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Hyatt Place at The Hollywood Casino / Pittsburgh - South的評價

3 out of 5
Hyatt Place at The Hollywood Casino / Pittsburgh - South
212 Racetrack Road, Washington, PA

評價

8.6

優異

10 分評分，優異；1005 則評價中有 565 則" "
8 分評分，不錯；1005 則評價中有 259 則" "
6 分評分，一般；1005 則評價中有 82 則" "
4 分評分，欠佳；1005 則評價中有 56 則" "
2 分評分，很差；1005 則評價中有 43 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Tammy (South Yarmouth)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Walkable to casino with good dining options.
於 2024 年 5 月住了 1 晚
Hyatt 於 2024年5月3日的回應
Wow, 5/5! Thank you for your review!

2/10 很差

Stephanie (Bridgeville)

伴侶同遊
不滿：住宿狀況
When we arrived we were greeted by Sarah who asked if we had any special requests. Since she asked, we mentioned that it would be nice to not be near anyone else. Somewhere quiet. She said "sure!" We fell asleep around midnight but realized the next morning that nearly every room around us was booked and you could hear people in and out of their rooms. The worst part was that the people right next to us kept slamming their bathroom door open and closed. I have no idea who decided to put these types of doors in a hotel, but they are an idiot. They are the kind the slide. I don't know if it was a kid who kept doing it? But it was constant. We mentioned it to the front desk and the woman was very nice about it and said that she knows exactly what we were talking about and said that she even warns guests about the doors and to consider others when opening and closing them. I wouldn't suggest staying here. The hotel rooms are showing their age. Weren't cleaned all that well and this stupid bathroom door design needs to be ripped out and replaced.
於 2023 年 3 月住了 1 晚
Hyatt 於 2024年5月3日的回應
Thank you for your feedback. We sincerely apologize for the noise disturbance you experienced. We truly hope you will visit us again in the future.

10/10 優異

James (Newtown)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking was very convenient, comfortable bed, easy walk to casino, good cheesesteak in the restaurant.
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年5月3日的回應
Wow, 5/5! We are elated to hear that you enjoyed your stay! Thank you for the mention of our Parlay Lounge! We hope that you will visit us again very soon!

8/10 不錯

Jeremy

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年5月3日的回應
Thank you for your review.

10/10 優異

Kim

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel. Will definitely be staying here again
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年4月24日的回應
Thank you for your rave review! We look forward to seeing you again soon!

10/10 優異

Wayne (Washington)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms were sized nicely and updated. Easy access to casino was a plus. Very comfortable.
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年4月21日的回應
Thank you for your rave review! We look forward to your next visit!

10/10 優異

Maryann

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay for a shopping/casino stay
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年4月18日的回應
Thank you for your rave review!

10/10 優異

Nichole

伴侶同遊
Always a great place to stay
於 2024 年 2 月住了 1 晚
Hyatt 於 2024年4月17日的回應
We are elated to hear that you love staying with us and we hope to see you again very soon!

10/10 優異

Hannah

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年4月17日的回應
Wow, 5/5! Thank you!

6/10 一般

Travis

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great other than the shower it’s self. The water pressure was weak and I had the heat maxed out and it was still cold. Very un enjoyable
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年4月11日的回應
We are pleased to hear that you enjoyed your stay and sincerely apologize that you experienced problems with your shower. We have let our maintenance team know so we can correct these issues. We hope to see you again soon. Thank you for your feedback.

10/10 優異

Glen

讚好：整潔度、職員與服務、設施服務和住宿狀況
This place is a gem.The restaurant in the lobby has a hidden secret....one of the best sushi restaurants anywhere. The chef was trained in New York City and I could go on and on. The hotel is attached to a great casino, and the accommodations are modern and spotless
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年4月11日的回應
Thank you for your rave review! We love that you love our Parlay Lounge! We cannot wait to tell Chef John all of the wonderful things that you said! We are most pleased to hear that you enjoy our accommodations and the convenience of our prime location. Be sure to visit us again very soon!

10/10 優異

Scott

家人同遊
讚好：職員與服務和住宿狀況
We love that there is a walkway to the casino and the bowling alley.
於 2024 年 3 月住了 2 晚
Hyatt 於 2024年4月11日的回應
We love that you love us! Be sure to visit us again soon!

10/10 優異

James

於 2024 年 4 月住了 1 晚
Hyatt 於 2024年4月11日的回應
Wow, 5/5! Thank you!

6/10 一般

Micheal

讚好：整潔度、職員與服務、設施服務和住宿狀況
TV did not work and staff did not attempt to fix it for me.
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年4月6日的回應
We are so sorry to hear this. We hope you will visit us again soon. Thank you for your feedback.

10/10 優異

Matthew

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice stay
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年4月6日的回應
We are elated to hear that you enjoyed your stay! Thank you!

10/10 優異

Jim

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was within easy walking distance of the Casino and Racetrack. There were plenty of restaurants in the area. The facilities were very good and the breakfast was convenient. Our room was clean and comfortable and at a decent price. All in all we felt safe and comfortable here and will likely return again.
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年4月3日的回應
Thank you for your rave review! We are elated to hear that you enjoyed our clean and spacious accommodations as well as the convenience of our prime location! We hope to see you again very soon!

10/10 優異

Jeremiah L

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年4月3日的回應
Wow, 5/5! Thank you!

4/10 欠佳

Katherine

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
There were many things broken in our room that made it dangerous to navigate the room and eventually when we realized the shower was also broken we had to leave at 5am.
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年3月23日的回應
We are so sorry to hear of your negative experience. We only hope we could have corrected these issues so you didn't have to leave. Please contact our hotel directly and ask to speak with management to discuss further. Thank you.

8/10 不錯

Theodore

讚好：整潔度和住宿狀況
Breakfast needs a better setup.
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年3月21日的回應
We appreciate your feedback and hope to see you again soon.

4/10 欠佳

Lorraine (Knoxville)

家人同遊
不滿：設施服務
The Guest Service Staff in evening was not pleasant nor helpful. I think when you arrive back to the hotel Welcome in should be shared with each guest. THERE WAS NO PARKING and I was told go park at the casino. I said oh really and walk back in the dark with my child. Frustrating
於 2024 年 3 月住了 3 晚
Hyatt 於 2024年3月20日的回應
Thank you for your valuable feedback. We apologize for any confusion and miscommunication. Additionally from our parking in the front of the building, we have a dedicated parking deck in the garage behind us that is adequately lit and connected via covered sky bridge to our 4th floor elevator lobby. We hope that you will visit us again.

8/10 不錯

Roberta

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年3月17日的回應
Thank you for your review.

6/10 一般

Garrett

商務旅客
great
於 2024 年 3 月住了 4 晚
Hyatt 於 2024年3月20日的回應
Thank you for you review.

2/10 很差

harinder

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
While in the shower, body wash was EMPTY. Mattress/Bed is worn out and broken in on one side. Did Not clean our room. On day of checking out, cleaning staff knocked once and walked in our room, instead of checking with front desk to see if we checked out This is Not Hyatt standards. Asked manger to call me, was told , she won’t be in for three days. Would like refund for my stay.
於 2024 年 3 月住了 2 晚
Hyatt 於 2024年3月14日的回應
We sincerely apologize that your stay was not up to Hyatt standard. We are more than happy to help. Please contact us directly and ask to speak to our Front Office Manager.

6/10 一般

Shirley

伴侶同遊
Just average . No tv . Didn’t have the room ready we booked . Very basic . Food options not good ! Use to have a great breakfast . Not so much now.
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年3月14日的回應
We are sorry to hear of your negative breakfast experience. We hope that you will visit us again soon so you can see the improvements that we are making.

10/10 優異

Anna

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年3月14日的回應
Wow, 5/5! Thank you!

6/10 一般

Kultar

讚好：整潔度
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年3月9日的回應
Thank you for your review.

10/10 優異

Brian

讚好：整潔度、職員與服務和住宿狀況
Great stay and very convenient
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年3月6日的回應
Thank you for your feedback!

6/10 一般

Anna

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Hyatt 於 2024年2月28日的回應
Thank you for your review.

8/10 不錯

Amy

商務旅客, 多人同遊
讚好：設施服務和住宿狀況
Front desk not very helpful very rude like she hated her job. She was sitting playing on her phone and took long to even notice we were there to check in. I booked 4 rooms and 3 rooms were priced correctly and one was 100 more with no explanation other than not sure
於 2024 年 2 月住了 2 晚
Hyatt 於 2024年2月21日的回應
We are so sorry to hear of this. Please contact hotel management directly to discuss further. Thank you for your feedback.

8/10 不錯

Josh

讚好：整潔度、職員與服務和設施服務
It was aight
於 2024 年 2 月住了 1 晚
Hyatt 於 2024年2月14日的回應
Thank you for your feedback.

10/10 優異

don

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent to casino long walk but inside to get to security from hotel to casino very good also like hotel connected to casino and affordable to stay
於 2024 年 1 月住了 1 晚
Hyatt 於 2024年2月4日的回應
Thank you so very much for your review! We love to hear that you appreciated the convenience of our accommodations. Please visit us again soon!

10/10 優異

Spencer

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very nice.
於 2024 年 1 月住了 1 晚
Hyatt 於 2024年2月2日的回應
Thank you for your feedback! We are elated to hear that you enjoyed your stay here with us!

10/10 優異

Kelly

於 2024 年 1 月住了 2 晚
Hyatt 於 2024年2月2日的回應
Thank you for your feedback!

6/10 一般

Samantha

伴侶同遊
Barking dog last night was very annoying and had to move rooms however not staff fault but should have been taking care of in a better manner
於 2024 年 1 月住了 2 晚
Hyatt 於 2024年1月10日的回應
We are so sorry to hear that your experience was not a positive one. We hope to see you again in the near future.

10/10 優異

Phil

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Hyatt 於 2024年1月10日的回應
Thank you for your feedback!

10/10 優異

Glen

於 2024 年 1 月住了 1 晚
Hyatt 於 2024年2月2日的回應
Thank you for your feedback!

10/10 優異

Theresa

伴侶同遊
於 2024 年 1 月住了 1 晚
Hyatt 於 2024年1月10日的回應
Thank you for your feedback!

10/10 優異

Karthik

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Hyatt 於 2024年1月10日的回應
Thank you for your feedback!

10/10 優異

Lawrence

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Had a good time everything was perfect, no complaints.
於 2023 年 12 月住了 1 晚
Hyatt 於 2024年1月5日的回應
Thank you for your feedback!

2/10 很差

Gary

不滿：職員與服務和住宿狀況
I bought and paid for a King-size suite when I booked the room. When I arrived I was informed that my room was sold to someone else and we were placed in a inferior room. I DO NOT understand how my room was sold to someone else and my reservation not honored. The property outside was not well marked and drove on unsaved dead-end roads trying to find parking. Only after leaving the hotel we’re we able to find a parking garage attached to the hotel. The music from the club was very loud and made understanding the front staff when checking in very difficult. We were very disappointed with the experience at this Hyatt.
於 2023 年 12 月住了 1 晚
Hyatt 於 2024年1月5日的回應
Thank you for your feedback. We are sorry to hear about the issues you faced during your stay. We hope you give us another chance in the future.

4/10 欠佳

tina

讚好：職員與服務
不滿：整潔度和客房舒適度
於 2023 年 12 月住了 2 晚
Hyatt 於 2024年1月5日的回應
Thank you for your feedback.

10/10 優異

Jeremiah L

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hyatt 於 2024年2月2日的回應
Thank you for your feedback!

10/10 優異

Luanne

讚好：整潔度、職員與服務和住宿狀況
Loved it!
於 2023 年 12 月住了 1 晚
Hyatt 於 2024年1月4日的回應
Thank you for your feedback! Please visit us again soon!

8/10 不錯

kelly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Hyatt 於 2024年1月4日的回應
Thank you for your feedback.

8/10 不錯

Bernard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room was clean. But the little things need attention. The shower rack that holds the towels was rusty. The doorknob to the bathroom water closet sliding door was broken. Could not lock the door. I held it close with my feet untill it stopped moving. And the carpet under the end table left side of the bed was falling off the wall. It needs gorilla glue.
於 2023 年 12 月住了 1 晚
Hyatt 於 2024年1月4日的回應
Thank you for your valuable feedback allowing us to address these issues. Please visit us again soon so you can see our improvements!

10/10 優異

Richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful
Love this hotel it is always clean and everyone is so nice!!! Close to everything
於 2023 年 12 月住了 1 晚
Hyatt 於 2024年1月4日的回應
Thank you for your rave review! We look forward to seeing you again very soon!

10/10 優異

Matthew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Really comfy beds
My wife and I travel a lot, and I must say the beds were the most comfortable beds I've experienced in a long time. The heated walkway to the casino was nice. The breakfast the next morning was wonderful. A great hotel and we plan to stay here again when we visit the meadows casino.
於 2023 年 12 月住了 1 晚
Hyatt 於 2024年1月4日的回應
Thank you for your rave review and valuable feedback! We anxiously await your return!

4/10 欠佳

Mark

於 2023 年 12 月住了 1 晚
Hyatt 於 2024年1月4日的回應
Thank you for your feedback.

10/10 優異

Thomas

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hyatt 於 2024年1月4日的回應
Thank you for your feedback.

10/10 優異

Kalman

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome restaurant there. And casino
於 2023 年 12 月住了 1 晚
Hyatt 於 2024年1月4日的回應
Thank you for your feedback! We look forward to seeing you again very soon!