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"The front desk staff is extremely unfriendly and are not interested in helping with anything at all. We had 2 separate reservations for 2 nights ( back to back) under the same name - had to check out and check back in as they said that they are fully booked and can not accommodate keeping the same room for 2 nights. It was extremely painful to take all the luggage to the front desk to keep it until we come back from Yosemite, but more surprisingly, when we checked back in - it was the same villa building just a different room ( with the same arrangement/ layout as we had during the previous night). On the day of the departure, we asked to extend check out time by 30 minutes which hotels around the US as well as the world are easily accommodating, but again, we were told that they are fully booked and can not help us with a up to a 30 mins extension ( even 15 was not an option). However, even at 8 pm of the same day they have a lot of rooms available for booking online ( I guess it was not really the case that they are fully booked). Overall property is nice and traveling with a family is easy when you have 2 bedroom villas, but the staff ( especially front desk) really needs some training. If you are planning to use the spa or/and get some treatment - advance booking is recommended. "

"Fridge in first room was not working and fully defrosted. We asked to be moved. Second room did not have working cable television, but we were too tired to complain."

"The property, staff and environment is incredible. The hotel was beautiful, extremely clean, and staff is amazing. Everyone from Valet parking to check in staff, and house keeping were always happy to help, and proud of the jobs they all do, to make your stay pleasurable. "

"Great staff, very friendly and attentive!"

"Was given a room towards the road - too noisy thru the day and in night the ac was noisy Requested for a room on other side but told none was available- which I don’t believe "

"We had a wonderful stay here. It’s cozy and clean. Lori is friendly and she communicated with us when we had to rebook due to snow storm. We’ll definitely stay here again when we go back to Arnold! "

"Restaurant staff and food was very good, Check-in was not."

"Beautiful property, and stay. Highly recommend!"

"Parking lot was huge and no one was in it this time of year; there were NO staff present at all - our room keys were in an envelope taped to the wall when we walked in the front. Also the bed frames need to be replaced. You could not move at ALL on the bed without horrible scraping and squeaking noise - we are talking just to SIT on the bed... Rooms were pleasant and view of the river was nice... even the restaurant was closed on a Tuesday so.... we saw NO ONE."