Dear Ericca, Thank you for sharing your experience with us. We are glad to hear that you found our staff wonderful. However, we apologize for any inconvenience caused by the smoke odor, as we strictly prohibit smoking on our property. Rest assured, we will address this accordingly. We regret that the bed did not meet your expectations and understand the importance of comfort for a restful stay. Your feedback is valuable; we will use it to improve our services. We hope to serve you better in the future.Sincerely,Hotel Management

Dear Sydney, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offer. Please revisit us for another enjoyable experience.Sincerely,Hotel Management

Dear Costas, We are pleased that everything went well for you during your visit to our city. Thank you for choosing Extended Stay America, and we look forward to your next stay. Sincerely,Hotel Management

Thank you for Taking the time to write a review.

Dear Jehan, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of your room needing to meet your expectations. We will share your comments with the concerned individuals regarding further upgrades, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you. We hope you'll give us another chance and return to stay with us again! Sincerely,Hotel Management

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Dear Danielle, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return and stay with us for a better experience on your next trip. Have a great day.Sincerely,Hotel Management

Dear Kevin, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Lorna, We appreciate your remarks about your recent stay at our hotel and are glad you found our accommodations well-maintained. We strive to ensure that our guests leave completely satisfied, so we are sorry that we did not meet your expectations with some of the amenities. While we are not a full-service hotel, we pride ourselves on offering clean and well-appointed accommodations for our guests’ comfort. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable. Thank you for your comments. We hope you will choose us again whenever you visit the city.Sincerely,Hotel Management

Dear Steven, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

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Dear Pooja, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and places where we can improve. It is nice that you had a satisfactory stay and were pleased with your clean room. However, we are sorry for the disappointment of not finding the kitchenware in your room. To ensure cleanliness, we keep our dishware at the front desk, and our team informs you of this during check-in. We regret if you were not told this. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

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Dear Sharad, Thank you for being our guest. Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Our front desk is always helpful and ready to meet your needs, so never hesitate to connect with them. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Thank you for taking the time to write a review. we will take your comments into consideration when training our team.

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Dear RAVI KUMAR, Thank you for your review. We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the closure of the pool and the lack of updates on our website. Your comments have been noted, and we will ensure that our website is updated promptly to reflect any changes in amenities. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely,Hotel Management

Dear Kimberly, We acknowledge that the presence of a pool was a key factor in your decision to stay with us. We sincerely apologize for the inconvenience and frustration caused by the pool being out of order. It is never our intention to mislead, and we extend our sincere apologies for any miscommunication and frustration resulting from this situation. Our goal is to provide an exceptional experience to each of our guests, and we will share your feedback with our team. We hope to give you a better experience during your next visit.Sincerely,Hotel Management

Dear Leydy, We regret that we fell short of meeting your expectations and sincerely apologize for any inconvenience during your stay. Rest assured, we are actively addressing these issues to enhance the experience for our future guests. We hope you will allow us to showcase the exemplary service we are known for.Sincerely,Hotel Management

Dear Bernice, We apologize for any inconvenience regarding the swimming pool closure. Your feedback is valuable, and we will work to ensure better communication about amenities. We understand your disappointment and assure you we will take measures to prevent this from happening again. Despite this, we are glad you chose Extended Stay America, and we hope you enjoyed your stay overall. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Joan, Thank you for taking the time to post your review. We apologize for the inconvenience caused by the elevator and pool issues during your stay. Ensuring a seamless experience for our guests is our priority, and we regret any disappointment experienced by your family. We're actively addressing the elevator maintenance and communication regarding the pool closure to prevent similar occurrences in the future. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to make it up to you and provide a more enjoyable stay in the future.Sincerely,Hotel Management

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Dear Destiny, Thank you for being our guest and posting a review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Raja Sekhar, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We also apologize for your disappointment with the lack of amenities in your suite. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

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Thank you for taken the time to write a review.

Dear Brian, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing the excellent service we strive for daily. This is not the standard we strive for, and we understand how frustrating this must have been for you. We will review this instance with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. Additionally, we will look into the matter regarding our breakfast and the upkeep of our property to determine where we went wrong and how we can enhance our guest experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear RICHARD, Thank you for your recent stay at our hotel. We understand the significance of functional restrooms and comprehend how this inconvenience could have caused discomfort. We sincerely apologize for the inconvenience. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you.

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you

Dear Pamela, Thank you for choosing Extended Stay America as your accommodation and for taking the time to provide us with your valuable feedback. We are thrilled to hear that your stay with us exceeded your expectations and that your room was perfect. We aim to ensure that you feel at home and have a comfortable stay with us. We appreciate your recommendation and look forward to being your preferred hotel whenever you visit the city.Sincerely,Hotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you.