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波隆納魯沃艾克霍湖濱酒店的評價

3.5 out of 5
波隆納魯沃艾克霍湖濱酒店
Potgul Pedessa, New Town, Polonnaruwa, North Central Province

評價

7.2

不錯

10 分評分，優異；44 則評價中有 10 則" "
8 分評分，不錯；44 則評價中有 19 則" "
6 分評分，一般；44 則評價中有 8 則" "
4 分評分，欠佳；44 則評價中有 1 則" "
2 分評分，很差；44 則評價中有 6 則" "

6.8/10 

整潔度

7.2/10 

職員與服務

7.6/10 

設施服務

6.2/10 

住宿狀況

評價

8/10 不錯

Yu-Wen

讚好：整潔度和職員與服務
於 2017 年 6 月住了 1 晚

10/10 優異

Yen-Ning (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Good service

2/10 很差

真實旅客

於 2019 年 9 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
於 2019 年 8 月住了 2 晚

8/10 不錯

Thushara (Colombo)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Friendly staff. Clean and ok for the price. Safe for children
於 2019 年 8 月住了 1 晚

10/10 優異

Arnoud

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 8 月住了 1 晚

10/10 優異

Prasanna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The best is the spectacular view and this unbatable touch of nature . This is the best resort hotel that captures the most beautiful scenary of the Parakrama Samudra. The staff is super friendly , goes beyond a help , to give the guests a homely feel , security , safelty , love and affction of a family. Randika and his fellow staff members are very helpful and always takes care of their guests all the time. We would love to visit again and again to this place. The building seems to be pretty old but as guests who are in love with ancient things , it was just perfect for us. Walks towards the lake , witnessing wild elephants in a very clise vicinity , all were bew exereinces to us. Thank you "The Lake" hotel (also known as Echo Lake , The Lake , Seruva) , we will visit you soon again before your refurbishment.
於 2019 年 8 月住了 2 晚

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The hotel isn't the swankiest but it's in a lovely location next to the lake and grazing land, with panoramic vistas. Our visit coincided with a group booking of Sri Lankan hotel staff who were treated to an evening of live and very loud music, from which there was no escape - but this is an unusual occurrence. Normally it would be a nice, quiet sanctuary away from the hubbub of Polunnaruwa but still only a short distance from the historic sites.
於 2019 年 7 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 4 月住了 1 晚

8/10 不錯

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Service very good but was disappointed by the upstairs room having no balcony. Better to be on the ground floor. View of the lake at sunset fabulous. Sadly no elephants when we were there. Also the pool was closed and had been for about two weeks. This seemed to be because the hotel was quiet as when we left a large party arrived and they were cleaning the pool.
於 2019 年 2 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr freundliches Personal, gute Küche, tolle Lage
於 2019 年 2 月住了 1 晚

8/10 不錯

Ari

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Everything okay
Hotel is a little bit old and needs renovation. Pool was out of use and rooms were a little bit worn out. Staff was friendly and the scenery is beautiful. Toilets and shower were clean. For 21€ it was okay. Wouldnt pay full price.
於 2019 年 2 月住了 1 晚

6/10 一般

Catherine

不滿：職員與服務、住宿狀況和客房舒適度
Si vous trouvez mieux, tracez votre chemin
En fait, l’hôtel a un atout majeur et c’est malheureusement le seul. L’emplacement. Situé au bord du lac avec une piscine très agréable. Le reste, c’est ni fait ni à faire. Les chambres sont vétustes, la literie un peu raide mais le pompon c’est le bruit de la climatisation. Et vous êtes obligés de la mettre sinon vous crevez de chaud et humides pour le coup 😱 La lumière du couloir qui donne sur la salle de bains elle-même ouverte sur la chambre, on en parle ? Bof, vous l’aurez compris, 1 nuits c’est suffisant. Personnel indifférent par rapport à d’autres établissements du pays.
於 2019 年 2 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Would recommend staying here!
AMAZING! Nice hotel with plenty of staff. Food and drinks were good. Best part was the pool overlooking the lake and the elephants that came up 5 meters away from us on two separate occasions to feed. A walk or short tuk tuk away from ruins, hotel help us arrange bicycles for the day to see the ruins.
於 2019 年 1 月住了 1 晚

10/10 優異

Walt (Alaska USA)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The view of the lake is what made this place special. From the room, the pool ,and the restaurant the views was fantastic. The menu in the restaurant was a little limited but overall it was a great stay
於 2019 年 1 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
View and hotel manager is very good.price is a good value.
於 2018 年 12 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wilde olifant in de tuin, fantastisch! Prima hotel, niet bijzonder, maar wel lekker rustige omgeving.
於 2018 年 12 月住了 1 晚

8/10 不錯

Vicente J.

讚好：職員與服務和客房舒適度
Agradable estancia, aunque necesita retoques
Buena estancia a la orilla del parque nacional de Mineriya con posibilidades de ver animales a la orilla del lago, aunque el hotel necesita retoques
於 2018 年 10 月住了 1 晚

6/10 一般

真實旅客

於 2018 年 9 月住了 1 晚

6/10 一般

Kristian

不滿：職員與服務、住宿狀況和客房舒適度
Slidt hotel og mangle på service
Slidt hotel, der mangler vedligholdese generelt. Servicen var langsom og ikke god overordnet set. Restauranten var heller ikke noget særligt, hverken betjening eller maden
於 2018 年 7 月住了 1 晚

8/10 不錯

Marc (Paris)

讚好：整潔度和職員與服務
Spot exceptionnel
Spot exceptionnel. Très belle vue sur le lac. Très belle piscine. Le frigo ne marchait pas et le WIFI quasi inexistant.
於 2018 年 7 月住了 1 晚

6/10 一般

真實旅客

讚好：客房舒適度
不滿：整潔度、職員與服務和住宿狀況
Best view with reasonable price and friendly staff.
於 2018 年 6 月住了 1 晚

8/10 不錯

Flemming

讚好：整潔度
Smuk beliggende
Smukt beliggende men service var så som så. Lille skabs badeværelse
於 2018 年 5 月住了 1 晚

2/10 很差

Bandhula (Colombo)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
BED BUGS TO WELCOME YOU AT THE LAKE POLONNARUWA
We booked two rooms 12th April 2018 and on arrival we were given rooms 105 and 112 requested and got two adjoining rooms upstairs (218 & 219). From the minute we got out of the vehicle to the minute we left, we had to lug around our bag Dinner time, the situation got funnier. We were vegetarian and requested an a-la-carte option of fried rice instead of going for the buffet. At first we were refused and after much debating and back-and-forth with the kitchen, they agreed to give us some. Then for dessert, we requested fruit salad with ice cream, at which point they took the order and promptly returned with the menu and told us we would have to order fruits and ice cream as separate and then create our own fruit salad with ice cream. We ended up having to forego dessert. That night my wife and daughter were given a rousing welcome by bed bugs running all over their beds and even biting them. Unfortunately we haven’t got a video to show but the bugs were sprawled all over the pillow and bed linen. After somehow spending the night, uncomfortably in one room with my son sleeping on the floor, I brought up the issue at the reception upon checkout next day 7.30am and wanted to speak to the manager and he gave instructions to the receptionist over the phone to refund the money what we have to pay for dinner as he is unable to come down to speak to us. Absolutely horrendous stay, terrible customer service, zero guest satisfaction
於 2018 年 4 月住了 1 晚

2/10 很差

Rush (Australia)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst experience ever. Please DON'T GO The Lake
Worst experience ever. Please DON'T GO to The Lake hotel if you don't want to waste your hard earned money.Give it to charity instead.They ruined my day. Checked in 3:30 pm but they were unable to find a room with a proper Air-con till pm. All air conditions were overheated, not maintained or broken, my 2 yrs old was crying because the heated rooms.Technician was helpless,They were forced to stay near my room door and pore water to the compressor for the whole night. Manager was friendly, but powerless or tried to cover the staff and the hotel.He agreed about their faults and suggested to move to another nearby new hotel owned by them.But asked to pay the excess fees. Refund request was refused.If you are visiting from Europe or Australia, don't expect the same standards over there. Entire hotel is very dirty, full of smells, many cockroaches,TV has no working channels, Toilet seat cover was small and slipped out from the toilet, Full of spiders and Mosquitoes every corner of the room. Locks were broken, tower curtains was very old and not good condition.Floor tiles in the shower is broken and insects were coming out from the hole.I had to ask for the welcome drink and a porter. They asked me to go and check the air con of every rooms, which is not my job. That main photo in the hotel ad is fake, Its just a very old biding near the lake and i saw lots of mosquito eggs in the Pool and windows. We were in B&B but had it outside because the dining area was full of spider nets.
於 2018 年 3 月住了 1 晚

8/10 不錯

Yoko

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
眺望には癒されます。
ビジネスホテルと思えば特に不満はありません。ただ、室内ではWifiが繋がらないのは非常に不便でした。部屋から湖の眺望が楽しめます。
於 2018 年 2 月住了 1 晚

2/10 很差

W

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Heruntergekommenes Hotel
Die z.T. in der Reiseliteratur zu lesenden positive Einschätzungen führen völlig in die Irre. Das Hotel ist völlig verwahrlost. Die Fenster und alle sonstigen Glasflächen - wie z.B. auch die Glastüren und Fernsehbildschirme - sind total beschmutzt, Die Fensterrahmen sind ebenfalls sehr schmutzig. An den Wänden im Zimmer hängen die Reste erschlagener Mücken. Die Möbel sind schäbig. Die Teppichböden des Restaurantsvöllig sind verstaubt, mit Flusen bedeckt. Wir hatten 3 Nächte gebucht und bezahlt und sind nach der ersten Nacht ausgezogen.
於 2018 年 2 月住了 3 晚

8/10 不錯

Marina

讚好：職員與服務和客房舒適度
Valida soluzione
於 2017 年 12 月住了 1 晚

2/10 很差

sham (london )

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Awful hotel. Would not recommend.
It was dirty. It was advertised as having WiFi but when we got there we were told there was only WiFi in the reception area. Fridge did not work. TV had very bad signal and hardly any channels. Worst thing of all was the toilet, it made this awful grinding noise every time you flushed it. We complained but they did nothing. Food at the buffet was disgusting. The staff didn’t seem to care and could hardly speak English. The worst hotel ever.
於 2017 年 12 月住了 2 晚

8/10 不錯

Franz

讚好：職員與服務和客房舒適度
於 2017 年 12 月住了 1 晚

6/10 一般

Dirk (berlin)

讚好：整潔度和職員與服務
不滿：客房舒適度
Schöne Aussicht vom der Terasse. Schöner Pool.
Für eine Übernachtung ok. Die Zimmer bieten wenig Komfort. Das Essen ist gut, wird aber lieblos serviert.
於 2017 年 10 月住了 1 晚

8/10 不錯

Elisabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bien situé
Hôtel très bien situé. Belle vue sur le lac et piscine agréable après avoir visité le site archéologique; A recommander.
於 2017 年 8 月住了 1 晚

2/10 很差

DAVID

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Better Options Elsewhere
Rooms are terrible. Bed is comfortable but room is not clean especially bathroom. Air con is not working, wifi not available in room. Rooms dirty. Walls and curtains have mold. Ants everywhere. Staff not skilled but friendly. Foyer and dining area is clean and well maintained.
於 2017 年 6 月住了 1 晚

8/10 不錯

Laura

讚好：整潔度、職員與服務和客房舒適度
Inconsistent room quality
The view of the lake was supreme, plus the ability to walk to the water on a large open manicured lawn. It so rare to experience such a relaxing environment and add to that a lovely pool. Trees and blue sky reflect on the pool's dark surface giving a sublime beauty to the setting. Decor is a mixture of old style/ modern upgrades and works quite well. Unfortunately our friend's room was quite distasteful with torn and battered heavy furniture all crammed onto a small space. It looked like it had suffered from abuse as the end table had hunks of wood missing. None of us like buffets so we ordered from the menu and felt the quality was just fair, not anything particularly special. There are large tour groups staying and they keep to their own groups with little interaction. The lake and pool make up for the shortcomings.

8/10 不錯

真實旅客

不滿：客房舒適度

4/10 欠佳

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
Could be a great hotel but in need of full renovation. Great views and location but it's let down by its service. The staff were indifferent, breakfast was completely cold and poor selection. Poor value for money.

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Location is good but housekeeping was terrible
Location and view are really good but housekeeping was terrible. I pre ordered an infant bed while booking. However, that took more than 5 hours for them to arrange a bed after we arrived. I had to personally walked to front desk three times to remind them but they didn't care. When the time they brought the bed baby was already sleeping on our bed.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
Great staff; hotel a little tired
This place is looking pretty tired. Also, the wifi did not work in the rooms; you had to go to reception. on the plus side, the staff did everything they could for us: got bus and train info, gave us tips for viewing the sites in the area, loaned us bikes (and made adjustments to them) with enthusiasm and courtesy. We attended a bbq dinner around the pool and though it was presented as a special night, the quality of the food was not very good and there really wasn't enough light (lanterns, more breeze-proof candles) to see your food or get to the tables safely from the serving area without falling in the pool (which didn't happen, but i think it could have!). With just a bit more planning and effort (and better cuts of meat!) the night and the meal would have been more successful. Breakfast wasn't stellar either. . .more bread variety, please? Still, we enjoyed our stay due to the nice views from the room and the friendly and helpful staff.

8/10 不錯

真實旅客

讚好：職員與服務

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
The rooms are nice and the view from them is beautiful. Comfortable beds and a very good service. Dinner and breakfast was very good. The old towels should be replaced with new ones. It better mention that there is no wifi in the rooms, only in the lobby.

6/10 一般

Gregory

讚好：職員與服務和住宿狀況
A pleasabt stay on the Lake
Terrific views of the Lake from the Room, Pool and dining room. A great place to relax after a hectic day of travel or sightseeing. The rooms are modern and clean. Staff are friendly and informed. The hotel is a bit too far from town to easily walk. However, the restaurant is good.