Francavilla di Sicilia Piazza Matrice Hotels

"Beautiful hotel. Wonderful owners / staff. Our favorite place to stay when visiting."

" Unfortunately we didn’t get any check in instructions, so we had to call them to send a guy to check us in. He didn’t speak a word of english, so the information was rather lacking. He tried, via google translate to tell us he would clean the rooms.. but in the end we had to ask for it… that ment ‘making our beds’ but not cleaning the floor or taking out the trash or restocking toiletpaper, etc. Also the shower cabin was so small, thet it would only fit a child. Also we had to call in the...

"Chambres rénovées dans un bâtiment ancien. Accueil et chambre impersonnels. Néanmoins, c'est propre. Pas de petit déjeuner."

"They really took care to make sure your stay was comfortable."

"Located on a mountain top. Nice view. Above a restaurant on a hillside with narrow stairwells, Parking was in a garage down the hillside. Breakfast wasn't served until 9:00. Was assigned a room on the 3rd floor with a sloped roof. "

"Good location, easy access."

"Un hôtel sympathique proche de Taormine, parfait pour un court séjour. Bon rapport qualité prix, avec un petit déjeuner copieux compris."

"Staff were great and very helpful, Though we found we got better/faster responses to questions when emailing directly versus using expires messenger. The breakfast was wonderful with lots of options. We also ate an evening meal there and it was delicious. Centrally located for for exploration of the etna region. Room was very clean. Would not hesitate to stay again or recommend to a friend"

"All the staff was great, very helpful and explained all the property amenities. The bartender, Giuseppe, was helpful with food recommendations. The room was beautiful overlooking the winery and breakfast was lovely."

"It’s a beautiful small property with a very cool design. Fairly rustic though and with a bit of a farmhouse feel and therefore maybe not for everyone. Managers and owners Giacomo and Paola are both fantastic. Giacomo in particular was a superstar, passionately speaking about the wines of the winery and the region, giving us great restaurant recommendations and really going above and beyond with a smile. "

"Very nice and comfy hotel. Great service and breakfast."

"The stay had much to be desired. Check in was at 2. When we arrived at 2 we were told it would be about another hour as they were not ready. It was about 35 to 40 mins and the room was ready. When we got to our room we were told that the TV and the fridge dont work. Unfortunately I had to be a bit of a complainer. The young lady at reception called the owner and the next day they gave us a better room with everything working. She even moved our bags she was very nice. We asked for two extra...