外觀

西匹茲堡綠樹智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5

評價

8.8

優異

10 分評分,優異;1006 則評價中有 564 則" "
8 分評分,不錯;1006 則評價中有 289 則" "
6 分評分,一般;1006 則評價中有 88 則" "
4 分評分,欠佳;1006 則評價中有 34 則" "
2 分評分,很差;1006 則評價中有 31 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

wanying

讚好:整潔度、職員與服務和住宿狀況
早餐好吃
於 2024 年 2 月住了 1 晚

6/10 一般

jun

家人同遊
讚好:設施服務
不滿:整潔度和住宿狀況
We stay here a few years ago and were pretty happy then. However, this time it is kind of disappointing. The floor, elevator, etc, need to be cleaner. In my unit, the curtain has holes. The carpet appears to be dirty, and the bottle of body was empty. The breakfast was nice though.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月1日的回應
Jun, we appreciate your feedback and are glad you enjoyed the breakfast. We're sorry to hear that your recent experience did not live up to your previous stays. We are continually making improvements to our facility's cleanliness and we regret to hear about the condition of your room. Rest assured, these concerns will be shared with our housekeeping team. We truly hope to have the chance to better serve you in the future.

10/10 優異

Mike

家人同遊
讚好:職員與服務和設施服務
The ftont desk staff were fantastic. The hallways and elevators need to be addressed due to lack of cleanliness.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日的回應
Mike, we appreciate your glowing review about our front desk team at the Holiday Inn Express & Suites Pittsburgh West - Green Tree! They'll surely be thrilled to hear your praise. We've noted your feedback about the cleanliness in certain areas, and rest assured, we're reviewing our housekeeping protocols. We hope you'll stay with us again soon for an even more delightful experience.

10/10 優異

Scott

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
We arrived after midnight staff were very accommodating.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Scott, it's wonderful to hear that you had a positive experience at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted our team members were able to assist effectively, especially given your late arrival. Thank you for choosing us and we hope to welcome you back on future trips.

4/10 欠佳

Saurabh

家人同遊
不滿:整潔度和住宿狀況
Mattress for the king size bed and pull out bed was in extreme worst conditions. We all went home with no sleep and body pain for $185 per day room. Worst Holiday Inn experience ever.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日的回應
Saurabh, it's disappointing to read about your recent experience. We sincerely regret that our bedding did not meet your expectations, causing discomfort during your stay. Our aim is to provide a comfortable and relaxing environment for all our guests, and it is apparent that you feel we missed the mark on this occasion. We have taken note of your feedback and will certainly address it with the appropriate teams. While we understand this experience has impacted your impression, we hope you might consider giving us another chance to improve your view in the future.

8/10 不錯

Faith

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel over all was nice and quiet and clean Air conditioner was a little annoying in the fact it kept running then cutting off then turning on etc but the temp would drastically change from hot to cold did not seem to keep a happy medium temp
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月26日的回應
Faith, it's wonderful to hear that you appreciated the tranquility and cleanliness at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We regret any inconvenience you experienced with the temperature control; we continually aim to enhance our guest's comfort. Thank you for your feedback, and we look forward to the opportunity to serve you again.

10/10 優異

Steve

讚好:整潔度、職員與服務和住宿狀況
Love the Holiday Inn Express
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日的回應
Steve, it's wonderful to hear about your affection for the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're pleased to continue providing a stellar experience for you. Looking forward to seeing you again soon!

4/10 欠佳

Deeboy

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The hotel was unlivable. The stench in the carpet in the hallway especially on the 6th floor was so toxic that we had to wear a mask. Totally unacceptable. The breakfast was not good at all, taste wise, but the staff was very professional
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月23日的回應
Deeboy, we regret to hear about the issues you've encountered during your stay, particularly the unpleasant odors and the less than satisfactory breakfast experience. We appreciate your kind words about our team members and will ensure to address your concerns to improve the quality of our services. We hope for another opportunity to provide you with a more enjoyable stay in the future.

8/10 不錯

JORGE

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good servic
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月22日的回應
Thank you for the 4-star rating, Jorge!We are delighted to see that you had a wonderful time at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 優異

Larry

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Desk clerk was very helpful
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日的回應
Larry, it's great to hear your positive remarks concerning our team member at the front desk at Holiday Inn Express & Suites Pittsburgh West - Green Tree. Your satisfaction is a source of pride for us and we're delighted this individual could assist you during your stay. We can't wait to welcome you back in the future.

6/10 一般

Natosha

The bathroom has all types of hair in the shower and in the bathroom floor. They need to thoroughly clean those bathrooms from the toilets around the base and under the sink. That's exactly why I bring my own cleaning products. Do better with cleaning those rooms!
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月12日的回應
Natosha, we're sorry to learn about your experience with room cleanliness. We understand the importance of maintaining high hygiene standards. Please be assured that your feedback has been taken seriously and we will strive to improve our services. Your observations are much appreciated, as they assist us in providing a better experience in the future. Thank you for taking the time to share your thoughts.

8/10 不錯

Michael (Upper Marlboro)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They front desk staff on arrival was minimally communicative. He offered little to no information on the hotel amenities. He failed point out that there would be $100 extra incidentals charge held on the room which surprised me when my cc company request approval of the charge. This should be pointed out on check-in to guests. The breakfast staff were exceptional. They were constantly attending to an exceptionally busy breakfast area each morning. The first room we were provided had noticeable trash remaining in the the room on the desk and table. The room otherwise, appeared to be clean, but the bed appeared to have been sat on. Upon informing the front desk, we were given a new room quickly which was very clean and in condition we would typically find with other hotels.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月10日的回應
Michael, we appreciate your comments and are glad that our breakfast team members provided exceptional service. We apologize for any confusion with the incidentals charge and for the initial issues you faced regarding room cleanliness. We're pleased to hear that the issue was handled quickly and that your new room met your expectations. At Holiday Inn Express & Suites Pittsburgh West - Green Tree, we always strive to provide quick resolutions and welcoming experiences. We hope you'll consider returning during your next visit to Pittsburgh.

8/10 不錯

Linda

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The eating area could be expanded. The hot water should be plumbed.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月10日的回應
Linda, it's delightful to hear you enjoyed your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate your feedback regarding the dining area and understand your observations about the hot water system. Be assured we continually strive to improve our guest's experiences, as your satisfaction is our top priority. We hope to see you again soon for an enhanced visit.

10/10 優異

Kensei

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The hairdryer is my room #303 gave off a burning smell when I used it. Also, the shower curtain is to short to keep our water. Water did come out.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月10日的回應
Kensei, thank you for the candid feedback. Apologies for any inconvenience you experienced with the bathroom utilities - we appreciate your patience. Be assured that your comments have been noted and will be passed to the relevant team for further scrutiny. Despite these issues, we hope to welcome you back again in the future.

6/10 一般

Aleta

家人同遊
讚好:整潔度和職員與服務
It was a decent hotel for a one-night stay. A bit dated, and the bathroom lighting was very dim. Nothing to really complain about, just an average room.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月10日的回應
Aleta, thank you for sharing your observations. We acknowledge that aspects of your stay, such as the room's ambiance and lighting, may not have met your expectations. We continuously strive to upkeep and enhance our accommodations to provide a comfortable experience for our guests and your feedback helps us in this endeavor. We value your input and hope to have another opportunity to elevate your experience with us in the future.

10/10 優異

Ann

多人同遊
讚好:整潔度和設施服務
Great reception ..clean rooms, spacious and comfortable.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月10日的回應
Ann, it's splendid to know you enjoyed your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're thrilled you found our rooms to be clean, plentiful in space, and cozy. We appreciate your compliment about our welcoming reception and hope to see you again soon.

8/10 不錯

Brian

讚好:住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月9日的回應
Brian, thank you for choosing Holiday Inn Express & Suites Pittsburgh West - Green Tree for your recent stay. We appreciate the high rating you've given us on Expedia and look forward to welcoming you again for another great experience.

10/10 優異

WILLIAM

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月5日的回應
William, we appreciate your review. We're delighted to know the convenient location of Holiday Inn Express & Suites Pittsburgh West - Green Tree made your stay worthwhile. We can't wait to welcome you back for another pleasant experience.

2/10 很差

Gina

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月5日的回應
We appreciate the feedback, Gina.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 一般

James

伴侶同遊
The hotel itself was your standard holiday inn. It was not kept in very clean condition. Common areas had items on the floor for the whole duration indicating no cleaning was being done. Staff did not prepare for the number of guests staying on the weekend and there were major shortages of food for breakfast. When asked about certain items like coffee or ketchup breakfast staff were snippy and annoyed. Front desk staff were always friendly and accommodating. Overall it is fine for the price.
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月5日的回應
James, it's disappointing to hear you found some aspects of your stay less than satisfactory. Our team strives to maintain cleanliness in all areas of our facility for guest enjoyment. Feedback like yours is crucial in identifying areas for improvement. We're also aware of your experience during breakfast and want to assure you that it's not reflective of the usual response from our team members. Your kind words regarding our front desk team are appreciated and will be passed on. We hope to provide a more seamless experience should you decide to stay with us again.

8/10 不錯

Gang

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The entry hall has decent size.Room is spacious and clean. It is in a quiet neighborhood.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月3日的回應
Gang, thank you for taking the time to share your experience at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted to hear you appreciated the ample space of both our entry hall and your room. It's great to know that our cleanly surroundings and peaceful location added positively to your visit. We look forward to welcoming you back in the future.

2/10 很差

Destiny

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月22日的回應
Thank you for sharing your feedback, Destiny.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 很差

Abbigail

不滿:整潔度、職員與服務和住宿狀況
This property was incredibly noisy - there were children screaming and families coming and going all throughout the entire night. I hardly got any sleep in my three nights there. The area of town is incredibly lackluster and there was little to do or see in the area. There was also no shops or groceries convenient for any basics. Staff was nice but accommodations were lacking.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月1日的回應
Abbigail, we're genuinely sorry to hear about the disturbances you experienced during your stay, and regret any inconvenience due to the neighborhood location. It's heartening to know that our team members made a positive impression on you, albeit amidst other concerns. We aim to offer an enjoyable and restful stay experience to all our guests and your feedback will aid us in serving our guests better. We hope that we'll have the opportunity to provide an improved experience in the future.

6/10 一般

Epiphany

親子同遊
讚好:整潔度
Property shared a parking lot with a bar, hertz and a business park. Everything was clean and the suite was really great. I did find a sock in the pull out couch but the room was clean other than that. Quiet time 10-7am. Breakfast was 630-930. They were not prepared for the amount of people staying there and breakfast was chaos, lots of things were empty and ran out of coffee….staff is friendly.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月30日的回應
Epiphany, we're appreciative of your feedback and we're glad to hear you found our suite pleasant and clean, and our team members accommodating. We regret that you experienced some inconveniences with our breakfast service and the misplaced sock found in the pull-out couch. Please know that our goal is to provide comfortable and seamless experiences for all our guests. We are addressing these concerns to ensure a better visit for you and all our guests in the future.

10/10 優異

Xidong

讚好:住宿狀況
Good
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月30日的回應
Xidong, it's wonderful to hear that you had a good experience at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 優異

Marc (Weedville)

讚好:整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月30日的回應
Marc, it's wonderful to hear that you enjoyed your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're thrilled that you chose us for your visit and we hope to welcome you back in the future.

10/10 優異

PAULA

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月28日的回應
Paula, thank you for leaving such a high rating for your stay. We're thrilled to learn that you had a wonderful stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We certainly hope to see you again in the future. Safe travels!

10/10 優異

Mike

讚好:整潔度、職員與服務和住宿狀況
The property was as described, the staff was friendly and helpful the breakfast was excellent and the pool was clean.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日的回應
Mike, it's fantastic to hear your stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable. We're delighted you found our team members friendly and useful, appreciated our top-notch breakfast, and had a chance to experience our pristine pool. We're looking forward to welcoming you back for another memorable stay.

10/10 優異

Mallory

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great overnight stay while visiting a local university. Clean. Safe. And friendly staff! Will be back!
Customer Service 於 2024年3月23日的回應
Mallory, it's wonderful to hear that your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable. We're thrilled that you appreciated the cleanliness, security, and warm nature of our team members. We eagerly await your return in the future!

8/10 不錯

Matthew

於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月12日的回應
Matthew, we're pleased to hear you had a positive experience at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate your support and trust in us. We look forward to your return visit.

10/10 優異

Anne

讚好:整潔度、職員與服務和住宿狀況
Lots of bacon for breakfast. Vegan options limited, but there was some fresh fruit.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月19日的回應
Anne, it's wonderful to hear your feedback about the ample breakfast options at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We appreciate you pointing out our abundant bacon selection. We also recognize the importance of varied dietary needs and thank you for noting the fresh fruit among our vegan offerings. We look forward to providing an even more enhanced dining experience on your next visit.

10/10 優異

Stephen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The restaurant next door was great, with a full bar. Room was clean and quiet for the most part. My son enjoyed the pool and the breakfast was awesome.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月19日的回應
Stephen, it's delightful to hear that Holiday Inn Express & Suites Pittsburgh West - Green Tree met your expectations. We're glad you appreciated the neighboring restaurant, and that you and your son were able to take full advantage of the peaceful guest room, enjoying amenities like the swimming pool and our tasty breakfast. Thank you for sharing your experience, and we look forward to hosting you again soon.

10/10 優異

MaKayla

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel exceeded expectations. Could not be more pleased.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月19日的回應
MaKayla, we're thrilled to know that Holiday Inn Express & Suites Pittsburgh West - Green Tree surpassed your expectations. Your contentment is our top priority, and we're pleased to hear you left with an exceptional experience. Looking forward to welcoming you back in the future.

6/10 一般

Thamia

家人同遊
讚好:職員與服務和設施服務
The hotel is quite outdated. While staff worked to keep the existing space clean, the larger issue was for instance a creaky bed that needs to be replaced, a stain in the tub, which is not an issue with housekeeping, but rather the note should likely replace the tub and shower head. Lighting in the washroom is limited. The entire hotel has an interesting smell. Since it is a older hotel, there’s likely a lot of updating needed.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月14日的回應
Thamia, thank you for sharing your impressions about our property. We appreciate you acknowledging the efforts of our team members to maintain cleanliness. We understand your concerns about certain aspects of the accommodations and are continually evaluating our facilities to ensure a comfortable and enjoyable environment for our guests. We're taking note of your feedback about the bed, tub condition, restroom lighting, and unique aroma. Our apologies for any inconvenience these may have caused. Rest assured, we're committed to improvement and sincerely hope we can show you the enhancements during your next visit.

10/10 優異

Karunathanappan

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All good.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月13日的回應
Thanks for the perfect rating, Karunathanappan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Express & Suites Pittsburgh West - Green Tree.

10/10 優異

Margaret

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy to find and free parking. We had connecting rooms that were both clean, quiet and comfortable. Breakfast was an added bonus with good food and lots of choices.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月9日的回應
Margaret, it's lovely to hear that your stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable thanks to our convenient location and complimentary parking. We're thrilled that our well-kept, peaceful rooms added an extra touch of comfort and that our breakfast selection enhanced your experience. We're looking forward to welcoming you back on your next visit.

10/10 優異

Kage

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Very nice property Room also great
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月9日的回應
Kage, thank you for taking time to review your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted that our hotel property and room left a positive impression on you. We look forward to having you with us again.

8/10 不錯

Cassandra

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月25日的回應
Cassandra, thank you for your rating of Holiday Inn Express & Suites Pittsburgh West - Green Tree. We're delighted you had a satisfactory stay and would appreciate any additional feedback to enhance your next visit. We're looking forward to welcoming you back in the near future.

10/10 優異

Jasmine

於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月21日的回應
Jasmine, we're thrilled to have earned your top rating! Holiday Inn Express & Suites Pittsburgh West - Green Tree couldn't be more pleased to know that your stay exceeded your expectations. We can't wait to have the pleasure of welcoming you back soon.

10/10 優異

eunhee

讚好:整潔度、職員與服務和住宿狀況
nice staff
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月20日的回應
Eunhee, it's great to hear that you recognized our team members as being pleasant during your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree. We strive to ensure our guests feel welcome and comfortable. We look forward to hosting you again in the future.

10/10 優異

Theresa

家人同遊
讚好:整潔度
Good stay
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月19日的回應
Theresa, we're delighted your stay at Holiday Inn Express & Suites Pittsburgh West - Green Tree was enjoyable. We appreciate your review and hope to be your first choice again when your travels bring you back.

8/10 不錯

Elizabeth (Weirton)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Felt very safe, rooms were very clean. Beds could be updated as they were kind of dated.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月8日的回應
Elizabeth, it's delightful to know you appreciated the safety and cleanliness at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. We value your feedback about our beds and we're always exploring ways to enhance the comfort of our guests. Thanks for choosing our hotel for your stay.

8/10 不錯

William

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent area space for birthday party
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月8日的回應
William, it's great to learn that Holiday Inn Express & Suites Pittsburgh West - Green Tree served as an excellent venue for your birthday party. We always strive to deliver memorable experiences and appreciate knowing when we've succeeded. Thank you for choosing us for your special celebrations!

10/10 優異

Jennifer

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very comfortable and relaxing, plus a great location. Easy access to downtown
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月8日的回應
Jennifer, it's fantastic to hear that your stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree was both comfortable and relaxing. We're delighted that our hotel's location provided easy access to downtown, enhancing your experience. Looking forward to welcoming you back in the future.

8/10 不錯

Sara

家人同遊
讚好:整潔度和設施服務
Room was very large, no food around hotel, staff member at front desk was sitting in lounge area and seemed a little bothered to get up and check us in
Customer Service 於 2024年2月5日的回應
Sara, we appreciate your feedback about your recent stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. It's fantastic to know you enjoyed the spaciousness of the room. Your notes about the proximity to dining options and the interaction at check-in have been taken into account. We always strive to improve our guest services and your feedback is important in achieving that. We hope to have the opportunity to create a more seamless experience on your next visit.

10/10 優異

Dave

Nice place
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月5日的回應
Dave, thank you for sharing your input. We're thrilled to hear that Holiday Inn Express & Suites Pittsburgh West - Green Tree was a pleasant stop for you. We hope to have the opportunity to welcome you back in the future.

8/10 不錯

jeffrey

讚好:整潔度、職員與服務和住宿狀況
Nice and clean
於 2023 年 12 月住了 2 晚
Customer Service 於 2024年2月3日的回應
Thanks for the great rating, Jeffrey!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Holiday Inn Express & Suites Pittsburgh West - Green Tree soon, we'd love to have you back!

10/10 優異

Maureen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was clean and comfortable . Breakfast was really good. Pool was nice and warm. Only con would be that elevator was very slow.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月30日的回應
Maureen, it's wonderful to see you had a positive stay at the Holiday Inn Express & Suites Pittsburgh West - Green Tree! We're delighted to hear that you found the room clean and comfortable, and that you enjoyed our breakfast and warm pool. We're always striving to improve, and we appreciate your feedback about the elevator speed. Looking forward to welcoming you back in the future.

2/10 很差

Janet

家人同遊
讚好:整潔度
不滿:職員與服務
Aiden at the front desk was very uninterested in helping or explaining ANYTHING.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月27日的回應
Thank you for sharing your feedback, Janet.We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future.We hope you'll give us another chance to show you the service we're truly capable of providing.

4/10 欠佳

Nina

親子同遊, 多人同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Parkong lot not plowed and salted. No pool as advertised soley the reason i booked. Only refunded a measly $30 for double rooms. Im local could of slept at home breakfast bar was good and plentiful at least
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月23日的回應
Nina, we appreciate your feedback and regret to hear that your stay did not meet your expectations. We understand you had concerns over our parking facilities and the unavailability of the pool. Rest assured, we aim to maintain all amenities in top condition for our guests to enjoy. It's good to know you found the breakfast bar satisfactory. We hope for the opportunity to better serve you in the future.