Pointe Aux Piments Spa Hotel

"From check in to the first night, the rating was 0/10. There was an issue with the room assigned to us and were told by a member of staff , that is your room. When the night manager was made aware of the problem, he started the ball rolling to provide an alternate room. Next morning, I was impressed that both the manager and assistant manager, took charge of the problem and relocated us to a different upgraded room. From then on it was 10/10. Room was clean, spacious, grounds very well maintained, breakfast and dinner buffets offered plenty of varied dishes. Well kept swimming pools, including an adult only one. Plenty of non motorised water equipment and an added bonus is that they offer free boat trips to a great snorkelling area, as well as free glass bottom boat trips. Dining and housekeeping staff all very friendly but special thanks to Vu, Vishay, and Stephan in conjunction with the Manager for making it such a enjoyable stay."

"Excellent location, great food option, relaxing beach "

"Everything was great"

"We had a nice time."

"Great hotel, staff very good and polite and have good communication. Disappointed that a complimentary late check out wasnt available after spending over £2k and staying at the hotel for 8 days. Room card was disabled exactly at 12pm, i had left somrthing in the room when i walked out and couldnt go back in to get it. Quite disappointing to an amazing hotel. Beautiful views across the hotel and great beach. Did not really enjoy the food at the restaurants so chose to order in remaining days. Went to Maritim which is round the corner for some horse riding and there are way better facilities available there. Overall, still great."

"An exquisite hotel in every sense of the word. The staff go above and beyond to make your stay truly unforgettable and nothing is too much trouble for them. Would highly highly recommend."

"Our room was clean and very well equipped- our thanks to Geetanjalee. All the staff were friendly and welcoming from the moment we arrived and this continued throughout our stay. Breakfast was excellent with so many options available for all dietary requirements. The setting is superb with spectacular views over various pools towards the ocean - and the sunsets were amazing."

"The staff is not very knowledgeable. The food was not good at all."

"The service needs to be impeovwe. We was advised to dial 0 to get service and we have dial 0 for 4 times to request the service but they get my ordered but have never bring it in."