoyed your stay.We hope to see you soon.