供應外賣早餐 (費用另計)

鳳凰市中心溫德姆酒店的評價

4 out of 5
鳳凰市中心溫德姆酒店
100 N 1st Street, Phoenix, AZ

評價

9.0

卓越

10 分評分,優異;1002 則評價中有 672 則" "
8 分評分,不錯;1002 則評價中有 208 則" "
6 分評分,一般;1002 則評價中有 55 則" "
4 分評分,欠佳;1002 則評價中有 47 則" "
2 分評分,很差;1002 則評價中有 20 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

LEE YUEN CHI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Jorge

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is great place
於 2024 年 5 月住了 1 晚

10/10 優異

Raffi

Very pleasant
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月21日的回應
Dear Raffi, "Very pleasant" beautifully captures the essence of a perfect stay, and we are honored to have provided you with exactly that at Renaissance Phoenix Downtown Hotel. Our highest priority is making sure you have an exceptional experience in all areas of our hotel, and knowing we achieved that for you is incredibly rewarding. Thank you for taking time out of your day to recognize our efforts. It was a pleasure having you as our guest, and we look forward to serving you again upon your return to Phoenix.Tracy Stoltz, General Manager

10/10 優異

Richard

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, friendly top of the line hotel.
於 2024 年 3 月住了 2 晚

8/10 不錯

aldebra

伴侶同遊, 商務旅客
讚好:設施服務
Nice lobby, inviting space
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月26日的回應
Dear Aldebra, We are delighted you could escape to the Renaissance Phoenix Downtown Hotel and experience the city like never before! We appreciate you mentioning how much you liked our elegant lobby. Thank you for choosing us, and we hope you will return whenever you revisit Phoenix.Tracy Stoltz,General Manager

10/10 優異

jonathan

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Parking close by is horrible. Initially parked at a garage that did not mention anywhere on the site there is no overnight parking. Only realized it after entering the garage and said no overnight parking on the ticket. Was charged 20$ for sitting in the lot for 10 minutes figuring out where else to park. Just go with the valet parking.
於 2024 年 3 月住了 3 晚

10/10 優異

Rachel

於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月20日的回應
Dear Rachel, Thank you for the wonderful rating for Renaissance Phoenix Downtown Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Tracy StoltzGeneral Manager

10/10 優異

Gregory

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月7日的回應
Dear Gregory, We are thrilled that you chose to escape to Renaissance Phoenix Downtown Hotel and experience the city in a whole new light. Your generous rating is much appreciated. It was a pleasure hosting your stay, and we look forward to welcoming you back soon. Tracy Stoltz, General Manager

8/10 不錯

Tina

於 2024 年 3 月住了 1 晚

10/10 優異

Matthew

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice stroll to a Suns Game! 😁
於 2024 年 3 月住了 1 晚

10/10 優異

George

於 2024 年 2 月住了 1 晚

2/10 很差

Aaron

商務旅客
不滿:整潔度、職員與服務和住宿狀況
Would not stay here again, room was not clean and overall it’s very dated. Staff was not accommodating at all.
於 2024 年 1 月住了 3 晚

10/10 優異

Nicholas

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Phoenix
Convenient for what we needed
於 2024 年 1 月住了 5 晚

10/10 優異

Orry Christopher

讚好:整潔度、職員與服務和住宿狀況
Great hotel Clean rooms
於 2024 年 1 月住了 4 晚
General Manager 於 2024年2月3日的回應
Dear Mr. Christopher, Your kind remarks about immaculate accommodations are greatly appreciated. Thank you for this delightful review of our hotel! It was a pleasure hosting you at Renaissance Phoenix Downtown, and we hope you are already planning another visit our way.Tracy StoltzGeneral Manager

10/10 優異

Brad

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 優異

Barbara

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Bhupinderjit

於 2024 年 1 月住了 2 晚
General Manager 於 2024年3月21日的回應
Dear Bhupinderjit, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Renaissance Phoenix Downtown Hotel, and we look forward to welcoming you again soon.Tracy Stoltz,General Manager

10/10 優異

Jennifer

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Neil

家人同遊
讚好:整潔度、職員與服務和設施服務
Need a lower setting for the A/C blowers in the room. How about a whisper setting? Too noisy running all the time.
於 2024 年 1 月住了 1 晚

10/10 優異

BARBARA

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
The Renaissance Hotel is a couple of blocks to Footprint Center in Downtown Phoenix where we saw The Eagles perform. An easy walk. Several restaurants are also close by. Our room was clean and staff were super friendly and helpful. Only option is Valet Parking and staff made it easy to use our car 24/7. A Starbucks and cocktail lounge in the lobby. Highly recommend.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月21日的回應
Dear Barbara, Thank you for choosing the Renaissance Phoenix Downtown Hotel for your recent visit while attending the Long Goodbye Tour at Footprint Center Arena. We are pleased you appreciated the convenient location with several restaurant choices nearby, our immaculate accommodations, and our courteous and dedicated associates. It is also a pleasure to know how much you enjoyed your time at our in-house Starbucks and Elevate Lounge. Thank you again for recommending us to future travelers, and we look forward to hosting you again soon.Tracy StoltzGeneral Manager

8/10 不錯

Andy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
General Manager 於 2024年1月22日的回應
Dear Andy, We are happy you had such a lovely stay at Renaissance Phoenix Downtown Hotel! Thank you for sharing your nice rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Tracy StoltzGeneral Manager

10/10 優異

Taina

於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月16日的回應
Dear Taina, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Renaissance Phoenix Downtown. We look forward to welcoming you back on your next visit!Tracy StoltzGeneral Manager

10/10 優異

Kimberly

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The decor was flawless, the cocktails at the bar were great the staff was extremely friendly and knowledgeable about the area. We were in town from NY for a Suns game and location was great. Would definitely make another trip.
於 2024 年 1 月住了 3 晚

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Hotel is in a good location and walking distance to many restaurants. There is a Starbucks on property which made our morning coffee runs easy. Room service was fast and efficient. The room was comfortable and clean. The property was also very clean, quiet, and staff was very attentive.
於 2024 年 1 月住了 2 晚

10/10 優異

Jorge

於 2023 年 12 月住了 5 晚
General Manager 於 2024年1月9日的回應
Dear Jorge, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance Phoenix Downtown Hotel, and we look forward to welcoming you back soon.Tracy StoltzGeneral Manager

8/10 不錯

cody

讚好:整潔度、職員與服務、設施服務和住宿狀況
Bathroom foor looked like it hadn't been cleaned, but it could be stained.
於 2023 年 12 月住了 1 晚

10/10 優異

Marjorie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We stayed just one night. It's a beautiful property, clean, modern and spacious. The staff was great.
於 2023 年 12 月住了 1 晚

10/10 優異

Chadwick

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a great location in downtown.
於 2023 年 12 月住了 3 晚

10/10 優異

Sally

於 2023 年 12 月住了 2 晚

10/10 優異

Trisha

讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was very clean and all staff was very hospitable, especially the housekeepers and maintenance personnel. We did receive conflicting information regarding the club room and restaurant so feel communication could be better between Management and team members.
於 2023 年 12 月住了 5 晚
General Manager 於 2023年12月21日的回應
Dear Trisha, Thank you for being our guest at the Renaissance Phoenix Downtown Hotel. We are delighted to learn you found our hotel to be completely spotless and loved our associates. However, we regret any miscommunication and frustration this caused. Thank you again; we look forward to your next visit.Tracy StoltzGeneral Manager

10/10 優異

Laura

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing service at Hotel Renaissance PHX
The service was amazing. I accidentally had a duplicate booking from a third party vendor. The third party did not want to issue a refund, but the staff at the hotel was very helpful in securing me that refund. Also, I left my cell phone in a Waymo self driving car and the hotel staff tracked it down for me and got it back. This was after I had already checked out. If it wasn’t for their help, I would have had to return home without my phone.
於 2023 年 12 月住了 1 晚

4/10 欠佳

David (Newport Beach)

家人同遊
讚好:整潔度和住宿狀況
Checkin was terrible. Never notified me when my room was ready. On the 4th try they said it was ready an hour ago. Also understaffed in the midafternoon at the bar. The property is nicely maintained and has a spacious lobby.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月9日的回應
Dear David, Thank you for choosing us for your recent visit. We are genuinely sorry for the issues you encountered during check-in. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. On the positive side, we appreciate you mentioning our well-maintained property and spacious lobby area. We hope you will consider staying with us again.Tracy StoltzGeneral Manager

10/10 優異

Sandro

於 2023 年 11 月住了 1 晚

10/10 優異

Maria

讚好:整潔度、職員與服務和住宿狀況
loved my stay
於 2023 年 11 月住了 4 晚

2/10 很差

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
False advertising! No EV charging here
When I arrived, I was told the hotel does not have an EV charger. I had just driven from Los Angeles so I only had 10% left in my battery. Luckily, I had a charging cable in my trunk that could plug into a regular 110 outlet, But in the 10 hours my car has been charging, it’s only added 40 miles to my range. This hotel should be advertise EV Charger as an amenity. Also, they are advertising free Wi-Fi, but when I checked in I was told I would need to pay $14 for the Wi-Fi so I have not used it.
於 2023 年 11 月住了 1 晚

10/10 優異

Emily

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 優異

SANDRA L (BERNALILLO)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was walking distance to events we were in Phoenix to see and do. There was a Starbucks attached to the hotel. The room was modern and clean. Beds were comfy. Breakfast and staff in the Dust Cutter restaurant were outstanding. Our waiter John was awesome.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月14日的回應
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Renaissance Phoenix Downtown Hotel. We are delighted to know that our ideal location, well-maintained accommodations, and the convenience of Starbucks added to your positive experience. Your recognition of the delicious breakfast offerings and the excellent service provided by John at the Dust Cutter restaurant is truly appreciated. We look forward to hosting you again for another memorable visit.Tracy StoltzGeneral Manager

10/10 優異

Svitlana

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
delicious cuisine, polite attitude and a special approach to customers
於 2023 年 11 月住了 2 晚

8/10 不錯

Eugene

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 優異

Virginia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful.
於 2023 年 10 月住了 2 晚
General Manager 於 2023年11月4日的回應
Dear Virginia, Thank you for sharing your excellent feedback! We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. Thank you for choosing Renaissance Phoenix Downtown Hotel during your time in the city. It was a pleasure having you, and we look forward to seeing you again on your next visit to the area.Tracy Stoltz,General Manager

10/10 優異

Raul

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月13日的回應
Dear Raul, Thank you for letting us know your visit to Renaissance Phoenix Downtown Hotel was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon.Tracy StoltzGeneral Manager

10/10 優異

MIKE

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月2日的回應
Dear Mike, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Renaissance Phoenix Downtown Hotel. We look forward to your return and wish you all the best with your future travels.Tracy StoltzGeneral Manager

10/10 優異

JOSE

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Restaurant is amazing
於 2023 年 10 月住了 1 晚

8/10 不錯

Michael J

讚好:整潔度、職員與服務和住宿狀況
Perfect
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月3日的回應
Dear Michael,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Renaissance Phoenix Downtown.Tracy StoltzGeneral Manager

10/10 優異

Belinda (Santa Ana)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the food, walkable, Starbucks inside.
於 2023 年 10 月住了 2 晚

10/10 優異

Kelly

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月16日的回應
Dear Kelly, We are delighted you could escape to the Renaissance Phoenix Downtown Hotel and experience the city like never before! We appreciate you mentioning how much you enjoyed your stay. Thank you for choosing us, and we hope you will return whenever you revisit Phoenix.Tracy StoltzGeneral Manager

8/10 不錯

Jen

多人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Staff at bar would not wait on us because they were so engrossed in ASU football game on tv
於 2023 年 10 月住了 3 晚

4/10 欠佳

mike

讚好:客房舒適度
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月3日的回應
Dear Mike,Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Tracy StoltzGeneral Manager

10/10 優異

Thelma

讚好:整潔度
Everything was perfect!!
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月11日的回應
Dear Thelma, We are delighted you could escape to the Renaissance Phoenix Downtown Hotel and experience the city like never before. We appreciate you mentioning how much you enjoyed your time here. Thank you for choosing us, and we hope you will return whenever you revisit Phoenix.Tracy StoltzGeneral Manager

8/10 不錯

monica

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚