4/10 欠佳
Katie
2025 年 11 月 10 日
讚好：整潔度和設施服務
The hotel itself is in the perfect location. We went for my son’s birthday and the view of the Tower from the room is amazing. The room was nice, everything we needed was there plus a small communal room along the corridor with a coffee machine and little outside seating area.
However, unfortunately, we experienced a lot of noise throughout the night. Chanting, shouting etc by a large group of locals, clearly drunk. Glass bottles were being thrown. At 2.15am I tried to call reception but the phone in the room didn’t work. I walked down to reception but no one was there. I then rang the hotel telephone number as displayed on the website and again no answer. I then sent an email, knowing it was unlikely to be picked up but wanted them to be aware of the situation. The issue continued until 3am when police arrived and moved the crowd on. The market traders and deliveries start at around 6am so after a long day travelling it affected us a great deal the following day. I spoke with reception before we checked out and they had no empathy at all. Just laughed and said they had heard. Clearly other people had complained. I fully understand that this situation is out of the Hotel’s control but it would have been nice to receive an apology. I still haven’t received a response to my email despite following it up on 3 occasions. Maybe it was a one off but I wouldn’t want anyone else to have the same issues. Just wish the Hotel would respond to clarify. Maybe they will now.
Katie
於 2025 年 10 月住了 1 晚
