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里弗斯通 Spa 渡假酒店的評價

4 out of 5
里弗斯通 Spa 渡假酒店
212 Dollywood Ln, Pigeon Forge, TN

評價

9.4

完美

10 分評分，優異；1007 則評價中有 770 則" "
8 分評分，不錯；1007 則評價中有 163 則" "
6 分評分，一般；1007 則評價中有 39 則" "
4 分評分，欠佳；1007 則評價中有 24 則" "
2 分評分，很差；1007 則評價中有 11 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.4/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Chao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Michele 於 2019年4月24日的回應
Thank you for staying with us! We hope you visit again soon!

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best place I have stayed in pigeon forge. Will always look here first for openings. Amazing everything.
於 2024 年 5 月住了 1 晚

10/10 優異

Jeria

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the room and the staff was so kind. I would definitely stay again.
於 2024 年 5 月住了 4 晚

10/10 優異

Tommy

Friendly staff. 24 hour indoor pool and hot tub is amazing. Will be our new place to stay when in Pigeon Forge.
於 2024 年 5 月住了 3 晚

10/10 優異

Kathy

讚好：整潔度、職員與服務和住宿狀況
Grounds were being redone for spring. Lots of trees and flowers. Condo was clean and well kept. Had a rustic look. Beautiful. Best I’ve seen in PForge.
於 2024 年 5 月住了 4 晚
Management 於 2024年5月22日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We recently stayed here and had a great experience. We had a 2 bedroom suite and it was very spacious and very clean. The pool and lazy river were great. Would definitely stay again.
於 2024 年 4 月住了 3 晚
Management 於 2024年5月21日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Rachel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms were so amazing. Thank you! We will be staying here again.
於 2024 年 5 月住了 2 晚
Management 於 2024年5月20日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

8/10 不錯

Robert

家人同遊, 伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
😁
於 2024 年 5 月住了 2 晚
Management 於 2024年5月20日的回應
Robert, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 優異

Kim

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The property was beautiful and exactly as described on line. Would definitely stay here again. So clean and peaceful.
於 2024 年 5 月住了 7 晚
Management 於 2024年5月20日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

6/10 一般

Jessica

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The river view is beautiful and we loved the "white noise" it provided. However, the laundry is unable to be accessed due to awful placement behind a door that wont open wide enough to access the bottons or knobs and you can barely get your clothes in. Plus, they were both so loud when we washed our clothes that we had to leave our room. Even in the bedroom with the door closed, it was too much. Also, I have stayed in many timeshare/resort properties, and there is always a little welcome basket with one or two coffee packs for the machine in the room, but there was nothing there. We dont have a compatible machine at home, so it was pointless buying something just to use once or twice. Other than that, the grounds are beautiful, bed was comfortable, kitchen had nice amenities, and the view, minus the parking lot across the street, was beautiful.
於 2024 年 5 月住了 2 晚
Management 於 2024年5月20日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Amy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful and spacious rooms on the river with plenty of entertainment for all ages. My family really enjoyed the indoor pool and heated lazy river. The gym was also well-equipped. The location is convenient to activities on the parkway as well as Dollywood. Friendly and accommodating staff. We will definitely stay at this property again.
於 2024 年 5 月住了 2 晚
Management 於 2024年5月21日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Jindong

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚
Management 於 2024年5月19日的回應
Jindong, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 優異

Amanda

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing property! Lazy river was a hit fir our family.
於 2024 年 5 月住了 1 晚
Management 於 2024年5月19日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

8/10 不錯

Steven

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was nice the room was wonderful. The pool and jacuzzi was a lil dirty there was stuff floating in it so i didnt feel comfortable getting in them. I realize there are children that are there and the trash probably came from them. I was just hoping there would of been a net or something i could of fished it out with. Other than that our experience was great my husband is already talking about going back
於 2024 年 5 月住了 3 晚
Management 於 2024年5月17日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Ken

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property and room were excellent. The staff was friendly and helpful, above and beyond what was expected. I really enjoyed my stay and the interactions with the staff. It's such a beautiful place and the location was perfect. 12/10!
於 2024 年 5 月住了 5 晚
Management 於 2024年5月22日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

6/10 一般

Sean

讚好：住宿狀況
不滿：職員與服務
Excellent property. Huge room at a very reasonable price. Really close to local attractions. Only issue we had was on day 2 when we woke up with no hot water. Because we had to leave we were forced to take cold showers. Yes, they came to fix it but 10 minutes before we had to leave. When we told the front desk staff what happened they seemed to not care and were bothered we brought it up. They don’t offer an apology or any offer to make it right.
於 2024 年 5 月住了 3 晚
Management 於 2024年5月17日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Debbie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I lived everything about it and will definitely be back
於 2024 年 5 月住了 3 晚
Management 於 2024年5月17日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Fedly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I will definitely be staying there again
於 2024 年 5 月住了 3 晚
Management 於 2024年5月17日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Wesley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay.
於 2024 年 5 月住了 2 晚
Management 於 2024年5月17日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

DANA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good value as room rate included full condo with fully stocked kitchen had we wanted to prepare food there. Condo was very clean and nicely decorated. LOVED the heated outdoor lazy river/pool. Limited but available garage parking. Close to everything. Will stay again and recommend to others. Dislikes: 1. Noted many of the lighting on steps were damaged. Seems like repair needed or install other lighting for safety. 2. Given 1 key card for access, which was inconvenient. Had to juggle if one person wanted to go to pool or go get coffee at the office. Denied 2nd card when asked. 3. Coffee makers in room but need to bring your own coffee and filters, but kurig pods compatible. This really was not problem. as there was good quality coffee & tea always available in lobby. Think this should be publicized so guests could bring if they wanted. 4. Staff was neutral. Did not engage. Somewhat dismissive. Dana conte stayed in rm #317 5/6-5/9/24
於 2024 年 5 月住了 3 晚
Management 於 2024年5月16日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Garrett

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
They was very nice
於 2024 年 5 月住了 3 晚
Management 於 2024年5月15日的回應
Garrett, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 優異

William

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property and the lazy river was a great way to relax
於 2024 年 5 月住了 3 晚
Management 於 2024年5月15日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Mary

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our family liked everything about the property, the only thing I did not like was our room faced the golf course I would have preferred the Mountain View 🙂
於 2024 年 5 月住了 3 晚
Management 於 2024年5月15日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

8/10 不錯

Barbara

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We really enjoyed the resort! The room was beautiful, and there was plenty of parking. The pool and fitness center were also very nice. The only real disappointment was the lack of in room coffee. There was a coffee maker, but no coffee was provided. We had to walk down the street to the lobby for coffee in the morning and didn’t stay long enough to make it worth buying coffee for the room. It’s an odd thing for a room in that price point. There was some wear and tear in the kitchen and sliding glass doors. The room definitely needed some repair. We really enjoyed the river view, the bed, and in room laundry. We weren’t able to get spa appointments with a week’s notice, so call early if you’d like those services. Overall, it was a positive experience.
於 2024 年 5 月住了 2 晚
Management 於 2024年5月13日的回應
Barbara, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 優異

MARILYN

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had an amazing time. The unit we stayed in was so nice, I almost wanted to ask if it was for sale lol. Great place for the family to go. Clean, quite, friendly staff, we received a free upgrade just because and were told they do returning customer discounts. We will definitely be back and stay at the Riverstone. Everything we planned on doing was less than 20 minutes away from here. Love, love, love this place! Thank you again for a great stay!
於 2024 年 5 月住了 2 晚
Management 於 2024年5月13日的回應
Marilyn, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 優異

Margaret (White Hall)

讚好：設施服務
Great condo!
於 2024 年 5 月住了 5 晚
Management 於 2024年5月13日的回應
Margaret, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

8/10 不錯

JULIA

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved how roomy and clean it was. My only disappointment was being told I would be charged $250 for smoking anywhere on the premises including the balcony and car. I did observe several people smoking all over the premises so I did feel some type of way about that. Overall it was a 9/10
於 2024 年 5 月住了 2 晚
Management 於 2024年5月13日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

suyapa

讚好：整潔度、職員與服務和住宿狀況
Excelent place for the family!!!
於 2024 年 5 月住了 1 晚
Management 於 2024年5月11日的回應
Suyapa, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 優異

Chris

家人同遊
讚好：整潔度、職員與服務和設施服務
This place never disappoints! It’s always clean and the rooms are beautiful and spacious. The staff are always friendly and ready to assist in any way.
於 2024 年 5 月住了 2 晚
Management 於 2024年5月11日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Shannon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely grounds. Free coffee, tea, and cocoa available in the lobby was a nice touch. Heated lazy river was so relaxing. Will be back!!
於 2024 年 5 月住了 4 晚
Management 於 2024年5月11日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Steven

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Management 於 2024年5月11日的回應
Steven, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 優異

Cynthia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was so wonderful. We had such a wonderful time. It was quiet and so peaceful. We loved the pools.
於 2024 年 5 月住了 4 晚
Management 於 2024年5月10日的回應
Cynthia, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 優異

Scott

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoyed being so close to all of the attractions and yet still being able to enjoy the riverside view
於 2024 年 5 月住了 7 晚
Management 於 2024年5月9日的回應
Scott, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The ladies that checked us in were amazing. It was fairly busy yet they were professional and courteous. During our stay the maintenance staff was helpful in guiding us to the areas we were looking for. The lazy river was serene, the hot tub was nice and warm. Check out was seamless.
於 2024 年 5 月住了 1 晚
Management 於 2024年5月9日的回應
Mary, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 優異

Kaylajo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was absolutely amazing. My family is already planning for next year.
於 2024 年 5 月住了 3 晚
Management 於 2024年5月9日的回應
Kaylajo, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 優異

Penelope (Newark)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was well maintained with lovely amenities. We had both a screened room and a balcony. The unit was very spacious and well equipped.
於 2024 年 5 月住了 3 晚
Management 於 2024年5月9日的回應
Penelope,Thank you for the review!We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 優異

Deborah

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚
Management 於 2024年5月8日的回應
Deborah, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The pools are great. River view is beautiful and peaceful.
於 2024 年 5 月住了 4 晚
Management 於 2024年5月6日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Bryan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Doorbells need to be on outside patio. Can’t hear it if you are sitting on Padio.
於 2024 年 5 月住了 3 晚
Management 於 2024年5月6日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Cliff

親子同遊
讚好：整潔度、職員與服務和設施服務
This was the absolute best experience all around, ever.
於 2024 年 5 月住了 2 晚
Management 於 2024年5月6日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Jenny

家人同遊
Excelente servicio, todo limpio, personal muy amable y atento
於 2024 年 5 月住了 1 晚
Management 於 2024年5月5日的回應
Hola Jenny, Gracias por tomarte el tiempo para escribir una resena tan detallada.Estamos felices de que hayas disfrutado de tu estancia, Esperamos tenerte de nuevo como invitado en nuestro Hotel.

10/10 優異

Kevin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Secluded, quite, and very luxurious.
於 2024 年 5 月住了 1 晚

10/10 優異

Andrew

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Management 於 2024年5月5日的回應
Andrew, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 優異

AnnaMarie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the resort and the employees here. It was nice and clean and quiet. We will definitely be back to stay. The spa was also very clean and friendly !
於 2024 年 4 月住了 3 晚
Management 於 2024年5月4日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Anthony

讚好：整潔度、設施服務和住宿狀況
We stayed in a beautifully appointed condo . Our back patio was on the edge of the golf course . We really enjoyed the view and it was very quiet .
於 2024 年 4 月住了 3 晚
Management 於 2024年5月1日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Jacob

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff and facilities. Pool and lazy river were a huge plus!
於 2024 年 4 月住了 2 晚
Management 於 2024年5月1日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Simone

於 2024 年 4 月住了 3 晚
Management 於 2024年5月21日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Alan

讚好：整潔度、職員與服務和住宿狀況
After staying in the Smokey Mountains for many years, both cabins and hotels, we ran across this one. This is the best stay we have ever had. Room was very clean and appointed beautifully. The grounds and amenities were amazing and the staff was very friendly, knowledgeable, and professional. We will be back! My only hesitation is I have let this hidden gem out, but it deserves it.
於 2024 年 4 月住了 1 晚
Management 於 2024年5月1日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 優異

Viktoriya

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Management 於 2024年5月1日的回應
Viktoriya,Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 優異

Robert

家人同遊
讚好：整潔度、設施服務和住宿狀況
The property was very undated and beautifully decorated. The landscaping outside was very well done also. We have stayed in some so so places in Pigeon Forge but after staying at Riverstone Resort we wont stay anywhere else. The price is very reasonable too especially with all the amenities it has to offer.
於 2024 年 4 月住了 3 晚
Management 於 2024年4月29日的回應
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.