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菲利克斯西北瑟普賴斯公寓酒店的評價

3 out of 5
菲利克斯西北瑟普賴斯公寓酒店
16418 N Bullard Avenue, Surprise, AZ

評價

9.6

完美

10 分評分，優異；532 則評價中有 442 則" "
8 分評分，不錯；532 則評價中有 73 則" "
6 分評分，一般；532 則評價中有 7 則" "
4 分評分，欠佳；532 則評價中有 5 則" "
2 分評分，很差；532 則評價中有 5 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.8/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

Marie-Françoise

讚好：整潔度、職員與服務和住宿狀況
L'accueil était excellent. Nous avons été surclassé sans frais supplémentaire. La chambre très bien équipée et très spacieuse. Nous avons reçu un mail mentionnant les objets oublié, c'est super
於 2024 年 4 月住了 7 晚
Courtney 於 2024年4月10日的回應
We are so happy that you enjoyed your stay! We hope to have you back again soon!

10/10 優異

Carrie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Courtney 於 2024年3月15日的回應
Thank you for the kind review Carrie! We are so pleased to hear that you enjoyed your say. We hope to have you back again soon!

6/10 一般

Mr. Thomas James

多人同遊
讚好：整潔度和職員與服務
Looks like the hotel needs a little updating. And at these prices, it shouldnt need anythi g. Lastly, there's nothing near the hotel.
於 2024 年 3 月住了 4 晚
Courtney Neal 於 2024年3月7日的回應
Thank you for your review, Mr. James. I have shared it with our management team, as we are always looking for ways to improve. Surprise is a smaller but developing city. We look forward to its continued growth and hope you will visit us again when we have even more development!

10/10 優異

Niko

讚好：整潔度、職員與服務和住宿狀況
I love this place Ive stayed here in the past and will keep coming back!
於 2024 年 1 月住了 2 晚
Courtney 於 2024年2月14日的回應
Thank you so much for your review, Niko! We are so happy to hear that you enjoyed your stay, and we are looking forward to having you back!

10/10 優異

Maureen

於 2024 年 1 月住了 3 晚
Courtney 於 2024年4月10日的回應
We are so happy to see that you enjoyed your stay! We loved having you and hope to see you back again soon!

8/10 不錯

Patricia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was spacious and clean. Kitchen is showing a little wear but still was very good to have. Walls are thin and there was so much banging outside my room (next room perhaps) that I actually thought someone broke in to my room.
於 2024 年 1 月住了 3 晚
Courtney Neal 於 2024年1月9日的回應
Hi Patricia,Thank you for taking the time to share your recent experience with us. We are happy to hear that you enjoyed the property and that you found it spacious and clean.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by other guests. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity to host you again whenever your travels bring you back to the area.

10/10 優異

Ritha

於 2023 年 12 月住了 3 晚
Courtney Neal 於 2024年1月2日的回應
Thank you for your kind review Ritha! We are so happy to hear that you enjoyed your stay. We loved having you here and hope to have you back again very soon!

10/10 優異

renee

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Family trip to football camp!
We had a great stay! Only thing the fire alarm blasted in the middle of the night, but they let us stay a couple hours after check out time. Breakfast had some quiche bowls that were tasty!
於 2023 年 12 月住了 1 晚
Courtney Neal 於 2023年12月18日的回應
Hi Renee!Thank you for letting us know about your stay! We are so happy to hear that you enjoyed it! We loved having you and hope you stay with us again soon!

8/10 不錯

Gene

伴侶同遊
讚好：整潔度和住宿狀況
When we called to see if we had a full kitchen they assured us all the suites had a full kitchen. When we got there that wasn’t the case and they could not accommodate us with one. We were there to cook some home cooked meals for our 93 year old mother. Very disappointed!
於 2023 年 12 月住了 4 晚
Courtney Neal 於 2023年12月11日的回應
Hi Gene, Thank you for sharing your experience with us. We are sad to hear that it was not what you had expected. While our suites have a fully equipped kitchen with a stovetop, microwave, fridge, and dishwasher, they do not all have ovens. We apologize that when booking, you were not completely aware of what our full kitchens were equipped with, as it must have felt disappointing not being able to bake while here. We have talked to the staff and have reminded them of the importance of being more detailed and asking more questions, ensuring we meet the needs and wants of our guests.Thank you again for your feedback; we hope to have you back again soon!

10/10 優異

Holly

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Courtney Neal 於 2023年11月29日的回應
Hi Holly!Thank you for taking the time to leave us a great review! We love hearing that our guests enjoyed their stay! We hope to have you back again very soon!

10/10 優異

Aaron

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 4 晚
Courtney Neal 於 2023年11月29日的回應
Hi Aaron!We are so pleased to hear that you enjoyed your stay! We loved having you and hope to have you back again soon!

10/10 優異

Barry

家人同遊
Staff is friendly and accommodating, the room is clean and comfortable.
於 2023 年 11 月住了 4 晚
Skylar 於 2023年11月12日的回應
Hi Barry,Thank you for choosing to stay with us! We strive to provide excellent service and are ecstatic to hear we've succeeded! We thank you again for choosing to stay with us and hope to see you the next time your travels bring you to the area.

10/10 優異

Jacqueline

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful place to stay☀️
Relaxing environment, wonderful sitting areas (inside and out), fantastic-free breakfast variety provided (The small hot breakfast quiches are delicious), clean pleasant environment. The employees were phenomenal; friendly and so helpful!! Our favorite place to stay in Surprise, AZ ☀️
於 2023 年 10 月住了 3 晚
Courtney Neal 於 2023年11月2日的回應
Thank you for your kind review, Jacqueline! It was a pleasure having you here, and we hope to see you again soon!

10/10 優異

Carla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
於 2023 年 10 月住了 2 晚
Courtney Neal 於 2023年10月23日的回應
We are so happy to hear that you enjoyed your stay. We hope to have you back again soon!

10/10 優異

T. Marie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Courtney Neal 於 2023年10月20日的回應
Thank you for your review! We hope to see you again soon!

10/10 優異

Karen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 5 晚
Courtney Neal 於 2023年10月20日的回應
Thank you for your review, Karen! We are so happy to hear that you enjoyed your stay!

10/10 優異

Rene

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent property. Staff was amazing and the hotel was clean and accommodating.
於 2023 年 9 月住了 3 晚
Courtney Neal 於 2023年10月20日的回應
Thank you so much for your review and your kind words! We loved having you and hope to see you again very soon!

10/10 優異

Jeffery

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff was amazing. They were all super friendly and helpful. Would definitely stay here again
於 2023 年 8 月住了 1 晚

10/10 優異

Linda Blevins

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly, helpful, and professional. Accommodations were very nice. Most hotels offer breakfast, and Residence Inn was no exception. Where they differ is that the quality of the breakfast was outstanding - definitely a cut above the standard offering. Coffee was great.
於 2023 年 8 月住了 2 晚

10/10 優異

Linda Blevins

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service, very nice accommodations.
於 2023 年 8 月住了 1 晚

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
Nice room and convenient location
於 2023 年 8 月住了 1 晚

10/10 優異

Gordon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚

10/10 優異

Gordon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We love the Residence Inn
We had to stay for a few weeks due to construction at our home. The Residence Inn in Surprise was a great choice. ALL of the folks that work here are super friendly. Our room had a kitchen which made things so much easier. They also have a hot breakfast in the lobby every morning. The beds are super comfortable.
於 2023 年 7 月住了 7 晚

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 6 晚

8/10 不錯

Lloyd

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
No cold water. When its 114 in the shade it would nice to be able to take a cold shower or spalsh cold water on your face. I let the water run for ten minutes. Still no cold water! The front desk clerk upon check out was wearing a mask. He was hard to hear as I'm hearing impared. I would urge him to look at the most recent research on masking.
於 2023 年 7 月住了 1 晚

10/10 優異

Anna

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was a perfect hotel…next time I will have to stay longer.
於 2023 年 6 月住了 1 晚

10/10 優異

seung

讚好：整潔度、職員與服務和住宿狀況
Clean as new and convenience location
於 2023 年 5 月住了 3 晚

10/10 優異

Bartosz

於 2023 年 4 月住了 7 晚

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent. Thank you!
於 2023 年 4 月住了 3 晚

10/10 優異

Susan

讚好：整潔度、職員與服務、設施服務和住宿狀況
I was extremely impressed with how the property looked.
於 2023 年 4 月住了 8 晚

10/10 優異

Jody

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Wonderful property
於 2023 年 1 月住了 5 晚

10/10 優異

Jennifer

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed for work-loved that this was not "tourist focused". Lots of room for extended stay! Really appreciated daily housekeeping and responsive maintenance!!
於 2022 年 10 月住了 8 晚

10/10 優異

Veronica (Navarre)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Wonderful stay. Close to everything. Beautiful and very clean.
於 2022 年 9 月住了 6 晚

10/10 優異

Patricia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed the breakfast service. The bathroom/shower area did not have a fan.
於 2022 年 9 月住了 5 晚

10/10 優異

PATRICIA

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Loved hotel. We had a small dog with us. For room to be a pet room, it was very clean and did not smell.
於 2022 年 9 月住了 2 晚

10/10 優異

Dianna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel!
於 2022 年 9 月住了 2 晚

8/10 不錯

Brandon

家人同遊
讚好：整潔度、設施服務和住宿狀況
Nice hotel with a friendly staff and good breakfast. The one room suite was spacious, clean, and very comfortable. It would be great for an extended stay. I was disappointed to find the pool full of leaves and some random trash blown in from the previous night's storm at noon the next day. I also had an employee key in and walk into my room without a knock or an announcement. He apologized and said he thought the room was vacant. About 45 minutes before checkout while I was getting ready for my flight I got a call from the front desk asking to access my room to change the CO detectors. I asked if it could wait until I checked out and they said that they were "limited on time but would try to do a few other rooms first." Not ok, so I just rushed out.
於 2022 年 8 月住了 2 晚

8/10 不錯

Fredrick

於 2022 年 8 月住了 2 晚

10/10 優異

William

於 2022 年 8 月住了 1 晚

10/10 優異

Tom

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great breakfast
於 2022 年 8 月住了 3 晚

10/10 優異

William

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚

10/10 優異

Kevin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 6 晚

10/10 優異

Minako

於 2022 年 6 月住了 6 晚

10/10 優異

Judith

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful & nice area. Felt safe & wonderful facility. Loved the kitchen.
於 2022 年 6 月住了 1 晚

10/10 優異

Tony

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Baseball Weekend
Couple Trip - great place to stay and unwind.
於 2022 年 5 月住了 3 晚

10/10 優異

Efren

於 2022 年 5 月住了 1 晚

10/10 優異

Tony

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Baby Shower Trip
Excellent place to stay!!!! Great staff!!!
於 2022 年 5 月住了 3 晚

10/10 優異

Jesus

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome surprise
One of the best places ever. Close to all restaurants and parks
於 2022 年 5 月住了 3 晚

10/10 優異

Lara

於 2022 年 3 月住了 2 晚

10/10 優異

Keith

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel, exorbitant pet fee
This was a great place to stay for the AKC Dog Show next door, and a preferred hotel listed in the program. Clean, seems new or close to it, very friendly front desk and other staff. However, a $100 pet fee, no matter how many nights (we stayed only one) is exorbitant. Other Marriot Residence Inn locations charge $20-25/night.
於 2022 年 1 月住了 1 晚