接待處

普羅沃爾史蒂溫斯波音特區溫德姆速 8 酒店的評價

2.5 out of 5

評價

5.8
10 分評分,優異;272 則評價中有 43 則" "
8 分評分,不錯;272 則評價中有 56 則" "
6 分評分,一般;272 則評價中有 47 則" "
4 分評分,欠佳;272 則評價中有 59 則" "
2 分評分,很差;272 則評價中有 67 則" "

5.6/10 

整潔度

6.4/10 

職員與服務

5.8/10 

設施服務

5.0/10 

住宿狀況

6.8/10 

環保程度

評價

2/10 很差

Larry

家人同遊
不滿:職員與服務、設施服務和住宿狀況
Bed bugs, left hotel and went somewhere else. Money wasn’t refunded either. Don’t go
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Larry, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 優異

LeForrest

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff here was good! Quick to get me checked in and on my way. Overall the hotel was clean both outside and inside. The room was clean and I had no issues there. The hotel is at a convenient location from the highway. During the day you can hear traffic, but at night it's quiet. Not many people were staying here, so the hotel itself was pleasant. Id stay here again for sure! Thanks!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月29日的回應
Hello LeForrest,We're glad to hear you enjoyed our efficient check-in process and found our hotel clean. We appreciate your feedback on our convenient location and peaceful atmosphere at night. We look forward to welcoming you back in the future!

10/10 優異

James

於 2024 年 2 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello James,We are glad to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another fantastic stay with us!

2/10 很差

Randolph

不滿:整潔度、住宿狀況和客房舒適度
Stay away!
Refrigerator, phone, hair dryer, and TV did not work. Carpet was stained and dirty. Front drawer panel in the bathroom was missing. The office chair was broken and couldn’t be sat in safely.
於 2023 年 10 月住了 2 晚
Manager 於 2023年11月1日的回應
Hello Randolph, We appreciate you taking the time to share your experience with us. We apologize for the inconveniences you encountered during your stay. In order to further investigate these issues, we kindly request that you contact our management team directly. They will be more than happy to assist you and address your concerns. Thank you for bringing these matters to our attention.

10/10 優異

Josh

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 5 晚
Manager 於 2023年10月24日的回應
Hello Josh,Thank you so much for giving us an incredible rating! We're thrilled that your stay with us exceeded all expectations. We hope to welcome you back soon for another outstanding experience!

4/10 欠佳

April

親子同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Beds were extremely hard. Tv didn’t work at first and smoke alarm was going off sporadically until maintenance came to fix. They charged me a $100 deposit and told me it would automatically be returned to my card. After several days of waiting my card issuer says they completed the transaction without refunding my deposit. Definitely not worth the sore back and possible loss of deposit.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月21日的回應
Hello April,We apologize for the inconvenience caused. Rest assured, we'll address the issues with our beds and TV immediately. Regarding the deposit, please provide us with the necessary details so we can assist you in resolving this matter promptly.

10/10 優異

Michael

商務旅客
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月11日的回應
Hello Michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 一般

Dennis

讚好:整潔度和職員與服務
於 2023 年 8 月住了 3 晚
Manager 於 2023年8月26日的回應
Hello Dennis,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 很差

Timothy J

於 2023 年 7 月住了 1 晚
Manager 於 2023年7月27日的回應
Hello Timothy J, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 優異

Gordon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My wife was disappointed with the depth of the pool. It was too shallow.
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月26日的回應
Hi Gordon,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if your wife was disappointed with the pool services. We hope you will give us another chance so we can provide you with a much more satisfying experience.

8/10 不錯

Ron

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月11日的回應
Hello Ron,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 不錯

PAUL

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月5日的回應
Hello PAUL,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 很差

Ashley

於 2023 年 7 月住了 2 晚
Manager 於 2023年7月11日的回應
Hello Ashley,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 不錯

David

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Low cost, clean room was a like.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月11日的回應
Hi David, It's great to hear that you enjoyed our hotel's great value for money and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 不錯

Leland

於 2023 年 6 月住了 1 晚
Manager 於 2023年6月30日的回應
Hello Leland,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 不錯

David

讚好:整潔度、職員與服務和住宿狀況
It was decent for the price. Pool area is a little small and there is no sauna or hot tub. Our bathroom door didn't close and stayed open about 3-4 inches lol. Beds were pretty hard and stiff.
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月13日的回應
Hello David,Thank you for sharing this honest review and feedback about our area as well as our price. We hope to someday have another opportunity to host your stay.

6/10 一般

Kurt

家人同遊
讚好:整潔度、職員與服務和客房舒適度
Okay- place to sleep- not worth the 140-
Hotel was okay, it took us 35 minutes to set up the tv, to watch it. 3 people, only 2 towels-
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月12日的回應
Hello Kurt,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our towels and tv. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 不錯

Chad

多人同遊
讚好:整潔度、職員與服務和住宿狀況
It was clean and quiet. It's an exit south of the main drag and all the restaurants, but a short drive, ~5 min. There is a Kwik Trip across the street and another hotel but nothing else around it. Room was good!
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月27日的回應
Hello Chad,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 優異

Julie

於 2023 年 5 月住了 1 晚
Manager 於 2023年6月12日的回應
Hello Julie,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 不錯

Joshua

於 2023 年 5 月住了 1 晚
Manager 於 2023年6月9日的回應
Hello Joshua,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 很差

Trisha

不滿:整潔度、職員與服務、設施服務和住宿狀況
We paid $118/night for a hotel that is listed on their website as $55/night. There was blood on the wall in our room. Toilet hardly flushed. Absolutely disgusting. If we hadn’t prepaid we should have left immediately. Plan to seek refund if possible. Do not recommend
於 2023 年 4 月住了 2 晚
Manager 於 2023年5月2日的回應
Hello Trisha, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 優異

Jason

讚好:整潔度、職員與服務、設施服務和住宿狀況
The price was well worth the experience.
於 2023 年 4 月住了 1 晚
Manager 於 2023年4月30日的回應
Hello Jason,Guest satisfaction is our number one objective so we really appreciate the input regarding our price. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 優異

Paul

於 2023 年 4 月住了 1 晚
Manager 於 2023年4月30日的回應
Hello Paul,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 優異

Jeremy

於 2023 年 4 月住了 4 晚
Manager 於 2023年4月27日的回應
Hello Jeremy,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 一般

Karolyn

不滿:職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 2 晚
Manager 於 2023年5月15日的回應
Hello Karolyn,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 不錯

Miodrag

於 2023 年 4 月住了 1 晚
Manager 於 2023年4月19日的回應
Hello Miodrag,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 一般

Veng

伴侶同遊
不滿:職員與服務
The staff was not there when I enter and so I called the front desk like it said and he came out to answer the phone but it wasn’t my phone call he picked up. He also did t greet me or pay any attention to me until he was done with the other phone call. He didn’t knowledge me in person even before he picked up the phone. Also when he did he didn’t say hello or anything. I had to speak first and say checking in. He didn’t say much after too, like have a nice stay or anything. Just gave me my receipt cause I asked for it and that was it. No speaking or telling me anything.
於 2023 年 3 月住了 1 晚
Manager 於 2024年5月2日的回應
Hello Veng,We apologize for any inconvenience you experienced with the front desk staff. Your feedback is valuable and will be shared with the relevant team for review. We strive to provide excellent service and will use your comments to improve our guest experience. We hope you had a comfortable stay otherwise and thank you for bringing this to our attention.

10/10 優異

Melissia

於 2023 年 3 月住了 2 晚
Manager 於 2023年3月22日的回應
Hello Melissia,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 優異

Michelle

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Thumbs up 👍
Very comfortable accommodations. Also very friendly and helpful staff. Wild stay again.
於 2023 年 3 月住了 1 晚
Manager 於 2023年3月22日的回應
Hello Michelle,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 不錯

Andrew

多人同遊
讚好:整潔度、職員與服務和設施服務
Good for the price.
於 2023 年 3 月住了 2 晚
Manager 於 2023年3月13日的回應
Hello Andrew,Thank you for your review and comments regarding our price. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 優異

Amy

於 2023 年 3 月住了 1 晚
Manager 於 2023年3月25日的回應
Hello Amy,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 不錯

Kenneth

於 2023 年 2 月住了 3 晚
Manager 於 2023年2月24日的回應
Hello Kenneth,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 不錯

Amy

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 2 月住了 1 晚
Manager 於 2023年10月28日的回應
Hello Amy,Thank you for your positive rating! We're glad you had a great experience at our hotel. We look forward to welcoming you back soon!

6/10 一般

Joseph

不滿:整潔度
Get what you pay for…
Worn and tattered. Walls in our room were quite dirty, mold in the corners of the shower. Rate was cheap, but we left as soon as possible.
於 2023 年 1 月住了 1 晚
Manager 於 2023年1月16日的回應
Hello Joseph, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 優異

michael

於 2022 年 11 月住了 1 晚
Manager 於 2022年11月18日的回應
Hello michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 很差

Jennifer

伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
The man at the front desk was absolutely horrible. Extremely bad attitude and treated me horribly. They ran my card and over charged me. The whole experience was horrible. I would not recommend anyone to stay here
Manager 於 2022年11月9日的回應
Hello Jennifer, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 欠佳

Lisa

伴侶同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
The mold problem in the shower. Didn’t even want to shower because of the mold and the condition of room #111. Dry wall patches on walls. Room could use some work and cleaning in shower.
於 2022 年 10 月住了 1 晚
Manager 於 2022年10月19日的回應
Hello Lisa, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 一般

Kristen

家人同遊
讚好:職員與服務
不滿:設施服務
Very basic- needs a deep clean. Only rec’d 2 towels in room, no breakfast at all. There are no food options at this exit. Several options available within 7 miles, but nothing here but a Kwik Trip.
於 2022 年 10 月住了 1 晚
Manager 於 2022年10月11日的回應
Hello Kristen,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our towels and breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 一般

David

伴侶同遊
不滿:設施服務
ADVERTISED BREAKFEST FOUND IT LIMITED TO COFFEE LITTLE ELSE
於 2022 年 9 月住了 1 晚
Manager 於 2022年10月6日的回應
Hello David, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Bradford

於 2022 年 10 月住了 1 晚
Manager 於 2022年10月6日的回應
Hello Bradford,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 不錯

Lori

於 2022 年 10 月住了 1 晚
Manager 於 2023年1月3日的回應
Hello Lori,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 不錯

Paul

They ne a clock in ever room
於 2022 年 9 月住了 2 晚
Manager 於 2022年9月27日的回應
Hello Paul,On behalf of our entire staff, we thank you for your business and for your comments regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 優異

Andrey

於 2022 年 8 月住了 2 晚
Manager 於 2022年8月14日的回應
Hello Andrey, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 不錯

Istvan

讚好:整潔度、職員與服務和住宿狀況
Clean, safe , quiet.
於 2022 年 7 月住了 3 晚
Manager 於 2022年8月3日的回應
Hello Istvan, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

4/10 欠佳

Craig

於 2022 年 7 月住了 1 晚
Manager 於 2022年8月3日的回應
Hello Craig, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 不錯

Rachel

讚好:整潔度和職員與服務
於 2022 年 7 月住了 1 晚
Manager 於 2022年10月30日的回應
Hello Rachel,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 欠佳

Seth

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
People cooking in their room Door was filthy Phone didn’t work
於 2022 年 6 月住了 1 晚
Manager 於 2022年6月28日的回應
Hello Seth,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 不錯

rebecca

於 2022 年 6 月住了 3 晚
Manager 於 2022年9月26日的回應
Hello rebecca, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 一般

真實旅客

讚好:職員與服務和客房舒適度
不滿:整潔度
於 2022 年 6 月住了 2 晚
Manager 於 2022年6月21日的回應
Dear Guest, On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 一般

John

於 2022 年 6 月住了 2 晚
Manager 於 2022年6月22日的回應
Hello John, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.