Thank you for your feedback, we're so glad to hear you enjoyed your stay. We hope to see you back at the Lodge again soon!
Kind regards Stewarts Bay Lodge Management & Staff
The food in hotel restaurant is very delicious, fresh and tasty, staff are nice and helpful, will definitely stay there again when visiting Port Arthur.
真實旅客
8/10 不錯
Wing Yan Jasmine
2015年10月7日
讚好:整潔度、職員與服務和客房舒適度
Close to Port Arthur historical site. Spacious and clean room with comfortable bed.
Wing Yan Jasmine
10/10 優異
John
伴侶同遊
2024年4月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a wonderful spot. We had a cabin overlooking the water. Wished we planned on staying more nights. Dining at the restaurant on site was a delicious surprise!
John
於 2024 年 4 月住了 1 晚
10/10 優異
christina
2024年3月18日
讚好:整潔度、職員與服務和住宿狀況
beautiful location and excellent accomodation - easy walk to port arthur attractions
christina
於 2024 年 3 月住了 1 晚
2/10 很差
Jacqui
伴侶同遊
2024年3月12日
不滿:職員與服務、設施服務和住宿狀況
It was the most expensive place we booked during our whole tour of Tasmania.
When we arrived we had power for 10 mins and then no power until after 9pm. We were freezing and wet after a day at port Arthur so was an incredibly disappointing experience (however the manager had a generator so they were fine). No offer to reduce the cost or apology from the facility.
Don’t recommend to stay here. Take the time to travel to another town for the night.
Jacqui
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月12日的回應
Hi Jacqui,I'm sorry to hear about your disappointing experience at our accommodation, it's concerning that despite being the most expensive place you booked during your tour of Tasmania, there were issues with power outages upon your arrival, however due to a car accident resulting in a damaged power pole, it must have been incredibly frustrating to be left without power, especially after a long day at Port Arthur. I want to clarify that the manager did not have power, unfortunately we do not have a generator, the backup power supply for the site is a water pump which was switched on, so you were able to have access to water and enjoy a nice hot shower. Thank you for sharing your feedback and understanding that your comfort and safety are important to us, but some things are out of our control. Kind regards,Management
10/10 優異
kimberly
伴侶同遊
2024年3月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fabulous view from our room, nice breakfast restaurant and friendly helpful staff.
kimberly
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月11日的回應
Hi Kimberly,I'm thrilled to hear that you had such a wonderful experience during your stay! It's fantastic that you enjoyed the fabulous view from your room, the delicious breakfast at our restaurant, and the friendly and helpful service from our staff. Your feedback means a lot to us, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Management
10/10 優異
Catherine
伴侶同遊
2024年2月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property!
Catherine
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月11日的回應
Hi Catherine,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our property. Our team works hard to provide a wonderful experience for all our guests.We look forward to welcoming you back again soon!Kind regards,Management
6/10 一般
Susan
伴侶同遊
2024年2月27日
讚好:整潔度
不滿:設施服務
The accommodations were very comfortable and we enjoyed amazing sea views BUT the bar/restaurant/lodge is closed Sun and Mon (shout out to Fox & Hound Pub for serving us both nights) and there is no WIFI. Very expensive for the services we received, won’t be back.
Susan
於 2024 年 2 月住了 2 晚
Laura 於 2024年3月11日的回應
Hi Susan,I'm sorry to hear that your experience was not entirely satisfactory during your stay. While I'm glad to hear that you found the accommodations comfortable and enjoyed the amazing sea views, I understand your disappointment with the limited services available, such as the closure of the bar/restaurant/lodge on Sundays and Mondays and the absence of WIFI. Your feedback is valuable to us, and we will take it into consideration to improve our services for future guests. Thank you for sharing your experience, and we apologize for any inconvenience caused. If there's anything else we can do to address your concerns, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to welcome you back in the future with an improved experience.Kind regards,Management
10/10 優異
S M Rafiqul
2024年2月23日
S M Rafiqul
於 2024 年 2 月住了 1 晚
10/10 優異
chris
家人同遊
2024年2月22日
讚好:住宿狀況
Cabin 18 was perfectly located in natural setting with lots of windows, spacious interior, and cute cut chairs on the veranda. Walking distance to restaurant and trail leading to the beautiful bay.
chris
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月11日的回應
Hi Chris,It sounds like Cabin 18 offered a wonderful experience with its perfect location in a natural setting, lots of windows for natural light, spacious interior, and cute chairs on the veranda. Being within walking distance to a restaurant and a trail leading to a beautiful bay must have added to the charm of your stay. We're delighted to hear that you enjoyed your time at Cabin 18 and the surrounding amenities.Kind regards,Management
10/10 優異
mark
家人同遊
2024年1月28日
讚好:整潔度、職員與服務和住宿狀況
Nice Buckland setting, clean, central
mark
於 2024 年 1 月住了 2 晚
8/10 不錯
Alana
2024年1月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Alana
於 2024 年 1 月住了 1 晚
10/10 優異
Michael
2024年1月13日
讚好:整潔度、職員與服務和住宿狀況
Great tranquil setting, bed was amazing.
Michael
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月14日的回應
Hi MichaelWe are pleased to hear you enjoyed your recent stay with us. We agree, the location is wonderful and we are glad you found the bed comfortable. We hope to see you again soon
10/10 優異
Brenda
2024年1月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely property, good facilities, quiet and close to walking track and the water. Would definitely stay there again.
Brenda
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月12日的回應
Thank you for posting a review. We are pleased to hear you enjoyed your stay. We hope to welcome you back when you are next in Tasmania
10/10 優異
Martin
伴侶同遊
2024年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
!
Martin
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月12日的回應
Thank you for posting a review. We are pleased you enjoyed your stay. We hope we can welcome you back again soon.
2/10 很差
Jason
伴侶同遊
2024年1月3日
不滿:整潔度、職員與服務、設施服務和住宿狀況
What a deceitful property. The cabin we booked was not the aame as pictured. Much older covered in cobwebs. Only 3 tv channels working. How rude to charge 30 dollars if you dont wash up and charge a fee if you dont take your rubbish out. Ocean view??? What ocean view i woukd never stay here again and the staff are rude and do not care
Jason
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月12日的回應
Thank you for taking the time to provide your feedback. We are sorry to hear you did not enjoy your stay with us. We have a range of cabins and simply cannot display images of every cabin. All our cabins are fully self contained and self-catering and it is courteous to leave the cabin in an acceptable condition when you leave. Should the cabin be left in a mess at the end of a stay, it is at the discretion of staff, whether a fee should be charged, depending on the additional cleaning that may be required to prepare the cabin for the next guest. We have checked with the staff who handled both your arrival and departure. The staff member who assisted you on arrival confirmed you had queried the ocean view, and although the booking had been allocated the correct room type, had lexplored the option of a room move, which unfortunately was not possible for the two nights. They also advised you had empatically stated you would not accept a room move for either night. We were also contacted by Expedia regarding a refund for the second night, and it was explained this would be possible, but you would need to speak with the supervisor the following morning. We understand you chose to stay the 2nd night, as you did not raise the matter further until you departed. We have also inspected the cabin, and found the interior to be in a clean and tidy condition. There were some cobwebs on the exterior log walls, however this is not unexpected as all cabins are nestled in bushland.
10/10 優異
Kenneth
2023年12月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely peaceful clean cabin with nice views! Laura was super helpful!
Kenneth
於 2023 年 12 月住了 2 晚
Manager 於 2024年1月4日的回應
Thank you for taking the time to post a review. We are pleased you enjoyed your stay with us. We hope to welcome you back again soon.
2/10 很差
Michelle
家人同遊
2023年12月16日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Did not rate it. Too expensive for very basic accommodation. Location great. Cabins not.
Michelle
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月4日的回應
Hi Michelle, we are sorry to hear you were disappointed with your stay. The accommodation is stand alone rustic cabin style suited to the nature reserve surrounding it. Ideal for people who just want to get away and enjoy nature. Our rates are dynamic and go up and down depending on season, demand and occupancy. Unfortunately, you chose to stay in December which is peak period and the rates reflect this.
10/10 優異
Mei Kuan
2023年12月8日
Mei Kuan
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月12日的回應
Thank you for taking the time to post a review. We are pleased you enjoyed your stay. We hope we can welome you back some time in the future.
10/10 優異
Andrew
2023年11月19日
Andrew
於 2023 年 11 月住了 1 晚
Kaz 於 2023年11月26日的回應
10 out of 10! Doesn't get better than that :)Thank you Andrew.
2/10 很差
Mary Jane
2023年10月31日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Mary Jane
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月1日的回應
Hi Mary-Jane,I am sorry you didn't enjoy your stay with us and I am, to be honest, a little surprised as we have been receiving some really lovely reviews.If you have the time, it would be good to have a little more information so we would know what we could do to improve your guest experience.Best wishes,SusieManager
8/10 不錯
Mat
2023年10月24日
Mat
於 2023 年 10 月住了 1 晚
Manager 於 2024年1月12日的回應
Thank you for taking the time to post a review. We look forward to welcoming you back some time in the future.
10/10 優異
Christina
2023年10月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful accommodation on the water. Close to the Tasman Travel Centre for our 3hour Cruise we had pre booked. Went to the restaurant for dinner which was excellent food and wine.
Christina
於 2023 年 10 月住了 1 晚
Kaz 於 2023年11月26日的回應
Thank you Christina.We are delighted that you enjoyed it so much!
10/10 優異
Keith
伴侶同遊
2023年10月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the view from our cottage. The bed was particularly comfortable and the place was cosy and warm at night. Everything we needed was in the kitchen and we appreciated the extensive video library at reception. The staff at reception and the restaurant were so friendly and helpful. I would recommend Stewart Lodge to anyone. We are so glad we stayed there.
Keith
於 2023 年 10 月住了 3 晚
Kaz 於 2023年11月26日的回應
Thank you for the positive and comprehensive review, Keith :)
8/10 不錯
Rachael
家人同遊
2023年10月8日
讚好:整潔度、職員與服務和住宿狀況
A lovely quiet place in nature with a beautiful little beach and bird life. Loved the foreshore walk around to Port Arthur. Cabin was a little dated, but perfect for a short family getaway.
Rachael
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月13日的回應
We love it down here :-)We're glad you enjoyed your stay with us.Susie
10/10 優異
Alison
伴侶同遊
2023年9月26日
讚好:職員與服務、設施服務和住宿狀況
Wonderful views and ambience
Alison
於 2023 年 9 月住了 3 晚
Manager 於 2023年10月13日的回應
Hi Alison,We are so pleased you enjoyed your stay :-)Susie
10/10 優異
Cassandra
多人同遊
2023年8月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Cassandra
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月20日的回應
Fantastic! SO glad you enjoyed yoru staySusie
8/10 不錯
Joe
2023年6月23日
讚好:整潔度、住宿狀況和客房舒適度
Review
The cabins were spacious and kitchen had full cooking facilities. Bed comfortable and couch too. Restaurant was nice, with a very friendly and attentive waitress. Very hard to find your room at night. There are a lot of narrow lanes and no lighting. It is nearly impossible to see the room numbers. Location is great.
Joe
於 2023 年 6 月住了 2 晚
Manager 於 2023年6月24日的回應
HI Joe,Thank you for the lovely review.Regarding your comments on the lighting at night-time, the Body Corporate is currently taking action to rectify this situation. We anticipate an early resolution to the problem.Best wishes,SusieManager
10/10 優異
Stuart
伴侶同遊
2023年5月26日
讚好:整潔度、職員與服務和住宿狀況
Amazing views, very clean and well kept property, loved the whole experience of being there.
Stuart
於 2023 年 5 月住了 1 晚
SBL Management 於 2023年5月26日的回應
We are thrilled that you enjoyed your stay, Stuart.We look forward to welcoming you again in the not too distant future :-)Best wishes,SusieManagerStewart's Bay Lodge
10/10 優異
Pit Li
2023年5月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pit Li
於 2023 年 5 月住了 1 晚
Manager 於 2023年6月24日的回應
We are so glad you enjoyed your stay with us.SusieManager
10/10 優異
Frank
2023年5月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Frank
於 2023 年 5 月住了 2 晚
SBL Management 於 2023年5月26日的回應
WOW! Ten out of Ten!Thank you :-)SusieManagerStewart's Bay Lodge
8/10 不錯
Nigel
2023年4月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice setting amongst the bush. Excellent restaurant with good food
Nigel
於 2023 年 4 月住了 1 晚
Kaz 於 2023年4月29日的回應
Thank you Nigel. We appreciate the feedback :)
8/10 不錯
John
2023年4月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a pleasant stay, great location.
John
於 2023 年 4 月住了 2 晚
Kaz 於 2023年4月29日的回應
Thanks for taking the time to give us a review :)
10/10 優異
Catherine
伴侶同遊
2023年4月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was one of my favorite stays while in Tasmania! Love the bay and would love to return if this wasn't such a long trip from home.
Thank you for the five star review. Yes, our family cabins are super spacious aren't they?
10/10 優異
John
2023年4月6日
John
於 2023 年 4 月住了 1 晚
Kaz 於 2023年4月16日的回應
Wow! Ten out of ten! Glad you enjoyed your stay :)
10/10 優異
Margery
2023年3月10日
Margery
於 2023 年 3 月住了 2 晚
Kaz 於 2023年4月16日的回應
Thanks for the 5-star review Margery :)
10/10 優異
George
伴侶同遊
2023年3月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect location to walk to Port Arthur historic site, do tours etc, walk back, then do the same the next day (as the site gives you a two-day pass). Great dining on site - but take a bottle of wine or two. The local shop clearly recognizes isolation is an opportunity to sell wine and beer off the shelf at almost restaurant prices.
George
於 2023 年 3 月住了 3 晚
Cass 於 2023年3月7日的回應
Hi George, So glad you had a lovely stay and enjoyed the sights on the Tasman Peninsula. Yes, the wine at the local shops are generally local, boutique wines and more expensive than the choices in Hobart. We advise stopping in Sorell to buy wine from the BWS or 9/11.Thank you for your feedback and hope to see you again at Stewarts Bay Lodge.SBL, Management
10/10 優異
Trevor
多人同遊
2023年2月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great spot to base a Port Arthur visit
Great location for historic park and the lodges are well enough separated to ensure reasonable privacy. Plus a good restaurant on site.
Trevor
於 2023 年 2 月住了 2 晚
Cass 於 2023年3月7日的回應
Hi Trevor,Thanks so much for your feedback! Hope to see you again at SBL.Kind regards,SBL, Management
8/10 不錯
KA CHEONG
家人同遊
2023年2月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Quiet Lodge
Great place with some walking trails around.
Lodge was great, but no WiFi! My son was frustrated.
The in house restaurant was closed. We must drive to somewhere else to have lunch or dinner. Another choice was home cooking, bought some food from small stalls (walk for 5 mins/drive for 1 min)and cook for ourselves. I thought this was also the experience for living in here.
KA CHEONG
於 2023 年 2 月住了 2 晚
SBL Management 於 2023年2月22日的回應
Hi Ka,Thank you so much for your valued feedback. We're sorry to hear the restaurant was closed when you were staying. The good news is our restaurant is now open 7-days a week. A very recent change. But glad to hear you found some local food stores. Sadly, the coverage for Wi-Fi networks is very bad on the Peninsula, which restricts us from offering it across our huge site. Thankfully we do have Wi-Fi in our restaurant, bar and office building, which guests are able to use freely.All the best and hope to see you at Stewarts Bay Lodge again.SBL Management
10/10 優異
Andrew
伴侶同遊
2023年2月20日
讚好:職員與服務、設施服務和住宿狀況
Pleasant digs next to amazing Port Arthur heritage site.
Andrew
於 2023 年 2 月住了 1 晚
Kaz 於 2023年2月20日的回應
Thanks for the five star review :)
4/10 欠佳
Carmen
家人同遊
2023年2月2日
讚好:設施服務
不滿:整潔度和住宿狀況
Room facilities were terrible - old bathroom that appeared unclean. Stayed for 3 nights and no refresh of towels.
Carmen
於 2023 年 1 月住了 3 晚
Manager 於 2023年2月4日的回應
Hi Carmen,I am so sorry to hear that you didn't enjoy your stay with us.Once the busy season ends, we have planned an upgrade to all of our on-site cabins, so, your comments are timely.We are also currently assessing our "consumables" and will be upgrading to more environmentally sustainable products for the bathrooms and a better selection of tea and coffee.We usually refresh towels after three days however we would have been more than happy to deliver extra towels to your room if we had been advised...Best wishes,Susie
10/10 優異
Tanya
伴侶同遊
2023年1月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the log cabins in the bush and having a view of the water. Straightaway you felt the peace and quietness of the area. Next door to historic Port Arthur ruins and restaurant on site if you wish. Good facilities in the cabins if you want to cook and lovely walks on your doorstep.
Tanya
於 2023 年 1 月住了 2 晚
Susie - Manager 於 2023年2月2日的回應
Hi Tanya,We are so glad you enjoyed your stay, Thankyou for your lovely review.Susie.