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托爾森高級酒店的評價

2.5 out of 5
托爾森高級酒店
8399 W Lynwood St., Tolleson, AZ

評價

5.6
10 分評分，優異；1833 則評價中有 384 則" "
8 分評分，不錯；1833 則評價中有 278 則" "
6 分評分，一般；1833 則評價中有 282 則" "
4 分評分，欠佳；1833 則評價中有 281 則" "
2 分評分，很差；1833 則評價中有 608 則" "

5.4/10 

整潔度

6.4/10 

職員與服務

4.8/10 

設施服務

5.2/10 

住宿狀況

5.4/10 

環保程度

評價

2/10 很差

Zhongkui

家人同遊
不滿：整潔度和職員與服務
Terrible, can't open the door, towels are dirty, lamp is not working!
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月29日的回應
Hello Zhongkui, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 優異

Leydi

讚好：整潔度和住宿狀況
不滿：職員與服務
Receptionist was very rude.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月23日的回應
Hi Leydi,Thank you for the 5-stars! Hope to see you again soon!

2/10 很差

Deborah

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
This property was nasty, right in the middle of ghetto Town.. We paid for our room and just left... Do not go....
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月20日的回應
Hello Deborah, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

6/10 一般

Kairie

於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月23日的回應
Hello Kairie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 欠佳

Daniel

商務旅客
不滿：整潔度、設施服務和住宿狀況
The Tv's on some rooms are Ancient...
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月20日的回應
Hello Daniel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

8/10 不錯

Marcus

讚好：整潔度、職員與服務和住宿狀況
Very nice customer service
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月20日的回應
Hi Marcus,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 優異

Christopher (Fort Collins)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
It's appropriate for the price and People were nice to deal with.
於 2024 年 5 月住了 7 晚
General Manager 於 2024年5月18日的回應
Hi Christopher,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 一般

Heidi

伴侶同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
Many transients staying here. Doors slamming all night, people hanging out in the parking lot, noisy. Hardly slept at all. Filthy room with ripped up carpet and the ceiling falling down over the shower. Horrible experience.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月9日的回應
Hello Heidi, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 優異

Donna

家人同遊
.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月9日的回應
Hi Donna,Thank you for the 5-stars! Hope to see you again soon!

10/10 優異

Lizette (Avondale)

讚好：設施服務
It was good
於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月7日的回應
Hi Lizette,Thank you for the 5-stars! Hope to see you again soon!

10/10 優異

Bertha

伴侶同遊, 商務旅客
讚好：整潔度和設施服務
Good customer service
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月4日的回應
Hi Bertha,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 一般

Sammy

讚好：職員與服務
於 2024 年 3 月住了 1 晚

6/10 一般

Sara

不滿：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Hello Sara, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 很差

Yurisa

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The rooms smelled like cigar even thought they were non-smoking rooms it was horrendous, the area wasn’t tooo bad but not a lot of things were walking distance.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Hello Yurisa, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 很差

Ricardo (Scottsdale)

商務旅客, 多人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
El hotel sumamente olvidado, oscuro y sucio
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Hello Ricardo, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 一般

brian

伴侶同遊
讚好：職員與服務
Nice and close to desert sky amphitheater $5 Uber to show 1 mile walk back Otherwise - it’s a bed
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Hello Brian, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 優異

Jesus

讚好：整潔度
Great Great
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Hi Jesus,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 優異

andrew

讚好：整潔度、職員與服務和住宿狀況
Cool..cool
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Hi Andrew,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

8/10 不錯

marcos

讚好：設施服務
Really respectful
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月28日的回應
Hi Marcos,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

4/10 欠佳

Cindi

讚好：職員與服務
不滿：整潔度和設施服務
I mean good location but sucked on being clean and safe... neighbors loud and car wash area loud...stain on carpet looked like blood, their was no microwave.
於 2024 年 4 月住了 7 晚
General Manager 於 2024年4月28日的回應
Hello Cindi, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

8/10 不錯

Catharine

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月26日的回應
Hi Catharine,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

2/10 很差

Betty

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Yhe room smell like crack heads smoking. The tv was like a 19inch. The blankets stunk, the shampoo dispenser was dirty. They ahould of removed it if it was not in use. It look old
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月20日的回應
Hello Betty, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 欠佳

Vaughn

伴侶同遊
不滿：整潔度和住宿狀況
The exterior looked like a decent place to stay for the price. Once we walked into the room it had been run down and not taken care of very well. Whoever painted got paint all over the carpet instead of having a decent chair in front of the desk, there was a fold-up chair. The bathroom was missing a bunch of tiles. There was a hole in the wall by the bathtub. The toilet took forever to flush and by the time we were leaving would not flush. The towels and wash rags have long dark hair on them and the bathroom and countertop in the bathroom had hairs on it as well so I had not been cleaned. The comforter on the bed was pretty much thin like tissue paper and there were no other blankets provided.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月19日的回應
Hello Vaughn, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

10/10 優異

Claudia

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月19日的回應
Hi Claudia,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 優異

ashleey

於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月7日的回應
Hi Ashley,Thank you for the 5-stars! Hope to see you again soon!

10/10 優異

Aika

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Na
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月19日的回應
Hi Aika,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

4/10 欠佳

Teo

不滿：整潔度、設施服務和住宿狀況
A solid step down from a decrepit motel 6. Door lock didn’t work to get in with card. Toilet loose. No maid service or replacement towels. AC / heat didn’t work. Basically a dump. Swing by Walmart and grab a can of Lysol and some towels before you check in.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月16日的回應
Hello Teo, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 很差

Juan

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
I’m always grateful when I stayed in good places, but this was not the case. Nightmare room with carpet and TV over 30 years old, next day get a newest room but with little cockroach on it, as a guest. The place needs some love.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月14日的回應
Hello Juan, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 很差

Sergio

家人同遊
不滿：整潔度和住宿狀況
Avia cucarachas en los cuartos, los baños en muy malas condiciones, inseguridad,
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月14日的回應
Hello Sergio, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 優異

Victor

讚好：整潔度
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Hi Victor,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 優異

Claudia

伴侶同遊
讚好：住宿狀況
Fair price , room good
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月13日的回應
Hi Claudia, Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 一般

Wycliffe

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日的回應
Hello Wycliffe, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 很差

David

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月11日的回應
Hello David, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 很差

Noel

家人同遊
不滿：設施服務
Carpet are too old
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月9日的回應
Hello Noel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

8/10 不錯

Jaime

家人同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Checking in was so easy and fast! Natalia at the front desk was so amazing!! Her customer service and her willingness to help was outstanding, especially after our 5 hour drive! She was killin it up there!! Rooms REALLY need an update! We rented two rooms and both were in really bad shape. Refrigerators didn't work and both had a oders.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月9日的回應
Hello Jaime, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 一般

Javier

家人同遊
讚好：職員與服務
不滿：住宿狀況
I booked this hotel room last minute. The only room available was clean and tidy. There was a lot of noise at night around the hotel. but other than that, my stay was good
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月7日的回應
Hello Javier, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 很差

Thania

多人同遊
不滿：整潔度、設施服務和住宿狀況
The room was overpriced for a terrible experience. Upon walking into the room we immediately had to prop open the door because the smoke residue was so strong we had difficulty breathing. Visually, the room was revolting. The carpet was so discolored and covered in stains that we were scared to step on it without shoes. Additional we made the mistake of bringing a black light. The sheer amount of anonymous fluids in the walls, the ceiling, and even inside the fridge was beyond words.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月7日的回應
Hello Thania, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

2/10 很差

Pearl

家人同遊, 寵物同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
In prison and a not so nice people woking and they try to get you for money
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月7日的回應
Hello Pearl, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 很差

Josh

不滿：職員與服務和住宿狀況
Worst neighborhood in Arizona Police came multiple times through the night Hellish experience.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月6日的回應
Hello Josh, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

8/10 不錯

German

讚好：整潔度、職員與服務、設施服務和住宿狀況
All in general was ok
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月5日的回應
Hi German,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

4/10 欠佳

Fernando

不滿：住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月5日的回應
Hello Fernando, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 優異

linsay

讚好：整潔度和住宿狀況
Love it here!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月5日的回應
Hi Linsay,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 一般

Tadashi

於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月21日的回應
Hello Tadashi, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 優異

Martha

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月5日的回應
Hi Martha,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 優異

Leydi

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月31日的回應
Hi Leydi,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

8/10 不錯

Corwin

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
I enjoyed it cause we were tired and there were dining available walking distance and very comfortable.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月28日的回應
Hi Corwin,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

2/10 很差

Adelin

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月28日的回應
Hello Adelin, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

2/10 很差

Stephanie

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Unorganized, tv didn’t work - Incompetent staff - Got a refund and left! Never again
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月28日的回應
Hello Stephanie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

10/10 優異

Antoinette

讚好：整潔度
Like
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月24日的回應
Hi Antoinette,Thank you for the 5-stars! Hope to see you again soon!

2/10 很差

Ellen

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Pictures on website were of a nice looking room. This room was bare. It had 1 very thin blanket nothing to make the room appealing. There was mold in the shower. The bed was old and lumpy. There was an armed guard and checkin was through a bullit proof glass. DON'T STAY HERE!!!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月24日的回應
Hello Ellen, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.