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Rise Uptown Hotel 的評價

4 out of 5
Rise Uptown Hotel
400 W Camelback Rd, Phoenix, AZ

評價

9.2

卓越

10 分評分，優異；972 則評價中有 725 則" "
8 分評分，不錯；972 則評價中有 141 則" "
6 分評分，一般；972 則評價中有 61 則" "
4 分評分，欠佳；972 則評價中有 32 則" "
2 分評分，很差；972 則評價中有 13 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Sheri

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the staff and the atmosphere
於 2024 年 5 月住了 1 晚
Front Desk Team 於 2024年5月22日的回應
Thank you glad you enjoyed your stay.

10/10 優異

Kameelah

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great!!
於 2024 年 5 月住了 1 晚
kenya 於 2024年5月23日的回應
We're happy you enjoyed your stay, and we hope to see you again in the future!

6/10 一般

Alejandra

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
This hotel is a mixed bag. On one hand, everyone we met that works there was fantastic! On the other hand, there were some big misses. The pool is shared with the public who have to make reservations in order to have access. Hotel guests have complimentary access but you have to “reserve” a space with the front desk 24 hours in advance. In reality, you’re not making a reservation as a guest because when we arrived to the pool, we were told we could sit anywhere that wasn’t reserved. Almost every space was reserved. Huh? I thought I made a reservation with the front desk. No, the only real pool reservations are the locals who are paying to use it. I ended up asking the hostess to move a reservation to the back so I could sit near the pool, which she accommodated. It seems like the hotel and the pool share the property but are separate entities. The chaise loungers by the pool were disgusting! I was thankful they provided towels to cover them up. The room was dirty. Baseboards and windowsills were covered in dust, and the rug made my feet black. The overall curb appeal is nice but amenity and room cleanliness was a HUGE miss. I’d give it another shot but only if there weren’t any other options available in town.
於 2024 年 5 月住了 3 晚

2/10 很差

Milton

不滿：整潔度、職員與服務、設施服務和住宿狀況
Online, the hotel looked nice. The rooms were chic, just like the pictures. The check in was above average. Staff here okay. Got to the room and no sooner did I put my bags down … the DJ from the pool area started his music. Okay. I wouldn’t have minded deep house, Buddha Bar, or something chill. Nope. The DJ started in with rap music and other dated tracks from the early 2000’s. I half expected to hear the “Candy” was going to dance on center stage. And it stayed loud and grew louder. The bass was thumping the windows. I tried to call down to the office and got put on hold for upward of ten minutes. It was just horrible. So… I had had enough and promptly checked out and requested a refund. They only gave half of my money back. Look. If you want to spend a night at in a frat party environment this is all you. If not, better to just bypass this crazy place and leave it to tone deaf DJ a few decades behind the trend. One star.
於 2024 年 5 月住了 1 晚

10/10 優異

Laurie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
kenya 於 2024年5月13日的回應
Thank you for staying with us. We hope to see you again soon!

10/10 優異

Laura

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We love staying at Rise Uptown. The rooms are meticulously neat and tidy. The complementary dog treats and boozy popsicles are the cherry on top!
於 2024 年 5 月住了 1 晚
kenya 於 2024年5月13日的回應
We are so happy you enjoy staying with us, Laura! We hope to see you soon and we appreciate the continuous support!

10/10 優異

kim

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
If you want a place that has good vibes good people good food good music overall good resort then this is a place to be. Honestly I can’t think of any negative things to say about this place. I stayed here with my husband for three days and it was the best time, thank you everyone at uprise hotel.
於 2024 年 5 月住了 2 晚
Team Rise 於 2024年5月14日的回應
We are so happy to hear that you enjoyed your stay with us, We will continue to make your future stays just as pleasant we hope to see you again soon!

6/10 一般

Kimberly

讚好：職員與服務
不滿：整潔度
Pool area needs to be cleaned and sanitized. Concrete Floor in room was filthy. Rug was dirty.
於 2024 年 5 月住了 1 晚

10/10 優異

Vladislav

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very very pet friendly, and in general stuff are very friendly and professional!!
於 2024 年 5 月住了 3 晚
Rise Uptown 於 2024年5月6日的回應
So happy you enjoyed your stay with us. We look forward to seeing you again!

10/10 優異

Alexis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very nice and comfortable!
於 2024 年 3 月住了 1 晚
Rise Uptown 於 2024年5月6日的回應
So happy you enjoyed your stay with us. We look forward to seeing you again!

8/10 不錯

Timothy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great pool bar and drinks.
於 2024 年 4 月住了 2 晚
Rise Uptown 於 2024年5月6日的回應
So happy you enjoyed your stay with us. We look forward to seeing you again!

4/10 欠佳

Carol A.

讚好：職員與服務
於 2024 年 4 月住了 1 晚
Rise Uptown 於 2024年5月7日的回應
We are so sorry you didn't enjoy your stay with us. We hope that you give us another chance in the future

10/10 優異

raven

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property is truly 5 star. The moment you walk on the property it feels like a resort. The rooms are beautifully designed with the most comfortable bed I have ever slept on in a hotel. Every staff member deserves a raise because they truly make it feel like a 5 star hotel. I casually mentioned we were celebrating my wife’s birthday and within 20 mins of arrival, they brought us a card and free champagne. Tacos at Lylo were some of the best tacos we’ve ever tasted. Pool was very relaxing. Recommend staying in the poolside rooms you get free lounge chair reservations. The balcony is beautiful and you can sit outside and hear music all day. Resort is very quiet at night time and you’ll wake up to awesome views. Will definitely be back to visit!
於 2024 年 4 月住了 4 晚
Rise Uptown 於 2024年4月30日的回應
So glad you had a good time! We strive to make everyone's stay the perfect one! So happy we were able to do that for you. We hope to see you again soon!

10/10 優異

Kathy (South Holland)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was amazing & friendly!!!! Our room was amazing with the balcony and it was so beautiful !!! Definitely will be back
於 2024 年 4 月住了 3 晚
Rise Uptown 於 2024年4月30日的回應
So glad you had a good time! We hope you come back again soon.

8/10 不錯

Natalie

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great room!
於 2024 年 4 月住了 2 晚
kenya 於 2024年4月22日的回應
We appreciate your review! We are happy to hear that you enjoyed your time with us.

10/10 優異

Brandy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the mud-century vibe and relaxing by the swimming pool.
於 2024 年 4 月住了 2 晚
kenya 於 2024年4月20日的回應
Thank you for your review! We are so happy you enjoyed your stay with us!

10/10 優異

Shay

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
kenya 於 2024年4月22日的回應
Thank you for staying with us. We are happy to hear that you enjoyed your stay! We hope to see you again at Rise Uptown!

4/10 欠佳

Bobby

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The property was very dated, but the grounds are kept. Reminded me of staying in a motel in the 70s. They actually offer popsickles, a turntable and vinyl records at check in.
於 2024 年 4 月住了 2 晚

8/10 不錯

Kevin

於 2024 年 4 月住了 4 晚
Rise Uptown 於 2024年4月30日的回應
So glad you had a good time. We hope you come back again soon.

10/10 優異

JOHN

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
kenya 於 2024年4月22日的回應
We appreciate your review! We are glad you enjoyed staying with us and we hope to see you again!

10/10 優異

Mohammed

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
kenya 於 2024年4月22日的回應
Thank you for your review! We are happy you enjoyed your stay, and we hope to see you in the near future!

10/10 優異

Scott

於 2024 年 3 月住了 2 晚
Rise Uptown 於 2024年4月30日的回應
So glad you had a good time! We hope you come back again soon.

10/10 優異

Jessica Swena-

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were so lovely, great vibe, pull and dining were fun!
於 2024 年 3 月住了 1 晚
kenya 於 2024年4月4日的回應
We appreciate your kind words, Jessica! We hope to see you again and enjoy another stay with us.

8/10 不錯

Jeffrey (Spanaway)

讚好：整潔度和職員與服務
於 2024 年 3 月住了 5 晚
kenya 於 2024年4月22日的回應
We appreciate your review, Jeffery. We are happy that you enjoyed your stay with us. We hope to see you again in the future.

6/10 一般

Anthony

讚好：整潔度
不滿：住宿狀況
Having the front desk in a popsicle stand (seriously) was confusing. The roof bar was never open. The area is dangerous and has limited amenities (except the excellent 'Belly' restaurant across the street).
於 2024 年 3 月住了 2 晚

10/10 優異

Sandra (Surprise)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was great! The room was spacious, updated, and the pool area was an awesome space to hang out! We picked our free boozy popsicles, enjoyed a drink during happy hour on the rooftop terrace, and had lunch at LYLO. Cartel coffee on site was a great stop before heading to the pool! We really enjoyed this place and will definitely be back for another staycation in AZ :)
於 2024 年 3 月住了 1 晚

8/10 不錯

Daniel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really nice, hip, and upscale.
於 2024 年 3 月住了 2 晚

4/10 欠佳

Ian

於 2024 年 3 月住了 3 晚

4/10 欠佳

Ana

伴侶同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
We got in at 4:15p and our room wasn’t ready. Were told to hang out at the hotel bar, where my complimentary drink voucher wasn’t accepted. Shower also leaked into the room.
於 2024 年 3 月住了 1 晚

2/10 很差

Amber

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務
We stayed on the 3rd floor directly beneath the rooftop bar and it was actually miserable. The bass shook our entire bed and the mirrors were literally bouncing off the wall. I get better sleep camping at music festivals than I did staying in my hotel room here. If you’re going to have rooms that close to an outdoor rooftop bar playing music loud af with a subwoofer vibrating the entire building, you absolutely need to make sure those rooms have SOME soundproofing. I am not one to complain ever, especially about noise, but I have never experienced worse noise issues in a hotel in my entire life and if I had known this was going to be an issue, I never would have stayed here. Not worth it at all. I stayed here with my mom which was a big mistake. The rooftop bar has their hours listed as closing at midnight. I When I called the front desk to complain about the noise, they then stated it was ending at 2am. They said that they had already received several noise complaints from other guests and that they would relay the message and ask them to turn it down. They didn’t. In fact, it got LOUDER between 12-2am. There is a noise ordinance and they are not following it whatsoever. We had to be up by 5am the next morning and I was fuming. The staff did nothing to remedy the issue, even though so many guests were infuriated. There is a city noise ordinance and they aren’t following it whatsoever.
於 2024 年 2 月住了 4 晚

8/10 不錯

Sinthuja

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall we enjoyed our stay at the hotel. We loved the check-in popsicle and the complimentary drink everyday was a nice touch. The overall aesthetic was very nice!
於 2024 年 3 月住了 4 晚
kenya 於 2024年3月11日的回應
We appreciate your review! We're happy you enjoyed your stay and the yummy popsicles! We hope to see you again soon!

10/10 優異

Susan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
kenya 於 2024年3月11日的回應
We appreciate your review! We're so happy you enjoyed your stay!

10/10 優異

Sari (Tampa)

於 2024 年 3 月住了 2 晚

10/10 優異

SUSAN P

讚好：整潔度、職員與服務和住宿狀況
What a cool gem of a stay at Rise. Very friendly staff and love the boozy and non boozy popsicles at check in, as well as never ending waters. The decor of my room was cool - love the space and record player - comfortable bed. No in room coffee maker if that matters to travelers. Room was nice and clean - smallest bit of mildew in shower on shelf but not a true issue. Nice robes. The pool area is fun and comfortable with more friendly staff. Didn’t get to sit at bar but loved the way it was done. Very close to light rail as well. As a solo female traveler I felt safe but did wish there was more lighting when I had to walk a far corner alone to access my hallway. Another bonus was Cartel Coffee is right there and down the street an easy to walk to other dining establishments. Happy hours at Rise also from 4-6pm. Make it a point to book a stay here. It’s unique, well appointed and offers a great location.
於 2024 年 3 月住了 3 晚

4/10 欠佳

Edward

讚好：職員與服務
不滿：設施服務
There is a hidden resort fee of about $35/day which increased my daily rate to $300/night. When I found out about it on check-in an asked if I had a choice, I was told no. It is for parking (I took a Lyft from the airport), water and a popsicle. I got one free popsicle for $163.25. It felt very deceptive.
於 2024 年 2 月住了 5 晚
Rise 於 2024年3月17日的回應
Hello Edward. I do apologize that you were not made aware of the Rise Experience Fee. When booking through Expedia, it is listed in the pay details. If you made the reservation over the phone, They should have told you about the pricing during the booking. The Rise Experience Fee, includes parking, popsicles, unlimited water, free social hour cocktail and lounge chairs. Like many hotels who have resort fees, they are not optional. I do hope you give us another chance

10/10 優異

Katie

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

Jennifer

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fabulous fun place and the staff was outstanding!
於 2024 年 2 月住了 3 晚
kenya 於 2024年3月2日的回應
Thank you for staying with us! We hope to see you again soon!

10/10 優異

Czarina

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was great!
於 2024 年 2 月住了 2 晚
kenya 於 2024年2月25日的回應
We appreciate your review! We're happy you enjoyed your stay. Please come visit us again soon!

4/10 欠佳

Edo

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
2 star motel at a 4 star price
I booked 2 rooms at this hotel since it looked fun and new. And I like Mexican food. It seemed to be the perfect fit for my daughter and me. Once we arrived in our rooms we were kind of shocked. They are much smaller then the images made you believe. And they were filthy. The same counts for the balcony. It’s marketed as ab upscale hotel but ultimately it felt like a multi story motel. 2 stars at best. No Lounge to hang out when it’s 50F outside. Not cool. I called reception several times but no answer. I finally headed down myself to talk to the person who checked us in. They offered text service instead. The response time was very long. After numerous messages they said they were sorry we didn’t like the rooms and offered a cancellation for the 2nd and third night without fees. So we left after the first night. That was the only reasonable thing to do. But did nothing else for us. Sad. I suggest they take the “upscale” off of the description and lover their price significantly after reducing the rat3 by at least 100$ per night. Unbelievable that they get 9.4 rating on hotels.com
於 2024 年 2 月住了 3 晚

8/10 不錯

Jamie

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Be aware of “Experience Fee”
Very short stay and not a lot of time at the hotel. A bit surprised at “the experience” fee I was charged at check out as I was not informed about prior. It included parking and 2 popsicles and I have no idea what else?? I didn’t have a car there and grabbed popsicles at checkout since I basically paid for them.
於 2024 年 2 月住了 2 晚
Rise 於 2024年2月21日的回應
So glad you had a good time with us. The Rise Experience fee is something new we introduced in September. It should be listed on the Expedia website or they should be informing if you book with an agent. I am sorry you were not made aware. We hope you come back again soon

8/10 不錯

ANNA SHANTEL

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Kevin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
kenya 於 2024年2月22日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Kristin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This place is great and super fun. Our room was directly under the rooftop bar, which made sleeping difficult. I would advise anyone making an appointment to avoid that area. Also, when I booked through Expedia, there was no mention of a resort fee. The fee didn't break the bank, but it was an additional $120 that wasn't expected. The staff were outstanding!
於 2024 年 2 月住了 4 晚

10/10 優異

jennifer

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I am typically a hotel "snob" but I went with a friend and we needed a less expensive hotel.......I have stayed at all of the super nice hotels in Phoenix, and I have to say this is a FAVORITE!!! They upgraded my room and it was FABULOUS. The decor is so so cute! The property is really cute as well! We just sat at the pool - and almost had it all to ourselves! I will be back for sure!!!
於 2024 年 2 月住了 2 晚

10/10 優異

Alicia

於 2024 年 2 月住了 1 晚
kenya 於 2024年2月19日的回應
We appreciate your review! We hope you stay with us again in the near future!

10/10 優異

George

於 2024 年 1 月住了 2 晚

10/10 優異

Kelly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All the staff was very friendly and accommodating. Great pool area with heated pool and hot tub.
於 2024 年 2 月住了 5 晚
kenya 於 2024年2月19日的回應
We appreciate your feedback! We hope to see you again soon!

8/10 不錯

Kristen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
kenya 於 2024年2月20日的回應
We appreciate your review, Kristen! We hope to see you again in the near future!

10/10 優異

Nicholas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 4 晚
kenya 於 2024年2月16日的回應
Thank you for staying with us! We appreciate your feedback.