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福納城堡水療酒店的評價

5 out of 5
福納城堡水療酒店
Foss Road, Pitlochry, Scotland

評價

9.6

完美

10 分評分，優異；540 則評價中有 436 則" "
8 分評分，不錯；540 則評價中有 69 則" "
6 分評分，一般；540 則評價中有 27 則" "
4 分評分，欠佳；540 則評價中有 4 則" "
2 分評分，很差；540 則評價中有 4 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Ian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A fantastic stay from arrival to departure. Great location, beautiful views, stylish facilities and outstanding food.
於 2024 年 3 月住了 1 晚

10/10 優異

Nikhil

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel, very friendly staff, good food and value for money
於 2024 年 3 月住了 1 晚

10/10 優異

Rachel

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Stayed for 3 nights in February. The castle and the Woodland Suites (where we stayed) were stunning. The staff were incredible and nothing was a hassle. Mark welcomed us immediately and gave us a very helpful tour of the property. EV charging was free to use - which is becoming increasingly rare even amongst 5* hotels. Breakfast was hearty, tasty and the service perfect. Dinner was equally great. Despite Pitlochry having options to choose from, you’re really in the best spot at Fonab and do not need to leave at all. I am loathed to criticise any part of our stay, but if I were being super critical, the spa facilities were a little tired. Though that said, there was some external refurbishment being conducted, so perhaps that is shortly extending to the interior? We were not staying to take advantage of the spa, so it didn’t bother us too much. Overall a fantastic stay.

10/10 優異

Heather

於 2024 年 1 月住了 2 晚

10/10 優異

Charles

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
As usual could not be faulted
於 2024 年 1 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel, beautiful scenery
Beautiful hotel set in amazing surroundings. Hotel facilities are excellent and the staff are kind, friendly and extremely helpful. The taste and quality of food served is exquisite. Views are breathtaking especially from the loch view rooms. The rooms are beautifully decorated with high end finishes.
於 2024 年 1 月住了 2 晚

10/10 優異

Jillian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Any issues were addressed promptly with good communication. Concierge could not have been more helpful.
於 2023 年 12 月住了 1 晚

10/10 優異

Jamie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Susan

於 2023 年 12 月住了 1 晚

10/10 優異

Peter

家人同遊
讚好：整潔度、職員與服務和住宿狀況
A fantastic stay, wonderful staff, great food, and amazing facilities
於 2023 年 11 月住了 1 晚

2/10 很差

David

於 2023 年 11 月住了 1 晚
Cookie 於 2023年11月15日的回應
Dear David,Thank you for emailing me and sharing your recent experiences. I am delighted that we will have the opportunity to welcome you back in the near future. The team and I will ensure your next stay is positively memorable and I look forward to meeting you in person.Kind regardsAndrew

10/10 優異

John paul

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very helpful staff
Great stay at fonab and the hotel staff were all excellent
於 2023 年 11 月住了 1 晚

10/10 優異

Yvonne

於 2023 年 11 月住了 1 晚

10/10 優異

Lissa

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Service
Very enjoyable stay , the concierge Davie made it extra special.He was very knowledgeable and accommodating. All the staff were nice but he was exceptional. Haven’t seen that level of service in a long time.
於 2023 年 10 月住了 3 晚

8/10 不錯

Euan

讚好：整潔度和客房舒適度
5th visit
Food delicious as always. Bar service slower than you would expect. Parts of the Spa starting to look a bit tired. Reception & concierge very friendly & helpful. Rooms very comfortable
於 2023 年 11 月住了 1 晚

10/10 優異

Kristen (Gilbert)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚

10/10 優異

Stephanie

於 2023 年 10 月住了 1 晚

8/10 不錯

Ryan (Lowell)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Wonderful room and property. Spa staff and the transportation shuttle were excellent. I would have liked our restaurant experience to have been better as it was difficult to find someone to pay our tab at one point and I wasn’t able to get dish info on another occasion. Overall I’d stay at the spa again as it’s a beautiful property and is well kept.
於 2023 年 10 月住了 2 晚

10/10 優異

Christine

於 2023 年 10 月住了 1 晚

10/10 優異

Gemma

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We love visiting Fonab. The service is impeccable. Food is wonderful too. If you like walking and want to indulge in the spa too, this is the hotel for you. They were also amazing with our doggy!
於 2023 年 10 月住了 3 晚

8/10 不錯

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Slightly disappointed
Fonab castle is an amazing hotel, never had any problems before but we had no hot water for our showers and we had to chase up our breakfast order 30 mins after we placed it. Staff are amazing and hotel is beautiful and these issues were unusual.
於 2023 年 10 月住了 1 晚

10/10 優異

Bruno

讚好：整潔度、職員與服務、設施服務和住宿狀況
We experienced a problem at the hotel (no heating or hot water), but it was dealt very well by the hotel manager.
於 2023 年 10 月住了 1 晚

10/10 優異

Rui

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful premise and excellent location. Good service, good food.
於 2023 年 10 月住了 1 晚

6/10 一般

Home

讚好：整潔度和客房舒適度
不滿：職員與服務
Beautiful location. Very average stay.
Lovely location and views but the overall experience was quite average. The service throughout was slow, slightly chaotic and disappointing. The hotel bar struggled to serve a drink at 11pm and it lacked atmosphere. Breakfast time wasn’t great - we had been sitting for 20 mins before even a glass of water was produced. My scrambled eggs were grainy, odd textured and inedible. They did provide a dog bed and treats which was nice - but dogs are not allowed anywhere else in the hotel apart from the room which we weren’t aware of. We had a Woodland lodge room as we had a dog and it was ok, the bed comfy but perhaps a little outdated. We discussed our issues at checkout and they offered to have the manager chat to us but they were unavailable but promised a call. This did not happen. Definitely not a 5* hotel and didn’t live up to the price point.
於 2023 年 10 月住了 1 晚

10/10 優異

Marjorie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly, professional staff.
於 2023 年 10 月住了 1 晚

8/10 不錯

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
Amazing
於 2023 年 9 月住了 1 晚

6/10 一般

真實旅客

於 2023 年 9 月住了 2 晚

10/10 優異

Benyamin (Givatayim)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderfull in all aspects
於 2023 年 9 月住了 1 晚

8/10 不錯

Russell

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

10/10 優異

BRIAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 優異

Sharon

於 2023 年 9 月住了 1 晚

10/10 優異

Norma

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful stay at Fonab Castle for our Engagement.
Outstanding service, food, accommodation and knowledge of the local area and history of Fonab Castle. A truly wonderful experience and perfect way to spend our recent engagement celebrations. Thank you Fonab staff and concierge. We hope to return one day soon.
於 2023 年 9 月住了 3 晚

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Norman

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very impressive hotel and well worth the visit. Everyone we met from their staff were very pleasant and helpful. Easy walk to the town for shopping, restaurants and pubs and close to several good golf courses. It will be high on our visit list when we come back to Scotland.
於 2023 年 9 月住了 2 晚

10/10 優異

Andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The way in which the restaurant staff have been trained and the passion and diligence that they clearly show at their is impeccable The spa staff namely Ciara Chelsea and Hannah keep the facility at the highest possible level of hygiene and are as the restaurant staff passionate and make their guests extremely welcome at the facility
於 2023 年 9 月住了 1 晚

10/10 優異

Andrew

讚好：整潔度、職員與服務、設施服務和住宿狀況
The way in which the new Food and Beverage Manager is training his Brasserie staff who are all young outward going and passionate and perform their duties with the diligence that is scarce to find elsewhere in the hospitality industry in Scotland . The General Manager Mr Andrew Cook clearly oversees the running of the venue in a hands on and efficient manner and his attention to detail is evident .
於 2023 年 8 月住了 1 晚

10/10 優異

Graham

於 2023 年 8 月住了 1 晚

10/10 優異

Andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff are trained to a standard not seen at similar venues in Scotland Dislike : The management need to scrap the practice of putting a holding charge on clients credit / debit charge on check in as this is immediately deducted from the card balance and can take up to 7 days to be re-credited : this is totally unacceptable
於 2023 年 8 月住了 1 晚

10/10 優異

Clanmorris

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚

10/10 優異

jefferson

於 2023 年 7 月住了 1 晚

10/10 優異

peggy

於 2023 年 7 月住了 1 晚

10/10 優異

David

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Weekend away
Amazing hotel, service was excellent. Loved the gluten free afternoon and individualised breakfast. Hot stone massage was fantastic, pool and facilities great. Room spacious and comfortable, the only problem was the heat with only a small window at the side for air.
於 2023 年 6 月住了 2 晚

8/10 不錯

Brigitte

於 2023 年 6 月住了 1 晚

8/10 不錯

Ricky

讚好：整潔度和住宿狀況
Unsure if I would stay again
The restaurant staff are not particularly friendly or welcoming this could be improved. We had dirty cutlery and plates each time we sat for a meal and also things missing from the table which we had to ask for such as butter. Service was slow on occasion especially if we wanted to sit outside on the patio. our lodge did not have A/C which made it quite uncomfortable, I understand there is not much need for it in the climate but they can also be used to heat the room as a 5 star hotel I think this is basic and expected. TV WIFI did not work our entire stay and we was also told a fridge would be in our room and it was not. The Concierge was outstanding and very helpful.
於 2023 年 6 月住了 2 晚

10/10 優異

Christina

於 2023 年 5 月住了 1 晚

10/10 優異

Benjamin

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Fabulous hotel. The staff were super friendly and very helpful. Breakfast was fabulous, and the evening dinner options amazing. Spa area was a real luxury, and great to relax. Room was very warm at night.
於 2023 年 5 月住了 2 晚
The Fonab Castle Team 於 2023年5月25日的回應
Good Morning BenjaminThank you so much for this positive feedback. We are all so delighted you had a great time and enjoyed all aspects of the hotel. We hope to see you again in the futureRegardsThe Fonab Castle Hotel Team

10/10 優異

J A

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 3 晚
The Fonab Castle Team 於 2023年5月25日的回應
Good Morning J AThank you for scoring us 10 out of 10. It is most appreciated. We hope to see you again in the futureRegardsThe Fonab Castle Hotel Team

10/10 優異

Scott (New York)

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
The rooms and food were great and the staff fantastic! We will definitely return.
於 2023 年 5 月住了 3 晚
Fonab Castle Team 於 2023年5月18日的回應
Good Afternoon ScottThank you very much for this great review. I am delighted you had a lovely time with us and nice to hear you would return! We hope to see you again in the near futureRegardsThe Fonab Castle team