My son woke up on Thanksgiving Day with what looked like insect bites all over his body and a swollen eye. We were not sure what happened and we did not think of bed bugs because we've never been exposed to them before. Later that day, we had family show us bugs in their bed --which caused us to look where our son was sleeping-- we also found bugs there. My son had an allergic reaction and his eye swelled more and he was itching all over. I had to take him to the emergency room on Thanksgiving Day until after 2am. He was prescribed antibiotics, antihistamines, and steroids. I took pictures of everything and sent it to Eden Crest. I was refunded for the majority of my stay minus about $500. I told them about part of the family not having enough space to stay in the living room so they got a hotel room and I will have a bill from the emergency room for my son. Eden Crest told me that I would not be reimbursed for either of those expenses even though our vacation was ruined and cut short for our family. This entire experience was extremely frustrating and I hope that VRBO can provide better resolution, especially since I paid extra for insurance.