The owners are very kind and attentive! However, the check-in process was quite stressful for us. We didn't receive any information beforehand; they didn't respond to online messages, texts, emails, or calls—it always went straight to voicemail. We went "blind" to the address listed on the site, which made me very uneasy—I didn't know if it was a scam or not, as it was our first time in Italy. When we arrived, they welcomed us warmly and did their best to communicate with us; between my husband and me, we speak three languages, but Italian isn't one of them. I believe they have someone who speaks English and/or Spanish working with them, but that person wasn't there at the time. Another issue was the dust and cleanliness; my allergies flared up badly—to the point where I would wake up during the night. Note: I would recommend bringing insect repellent if you are visiting in October, as there are a lot of mosquitoes & don’t be picky about shower, it’s not a stand up shower, it’s literally a bathtub with a mobile shower head and there’s no support to keep it high. lol