花園

普爾智選假日酒店 (IHG 旗下酒店)的評價

3 out of 5
普爾智選假日酒店 (IHG 旗下酒店)
Walking Field Lane, Poole, England

評價

8.0

很好

10 分評分,優異;1000 則評價中有 336 則" "
8 分評分,不錯;1000 則評價中有 391 則" "
6 分評分,一般;1000 則評價中有 170 則" "
4 分評分,欠佳;1000 則評價中有 66 則" "
2 分評分,很差;1000 則評價中有 37 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Couson

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
There has bit conflict with hotel when we check in, we through Hotel.com booking 1 room 3 adults 2 nights but the hotel tell us the room is for 2 adults & 1 child under 12, we need tp pay extra 30P fro 1 night. I spend more than1 hours with IDD, email to contact Hotel.com hotline ask for assistant but he reply me to pay extra 60P to hotel, I don't agree & the Hotel.com staff need to seek for Manager advice but finally no reply from Hotel.com. Last we talk to hotel senior staff & finally no need to pay extra to stay.
於 2019 年 7 月住了 2 晚
Holiday Inn Express Poole Team 於 2019年7月25日的回應
Thanks you very much for your feedback. We look forward to welcome you again in our hotel

10/10 優異

Ann

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚

10/10 優異

Cheryl

Too far from city centre and pier
於 2024 年 4 月住了 1 晚

10/10 優異

Patricia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Desk staff was so helpful. I had flown overnight after a day in the airport. I was so tired. I was given early check in, offered coffee and kindling conversation until my room was ready. All staff were so helpful.
於 2024 年 4 月住了 1 晚

10/10 優異

Stephen (Thatcham)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best premier Inn, I’ve ever been to, it’s very clean, friendly and helpful staff:
於 2024 年 4 月住了 2 晚

10/10 優異

Anthony

伴侶同遊
Clean and tidy
於 2024 年 4 月住了 1 晚

8/10 不錯

Katie

於 2024 年 3 月住了 1 晚

10/10 優異

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A great place with very polite and helpful staff.
於 2024 年 3 月住了 4 晚

6/10 一般

Deborah

親子同遊
讚好:職員與服務
不滿:整潔度
Sadly our bathroom was noisy with a constant hissing noise after flushing the toilet. Skirting boards were chipped and noticeably dirty in the dining room! On a positive note the staff were welcoming and friendly, plus a good breakfast.
於 2024 年 3 月住了 1 晚

10/10 優異

Ailene

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is just about 5 minutes walk to bus station and 10 minutes walk to train station. Staffs are friendly. Room is clean. We book for 4 people but just gave us 3 towels. We asked for extra but every time they clean we end up with 3 towels again. All in all hotel is good. Just the parking is too expensive.
於 2024 年 2 月住了 4 晚
Guest Services Manager 於 2024年2月27日的回應
Dear Ms.Ailene, Thank you so much for your feedback regarding your recent stay at Holiday Inn Express, Poole. It makes our day hearing about how much our Guests love their stay and enjoying the services and facilities. And the great service they’ve received from our team. Thank you for your feedback and will take them constructively to improve our services and standards, We have passed on your review to our team and look forward to seeing you again soon.Best Regards,

10/10 優異

Angela

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nothing i didnt like. Cannot fault my stay at the Holiday Inn in Poole.
於 2024 年 1 月住了 2 晚
Guest Services Manager 於 2024年1月28日的回應
Dear Ms.Angela,Thank you so much for your feedback regarding your recent stay at Holiday Inn Express, Poole. It makes our day hearing about how much our Guests love their stay and enjoy the services and facilities. And the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again soon.

10/10 優異

Diana

於 2024 年 1 月住了 1 晚

10/10 優異

fay

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean, comfortable with great breakfast.
Returned here several times to visit family, helpful friendly staff and nice rooms .Rooms are cleaned daily and drinks fir the rooms are always refreshed.Breakfast buffet is good and you can request vegan alternatives or a to go breakfast.
於 2023 年 12 月住了 12 晚
Guest Services Team. 於 2024年1月8日的回應
Dear Mr.Fay,Thank you so much for your feedback regarding your recent stay at Holiday Inn Express, Poole. It makes our day hearing about how much our Guests love their stay and enjoy the services and facilities. And the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again soon.

6/10 一般

Joanne

伴侶同遊
讚好:住宿狀況
Didn't like my meal of sausages and mash it was returned twice as the sausages did not look cooked. I was advised they do not fry. After explaining to senior staff my meal was refunded.
於 2023 年 10 月住了 1 晚

10/10 優異

Carol

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ideal situation close to the centre and the quay, exceptionally clean and well laid out
於 2023 年 12 月住了 2 晚

4/10 欠佳

charlene

讚好:職員與服務
不滿:住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Linda

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

William

讚好:整潔度和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Louise

多人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Guest Services Team. 於 2023年12月5日的回應
Dear Mr.Louise,Thank you so much for your feedback regarding your recent stay at Holiday Inn Express, Poole. It makes our day hearing about how much our Guests love their stay and enjoy the services and facilities. And the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again soon.

6/10 一般

Hannah

家人同遊
讚好:整潔度、職員與服務和客房舒適度
不滿:住宿狀況
A simple place for a pitstop.
Easy check in. Slightly dated hotel but clean. There was water flooded into the sink and edge overnight and my things got soaked. I noticed the carpet and wall in the corridor (by the bathroom) was damp and stained. This must be an ongoing issue.
於 2023 年 12 月住了 1 晚

10/10 優異

William

讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Guest Services Team. 於 2023年12月5日的回應
Dear Mr.William,Thank you so much for your feedback regarding your recent stay at Holiday Inn Express, Poole. It makes our day to hear about how much our Guests love their stay and enjoy the services and facilities. And the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again soon.

2/10 很差

Carl

不滿:整潔度和職員與服務
於 2023 年 11 月住了 2 晚

10/10 優異

Susan

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel was spotless, staff friendly, room well equipped and comfortable. Excellent price.
於 2023 年 11 月住了 1 晚
Guest Services Team. 於 2023年11月30日的回應
Dear Ms.Susan, Thank you for taking the time to review your stay at Holiday Inn Express, Poole. We are so glad to hear that you enjoyed your stay and Thank you for the high rating and kind compliment on rooms, cleanliness and friendly Staff.We hope to welcome you back again, in the near future.

8/10 不錯

David (Hartlepool)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Guest Services Team 於 2023年11月30日的回應
Dear Mr.David,Thank you for taking the time to share your feedback with us and complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, we are delighted to hear that you've enjoyed your stay with us and that our staff were able to assist you during your stay with us. We hope to welcome you back again, in the near future.

4/10 欠佳

Aaron

商務旅客
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
The price for this accomodation was excellent, lovely clean room and great breakfast. Would have been a five star review but the AC is very noisy and stopped my colleague and Ii sleeping (we had two rooms). Once this is fixed its a a 5-star option for sure.
於 2023 年 11 月住了 1 晚
Nirodha De silva 於 2023年11月28日的回應
Dear Mr.Aron,Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Your feedback will not be left unnoticed, I feel concerned that your stay was not comfortable due to noise from the AC unit. It is our goal to ensure that everything always works and your review will help our team to deploy necessary improvements.I am glad to see that you appreciate the rest of the services and facilities and We would be honored to welcome you back!

10/10 優異

mansell

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very clean, if a little tired. No problems with the room at all. Breakfast not good.
於 2023 年 11 月住了 1 晚
Joseph Varghese 於 2023年12月2日的回應
Dear MansellThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Poole.Sincerely,Joseph VargheseGuest Service TeamHoliday Inn Ex, Poole

8/10 不錯

Bruce

於 2023 年 11 月住了 1 晚

10/10 優異

Jonathan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jon's overnight stay
I arrived very late to check in and had a very early start at 4.30am the following morning. The night staff were very friendly and helpful and the check in was no problem. The room was clean, warm and comfy. For the morning, they offered to arrange a cooked breakfast for me at 4.30am (instead of 7am or whatever the usual time is). True to their word, they did put on a full cooked breakfast for me which made me feel very valued as a customer.
於 2023 年 10 月住了 1 晚
Gusest Services Team. 於 2023年10月17日的回應
Dear Mr.Jonathan,We appreciate your recent stay and feedback for Holiday Inn Express Poole. We are delighted to hear that you enjoyed your stay with us and to read your kind compliment on our Staff, Services and Facilities offered. We’ve passed your kind words on to our team. We are proud and passionate about providing all our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.

10/10 優異

Terry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Guest Services Team 於 2023年10月17日的回應
Dear Mr.Terry,Thank you for taking your time to share your feedbacks with us and complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, we are delighted to hear that you've enjoyed your stay with us .We hope to welcome you back again, in the near future.Thank you,

8/10 不錯

hannah

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 2 晚
Guest Services Team. 於 2023年10月17日的回應
Dear Ms.Hannah,Thank you for taking your time to share your feedback with us and complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, we are delighted to hear that you've enjoyed your stay with us. We hope to welcome you back again, in the near future.

10/10 優異

Christopher

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Check-in was quick and efficient. Room was large and airy. However, linen did have a strange smell (as if someone had been smoking or vaping in the room). En-suite was good with fantastic shower and room for toiletries. Breakfast as a surprise as I was not expecting a good breakfast having stayed at Holiday Inn Express in the USA. Overall very good value for money.
於 2023 年 10 月住了 1 晚

8/10 不錯

Richard

於 2023 年 9 月住了 2 晚

10/10 優異

Fidelia

讚好:整潔度、職員與服務和住宿狀況
We stayed here one night while traveling. It was very well kept. Staff was nice and helpful.
於 2023 年 9 月住了 1 晚
Guest Services Team, 於 2023年9月29日的回應
Dear Fidelia,Thank you for taking the time to share your feedback with us and complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, we are delighted to hear that you've enjoyed your stay with us, and Thank you for your compliment on our Helpful Staff. We hope to welcome you back again, in the near future.

6/10 一般

robert

於 2023 年 9 月住了 1 晚
Joseph V 於 2023年9月24日的回應
Dear RobertThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

6/10 一般

Peter

不滿:住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Joseph V 於 2023年9月24日的回應
Dear PeterThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

6/10 一般

Carol

家人同遊
Fine for an overnight stay. Will Not rush back.
於 2023 年 9 月住了 1 晚
Joseph V 於 2023年9月24日的回應
Dear CarolThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

10/10 優異

rosemary

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Joseph V 於 2023年9月24日的回應
Dear RosemaryThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

10/10 優異

ADRIAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

8/10 不錯

Ian

於 2023 年 9 月住了 1 晚

8/10 不錯

simbo0ne

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Conveniently close to the harbour, the staff are under trained but friendly and keen to help.
於 2023 年 9 月住了 1 晚
Guest Services Team 於 2023年9月18日的回應
Dear Guest,Thank you for taking the time to share your feedback with us and complete the survey. We would like to thank you for your review, and we apologize if any inconvenience caused during your stay, we thank you for bringing this issue to our notice which will help us to improve our services and standards further. We hope to welcome you back again in the near future. Thank you,

8/10 不錯

Lindsay

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Joseph. V 於 2023年9月17日的回應
Dear LindsayThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Poole.SincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex. Poole

10/10 優異

Caroline

家人同遊
讚好:整潔度和職員與服務
Comfy stay
The beds were so comfy. The towels fluffy.The staff were friendly and helpful. Our room was cleaned beautifully during our stay. Just a little bit far away from things, but taxis were plentiful and reasonable. We really enjoyed our stay.
於 2023 年 9 月住了 3 晚
Joseph.V 於 2023年9月17日的回應
Dear Caroline,Thank you for taking the time to tell us about your experience at Holiday Inn Express Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Poole.Sincerely,Joseph VargheseGuest Service TeamHoliday Inn Ex, Poole.

6/10 一般

真實旅客

商務旅客
讚好:職員與服務和客房舒適度
於 2023 年 9 月住了 3 晚
Joseph 於 2023年9月16日的回應
Dear GuestThank you for taking the time to tell us about your experience at Holiday Inn Express, PoolePlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Express, Poole

8/10 不錯

Graham

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Standard hotel , very convenient to all areas , parks, town etc , price was expensive and parking at a fee
於 2023 年 9 月住了 1 晚
Guest Services Manager 於 2023年9月11日的回應
Dear Mr.Graham,Thank you for taking the time to share your feedback with us. We appreciate any reviews made by our guests to create and improve our guest experiences as enjoyable as possible.Thank you for your comment regarding the location and we have noted your comment that It is very important for us that we let our guests feel comfortable at our hotel Holiday Inn Express, Poole.We hope to welcome you back again in the near future.

8/10 不錯

Karen

讚好:整潔度、職員與服務和住宿狀況
Fabulous location. Good size rooms. (had a twin) only problem was it was a ground floor room with a plastic greenhouse outside window so no view at all and made room uncomfortably hot. Also message sent on messanger to hotel received no response so do not try to contact them using this. Overall a good hotel. Friendly staff. Breakfast was OK nothing special.
於 2023 年 9 月住了 4 晚
Joseph 於 2023年9月8日的回應
Dear KarenThank you for taking the time to tell us about your experience at Holiday Inn Express POOLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

4/10 欠佳

James

於 2023 年 9 月住了 1 晚
Joseph Varghese 於 2023年9月8日的回應
Dear JamesThank you for taking the time to tell us about your experience at Holiday Inn Express POOLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

10/10 優異

margaret

於 2023 年 8 月住了 2 晚
Joseph.V 於 2023年9月17日的回應
Dear Margaret,Thank you for taking the time to tell us about your experience at Holiday Inn Express Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Poole.Sincerely,Joseph VargheseGuest Service TeamHoliday Inn Ex, Poole.

6/10 一般

Wai Ling

家人同遊, 親子同遊, 伴侶同遊
讚好:職員與服務和設施服務
The staff were very friendly and helpful. Main reception was where the dining area is located for breakfast. Finding a parking space can be difficult if you come back late at night. The hotel is in a convenient location for travelling. I can see there was a shopping centre nearby and there are buses available. Hotel was very quiet in the night. We stayed during bank holiday weekend so it was very busy. You have to go early for breakfast as it will get busy after 9am as stated on the signs in the lift. Breakfast options were decent, but bacon was very salty. Made me so thirsty through the day. It would be better if they could lay out some of the breakfast items in the middle wooden table. It gets very cramped to get items, like the cereal, fruit, and pastries. Bigger tables were inside a meeting room. It would be nice to sit outside with everyone so we wouldn’t be too lonely sitting inside a room with four tables only. Felt a bit awkward walking past the reception to get my food and back. The sofa bed in our room had a missing spring strap.The bed was slanted with an arch in the middle, so I was sleeping with my legs higher than my head and my waist was arched upwards. It was not comfortable to sleep like this. The hallway and rooms are very humid and hot so we had to have the air con or fan on, but it had an error on the second morning.
於 2023 年 8 月住了 2 晚
Joseph varghese 於 2023年8月29日的回應
Dear Wai LingThank you for taking the time to tell us about your experience at Holiday Inn Express POOLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Holiday Inn Express, Poole. Best Regards, Guest Services Team.Holiday Inn Ex. Poole

8/10 不錯

Ethel

於 2023 年 8 月住了 1 晚
Guest Services Team. 於 2023年8月30日的回應
Dear Ethel,Thank you for taking the time to complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, Thank you for your high rating on us, we are delighted to hear that you've enjoyed your stay with us and that our staff were able to assist you during your stay with us. We hope to welcome you back again in the near future.

6/10 一般

kereakos

於 2023 年 8 月住了 1 晚
Joseph Varghese 於 2023年8月29日的回應
Dear KereakosThank you for taking the time to tell us about your experience at Holiday Inn Express POOLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Holiday Inn Express, Poole. Best Regards, Guest Services Team.Holiday Inn Ex, Poole